Helpful company to deal with We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guideli... See more
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David visited our yard to collect a wood sample, whilst he was here he was happy to answer any questions we had regarding the ready to burn scheme. He was friendly and helpful throughout the whole vis... See more
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A great organization doing a very important job. We find them firm but easy to deal with and can work with them to provide better greener products for our customers. Everyone out there selling wood... See more
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We have worked with Woodsure for many years now and can't fault them. The credibility its given our business is amazing and consumers are becoming more and more educated as the years go on. Am... See more
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Company details
Written by the company
Woodsure, the UK's only woodfuel certification scheme, is a not-for-profit organisation, striving to raise the quality of woodfuel in the industry. Woodsure administers the Ready to Burn firewood certification scheme and the Biomass Suppliers List.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278188
- hello@woodsure.co.uk
- woodsure.co.uk
Excellent Service From beginning to end
Excellent service From beginning to end if I could give it 6 stars I would- professional, helpful and informative. I would particularly mention our contact Nikki Smith. She has gone the extra mile and we trust she is valued as much as she deserves
September 23, 2021
Unprompted review
Reply from Woodsure
Thank you so much for taking the time to share your review Jacqueline, we’re so pleased you found our team informative. If you ever need further assistance please don’t hesitant to get in touch again, the team will be happy to help.
Registration and auditing by Woodsure…was quick and efficient.
Registration and auditing by Woodsure was efficient.
Guidance and advice from the staff was excellent.
Communication and response to our questions was handled quickly and efficiently.
September 22, 2021
Reply from Woodsure
Thank you for taking the time to share your review with us. We are really pleased you found the registration process efficient and our team always work hard to support people throughout the process. Please do get in touch if we can be of any further assistance.
Helpful and approachable
Nikki was extremely helpful and approachable. Definitely a 5 * review.
September 20, 2021
Unprompted review
Reply from Woodsure
Thank you so much for taking the time to review Woodsure, it is very much appreciated. Your comments have been passed on to Nikki. If there is anything else we can help out with please do not hesitate to get in touch, we will be happy to help.
Very helpful and competent
I have found Woodsure to be very professional and helpful.
Cannot fault them. Nikki has been very helpful with the application process and hope our registration goes through with no hiccups.
September 3, 2021
Unprompted review
Reply from Woodsure
Thank you for taking the time to post your review Sarah. We have passed your comments on the Nikki and she is delighted to hear this feedback and that she could help you out. Get in touch if we can be of any further support, we are here to help. Thanks again.
Logs logs logs
All log samples taken to be analysed and a good result ambling us to produce and resell quality logs to our customers.
August 27, 2021
Reply from Woodsure
Thank you so much for taking the time to post your review David, it is very much appreciated. We are pleased to have reputable businesses such as yours certified and producing a quality product.
Professional and very helpful
August 26, 2021
Reply from Woodsure
Thank you your review Lyn, the team work hard to provide a good service. We have shared your kind words with the team too. Thanks so much.
Great people to work with!
August 20, 2021
Reply from Woodsure
Andy, thank you so much for your kind review, it is very much appreciated and the team are pleased we could be of service to you.
understanding business
A very understanding business with very helpful staff always on the end of the phone .
August 19, 2021
Reply from Woodsure
Thank you for your reivew Colin, it's lovely to hear that you found the Woodsure team helpful, we certainly work hard to provide good customer service. Thanks again and get in touch if we can be of any further support.
Great service and helpful staff
Great service and helpful staff, answers all of our questions and concerns promptly Md made the registration process so easy. Would recommend this service 100% to all of our customers for all of there concerns
August 19, 2021
Reply from Woodsure
Thank you for taking the time to post this review Wendy, and for your recommendation. We are really pleased you received a great service from our team. Please do get in touch if we can be of any further assistance, we will be happy to help.
Very helpful staff....flawed scheme
The staff at Woodsure were so helpful and made the process very painless. The scheme however is somewhat flawed as it doesn’t apply to all sellers of firewood and only to bigger businesses who have to comply which will not eliminate traders selling wet firewood at cheaper prices. It relies on the consumer making responsible decisions which unfortunately does not work.
June 18, 2021
Unprompted review
Reply from Woodsure
Thank you so much for taking the time to review Woodsure, it is very much appreciated. We are please your found the team helpful and the process painless. When it comes to the scheme, the Ready to Burn scheme is legislated in two parts, with smaller suppliers required by law to join the scheme by 2022, for sellers of wood sold in quantities under 2 cubic metres. We do understand your concerns and we look forward to welcoming smaller suppliers by April next year.
Great scheme
Great scheme. Thorough but straightforward process, helpful and knowledgeable staff. Providing an industry standard stamp for UK wood fuel.
January 26, 2021
Unprompted review
Reply from Woodsure
Thank you so much for taking the time to post this kind review Nick, it is very much appreiciated.
Excellent Scheme
Excellent scheme to provide a standard for firewood, in order that people know what they are buying.
November 11, 2020
Reply from Woodsure
Thank you for taking the time to share this review with us, your kind words are very much appreciated. I have shared your review with the team and we are here any time you need us. Thanks again.
Very helpful and informative
Very helpful and informative, supported and advised along the way.
November 9, 2020
Reply from Woodsure
Thank you for taking the time to review Woodsure. We are really pleased to have given you the support you need and are her for you any time you need us. I have passed your review on to the team, it's always lovely to hears such nice comments. Thanks.
Reply from Woodsure
Thank you so much for taking the time to post this review and for your kind words . I have shared this with the team, it's always nice to hear such positive feedback. Thanks again.
Woodsure gets 5 stars from us!
We have worked with Woodsure for many years now and can't fault them. The credibility its given our business is amazing and consumers are becoming more and more educated as the years go on.
Amanda and her team are great, so professional, helpful and nothing is to much trouble. Its great that we are so close to them in terms of location, regular updates are invaluable and the seminars they have run over the years really brings the industry together.
Chris and Rebecca
All Seasons GM Ltd, Gloucestershire
October 15, 2020
Reply from Woodsure
Wow, thank you so much for this lovely review. We are really pleased to have supported you over the years and seeing your business grow. I have passed your review on to the team here and they are so happy. Thank you once again, get in touch any time you need us.
Reply from Woodsure
We are so pleased you took the time to post this kind review, thank you. We are here any time you need us, the team will be happy to help.
Staff were Very friendly and helpful…
Staff were Very friendly and helpful in helping us get our accreditation.
October 3, 2020
Unprompted review
Reply from Woodsure
Thank you for taking the time to post this review. I have shared your comments with the team. We are pleased you found the team helpful and we are here to support you any time you need us, please do get in touch, we will be happy to help. Thanks again for the review.
We have worked with Woodsure for a few…
We have worked with Woodsure for a few years now. The level of service and understanding of the heating industry is superb. The whole team are professional and also very thorough, as the accreditation that they offer is paramount to the survival of the environment and to the supply of fuel to homes and businesses. Dalby Firewood (Director)
October 1, 2020
Unprompted review
Reply from Woodsure
Thank you so much for taking the time to review Woodsure and for such a kind review. I have passed your comments on the the team and we really appreciate your ongoing support. Any time you need us, just get in touch, we will be happy to help. Thanks again.
Always a pleasure to deal with and give…
Always a pleasure to deal with and give advice when needed
September 29, 2020
Unprompted review
Reply from Woodsure
Thank you for taking the time to post this kind review. We are here any time you need us.
Well worth it!
We are in our second year of Woodsure accreditation, and it's been well worth it to our business, we believe it gives credibility to the business and re-assures our customers that we care about what we sell.
The joining process is easy, it doesn't cost a great deal, Amanda and her team are great, always there if we need them, we get regular updates and information through from them.
When legislation does come in, we will be well placed to move forwards with no disruption to our business.
Gary
Warrington Logs
September 29, 2020
Unprompted review
Reply from Woodsure
Thank you so much for taking the time to post this lovely review. We are so pleased that joining Woodsure has been of benefit to your business. I've shared your kind words with the team and we are happy to offer our ongoing support to you, you know where we are any time you need us.
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