WLMG Limited Reviews 143

I really don't know what to make of some of the negative feedback I've been reading, I've been a customer of WLMG for the last fifteen years and have no complaint! The staff at the dealership and service department are first class.They are always prepared to go that little bit extra,to give the punters peace of mind, and a stress free experience. Nope I don't work for the company! Nope I aint on commission! Just saying ok?☺

I had my car booked in for a major service at 10 am today and dropped the car off on time. After calling the dealership at 1500 i was advised that they hadn't started yet due to their workload and that they would be looking to have it completed by 1730. They seem to have no regard for their customers and just book cars in whether they can be serviced at the time or not. I will not be using their services for anything further and will be scrutinizing their work to ensure i haven't had a rushed job on the service

I just had a £300 service at WLMG Reading for my fiat 500, 2 days later had to go and buy screen wash and refill myself, it was completely empty - isn't topping up the screen wash part of the service? Now I'm worried what else wasn't bothered with too!

I purchased my beautiful used Arbarth 500 from WLMG in Reading. The service I received was second to none, from the initial phone conversation with a wonderful lady called Beatrice to the handover from a guy called Adrian. I was given a fair and honest trade in price for my car, given all the photos I asked to be sent through, all the advice that I asked for and needed throughout the transaction, a lovely brew and even personal directions to the showroom as had been previously warned by the company that it was difficult to get to. The staff at the showroom couldn’t do enough for me. Thank you very much for a lovely smooth transaction. And my car, I am in love ;)

So incompetent it's embarrassing. Nothing but utter BS and numerous times my dad has not been called back regarding collection of new car which was suppossidly ready end of Dec but he wanted to collect end of Jan, therefore he sold his car and called up to which he's been told it's not ready to collect and the manager will call back. No calls back, he rang up twice and wow shock horror the manager wasn't available to talk, he most certainly was when it was a potential sale.

My elderly grandparents have been left stranded as there only mode of transport was via my dad, it's costing him time and money to get taxi's and public transport while not being told what the hell is happening.

KIA you should be ashamed and embarrassed at your customer service. I think a new manager is required along with training for the rest.

Is he ever going to be called back by the High Wycombe branch manager???

Note: A huge thanks to Christie who has now sorted and made the experience better and resolved my issues swiftly.

Great service always and they make you feel very important every time. They know me by my first name now and they do give you best advise when it comes to any kind of repairs

I had a great experience with these guys. They helped me get the highest spec picanto. Helped me with the cheapest finance deal with no deposit which included the service package and was within my budget. I ordered the car on the 27th December so owing to the Christmas period I have yet to receive it but I can wait, very excitedly I might add it’s only been 10 days but feels like weeks. Overall a happy customer so far.

In the past I purchased a Kia picanto that was a special edition and six months old. There was no pre-delivery check carried out which resulted in an incomplete service history so it's resale value was lower and the 7 year warranty that Kia shout about was null and void. When I went to the showroom and suggested that a first service should have been done before I took delivery as the car had done 3000 miles and was six months old at that point the attitude of the staff who said he was the senior salesman was 'tough'. Although Kias are good care I will NEVER go to this garage again.

I sold the car in the end suffering a loss because of the service history and lack of seven year warranty. This cost me thousands!

A sorry does not help when I have lost several thousand pounds. I want an admission that no pre-delivery check was carried out and some compensation, not in vouchers or money off my next car either.

Took my car in to have brake pads checked, had booked several weeks in advance for 10:30am and was told over the phone that this would take around 45 minutes. Dropped car off and was intending to wait, they said it would take them at least 2 hours and I should go and come back.

I then walked to the town centre, and waited there. 2 and a half hours later I rang them, at which point they told me they had been booked it in wrong as a non waiting appointment (even though I told them I would have waited) and wouldn't be done until 4. I was told there was nothing they could do to speed this up.

At this point I gave up waiting and went home, to then walk back to the dealership for 4pm, a lengthy journey (which with a medical condition has left me in significant pain, and will do for several days). I arrived at 4 and was told that they had at least cleaned it and were working on it now, it would be 10 more minutes. 30 minutes later I was given the keys back, and asked to pay. At which point he said he couldn't give me any proof of payment or that the work had been done as their printer was broken.

In the meantime, another customer was thanking them for fitting his car in so quickly today given that he hadn't booked.

When I questioned the length of time it took, all he repeated was that they had operational difficulties and offered no further explanation. Once Fiat knew of their mistake,they should have at least offered a courtesy car to allow me to go about my day, rather than pass on their "operational difficulties" to paying customers. No apology was given until I asked for one and I would not recommend their service in any way. Totally unprofessional service and mismanaged from the start, and seeing customers turn up on the day and be seen first showed complete disregard to loyal customers and their own booking system.

I have two experiences at WLMG Reading and both have been in-excusable. My first experience, I walked into the garage on a weekend to discuss the cost of a Fiat 500 and what my options were. I was given a price through the roof and left without full discussion. I was then called every other day by the sales guy there. You think he would of got the hint after 2 weeks of no answers right? no this went on for 4 months until my partner called up and asked the manager to stop this guy hounding me.

Anyway, I gave them the benefit of the doubt and thought the sales guy must of just been keen. So i arranged an appointment a year later (a few weeks ago) and once again was proceeded to be let down immensely. I was given a great price with discount, I put down a deposit and had to wait for the final checks to be done to proceed to the next step. I would also like to add, the instore 'humour' and 'banter' was more uncomfortable than funny and just plain awkward. It took over 2 hrs to do a single quote, the sales guy could see I wanted to leave but made more unfunny jokes. I was told i would be called the next morning to arrange the next steps... I wasn't called at all. in fact i took me to call Tuesday afternoon to ask what was going on? No real answer, i asked to speak to the manger who wasn't in, but then miraculously was the next minute. Embarrasing. I was told it would be a 24 hour return for my deposit as there was no way I was going ahead with the sale now. They couldn't arrange a kids party! No refund of the deposit the next day, called back and was told by the manager that the sales guy had got it wrong (again) and it was a 3-5 day for refunds. I expressed how unimpressed I was with the service, but was simply told sorry and this is all.

To conclude, if you want awkward unfunny humour and no real good sales or customer service - head to WLMG Reading. Fiat's are supposed to come across slick & cool - these guys let them down massively. Fiat need to rethink the plan with this one.

Crashed my part exchange and sold me a brand new car that has multiple faults. Managers don't know legal rights and don't care.

I took my Nissan Qashqai in for a serice and at the end of August and was advised that I would soon need break pads and discs front and rear and two new front tyres at grand total of £610 . It's now Nov 26th three months and a good few miles later I've just been in to a reputable garage and been told all I need is two new front tyres and front break pads at a total of £277 a big difference and I for one won't be using WLMG South Ruislip again

I thought I had bought a Fiat 500 twin engine car from WLMG 13 months ago. Two days before I was to pick up the car they told me it had the wrong engine in it but the paperwork was showing the correct engine? Apparently the Service manager had no knowledge of this?. So I was told they would try and source me another one. I settled for a Fiat 500 Vintage model which looked very nice but the car has been a total disaster. I have had it in the service department several time throughout the year. Whilst I have email trails that show there were concerns the Service Manager has said the car was fine but never bothered to return calls or emails. The Car had a recall in Sept. I raised my concerns about the poor aftercare to the GM and his assistant. They couldn't be bothered to acknowledge this so I had to call again! The Service manager has also refused to acknowledge any emails and denied every getting them from the Sales team even though I have emails with her copied on them. I would never purchase a car from this dealership because the aftercare is no existent. Should Fiat care to refute my feedback, I will remind them that I have the both confirmation of the letter to the GM and all emails. In the end I have had to hand back the car and pay the pentality because I personally feel the car is not fit for purpose and I cannot afford to sue WLMG.

Dear All,

I am a loyal customer of Nissan since my teenage as I have learn my driving on Micra and have had many Nissan Cars, But I have had worst experience when I moved to Ruislip and start using WLMG Ruislip which is on Stone field Close. It has been few years when I had my previous car which wasn't under warranty anymore they were so nice to me and charging me left right and centre for stupid stuff when I was getting my servicing and MOT done.

there is a very rude guy I don't like to mention name here but you have been warned be very careful when you are taking your vehicle there as They will keep your vehicle there and take parts out and put old ones wherever they can and whenever you are covered under warranty they will say oh that does not cover under warranty and you will have to pay... blah blah all that stories... they will give you...

I have now stop using them at all and I take it outside London whenever I need anything done on my vehicles as these people are thieves.

Cheers.

DO NOT GO HERE!
I had bought a BRAND new Nissan Jule on a lease in June 2015. I paid around a £3000 deposit and pay a £233 payment every month. At first i loved my car considering i waited 8 weeks for it to be made brand new.
THEN it reached November 2015 ( ONLY 5 MONTHS LATER) the car had only done 6,000 miles on the clock when i realised my vehicle engine was rattling.
I took it to the garage to which they only spent 10 minutes on it and told me it was just a loose bolt and have nothing to worry about.
2 weeks later i realised it was still rattling very badly so i called the garage again and asked to be booked in when there was a vehicle available for a cutesy car as i need a car and feel this may take a long time.
I took it in 2 weeks later on a Monday, to which they gave me a fiat 500! To which i told them i was not happy about but as i thought it was only for a few days i just was like okay whatever.
They called me later on on that Monday and said there is nothing wrong with your car come and take it back basically and made out to me as if I'm stupid and was making it up.
I insisted there was something wrong with it so i took more unpaid time out of work on Tuesday and went and drove it with one of their service team members in whom obviously heard it!
They then called me back on Wednesday and told me it either needs the whole car stripped out completely or a whole new gearbox, to which i said i was very unhappy about as it is a brand new car and i would not of expected such a big problem!
Then asked me if i was okay in the fiat 500 for now i said no as i don't even drive a fiat and i need a big car due to my ill grandad being in hospital and having to drive family around.
So i had to take more time off Wednesday afternoon and take in the fiat 500 which they replaced with a fiat 500+ which stuck of cigarettes although when i got there to pick it up told me it was on a test drive. God knows how they can take someone for a test drive in a car that smells like an old pub.
They gave me this all week until the Friday when they called me back to ask for it back and if they could give me the 500 back which i had no choice what to do but to accept. I refused to take more time out of work to do this, so they drove to my work to swap the cars.
They did call me everyday to ask when they can basically have their car back nothing to update me on my own car.
I drove past the garage everyday for the first 2 weeks of them having my car and it was still sitting outside the front with nothing done to it.
I then spoke to Nissan customer service and expressed my complaints to which they gave me a case manager who just called me everyday updating me on my vehicle in the second week +, which was the same as what the garage did so it wasn't much help to be honest.
I hadn't even has an apology from Nissan about the fact that i have a brand new car and it is very badly made.
i got it back 4 weeks later with a whole new gearbox!! and was still expected to pay my full months lease! I am extremely disappointed and would never ever recommend a Nissan Jule but not only a Jule i would never ever recommend WLMG in shepperton as they did nothing but cause me stress and grief when they already new I was going through a stressful time in life with a very ill grandfather but they did not seem to care but even so nobody deserved this type of service.
I would of been happy if they could of just admitted from the beginning to me what was wrong with the car, given me one courtesy car for the majority of this that i could keep and that was similar to the one i pay £233 a month for.
I work in customer service myself and have never heard of or seen as bad customer service as i experienced!!
I tried to refuse the car and they would not accept this they insisted i had to keep it and there was nothing they can do for me, i am still expected to pay this month lease rate and basically just keep quite and keep the car. And did nothing for me very disappointing!!
I even expressed to them how worried I am to keep this dodgy vehicle and how i have simply lost trust and Faith in it but they do not care.
I spoke to the manager of the garage too in whom basically said there is nothing the garage can do for me! How ridiculous!
As soon as i can leave Nissan i will and will continue to warn people away from this as long as i can.
Worst mistake of my life, don't let if happen to you!

Took my new Nissan for it's first service to wlmg. Returned with a scratch on the offside rear door and a badly scratched odometer/rev counter plastic cover. Rang them up on the day, followed up with emails and two months on not even a phone call to try discuss, let alone rectify.
Trust me...avoid wlmg especially Mark Burton whom cannot be asked to resolve any issue...which the dealer damaged and yes I paid for the service. Never again!!! The service manager discussed this with Mark Burton whom took the job-card and I have not heard a word.
People of the UK you have been warned....stay away...unless you're up for being ripped off and having your nice new car being damaged. Go to a small trusted vehicle service company and get them to used genuine Nissan parts which will not compromise your warranty.

as like others with there reviews, They give you nothing, on there
warrany, as they exclude wear and tear on a clutch, and bill you just under £600
on a three year old kia ceed 61 reg with 16k on the clock, warranty says,
and whats covered and on the list iis the clutch, it is a missleading statement.
and I have no more faith with wlmg ruislip and will have no more cars
from them, ex long term customer Alan- Ealing
ps taking the matter further

I would never buy another car from WLMG and their after sales service is a joke!

i bough a car in december 2011. i have recently found out that the brakes they said they did was not correct. i have had to pay another company to correct. very very disgusted with them and will very go back or recomend to anyone.