Woodpecker Interiors Reviews 

203
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I ordered a shoe cupboard at 470 pounds and instantly received an e-mail confirmation. It said the payment would be in the name of 'The Retail Group Ltd'. Payment was taken within a day, the 21st of... See more

Rated 3 out of 5 stars

This business re-incorporated in April 2020. The website is good with lots to choose from. However, orders are slow and communication with the company is difficult\impossible. The "in stock" mirror... See more

Rated 5 out of 5 stars

I found my furniture on Woodpecker's website, but needed to ask a couple of questions, so called them. The young lady could not have been more helpful. Order placed with ease, delivery made on time, w... See more

Company replied

Rated 5 out of 5 stars

We all know how rare it is to come across a genuine company that really cares about their customers. Woodpecker are in this categories. I needed a specific table at short notice and they and made i... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Woodpecker Interiors is a furniture retailer specialising in furniture collections from around the world.


Contact info

3.1

Average

TrustScore 3 out of 5

203 reviews

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3.1

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(203)

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Rated 5 out of 5 stars

Excellent service

Excellent service. Kept informed of my orders progress from ordering to delivery. Will look forward to order from you again! Keep up the good work

February 24, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi Zoe. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & weekend.
Matthew

Rated 1 out of 5 stars

Horrible service (Issue Resolved Now)

Resolved on 27 Feb 2018
------------
Horrible service, AVOID this company, Placed an order in mid of November 2017 for a chandelier n painting both showing in stock n delivery in 10 days. I got n email after a couple of days that the painting is not in stock n will deliver be available n delivered in JAN 2018, then got an email saying chandelier is damaged n delivery is delay . They messed abt with the chandelier delivery I got it finally in Jan 2018. Till date havent received the painting chasing them for it .Since november i have called them 20 + times chasing for my order . Really doggy operators apparently general manager peter picks up some customer service calls assures you it would be sorted but nothing happens, AVOID this company

February 14, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi Kamran
My name is Matthew Fuller. I am the owner of Woodpecker. If you take a look at the feedback on this page & other sites, this is not our normal expected feedback. I am sorry for any trouble you may have had with your order. I wish to investigate this matter with all concerned & get back to you on Monday.
Have a great day & weekend. Once again I am sorry to see you have had issues.
Regards
Matthew Fuller
Woodpecker Interiors & Centurion Furnishings
Tel (0121) 2881897
Email: sales@woodpeckerinteriors.co.uk
Website: www.woodpeckerinteriors.co.uk

Hi Kamran
Thank you for updating this issue as resolved, sorry again for your trouble & glad that the issue is now fully resolved. Your refund has been completed and all issues have been dealt with & looked into for future training.
Have a great day & weekend.
Regards
Matthew Fuller

Rated 5 out of 5 stars

1st class service

I was desperate for bedroom furniture to be delivered before visitors arrived. Woodpecker pulled out all the stops and delivered exactly as they promised - very happy customer!

February 5, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi Michelle. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & weekend.
Matthew

Rated 5 out of 5 stars

Excellent furniture, great staff, could not be more helpful

Excellent furniture, extremely helpful sales office, exemplary care and professional assembly of large number of pieces furniture on delivery- cannot fault. Eager to help in any way- would definitely use again- actually I have !

February 1, 2018
Unprompted review
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Reply from Woodpecker Interiors

Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & weekend.
Matthew

Rated 4 out of 5 stars

Refreshingly original source of furniture

I was happy with the chest of drawers I bought from Woodpecker Interiors. I found their "reduced" prices were rather ambitious (a bit overpriced for what is being offered). I am pleased with my purchase. They do have original pieces on their site.

January 31, 2018
Unprompted review
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Reply from Woodpecker Interiors

Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & weekend.
Matthew

Rated 5 out of 5 stars

5 Star Service All The Way Through.

I found my furniture on Woodpecker's website, but needed to ask a couple of questions, so called them. The young lady could not have been more helpful. Order placed with ease, delivery made on time, with a warning phone call 30 minutes before delivery. The 2 delivery men were charming, not the usual unhappy, unhelpful types at all. They unwrapped the 2 items, placed them in position, cleared & removed the packaging & left with the same cheery disposition. Certainly 5 star service all the way through. Glad to recommend to friends.

January 23, 2018
Unprompted review
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Reply from Woodpecker Interiors

Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & weekend.
Matthew

Rated 5 out of 5 stars

Seamless purchase!!

Seamless purchase. Easy website and payment page to navigate around. Delivered when said. Great product. Good delivery team. What more can you ask for?? Would recommend to anybody.

January 22, 2018
Unprompted review
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Reply from Woodpecker Interiors

Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & weekend.
Matthew

Rated 5 out of 5 stars

Lovely product at a great price

Lovely product at a great price. Delivery took a little bit longer than I had expected - but was really happy with my mirror when it arrived

January 21, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi Zainab. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Matthew

Rated 3 out of 5 stars

I purchased a wicker dog bed for my two …

I purchased a wicker dog bed for my two labradors with the idea that I might purchase another one if I was satisfied with the product. Its a lovely size for my two dogs which is a great bonus. Whereas the product was not faulty, I was slightly disappointed with the overall quality of the product. To be honest, I should have returned it, but I didn't. However, when I received an email asking me to review the item, I thought I should be honest. However, they seem like a lovely company and were helpful when I was ordering the dog bed.

January 20, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi Rosie. Thanks for leaving such an honest review & for your kind words. I am sad to hear that you were not 100% satisfied with the quality of your purchase. Please do get in contact with me if I can assist you further. Perhaps we can offer you a discount on any future purchases. You are well within your rights to return an item if you are not fully satisfied.

Rated 4 out of 5 stars

Dealt with a problem proactively and arranged a good solution

Unfortunately my goods were damaged in transit but Woodpecker let me know straight away and quickly arranged a replacement. The new product was delivered in time for Christmas

January 19, 2018
Unprompted review
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Reply from Woodpecker Interiors

I am sorry for the issue with your item & thank you for your patience and understanding in the matter. The driver had a crash that day & a number of items were damaged, but all is now well & I hope we did not cause too much inconvenience or stress.

Rated 5 out of 5 stars

Superb service and products

Ordered 2 products and they are both superb, great quality and they where well packaged and delivered in great time. Superb website with loads and loads of great items.
The delivery company used by woodpecker ‘Right and direct’ where excellent, kept me informed all the way through and the two guys where so friendly, considerate and very helpful. They even insisted on staying to open the products and check with me for any damages ect.
I will be using woodpecker again and would highly recommend them. Well done woodpecker interiors.

January 17, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi John. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Matthew

Rated 4 out of 5 stars

Easy ordering system and was kept to …

Easy ordering system and was kept to date with delivery by text messages and telephone calls by driver when there was a problem with traffic.
Excellent service.

January 12, 2018
Unprompted review
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Reply from Woodpecker Interiors

Thank you for your patience and understanding in the matter. The driver had a crash that day & his routes had to be changed, but all is now well & I hope we did not cause too much inconvenience or stress.

Rated 5 out of 5 stars

Really happy with the service we …

Really happy with the service we received from Paul Reed and his staff. We love our bathroom vanity unit. We would definitely shop from woodpecker interiors again.

January 1, 2018
Unprompted review
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Reply from Woodpecker Interiors

Hi Keri. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

Rated 5 out of 5 stars

White Glass Bedroom furniture

I would recommend this company as the goods ordered were beautiful and delivered by their own company staff Mick and J. The company organised to bring a sample of the furniture so we could view it before purchase by Mick who was kind, thoughtful and very helpful and an asset to the company. Paul the sales manager has been courteous and professional too ensuring customer satisfaction. We are delighted and thank you so much.

December 11, 2017
Unprompted review
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Reply from Woodpecker Interiors

Hi Pam. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

Rated 5 out of 5 stars

Great, friendly service 5*

Paul and the team were extremely helpful - the item I purchased was as described and was assembled on delivery. They even accomodated delivery times as best as they could! I would absolutely recommend and should I require any additional items I would definitely purchase through Woodpecker interiors again.

December 6, 2017
Unprompted review
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Reply from Woodpecker Interiors

Hi Briony . Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

Rated 5 out of 5 stars

Happy customer

Company was easy to deal with and helpful. The floor lamp was good quality and was well protected in transit.

November 22, 2017
Unprompted review
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Reply from Woodpecker Interiors

Hi Janice. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

Rated 5 out of 5 stars

Great product and delivered …

Great product and delivered professionally. No complaints and exactly what we wanted. Woodpecker followed up as well to make sure.

November 17, 2017
Unprompted review
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Reply from Woodpecker Interiors

Hi Chris. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

Rated 5 out of 5 stars

My two antler light fittings look …

My two antler light fittings look fabulous
Fantastic quality, service & prompt delivery

November 17, 2017
Unprompted review
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Reply from Woodpecker Interiors

Hi Alexandra. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

Rated 5 out of 5 stars

Very happy with the product

Very happy with the product - a couple of the crystals had damaged on transit and they have been more than helpful in getting them replaced so thank you!

November 17, 2017
Unprompted review
Woodpecker Interiors logo

Reply from Woodpecker Interiors

Hi Jannie. Thank you for your positive & honest feedback, I am glad to hear you are happy with your purchase & satisfied overall. Have a great day & week.
Paul

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