While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Helpful company to deal with We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guideli... See more

Company replied

Rated 5 out of 5 stars

David visited our yard to collect a wood sample, whilst he was here he was happy to answer any questions we had regarding the ready to burn scheme. He was friendly and helpful throughout the whole vis... See more

Company replied

Rated 5 out of 5 stars

A great organization doing a very important job. We find them firm but easy to deal with and can work with them to provide better greener products for our customers. Everyone out there selling wood... See more

Company replied

Rated 5 out of 5 stars

We have worked with Woodsure for many years now and can't fault them. The credibility its given our business is amazing and consumers are becoming more and more educated as the years go on. Am... See more

Company replied

Company details

  1. Firewood Supplier
  2. Association or Organization
  3. Non-Profit Organization
  4. Solid Fuel Company

Written by the company

Woodsure, the UK's only woodfuel certification scheme, is a not-for-profit organisation, striving to raise the quality of woodfuel in the industry. Woodsure administers the Ready to Burn firewood certification scheme and the Biomass Suppliers List.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sensible auditing and compliance…

Sensible auditing and compliance checks.
Great database to help the end user find useful and ecologically sound fuel for their fires.

February 18, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to share your review. We are really pleased to have given you the support you need. Please get in touch if you need further support.

Rated 5 out of 5 stars

Always a real pleasure to deal with…

Always a real pleasure to deal with woodsure. Nice to meet David Hamilton for our ready to burn audit

February 15, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Karl, thank you so much for your review, we really appreciate it. Your lovely feedback has been shared with David and the Woodsure team. If you ever require further support please get in touch.

Rated 5 out of 5 stars

An easy comany to deal with

My aplication for woodsure was well explained and easy to complete, Nikki sent me the link and explained the contents of the form, i had her direct line so any questions i had could be quickly answered, she was helpful and well informed.

February 14, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for your review Mark. We’re really pleased you found your application easy to complete with the support of Nikki, we've passed on your lovely feedback onto her. Please get in touch if you ever need further support.

Rated 5 out of 5 stars

Review from The Log People

Great to have the support of the Ready To Burn team and we're proud to be a part of the scheme. Always positive, forward-thinking, and genuinely helpful. Lots of relevant and meaningful advice that makes a positive difference to the quality of our product and the advice we give to our customers.

February 2, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to post your review Sarah. We’re so pleased you found the team helpful and their advice has made a positive difference to your business. If you ever need further support, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Friendly and professional

Always lovely to see David, always has a smile on his face! Professional, friendly and supportive!

January 31, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you for taking the time to review Woodsure, we very much appreciate it. We're really pleased to have given you the support you need and are here for you any time you need us.

Rated 5 out of 5 stars

David collected some logs from me for Woodsure

David collected some logs from me for Woodsure testing and was friendly and professional

January 21, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to share your review, we're so pleased you found David's visit useful. The Woodsure team are always happy to provide help and support if you need it.

Rated 5 out of 5 stars

David contacted us to arrange a…

David contacted us to arrange a collection for testing. He was friendly and professional throughout. Always a pleasure to meet with him and continue working with Woodsure

January 20, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to post your review, we very much appreciate it. The Woodsure team always work hard to support businesses however they can. We look forward to continue working alongside you.

Rated 5 out of 5 stars

Dave arrived on time was happy to…

Dave arrived on time was happy to answer questions and was a nice guy.

January 15, 2022
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to share your review Patrick. Please don't hesitate to get in touch with the team if you ever need further support.

Rated 5 out of 5 stars

Woodsure Ready to Burn

We have been assured under the Woodsure Ready to Burn scheme for several years now. David came to take a sample of our firewood for moisture testing and was extremely helpful.

December 26, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you for your review, we very much appreciate it. If you ever require further assistance, don’t hesitate to get in touch with the Woodsure team.

Rated 5 out of 5 stars

2nd Audit

Received our second Audit within the last two weeks and found David to be very helpful and informative. Hopefully the scheme will have great support in the coming years and will be fair to the everyone involved and it can only benefit the businesses in the long term

December 9, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to share your review Paul. We’re so pleased you found your visit from David to be helpful. Please don’t hesitate to get in touch if you need further assistance.

Rated 5 out of 5 stars

David came to collect some logs for…

David came to collect some logs for moisture testing yesterday, Friendly and reliable. Woodsure is just the ticket in the firewood industry to help all firewood sales companies (big or small) to become compliant with the future laws that will be enforced into the firewood trade.

November 30, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for your review Leanne. The team work hard to continue to support companies through the certification process. If you ever need further assistance, please don’t hesitate to get in touch again.

Rated 5 out of 5 stars

Professional and supportive

We've been working with the Woodsure team for over a year now and we find them really helpful and supportive. The Woodsure accreditation has provided our customers with confidence in our products and has helped us grow our business.

November 29, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you for taking the time to post your review Dave, it is really appreciated. We are so pleased to have helped reputable businesses such as yours to grow. If you ever require further support, the Woodsure team will always be happy to help.

Rated 5 out of 5 stars

David was supportive

David was supportive, informative and polite and the whole initiative can only be of benefit to the industry, and the planet!

November 12, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Chris, thank you so much for sharing your review, it is very much appreciated. We’re so pleased you found our team supportive. If you require any further assistance please don’t hesitate to get back in touch.

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable

David visited our yard to collect a wood sample, whilst he was here he was happy to answer any questions we had regarding the ready to burn scheme. He was friendly and helpful throughout the whole visit. Any reservations we had we quickly allayed, he was here help us to achieve compliance rather than find fault in our systems.

November 1, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for taking the time to post a review. The team are here to help, and we’re so pleased to have reputable businesses such as yours certified.

Rated 5 out of 5 stars

Thanks to Nikki Smith for taking…

Thanks to Nikki Smith for taking through the process from very beginning. Great service.

October 28, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you for taking the time to share your review, we very much appreciate it. The team are happy to be of service. Please get in touch if you need any further support.

Rated 5 out of 5 stars

great service and very helpful getting…

great service and very helpful getting our application sorted out.

October 26, 2021
Woodsure logo

Reply from Woodsure

Thank you for your review Jon, the Woodsure team always work hard to support people through the application process. Please get back in touch if you require any further assistance.

Rated 5 out of 5 stars

Woodsure visit to our shop

Great to meet David and discuss the changes to the market and how it will affect us as a wood supplier. His advice was great and informative.

October 21, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Anthony, thank you so much for your review, it is really appreciated. The Woodsure team are always happy to give you support so if you have any more queries or concerns please get in touch.

Rated 5 out of 5 stars

Lovely people to deal with

Although initially anxious about the registration process we have found everyone at Woodsure from the lady in the office, to Bill and David who have visited us on site, to be very approachable and supportive. They were able to answer all our questions, offer practical advice, and seem keen for us to be successful.

October 16, 2021
Unprompted review
Woodsure logo

Reply from Woodsure

Thank you so much for your review. We’re so pleased that you received great service from our team and they supported you through the registration process. If you have any more questions, or need any more assistance, please don’t hesitate to get in touch again.

Rated 5 out of 5 stars

Professional and helpful

Woodsure have been professional and helpful throughout the application, registration and certification process. The auditor was thorough and fair and the documentation is clear and concise. Office staff friendly, helpful and knowledgeable.

October 1, 2021
Woodsure logo

Reply from Woodsure

Thank you for taking the time to post your review Robert, it is very much appreciated. The Woodsure team always work hard to support people through the process, so we’re pleased to hear you found their assistance helpful. Please don’t hesitate to get in touch if there is anything else we can help with.

Rated 5 out of 5 stars

Excellent service.

September 29, 2021
Woodsure logo

Reply from Woodsure

Thank you for your review Gordon. Please get in touch if we can be of any further assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look