Helpful company to deal with We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guideli... See more
Company replied
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David visited our yard to collect a wood sample, whilst he was here he was happy to answer any questions we had regarding the ready to burn scheme. He was friendly and helpful throughout the whole vis... See more
Company replied
A great organization doing a very important job. We find them firm but easy to deal with and can work with them to provide better greener products for our customers. Everyone out there selling wood... See more
Company replied
We have worked with Woodsure for many years now and can't fault them. The credibility its given our business is amazing and consumers are becoming more and more educated as the years go on. Am... See more
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Company details
Written by the company
Woodsure, the UK's only woodfuel certification scheme, is a not-for-profit organisation, striving to raise the quality of woodfuel in the industry. Woodsure administers the Ready to Burn firewood certification scheme and the Biomass Suppliers List.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278188
- hello@woodsure.co.uk
- woodsure.co.uk
A company rep visited site
A company rep visited site. Tested wood and held application until I was ready. Staff replied and was helpful. I am now recommencing my application.
February 25, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Michelle. It's great to hear that our team have been helpful in assisting you. Please do get in touch again if you need any further support, we'll be happy to help.
Excellent customer service
The customer service we received today was excellent. We had problems with completing the renewal due to our particular circumstances (not the renewal process) and our advisor, new to the team, was fantastic - extremely helpful, friendly and professional. Thank you for sorting our problem so efficiently.
May 2, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure, Ruth. It's really positive to hear that our team were so helpful to you and resolved your problem so efficiently. We've made sure to pass your feedback onto them directly. Please don't hesitate to get in touch again if we can assist you any further.
What great service
What great service, quick response times and very helpful feedback recieved when requested, thank you woodsure team.
April 14, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to share your review for Woodsure, Norman. It's really great to hear that our team provided you with great service and quick responses. Please do get back in touch if you have any further questions, we'll be happy to help.
Extremely helpful
Everyone at Woodsure has been so extremely helpful. I have had a complicated situation which has involved a lot of back and forth - and plenty of questions. All of which have been dealt with in detail, with patience and in a very kindly way.
March 20, 2023
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure. We're please to hear that the Woodsure team were able to assist you and answer all of your questions. Please don't hesitate to get in touch again if you have any further questions.
Communication was great
Communication was great! Always on the end of an email or phone call away. Always keeping me updated whenever I asked and helpful when I needed help with my application. Thank you
February 27, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Edward. We're really pleased to hear that the Woodsure team were helpful to you and provided you with great communication. We've passed your positive feedback onto the team directly. Please don't hesitate to get in touch again if we can assist you any further.
Really Great people to deal with.
Really Great people to deal with.
Special thanks to Nicole. Nothing was too much trouble.
February 16, 2023
Unprompted review
Reply from Woodsure
Thank you for reviewing Woodsure, Graham. We're so pleased to hear that Nicole was able to help you out, we've passed your positive feedback onto her directly. Please do get back in touch if we can assist you any further, we'll be happy to help.
Nikki was so helpful!
After spending many weeks fretting over the application with not much luck getting a response to my queries, I was overjoyed to encounter Nikki! Without a doubt this has been a stressful time for all involved but Nikki managed to talk me through the application and guide me in the right direction to ensure I managed to get the application in. I will inevitably have more work to do on it but I'm not as horrified as I would have been at the prospect of attempting it alone!
May 5, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to share your lovely review Emma. We're so pleased Nikki's assistance was so helpful to you and we have passed on your positive feedback onto her directly. Please don't hesitate to get back in touch if you need any further help.
Woodsure visit
David came out to collect a sample of our logs for testing. He was friendly and explained the process in detail and was able to answer some questions we had.
May 3, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure Georgia. We are so pleased that you were happy with the service provided by David and we will pass your positive feedback onto him. Please don't hesitate to get back in touch if you require any further assistance.
So grateful to Nikki...
So grateful to Nikki and her lovely, helpful and calming ways on the phone. She aided a rather confused and anxious fellow human, tick the boxes, fill the forms, part with his funds and hopefully continue to win the prize (RHI payments) once it's all sorted and I'm adept at posting wood to folks! Ha ha!! Posting wood! Thanks so much Nikki!!
April 6, 2022
Unprompted review
Reply from Woodsure
Thank you so much for such positive feedback Adam. We're so pleased you found Nikki's assistance to be so helpful, we'll be sure to pass on your feedback to her. Please don't hesitate to get in touch again if you require any further assistance, we'll be happy to help.
Very quick and easy application process…
Very quick and easy application process thanks to the helpful information and advise given by Nikki. A pleasure to deal with.
April 6, 2022
Unprompted review
Reply from Woodsure
Thank you so much for your review Andrew, it's very much appreciated, and we'll make sure to pass your positive feedback onto Nikki. If you ever need further advice or support please don't hesitate to get back in touch, our team will be happy to help.
Woodsure
Nikki is very helpful and her customer service is great, she is very pleasant to work with. She has given me really good guidance during the initial process of the Woodsure Fuel Certification, which has been a great help. Thank you!
April 1, 2022
Unprompted review
Reply from Woodsure
Thank you so much for your review. We're really pleased you found Nikki's customer service to be so helpful, we'll make sure to pass on your lovely feedback to her. Please don't hesitate to get in touch again if you ever need further support.
Woodsure review
David was very pleasant and friendly, easy review process and very quick response back.
April 1, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to share your review, Martin. We're so glad you found David's assistance to be helpful. Please don't hesitate to get in touch with the Woodsure team if you have any other queries.
Useless
Useless if you are applying for Woodsure Registration. Don't seem to have any idea that payment has been made or that the manual has been completed. They never get back to you if you call or email.
March 29, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to review Woodsure Philippa. We are really sorry that we did not meet your expectations in your recent dealings with us. With a legislative deadline fast approaching for one of our administered schemes we became very busy and demand put additional pressure on our team. We hope that we have now resolved your application, but if we can be of any immediate assistance, please do contact us directly on hello@woodsure.co.uk and we will be happy to assist. Again, apologies for your recent experience with Woodsure.
Easy review process
Quick and simple process, David was a friendly nice guy when doing our annual review.
March 29, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to share your review Bruce, it's very much appreciated. We'll make sure to share your positive feedback with David. Please don't hesitate to get back in touch if you require any further assistance.
I am here in desperation
I am here in desperation, as Woodsure seem to reply to their reviews, which is more than they do to their emails. They did also ask me to leave them a review (!?)
Have been trying to register for the new self supplier scheme for two months now. Not a single reply to any of my emails and the phone just times out and asks you to leave a message for them to call back (which they don't)
The deadline for the scheme registration is the end of this month and they are now clearly completely over-run (predictable and could have been planned for). Given what I'm paying to be part of this scheme, and how long ago I started my application, this is abysmal.
As you don't reply to your emails and you're now telling people not to call you on your recorded message, maybe you can get back to me here and do some damage limitation? I think you'll have a few more of this type of review coming your way in the next few days unless you get your act together.
March 22, 2022
Unprompted review
Reply from Woodsure
Hi there, thank you for taking the time to review Woodsure and sorry to hear you have had problems contacting us directly. Please could you send your contact details to hello@woodsure.co.uk along with your details and our comms team can pick this up and arrange for a call back as a matter of urgency.
Nikki is Helpful & Knowledgeable
Nikki was excellent in helping me understand what I needed to do to to complete the Woodsure Applications for both Ready to Burn and Woodsure Application
Thank you :-)
March 21, 2022
Unprompted review
Reply from Woodsure
Thank you for sharing your review, Simon. We'll make sure to pass on the lovely feedback to Nikki. If you have any further questions, please don't hesitate to get back in touch with us.
Nikki was exceptionally helpful, knowledgeable and a pleasure to work with
Nikki was exceptionally help fun and knowledgeable, and with he assistance i managed to complete all the forms for the 3 companies that i represent.
she is a great asset to your organisation
Paul Gibbon
March 17, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to share your review, we're so pleased you found Nikki's assistance so helpful. If you require any further assistance, please don't hesitate to get back in touch with us, we'll be happy to help.
David was very professional and…
David was very professional and explained the process in great detail. He was efficient very friendly. Very easy to deal with.
March 8, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to share your review, we very much appreciate it. We'll make sure to pass the lovely feedback onto David. Please don't hesitate to get in touch if you have any other queries.
Nikki simply delightful
Nikki has been exceptionally helpful and a delight to deal with
February 24, 2022
Unprompted review
Reply from Woodsure
Thank you for taking the time to post your review Keith, we really appreciate it. We're so pleased you found Nikki's service so helpful, we'll make sure to pass the feedback onto her. If you need any further assistance, don't hesitate to get in touch again.
David Hamilton visited to gather a…
David Hamilton visited to gather a sample of our logs for testing. I had a few questions and queries, regarding Woodsure, which David helped me with. It was great to meet someone in person who I could chat with regarding our Woodsure accreditation.
February 21, 2022
Unprompted review
Reply from Woodsure
Thank you so much for your review Helen. We're really pleased David has provided you with the support you need. Please don't hesitate to get in touch with the Woodsure team if you have any other queries.
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