Woxparts Reviews 197

Fraudster alert! I made a purchase in October 2023, but the item never arrived. They deceived me by claiming the shipping company attempted delivery, which turned out to be false.
Despite requesting a refund, they ignored me and failed to respond to multiple follow-up attempts to contact them. This blatant scam has led me to take action—I'm initiating a chargeback with my bank and filing a formal complaint with the Office of Fair Trading.

I order a part from Panama, after couple of emails as they don't communicate super well, i understood the part needed to be produced. The a couple of weeks after, i received the piece. Thanks

couldn't pay with a card when placing an order. made a bank transfer. one week later emailed to ask them for a tracking number as it was said that the bank transfer just came in (usually takes up to 3 working days max). 16 days later reached out to them again and apparently the part is not available. i don't know when i would get this info if I wouldn't call them myself. was offered to wait as the new part which would fit was in the production. month later was offered to pay 350eur on the top of the price I already paid as it is more expensive. I declined and asked for the refund. It has been one and a half weeks and there is no refund. can not reach anyone in the office.
absolute garbage customer service

Easy to use website. Delivery within the time given at ordering.

You lost two (2) stars because of the long time it too to ship the items.

Is this company exists currently?

We ordered many items and also sent the payment following their regulation.
And it took 20 days and I sent emails and tried to call them to ask about the preparation.
But they never give answers and my call was not reached them until now.
Nobody gets my call and nobody answers my mail.
Very strange.

Founded a rare engine part.
Honest price.

Easy to order, order page kept up to date with progress and arrived earlier than expected.

All good, just a bit long delivery time. Fast response to my questions. Overall, a good store!

Shipping date was delayed twice, I need to remind about vat invoice

First of all, Woxparts was the only company I found who could source the part, and that included it not being available worldwide in the Jaguar network. You warn that delivery could be 3 months, which is helpful. Your Sales Manager with whom I corresponded by e-mail was always helpful (Vitalijs Sablinskis). The reason I did not give 5 stars is that you weren't able to provide a tracking number, so I was never sure where the part was once shipped, and it finally arrived via Canada Post rather than courier.

Everything came on time!
Vitaliy thanks

Good service, some delay but everything ok.

Great service fast delivery and good communication on shipping updates , price was very good as well.

it would be perfect if shipping within 1 week after placing an order

Great service. Excellent tracking, although did say shipping by FedEx when shipped via DHL. Well packaged.

I am still waiting for a response for an order that was mistakenly sent to another country.

Part was shipped and received on time. Vitaliy responded quickly to my inquiry and verified that the part would work in my application

Negative experience. unreliable company. after payment absolutely doesn't communicate. no exact delivery date. waste of money. DO NOT RECOMMEND IN ANY CASE.