Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Th... See more
Company replied
Location
Switch locationOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the... See more
Company replied
Arrived damaged still no replacement been sent avoid. Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg
Company replied
Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.
Company replied
Company details
About WoodUpp - United Kingdom
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, United Kingdom
- +44 208 089 9996
4.6
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the panels is fantastic
The quality of the panels is fantastic. Thick backing to dampen sound - big thumbs up. The only reason I'm hesitating giving the full 5-stars is the light strips. I've got a whole bunch of the light strips and although they're really easy to install and get up and running, they've got a habit of 'peeling' out of the panel at the top.
January 19, 2026
Reply from WoodUpp - United Kingdom
Thank you very much for your review — we’re really pleased to hear you’re happy with the panel quality and the acoustic backing.
Regarding the LED strips. Inside the LED packaging you should find small plastic clips, which are designed to secure the LED strips into the grooves. Fitting these clips along the channel will hold the strip tightly in place and prevent it from peeling out at the top.
First class supplier of wood panelling
First class supplier. From ease of ordering to correspondence processing my order and checking in via email to offer support during installation was very reassuring
January 6, 2026
Reply from WoodUpp - United Kingdom
Thank you for your kind feedback — it really means a lot to us.
We’re pleased to hear that the ordering process felt easy and that our emails and installation support were helpful and reassuring while you were fitting the panels. We try to stay in touch at the right moments so customers feel supported, so it’s great to know that came across.
If you ever have any questions or need a hand with another project, just let us know — we’re always happy to help.
The panels are amazing & customer service is 10/10
The products are amazing and have transformed my space. However, the customer service is incredible.
There was an issue with the delivery driver. He let the panels get wet in his van.
I called Woodupp and they arranged a collection and replacement delivery with a new driver straight away.
Best experience I’ve ever had.
February 5, 2026
Unprompted review
Reply from WoodUpp - United Kingdom
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
I’m sorry again about the issue with the delivery, but I’m very pleased we were able to resolve it quickly and get replacement panels to you without delay. It’s great to hear the products have transformed your space as well — that’s exactly what we hope for!
If you ever need any advice, additional panels, or help with future projects, please don’t hesitate to get in touch. We’ll always be happy to help.
Awful return policy with no…
Awful return policy with no flexibility, if some of the parts you order can’t be fitted by the time you finish the project the company won’t accept them back, even if they are unused and unopened
I ordered something over the holiday season around November for personal reasons we started the project only after the Christmas break , we had unopened goods which are still being sold on the website and we requested the company consideration given its still sold on their website and the timeline circumstances. All we got is “computer says no” you are out of your return window, although we tried a couple of times to explain.
Really bad customer serviced
January 19, 2026
Reply from WoodUpp - United Kingdom
Thank you for your feedback. I’m sorry to hear you’re disappointed with our returns decision.
Our terms and conditions are clearly shown on our website and during the checkout process, where customers are asked to confirm they have read and agreed to them before placing the order. While we always try to be as accommodating as possible, we do have a defined returns window rather than an open-ended policy, as this is necessary for us to manage stock levels and stock availability fairly for all customers.
In this case, the return was requested almost three months after the original purchase, which falls well outside of the stated returns period. Unfortunately, we’re therefore unable to accept the items back.
We do genuinely try to help wherever we reasonably can.
Didn’t receive my order
I didn’t get my samples that I ordered so I won’t recommend ordering from here
January 20, 2026
Reply from WoodUpp - United Kingdom
Hi Claire,
We’re very sorry to hear that your samples didn’t arrive.
As soon as we became aware of the issue, we arranged for a replacement set of samples to be dispatched to you today. We have also reviewed the shipment with our courier partner and taken steps to help ensure the replacement reaches you successfully.
If the new samples do not arrive within the next couple of days, please contact us and we will organise delivery using an alternative courier.
Product is a good quality and looks…
Product is a good quality and looks great on the wall. TV mount is brilliant as it doesn’t stick out like others would. Delivery was quick. So very happy with the purchase.
January 19, 2026
Reply from WoodUpp - United Kingdom
Thank you for your lovely feedback.
We’re really pleased to hear you’re happy with the quality of the product and how it looks on your wall. It’s also great to know the TV mount worked well for you — we designed it to sit as flush as possible, so it’s wonderful to hear it met your expectations.
We’re glad the delivery was quick and that you’re very happy with your purchase. Thank you again for taking the time to share your experience.
Great customer service and fast…
Great customer service and fast delivery. The panels were easy to install and look great!
January 14, 2026
Reply from WoodUpp - United Kingdom
Thank you very much for your kind review.
We’re delighted to hear you were happy with both our customer service and the delivery speed, and it’s great to know you found the panels easy to install and that you’re pleased with the finished look.
We really appreciate you taking the time to share your experience and hope you enjoy your panels for many years to come.
Responsive and reliable
I found Woodupp to be professional and responsive. Delivery was very quick so don’t order until you need it! There was one item that was wrong and it was rectified immediately. We did use a carpenter to fit it as cutting it neatly would have been tricky for the layman especially the plug sockets holes!
We love the product too it looks fabulous. We were worried how the TV bracket would work but it’s fantastic and looks amazing.
October 20, 2025
Reply from WoodUpp - United Kingdom
Thank you very much for taking the time to leave such a lovely review.
We’re really pleased to hear you found our team professional and responsive, and that the delivery reached you so quickly. I’m also glad we were able to resolve the incorrect item straight away — it’s important to us that any issues are put right as quickly as possible.
You make a very helpful point about installation as well. While many customers do install the panels themselves, features such as plug sockets and detailed cuts can certainly be a bit more challenging, so using a carpenter is often a great option for achieving a neat finish.
It’s wonderful to hear you love how it looks and that the TV bracket worked out well — that’s a common concern, so we’re delighted it exceeded your expectations.
Thank you again for your feedback and for choosing us.
Quality. Creativity released.
As I type this, I'm looking at my wall using WoodUpp panels, shelves, hooks and light strip. From the packaging to the ease of installation to the ability to configure and reconfigure -- makes WoodUpp a joy with which to work.
My only complaint is sometimes the things that I want are out-of-stock so patience pays.
December 12, 2025
Reply from WoodUpp - United Kingdom
Thank you so much for taking the time to leave a review — we’re really glad to hear you’re enjoying your WoodUpp setup! It’s great to know the packaging, installation, and flexibility all lived up to expectations, and we love the image of you sitting there surrounded by panels, shelves, hooks and lighting you’ve configured yourself.
We also appreciate you mentioning stock availability. Because many of our products are produced in batches and are in high demand, certain items can occasionally sell out, but we’re continually working to improve availability and shorten restock times.
Thanks again for your support and for choosing WoodUpp for your space.
Great products
Great products. The best quality, look and feel that we have found. We have been delighted with everything we have ordered from WoodUpp over the years, hence why we have kept going back. It all looks great, now we have everything up and in place.
January 12, 2026
Reply from WoodUpp - United Kingdom
Thank you so much for your wonderful review!
We’re really pleased to hear how happy you are with the quality, look and feel of the products, and it means a lot to us that you’ve chosen to come back to WoodUpp over the years. Knowing everything is now installed and looking great is exactly what we hope for every customer.
We truly appreciate your continued support and hope you enjoy the finished space for many years to come!
Reply from WoodUpp - United Kingdom
I’m really sorry your original samples still haven’t arrived — We understand how frustrating that must be when you’re waiting to make a decision.
As discussed, we’ve arranged for a replacement set to be dispatched today so you’re not left waiting any longer.
We do hope the samples meet your expectations and that this puts things right for you.
I have bought of these guys a few times…
I have bought of these guys a few times now and have consistently had a great experience. Massive mistake recently bought off a competitor and massively regretted it. It was all down to adds and convenience. But still waiting for the product to turn up off the other company and just made me think of woodupp and why the hell I didn’t buy off these when the first few times was flawless! Next time I’ll be back to you without a doubt!
January 7, 2026
Unprompted review
Reply from WoodUpp - United Kingdom
Thank you for taking the time to leave this — we really appreciate it.
I’m sorry to hear you’ve had a frustrating experience elsewhere, but it means a lot that you thought of WoodUpp again. We always aim to keep things simple and reliable, so it’s great to hear your previous orders went so smoothly.
Whenever you’re ready for your next project, we’ll be here and happy to help. If you need anything at all before ordering, just let us know.
I like the products that are on the…
I like the products that are on the website and the samples that I received lots of information from them but the price is not that competitive with other brands within our retail stores so we may shop around for the best prices as looking to do a 6 meter run i’ve two walls in one room
January 12, 2026
Reply from WoodUpp - United Kingdom
Thank you for your review, and we’re really pleased to hear you liked the products on our website and found the samples and information helpful.
We do appreciate your comments regarding price. Our products are often more expensive than some competitors, and this is because we place a strong focus on the quality and longevity of both our panels and our designs. We are the market leader in this style of panel product, and our systems and accessories are unique to us, allowing for a more complete and durable installation.
To ensure we can offer the highest standard of materials and finishes, there is an associated cost. As you’ve hopefully seen when comparing samples from other suppliers, there is a clear difference in the quality of our products, and this is why we are unable to match lower price points.
That said, we also have a number of panels that are priced similarly to many other brands, and we would be very happy to help guide you towards these options if helpful for your project.
We really appreciate you considering us for your 6-metre run and hope we can still be part of your plans.
Amazing
From the point I placed my order, every detail was excellent.
I was kept up to date on my order, I even called a couple of times with various requests and the customer service was brilliant.
to finish it all off, the quality of the product is ten out of ten.
I would highly recommend this company and I will be back to purchase more panels and accessories from them.
Charlie Sharpe
February 9, 2026
Unprompted review
Reply from WoodUpp - United Kingdom
Hi Charlie,
Thank you so much for taking the time to leave such a lovely review — it genuinely means a lot to us.
I’m especially pleased to hear the communication stood out and that the team were able to help when you called in with your requests. We know there are often lots of small decisions to make when planning a project, so we always try to make ourselves as available and helpful as possible.
It’s great to hear the panels lived up to expectations once they arrived too — a “ten out of ten” on quality is exactly what we hope for. We put a lot of care into the product, so hearing that feedback from someone who’s installed them is really rewarding.
When you get around to your next space, we’ll be very happy to help again.
Thanks again for your support and recommendation ☺️
I recently purchased these lovely room…
I recently purchased these lovely room transforming English Oak panels for my Boot Room. When I telephoned for help checking the number of panels I would need the team were super helpful. I ordered on the Weds and they were delivered on the Friday. The instructions to help install these were very helpful whether you're going to use glue or nails. I had a query after my installation and once again the service was superb. I wouldn't hesitate recommending this company or their products. Thank you.
January 21, 2026
Unprompted review
Reply from WoodUpp - United Kingdom
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear how well the English Oak panels worked in your boot room and that the delivery and installation guidance made the process smooth. It’s especially great to know the team could help both before and after installation. Thank you again for the recommendation, it truly means a lot to the whole team.
Fast delivery and all round positive DIY experience
Fast delivery, excellent customer service response, and the panels we purchased are lovely. They are easy to install and work with, and well made with good quality materials.
January 7, 2026
Reply from WoodUpp - United Kingdom
Thank you so much for such a thoughtful review — it’s great to hear that everything from delivery through to installation went smoothly for you. We’re especially pleased you found the panels easy to work with and that the quality stood out. Enjoy your finished space, and thanks again for choosing us!
I have only orded two free samples but…
I have only orded two free samples for now but the service has been quick, great communication and totally free of charge. Will definitely be ordering a whole wall full and some of the LED lights too.
Nice little touch with 10% off first order, sadly only for 14 days and not sure I will be ordering by then, but will be definitely be ordering!
January 22, 2026
Unprompted review
Reply from WoodUpp - United Kingdom
Thank you so much for your lovely review! We’re really pleased to hear that the samples arrived quickly and that you found the communication helpful. It’s great to know you’re already planning a full wall and some LED lighting — we can’t wait to help bring that project to life! 😊
Top company, quality workmanship
Easy ordering, very easy to put up the shelves with good instructions.
Delivery was quick too. I’ve already recommended and will absolutely use again.
December 22, 2025
Reply from WoodUpp - United Kingdom
Thank you so much for your kind review! We’re really pleased to hear that ordering was straightforward, the instructions were clear, and delivery was quick. It means a lot to know you’ve already recommended us, and we truly appreciate your support. We look forward to helping you again in the future 😊
Reply from WoodUpp - United Kingdom
Thank you for the great review! We’re really pleased to hear you’re happy with the quality of the product. Your recommendation means a lot to us 😊
Excellent quality!
We bought these on the Black Friday sale. Our panels arrived on time and were fitted with ease. We used them in our living room and has given the room a warm accent.
The person that glued the panels to walls said they were the best ones he had worked and would definitely recommend!
December 16, 2025
Reply from WoodUpp - United Kingdom
Thank you so much for taking the time to share your experience! We’re delighted to hear that your panels arrived on time, were easy to fit, and added a warm accent to your living room. It’s especially great to know that your installer rated them so highly and would recommend them. Thanks again for choosing us—and for shopping our Black Friday sale!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.