WLMG Limited Reviews 143

Call me stupid, last year after the service they carried out my whole tank of diesel fuel leaked out because of something they had forgotten to tighten. Having been promised a discount for this year I gave them another chance. Which I now regret. They told me the car would be ready next day because it required parts. Fair enough! Next day I had to call them to find out when it would be ready I was told it would be yet another day. So the following day I called and was told they would call right back with an answer. After an hour I called them and was asked if anyone had tried to call me! To cut a long story short I got there 10 minutes before they close and got my car which thankfully was ready. I will never return there again!

**MG Eastcote – Avoid at All Costs!**

I have been dealing with **MG Eastcote and MG UK since January 2025**, and their service has been nothing but **frustrating, misleading, and unprofessional**. My **engine warning light has come on multiple times**, yet they **failed to properly diagnose the issue** despite having the car multiple times.


- **Kept my car for 5 days with no proper diagnosis** – only used a basic scan, no thorough investigation.

- **Ignored stored fault codes** – AA confirmed the issue, but MG refused to acknowledge it.

- **Passed MOT & service while the engine warning light was on** – raising **serious safety concerns**!

- **Refused to provide full diagnostic reports** – no transparency at all.

- **Told me to drive with the warning light on** – risking further engine damage.

- **MG UK and the dealership ignore complaints** – no proper support, no courtesy car, and just delays.



This isn’t the first issue. Back in **November 2024**, they also did a **rough water pump repair**, leaving my engine area dirty and leaking. **MG previously asked me to remove my review**, but people need to know the truth.

MG **does not stand by its brand or warranty**, and their service network is unreliable. **If you’re considering MG, be warned: they don’t care once they’ve sold the car.**

#MG #CarProblems #AvoidMG #PoorService

Recently leased a new MG4 from Reading branch and was really pleased with the customer service. We were greeted promptly and were then advised by Harry, who was very pleasant and knowledgeable, on the car we were interested in. At no point did we feel pressured to buy. On the collection day Harry ran through all of the features in the car which has been a great help. Thank you.

I took my car in for a service and a MOT, there was an incident with my car and Dino went out of his way to resolve the issue to complete satisfaction. I would highly recommend them to friends and family.

Would like to thank all the service team for restoring my confidence in Nissan. After a shocking experience with another dealer the team couldn't of been more amazing! Great effort.

Karen Roper,
She is very very professional and helpful.
A super start as service adviser.
The rest of the team are really good on them job.
Thank you very much indeed.

Told that my new MG HS needed a replacement compressor because the existing had fractured and therefore I had no air con. Whether that existed when I bought the car from them 6 months ago we shall
never no.. I am still awaiting the promised quote having sat in the showroom for a good hour to be told they were having trouble printing a quote and would email it to me. That was 2 weeks ago. Not impressed!

My car had been with this dealership on and off for the last six months since the end of January this year after 11 returned to visits the service manager at this branch in Ruislip simply stated that they no longer have the expertise to deal with my car and this is not withstanding the fact that my car was ready to be booked in again for them to look at it more comprehensively.

My question is this what were they doing with the car on the previous nine to 10 visits, income and time lost in days not worked was immense.

Our advice any customers coming to this dealership in South Ruislip do not have your cause serviced or fixed by them as their customer service is absolutely terrible.

Furthermore they fail to respond to any of my emails and hardly ever tended to their phone calls or even return a call for that matter.

They were more than happy to just take money for servicing vehicles as every time I was there all I saw was them selling servicing or vehicles however totally fail to his resolve the issue that I had with my warrantied vehicle.

I was a customer for years, putting up with low IQ receptionists only to be abused, lied to and conned when it came to any warranty work.

WLMG has the worst company service attitude and level of service that I have ever experienced. As another reviewer has written 1* is too high a rating. This is not an exaggeration and I’ll try to explain to you why it’s not an over the top statement . For 5 days I’ve been trying make contact with the WLMG service department about an emergency electric fault causing the vehicle to completely die. Since my calls were not answered I’ve been leaving voice mail messages but for the last three days the line goes straight into an auto response that the mail box is full. So for the last 3 days I’ve been leaving messages with the sales team and the parts department to call me back to arrange for an emergency repair. On Monday 5 days ago the AA analysed that the problem was something to do with power from the battery going to the operating system. At 5pm today Friday WLMG have informed me that they can’t even look at the car for another 5 days and my vehicle will not be fixed for several days.
Until this week I’d forgotten that when this new car was delivered to me 3 years ago it could not be recharged. WLMG refused to take my vehicle in for 2 weeks, which was a well under stood, so I was told, software problem. Just imagine a company that delivers vehicles that are not in a fit state to be in working order. Now here we are again.
To be honest, if someone told me all the above I just wouldn’t believe that the story was true. I need to contact the head office of SAIC in China that now makes MG cars so they know how WLMG represents their products.

1 star is too much
This company don't deserve any star
And its really shame that i have to service my car at this worst place only.....
no one bother to reach customer back
Annoying people 🤦🏻‍♀️

wlmg Reading is the worst place to buy a car I made a big mistake buying an mg as the service of reading delarship is very very very poor and rude. They do not care about there customers and don’t answer you properly when you need to talk to than neither do they sort the problem instead they make lame excuses to cover their mistakes.

Company strap line ‘we always keep our promises’ rings very hollow. Do not buy an electric car from WLMG Fiat Reading as once you have it they lose interest in you. The service department never respond to phone calls or relayed messages or emails direct from Fiat. I’m very disappointed in this company. I have found it impossible to get my La Prima a routine service with this company and have had to go elsewhere.

A new electric car went in for an electric fault that appeared while sat on driveway, car has covered 4k miles, 1 year old.
We’re immediately told wouldn’t be covered by warranty!
And now 6 weeks on we have chased and chased for an update, but no correspondence.
Absolutely bloody awful customer service.

Daniel was very understanding on finance and gave a great deal on the new car that I bought from MG Eastcote recommend that dealership to get great deals on new cars go see Daniel

Aftersales... not so good ... my car came without a parcel shelf... was told they would get me one... they didnt so I got one from ebay (at a much cheaper cost than a new one) on the understanding they would reimburse me ... guess what? No money and I now can't get replies to my emails and my phone calls are clearly just giving me lip service

Bought an ex-display vehicle from WLMG. They never bothered to inform DVLA as they should have.

After many years of providing me with excellent service, WLMG have let themselves down badly, I’m afraid. I would advise caution before having any Fiat repairs carried out there. I’m very disappointed in my recent experience with them. Although the quality of repair seems fine so far, it did take WLMG more than four weeks to locate a clutch switch, which is an inordinate delay by any reckoning. When the repair was eventually completed, I was charged what seems an unfairly high amount. No consideration was apparently made for the fact that I was significantly out of pocket due to such tardiness. It would have been nice if WLMG had felt able to make a realistic reduction in their charges and acknowledge the fact that I had incurred unexpected extra expense in the form of car hire and and rail fares. Eventually I was offered a very small discount that unfortunately merely had the effect of adding insult to injury. I appreciate that the delay wasn’t actually caused by WLMG. Nevertheless, the fact that they seem unable to reflect the consequences of such a severe delay by reducing their charges does not reflect at all well on the company.

This is a combination of a 3* review for WLMG Eastcote and a 1* (0 if I could) review of WLMG Ruislip service centre.

WLMG Eastcote showroom:

Reasonably bright pre-sales experience, and want to call out David in particular for being both helpful and honest, not just focused on selling.

Post-sales experience has been poor. I began getting concerned because I originally sent an email to Livio in mid-April that never got a response, before taking the car into the workshop in May. I wanted to ask their opinion on what other customers thought after buying the same model. I had a workshop appointment booked for the end of May, but sent WLMG Eastcote emails asking their thoughts and advice on the issues I experienced on:

17/Apr
24/May
29/May
31/May

None of these emails were responded to.

This eventually led to a week-long stay at the workshop from the 12th of June, where issues were also not fixed, and a frustrated Jack B (who announced himself as the point of escalation, as the director at the venue), listened to our concerns and confirmed we'd be written to same-day via email to find out what's going on.

This review is being written at the end of July, 6 weeks since that happened. Needless to say, the promised email ever materialised.

Zero post-sales communication and really hopeful this improves in the future, but definitely would not want to experience this again.

---

WLMG Ruislip:

Frankly awful experience and repeatedly being lied to.

Took car in for a warranty check up, windscreen washer jet realignment and software upgrade. Was assured this would be done in one day. Dropped car off at 8am, by 5pm came back and no work was done on the car. Dino (workshop manager) came out to apologise, offered no excuses but instead offered for the car to be dropped off at date and time to suit me. Annoying but reasonable so far.

End up dropping the car off for a full week in mid-June. No work was done on the car throughout the entire week, with Dino failing to offer any excuses until 24h before the car was due to be picked up, claiming the washer jets couldn't be adjusted and no software update was available for the car. Why wait weeks and on the 6th day of the car being in the workshop to claim this?

Dino claimed that a technician had a printout to prove settings couldn't be updated that he would email to me. Pressed two days later - no such printout exists, this was a lie. So 8 days in the workshop was a complete waste of time, and if the workshop manager himself is repeatedly lying to customer's faces I wonder what the rest of the business culture is like.

After this experience, I have since used Norton Way MG, booked in one day. Washer jets realigned, software updated and everything sorted within 24 hours with documentation to back it up. Verifying that the Ruislip service centre was full of it was a relief because I was repeatedly told things couldn't be done on the car, and now that I know that was gaslighting I feel a lot more relieved.

Extremely disappointed with the laziness and lying. Literally the opposite of "Famous for keeping our promises".

We've since been through a process with their Operations Director who has been proactive in taking in feedback and listening to customer concerns, which is nice. Thank you Christie - although I seriously hope that something can change at this venue in the future, because I can't see how they can retain customers with the current culture.

WLMG Famous for NOT keeping promises.

Purchased a car from them in Feb, promised me to do the works required. Some done after 2 months.
Others raised within warranty still there but still not resolved.
Red engine light comes on every time I drive.
Send many emails no response.
Terrible customer service.

Going to raise a claim in the court if the vehicle not repaired within 2 weeks.