Winstone's Books Reviews 

279
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff members who are always ready to offer thoughtful recommendations and guidance. Buyers note that the team goes above and beyond to source requested titles and ensure a welcoming atmosphere. Consumers frequently praise the remarkably prompt delivery service alongside the careful and beautiful packaging that makes unwrapping a joy. Reviewers emphasize the seamless ordering process and express deep satisfaction with receiving their purchases in pristine condition. People appreciate supporting an independent business that consistently delivers reliable and efficient service every single time.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quick delivery and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally friendly,... See more

Service

Consumers experience great satisfaction with the service, highlighting that staff are consistently friendly,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and carefully... See more

Order

Reviewers express great satisfaction with the order process, highlighting that it is simple to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rory Maclean was excellent - despite the 'serious risk of wildfire' alert that kicked the evening off! His book has had great reviews, but his own description of his experiences in the years after his... See more

Company replied

Rated 5 out of 5 stars

I wanted a hardback copy of Nelson by Dominic Sandbrook for my grandson to add to his collection of other hardback books in the series . The book arrived promptly , carefully packaged , wrapped in s... See more

Company replied

Rated 5 out of 5 stars

A Perfect Parcel My books arrived speedily and were beautifully wrapped in decorated wrapping paper, which made opening my parcel a real joy. Browsing in a bookshop is a real treat but having a parc... See more

Company replied

Rated 5 out of 5 stars

Great advice given in the store which enabled me to purchase a book for my Granddaughter and have it delivered directly to her. I was able to order, pay and add a personal message all very simply o... See more

Company replied


Company details

  1. Book Store

Written by the company

At Winstone’s we are unashamedly passionate about books and reading, we are stuffed to the gills with books stocking over 6,000 titles. If you can’t find the book you're looking for then we can order any British book in print - most titles are delivered to store within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(279)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I believe in supporting local…

I believe in supporting local enterprise. The ordering of this book was so easy and efficient, even when I made an error of the shop I wanted to collect, they sorted it out very quickly. Fabulous service.

August 19, 2024
Winstone's Books logo

Reply from Winstone's Books

Thanks for shopping with us and for taking the time to review.

Rated 5 out of 5 stars

Book arrived promptly

Book arrived promptly, in good condition, and without plastic packaging.

July 10, 2024
Winstone's Books logo

Reply from Winstone's Books

Thank you Pablo for your book support, I hope we can help you again. Best wishes Winstone's

Rated 5 out of 5 stars

Great service

Great service, with a smile.

June 22, 2024
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Reply from Winstone's Books

Happy to help, thank you for supporting independent bookselling!

Rated 5 out of 5 stars

Efficient service....popped through…

Efficient service....popped through letterbox a few days after purchase.

June 18, 2024
Winstone's Books logo

Reply from Winstone's Books

Thanks so much for taking the time to review, look forward to your next order!

Rated 5 out of 5 stars

VIP Service!

I ordered in the morning and it was delivered to my door that afternoon! Not everyone can expect to have a member of staff drive past their door and drop a book in but it was so kind of Hazel to do so and to refund me the postage.

June 8, 2024
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Reply from Winstone's Books

You're most welcome!

Rated 5 out of 5 stars

Wanted the book with the netflix cover.

Wanted the book with the netflix cover.
Had an email stating they didn't have the book with Said cover was I still fine, said yes more than happy (asked the misses)

Good that they took the time to email to make sure if I was happy or not

June 5, 2024
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Reply from Winstone's Books

Happy to help, these things are important to book lovers!

Rated 5 out of 5 stars

Always wonderful

Always wonderful, efficient service.

May 28, 2024
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Reply from Winstone's Books

Thanks for the great feedback, we have the best customers!

Rated 5 out of 5 stars

Winstones a great service

Thank you winstones I received my lovely new book by libby page and it was signed, and it was well packaged and you emailed me and kept in touch so thank you very much a good service

May 14, 2024
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Reply from Winstone's Books

Thank you so much for your review, Jane. We are so happy the book arrived safely. Enjoy!

Rated 5 out of 5 stars

Great service.

Great service.. I ordered a book online at 8pm (after the shop was shut.. Got an email from the at 0910 the next morning saying come ang get it! Great!

April 18, 2024
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Reply from Winstone's Books

Delighted you've had a good experience with us, we look forward to assisting you again in future!

Rated 5 out of 5 stars

5 stars

Fast, efficient and friendly service as always. Ended up buying two more books of course!

March 6, 2024
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Reply from Winstone's Books

We're so delighted you've had a good experience shopping with us, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Winstones came up trumps.

I wanted a specific book by Benjamin Ferenz for my mum. It was sold out on Amazon, and all other large chain bookshops. Winstones Books came up trumps, had a copy in a very good condition, sent it extremely quickly, and it was beautifully wrapped. Highly recommend.

February 14, 2024
Winstone's Books logo

Reply from Winstone's Books

We're delighted we could help on this occasion and hope your mum enjoys it!

Rated 5 out of 5 stars

No problems

No problems. Delivery on time . Thanks

February 2, 2024
Winstone's Books logo

Reply from Winstone's Books

We're glad you've had a good experience shopping with us and look forward to serving you in the future.

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