Winstone's Books Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff members who are always ready to offer thoughtful recommendations and guidance. Buyers note that the team goes above and beyond to source requested titles and ensure a welcoming atmosphere. Consumers frequently praise the remarkably prompt delivery service alongside the careful and beautiful packaging that makes unwrapping a joy. Reviewers emphasize the seamless ordering process and express deep satisfaction with receiving their purchases in pristine condition. People appreciate supporting an independent business that consistently delivers reliable and efficient service every single time.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quick delivery and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally friendly,... See more

Service

Consumers experience great satisfaction with the service, highlighting that staff are consistently friendly,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and carefully... See more

Order

Reviewers express great satisfaction with the order process, highlighting that it is simple to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more

Company replied

Rated 5 out of 5 stars

I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more

Company replied

Rated 5 out of 5 stars

A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more

Company replied

Rated 5 out of 5 stars

Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more

Company replied


Company details

  1. Book Store

Written by the company

At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(279)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

one of the reasons I moved to Frome

I went to an event ‘ for the love of books’, which was launching 2 books, one of which I bought.
I love this bookshop and everything about it. it is one of the reasons I upped sticks and moved to Frome after 35 years in Derbyshire. I know the staff, they know me, they
make good recommendations of titles I will like and are, more often than not, correct.

May 27, 2026
Winstone's Books logo

Reply from Winstone's Books

Thanks you Naomi for the kind review, very much appreciated. Best wishes Wayne

Rated 5 out of 5 stars

A really helpful book store that…

A really helpful book store that ordered several titles for me that I couldn't find elsewhere. It's not just a lovely place to browse, the staff are knowledgeable and genuinely interested in their customers.

May 12, 2026
Unprompted review
Winstone's Books logo

Reply from Winstone's Books

Glad we could help and thanks for taking the time to post such a lovely review!

Rated 5 out of 5 stars

Proms guide 2026

I ordered this year’s Proms guide online and it arrived promptly and safely wrapped.

April 25, 2026
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Reply from Winstone's Books

Hi Catriona,
Thanks for taking the time to post a lovely review.
Always happy to help,
See you soon, Hazel

Rated 5 out of 5 stars

REVIEW OF EVENING WITH LIZ EARLE

Bought tickets to the Liz Earle Book Talk, so ticket and book, for myself and my friend.
Very easy to book this online. I had a couple of questions, so emailed Emma, who replied almost immediately. Very helpful.
The evening, itself, was very well managed. Great meeting everyone at Winstone's and of course Liz herself.
Thank you for a great event and have started my fabulous book, so even better!

April 16, 2026
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Reply from Winstone's Books

So glad you enjoyed the evening and thanks for taking the time to post such a lovely review.

Rated 5 out of 5 stars

Another great informative book

“How to Age” - Another great informative book from Liz Earle who does serious research into everything she publishes. A wonderful book signing event in Sherborne, well organised by the team at Winstones ❤️

April 30, 2026
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Reply from Winstone's Books

Thanks for your kind review , hope to see you at the next event. Best wishes Wayne

Rated 5 out of 5 stars

Wonderful bookshop, a joy to visit

Wonderful bookshop, firmly plugged into the local community, with a welcoming atmosphere and lovely, friendly, knowledgeable and resourceful staff. I love going there.

April 13, 2026
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Reply from Winstone's Books

Hi Kathryn, thank you very much for your kind comments, best wishes Wayne

Rated 5 out of 5 stars

Always great

Friendly & informative staff - always a pleasure!

April 11, 2026
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Reply from Winstone's Books

Thank you Kim, hope to see you again. Best wishes Wayne

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Next day ready to collect and text to confirm that.

April 9, 2026
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Reply from Winstone's Books

Thanks for the 5 stars Neil, most kind. Best wishes Wayne

Rated 5 out of 5 stars

Wonderful book

Wonderful book. Thank you. Very prompt delivery too.

April 14, 2026
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Reply from Winstone's Books

Glad you're happy with your order and thanks for taking the time to leave such a positive review.

Rated 5 out of 5 stars

Great service

Great service. Excellent choice. A wondrful local bookshop.

April 9, 2026
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Reply from Winstone's Books

Thanks you Mr Haszko, that is very kind of you

Rated 5 out of 5 stars

My favourite book shop!

I love popping in to Hunting Raven in Frome, always very friendly and helpful staff and a fabulous selection of books. When a book I'm searching for is not in the shop they are always happy to order a copy for me and it will arrive within a day or two. Also I like the loyalty points which I can collect for childrens' books.

March 28, 2026
Rated 5 out of 5 stars

Bookshop & Book Launch event

Where do I begin! Winstone's is my favourite bookshop; it has a warm, friendly vibe, super helpful staff and a great selection of books. And the book launch I attended had the same warm, friendly, relaxed welcome.

March 24, 2026
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Reply from Winstone's Books

Kate, thank you so much for your lovely review. We are very glad you enjoyed the event. Best wishes Wayne

Rated 4 out of 5 stars

It was very entertaining and…

It was very entertaining and informative. A really enjoyable evening without spoiling the read!
I think it encourages reading when we can occasionally meet authors who can give more information depth background to their books.
Our host was an excellent entertainer as well and knows how to make an author at ease and ask just the right questions

March 20, 2026
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Reply from Winstone's Books

Thank you Mary, was this for Andrew Miller

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