Helpful company to deal with We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guideli... See more
Company replied
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See what reviewers are saying
David visited our yard to collect a wood sample, whilst he was here he was happy to answer any questions we had regarding the ready to burn scheme. He was friendly and helpful throughout the whole vis... See more
Company replied
A great organization doing a very important job. We find them firm but easy to deal with and can work with them to provide better greener products for our customers. Everyone out there selling wood... See more
Company replied
We have worked with Woodsure for many years now and can't fault them. The credibility its given our business is amazing and consumers are becoming more and more educated as the years go on. Am... See more
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Company details
Written by the company
Woodsure, the UK's only woodfuel certification scheme, is a not-for-profit organisation, striving to raise the quality of woodfuel in the industry. Woodsure administers the Ready to Burn firewood certification scheme and the Biomass Suppliers List.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278188
- hello@woodsure.co.uk
- woodsure.co.uk
Very helpful
Very helpful, informative and responsive, throughout the process of getting approval.
January 8, 2026
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Darren. It's great to hear that our team were very helpful and informative throughout the approval process. Please do get in touch again if you have any further questions, we'll be happy to help!
Woodsure are extremely professional and…
Woodsure are extremely professional and easy to deal with. They promptly assessed our Ready To Burn application and were more than happy to answer any questions along the way. Thank you specifically to Simon and Kiera 😊
June 18, 2025
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Ashlee. We're so pleased to hear that Kiera, Simon, and the team answered all of your questions and were extremely professional whilst assisting you. Please don't hesitate to get in touch again if you have any further enquiries, we'll be happy to help!
Woodsure were very helpful and made the…
Woodsure were very helpful and made the process of getting our Ready to Burn certification very straightforward.
All the staff were very professional and easy to deal with.
We would highly recommend them.
May 16, 2025
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Tony. It's great to hear that our team made the process of getting your Ready to Burn certification very straightforward! We're always here to assist, so any further queries you have, please do get back in touch, we'll be happy to help.
Nice people to do business with
Nice people to do business with. Comms are excellent. Quick and professional processing of my Woodsure accreditation. Reasonable fees. Very happy with their service.
January 27, 2025
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure. It's great to hear that our team has been quick and professional while assisting with your Woodsure accreditation. Please do get in touch if we can assist you any further, we'll be happy to help.
Outstanding Service Ensuring a Thriving Industry
Our industry is truly fortunate to have Woodsure providing such incredible service. Their efforts to promote cleaner fuel options, like seasoned or kiln dried firewood with moisture content below 20%, are exemplary. Thanks to Woodsure, the firewood industry continues to thrive while maintaining high quality standards that benefit both businesses and consumers. Their commitment to upholding these standards sets them apart, making them an invaluable asset in promoting sustainability and cleaner fuels.
The tremendous work by the Woodsure team has led to significant improvements in public health and the environment. This positive impact extends beyond our industry, enhancing the well being of communities through cleaner air and a healthier planet. I highly recommend their service!
September 28, 2024
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure. It's so positive to hear you've received incredible service from our team. We're grateful for your recognition of the work Woodsure do and our commitment to upholding industry standards. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help.
Thank you to the friendly staff at the APF
Miss Hathaway was polite, professional and informative when I spoke to her at this years APF, as a result I will be looking into biomass boilers and may be in touch in the future
September 20, 2024
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Tom. We're so pleased to hear you had a great experience with our team at APF. Please don't hesitate to get in touch with us if you have any questions, we'll be happy to help.
Great experience with Nicole who…
Great experience with Nicole who assisted any questions i had throughout the application. Look forward to receiving my Wood Sure approved in the coming weeks
September 24, 2024
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Phil. We're pleased to hear you had a great experience with Nicole, we've passed your feedback on to her directly. Please do get back in touch with us if you have any further questions, we'll be happy to help.
Thank you so much to all the team at Woodsure
Thank you so much to all the team at Woodsure and in particular Emily M for such outstanding service and helpfulness in getting our application approved. Your support has been fantastic! Thank you
September 16, 2024
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Richard. We're really pleased to hear that Emily provided outstanding service and helpfulness. We've passed your feedback on to her. Please don't hesitate to get in touch again if we can assist you further, we'll be happy to help.
Log Sample Query
Thank you Erin Mills for being super efficient and a pleasure to talk to this morning. My husband and I had some questions around the log samples and she really couldn't have been more helpful. We really appreciate her support. Great customer service :)
June 12, 2024
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Jennifer. We're really pleased to hear that Erin provided great customer service and was able to answer your questions. We've passed your feedback on to her. Please don't hesitate to get in touch again if we can assist you further, we'll be happy to help.
Proper Customer Service
A really good customer experience! Erin was able to explain an area of business that is not my every day work. She understood the issue I was experiencing, how it could be resolved, but most importantly she offered to help! Within 15 mins of my follow up email providing information she fed back an revised certificate with the correct information. I wish all customer service could be like this. Thank you Erin.
May 15, 2024
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Lucinda. It's really positive to hear that Erin helped resolve an issue you were experiencing. We've passed your feedback on to her. Please don't hesitate to get in touch again if we can assist you further, we'll be happy to help.
A straight forward application with…
A straight forward application with helpful and friendly back up from staff at all times.
December 21, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Bill. We're so pleased to hear that you found the application straightforward and the team were helpful and friendly. Please get in touch again if we can assist you further, we'll be happy to help.
Erin was very helpful
Erin was very helpful, not only answering my questions but thinking of the extra bits that would make my job easier.
December 18, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Carine. We're so pleased to hear that Erin was very helpful to you, we've passed your feedback onto her directly. Please do get in touch again if we can assist you further, we'll be happy to help.
Nicole has been brilliant from day one…
Nicole has been brilliant from day one when I bombarded her with a huge pile of questions and has been very supportive leading up to our application. Really the process could not have been any easier so a big thank you and we look forward to working together for many years to come.
November 13, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure. It's really positive to hear that Nicole has been supportive and made the whole process easy. We've passed your feedback on to her. Please don't hesitate to get in touch again if we can assist you any further.
Incredibly supportive and helpful
Nicole has been so helpful in advising and supporting our application which made the whole process extremely smooth. Can't thank her enough.
October 18, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure, Deborah. We're pleased to hear that Nicole has been supportive and helpful throughout your application. Please do get in touch again if we can assist you any further, we'll be happy to help.
Absolutely horrible vile and snide…
Absolutely horrible vile and snide company.
Try to bully and harass vendors into signing up for their Mickey Mouse scheme and when they don't they report them to Trading Standards and the Local Authority. Why would anyone give them money after that ? Hopefully they will go out of business soon. On another note don't believe all the positive reviews on here either ! Go read the Google reviews for a more accurate version ! They are only getting 1 star as there is not a 0 star option !
October 4, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure. In addition to running our own woodfuel quality assurance scheme, Woodsure administers the Ready to Burn certification for woodfuel on behalf of Defra. The scheme forms part of The Air Quality (Domestic Solid Fuels Standards) (England) Regulations 2020. This legislation was created in 2020 and passed through the House of Lords and Parliament following a long consultation process. Woodsure isn't responsible for the creation of the legislation. Woodsure is responsible for administering the certified fuels on the scheme, for those fuels not certified, the responsibility sits with Local Authorities as identified in the legislation, where they have the legal powers to issue fixed Penalty Notices. We certainly aren’t looking to bully people into gaining Ready to Burn certification and always advise suppliers of the option and requirement to sell in volumes over 2 cubic metres, if firewood is not certified. When looking at air quality and pollution it is worth looking at the government's Environment Improvement Plan (2023) and the goals for clean air and mitigating climate change, along with the more recent Biomass Strategy (2023). These demonstrate the role we all have to play in improving air quality created from domestic combustion and the future of biomass, from appliance selection, installation, fuel quality, sustainability and certification to appliance use, maintenance and chimney sweeping. Woodsure is a company limited by guarantee without share capital and a mission of working together for a cleaner safer environment and will continue to work with our stakeholders and the wider industry on woodfuel quality and environmental considerations on air quality and climate change. We appreciate you taking the time to review Woodsure and have passed your comments on to the senior leadership team here.
Nicole makes it easy
Nicole makes it easy, outstanding communication and valuable advice on all aspects of filling out the form.
Thankyou Nicole
September 27, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Dave. We're so pleased to hear that Nicole has been outstanding at communicating with you. Please do get in touch again if we can assist you any further.
Professional, Helpful Service
Woodsure are tremendously helpful with queries.
Over the past few months I have had a few questions and issues and they are always resolved in a professional and friendly way.
September 26, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure, Shiona. It's great to hear that our team have been helpful in resolving your queries and any issues you've had. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help.
Fantastic Service
We requested a revised Biomass certificate from Woodsure as part of our non-domestic RHI registration. We requested this in the morning and within 3 hours Robert Cain, the Woodschemes registration officer had emailed us a copy. Fantastic service. Just imagine how well this country would function if everyone operated as effeciently as Robert!
September 20, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Duncan. We're so pleased to hear that Robert provided you with fantastic service. Please do get in touch again if we can assist you any further, we'll be happy to help.
Robert went the extra mile!
We received outstanding help from Robert this week. We were up against a very tight deadline to receive testing and certification for a product. Robert listened and understood the situation and went the extra mile to chase and follow our request through. A massive thank you!
September 21, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure, Nicola. It's really positive to hear that you received outstanding service from Robert and they went the extra mile to follow through your request. Please don't hesitate to get in touch again if we can assist you any further, the team will be happy to help.
Helpful company to deal with
Helpful company to deal with
We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guidelines, we spoke to a lovely lady called Nicole who was very knowledgeable and informed us which licence would best meet our needs. She was very supportive in guiding us through the registration process and our application went through smoothly.
Whenever we had a query or wanted to get an update on our application, calls and emails were answered swiftly and politely.
Would recommend.
September 1, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure. It's so positive to hear that Nicole guided you through each step of the registration process and always assisted with your queries. We've passed your feedback onto her directly. Please don't hesitate to get in touch if we can assist you any further, we'll be happy to help.
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