WoodUpp - United Kingdom Reviews 

197
TrustScore 4.5 out of 5

4.6

Oakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB


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Rated 5 out of 5 stars

Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Th... See more

Company replied

Rated 5 out of 5 stars

WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the... See more

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Rated 1 out of 5 stars

Arrived damaged still no replacement been sent avoid. Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg

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Rated 5 out of 5 stars

Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp - United Kingdom

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, United Kingdom

  • +44 208 089 9996

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 95% of negative reviews

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4.6

All reviews

(197)

1,645 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service. You get what you pay for.

Had some initial issues with emails not being received, but once I phoned them, the service has been excellent. They really went the extra mile to get my order dispatched the same day, and it turned up at lunchtime the following day. They are not the cheapest boards out there, but having spent a week comparing samples from various manufacturers and wholesalers, I'm convinced you get what you pay for. I'd certainly use WoodUpp again.

March 11, 2026
Unprompted review
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Reply from WoodUpp - United Kingdom

Thank you for your review and for your patience while we resolved the initial email issue.
I’m really glad to hear that once we connected by phone, the team was able to get everything sorted quickly and arrange same-day dispatch for you. It’s great to know the panels arrived the following day and that you were happy with the quality after comparing samples.
We really appreciate you taking the time to share your experience, and we’re pleased to hear you’d choose WoodUpp again.

Rated 5 out of 5 stars

Post purchase communication was a bit…

Post purchase communication was a bit chaotic, probably due to the launch of the new products, but it was all sorted in the end. The embrace room dividers are great. I would definitely recommend the company.

February 9, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your review and for your patience during the launch. We really appreciate your understanding — you’re right that the launch of our new products created a particularly busy period for the team, but we’re glad everything was resolved in the end.
It’s great to hear that you’re happy with your Embrace room dividers, and we’re very grateful for your recommendation. If you ever need any help with your system or have questions in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Quality product

Really great quality. So good that it was very heavy for me to install by myself but two tradespeople did in a few hours. I love the colour of the wood and the felt, it made my living room looks cozy and stylish.

February 10, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your wonderful review! 😊

We’re pleased to hear that you’re happy with the quality of the panels and that you love the colour of the wood and felt. It’s also great to know they’ve helped make your living room feel cosy and stylish.

Our panels can be a little heavy, so having an extra pair of hands definitely helps with installation. We’re glad to hear it all came together in just a few hours and that you’re enjoying the finished result!

Rated 5 out of 5 stars

Great product

Easy to order. When I telephoned they were helpful. Came quickly. Great product

February 9, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your kind review! 😊

We’re really pleased to hear that you found the ordering process easy and that our team was helpful when you called. It’s also great to know your order arrived quickly and that you’re happy with the product.

We really appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Great experience with WoodUpp

Great experience with WoodUpp. The panels are high quality and look fantastic once installed. I added LED backlighting to the slats and the final result looks amazing — it really transformed the whole space and gives a very modern, warm atmosphere in the room.

Everything arrived well packaged and exactly as described. Installation was straightforward and the panels feel very solid and well made. Definitely recommend WoodUpp if you're looking to create a stylish feature wall.

February 6, 2026
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Reply from WoodUpp - United Kingdom

Thank you for the fantastic review!
We're delighted to hear you had a great experience and that you're happy with the quality of the panels. Adding LED backlighting behind the slats sounds like a brilliant touch — it’s great to hear the finished result has created such a modern and warm atmosphere in your space.
Your recommendation really means a lot to us.
Thanks again for choosing WoodUpp and for sharing your experience!

Rated 5 out of 5 stars

Great product

Ordering was easy and the delivery came quicker than expected.
Fitting the panels took a bit of time, mostly due to the amount of cuts we had to make and the walls being out of plumb.
However we are really pleased with the finished wall and the accessories were very easy to fit, the room feels transformed, visually and acoustically.

February 5, 2026
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Reply from WoodUpp - United Kingdom

Thank you for taking the time to leave such a great review!
We're really pleased to hear that ordering was straightforward and that your delivery arrived quicker than expected. It’s also great to know that despite the extra time needed for cutting and working with walls that were out of plumb, you’re happy with the final result.
We’re especially glad the accessories were easy to install and that the panels have transformed the room both visually and acoustically — that’s exactly what we love to hear.
Thank you again for your feedback and for choosing us for your project!

Rated 4 out of 5 stars

Good concept

Bought the WoodUp tv and long shelf systems for our acoustic panels. The shelf fixings couldn't be simpler. But the TV setup template showed a layout for the fixings for our vesa (200×200) that was incorrect. So we had to adapt making sure we spread the weight of the TV evenly. Once that was sorted, the TV sat neatly on the panels. Would recommend the system.

February 2, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your detailed review — we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you found the shelf fixings simple to install and that the TV now sits neatly on the panels. That’s great to hear!
We’re sorry to learn that the VESA (200×200) template wasn’t quite right for your setup. Your feedback is incredibly helpful, and we’ll be sure to pass this on to our product team so we can review the guidance and make improvements where needed.
It’s great to know you’d still recommend the system, and we truly appreciate your support. If you ever need anything in the future, we’re here to help.

Rated 5 out of 5 stars

Great product and great price

Great product and great price

February 2, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your review.
We’re delighted to hear that you’re happy with both the product and the price. Providing great quality at great value is exactly what we strive for.
We really appreciate your support and your feedback — thank you for choosing us!

Rated 5 out of 5 stars

Sample

Great sample

January 7, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your review!
We’re so pleased to hear you were happy with your sample. If you have any questions or need any further information, we’re always here to help.
Thanks again for taking the time to share your feedback!

Rated 5 out of 5 stars

Looks fab!

Lovely product, easy to put up and great communication.

February 2, 2026
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Reply from WoodUpp - United Kingdom

Thank you so much for your lovely review!
We’re delighted to hear that you found the product easy to put up and that our communication met your expectations. Providing a smooth experience from start to finish is really important to us.
We truly appreciate your feedback and your support — it means a lot! 😊

Rated 4 out of 5 stars

We only requsted a couple of samples …

We only requsted a couple of samples and decided not to go with the product.

Site was easy to use and delivery was spot on

February 2, 2026
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Reply from WoodUpp - United Kingdom

Thank you so much for taking the time to leave a review.
We’re really pleased to hear that you found the site easy to use and that delivery was spot on — that’s exactly the experience we aim to provide.
We completely understand that sometimes a product isn’t the right fit, but we truly appreciate you giving our samples a try. If you ever need anything in the future, we’d be more than happy to help.

Rated 3 out of 5 stars

Good but not great

Some wood strips are a bit loose which is making the strip lights loose and unable to stay in place so not thrilled with them to be honest. They look excellent though just more of a faff than expected for the price to sort the little problems out

January 19, 2026
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Reply from WoodUpp - United Kingdom

We’re really sorry to hear you’ve had some concerns with the panels you purchased from us. That certainly isn’t the experience we want our customers to have.

We’ve sent you an email so we can learn a bit more about what’s happened and see how we can best support you.

We’re very pleased to hear you like how they look, and we’ll do our best to help with the issues you’ve mentioned.

Rated 5 out of 5 stars

Quick delivery great quality

Quick delivery great quality. Ordered wood panelling from Woodup because of the shelving and mirror, and other products that go with the panels. So glad I did, it's a brilliant system.

January 29, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your great review.
We’re really pleased to hear you’re happy with the quality of the panels and the quick delivery. It’s lovely to know the full system — including the shelving and mirror — worked well for you and that you’re enjoying how everything fits together.
If you ever need any help or advice with additional accessories or future projects, please feel free to get in touch.

Rated 5 out of 5 stars

Great product from Wood Upp

Great product and excellent customer service. Always replied quickly with any questions asked. Delivery good. Would recommend this company and will use them again in the future

January 26, 2026
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Reply from WoodUpp - United Kingdom

Thank you very much for your kind review.
We’re delighted to hear you’re happy with the product and that our team was able to respond quickly to your questions. It’s also great to know the delivery went smoothly.
We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

A well made product

A well made product. They are more expensive than other brands but I feel of a better quality. The items were packaged well and good delivery service. I’m looking forward to adding some of the accessories to the wall too.

February 26, 2026
Unprompted review
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Reply from WoodUpp - United Kingdom

Thank you for your review.
We’re really pleased to hear you’re happy with the quality of the panels and that everything arrived well packaged and delivered smoothly. We aim to ensure the product and overall experience justify the investment, so it’s great to know that came across.
We hope you enjoy adding the accessories to your wall as well, and if you need any advice when you come to install them, please feel free to get in touch — we’ll be happy to help.

Rated 5 out of 5 stars

They are such good quality panels…

They are such good quality panels compared to most

January 28, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your review.
We’re really glad to hear you’re pleased with the quality of the panels — we put a lot of care into the materials and finish, so it’s great to know it stands out.
If you ever need any help or advice, we’re always here to help.

Rated 5 out of 5 stars

Great product

Great product. Easy company to deal with

January 28, 2026
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Reply from WoodUpp - United Kingdom

Thank you for your review.
We’re really pleased to hear you’re happy with the product and that you found us easy to deal with — that’s exactly the experience we aim to provide.
If you ever need any help or advice, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

I got the most amazing g panels and…

I got the most amazing g panels and loved the colour the quality and also the timing g of my order was perfect. I would highly recommend anyone wanting to upgrade ther living space to order from you.

January 27, 2026
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Reply from WoodUpp - United Kingdom

Thank you so much for your kind review.
We’re delighted to hear you love the colour and quality of the panels, and that your order arrived right on time. It’s always wonderful to know our products have helped enhance your living space.
We really appreciate your recommendation, and if you ever need any help or advice in the future, please feel free to get in touch.

Rated 5 out of 5 stars

Great product easy to install

Great product easy to install, we mounted a tv cutting a channel in the felt to hide horizontal cables and ordered the cable tidy for vertical ones, used a mounting clip from Amazon to position a virgin media tv box above the tv, very pleased with end result! Arrived very quickly.

February 24, 2026
Unprompted review
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Reply from WoodUpp - United Kingdom

Thank you for your lovely review.
We’re really pleased to hear you found the panels easy to install and that you’re happy with the finished result. It’s also great to know your order arrived quickly.
If you ever need any help or advice in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Had some trouble with the post but…

Had some trouble with the post but Gregg was brilliant and sent the order again through a different courier.

February 12, 2026
Unprompted review
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Reply from WoodUpp - United Kingdom

We’re sorry to hear there were issues with the original delivery, but I’m really pleased Gregg was able to step in and get a replacement sent out quickly.
If there’s anything else we can help with, please don’t hesitate to get in touch — we’re always happy to assist.

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