001 Taxis Reviews 

Great service. Spot on time both pickups. Well driven.

Very nice driver, arrived on time

Taxi on time. Our driver was friendly and helpful (asked if we had our passports etc). Very safe driver too. Thank you

Nice driver and helpful

Efficient, timely, polite, safe driving with children in the car. Definitely no. 1

The driver was on time, courteous and chose the quickest route. The price was reasonable, the car beautiful and clean. A really pleasant ride

I have always found 001 Taxis to provide excellent, prompt service. The drivers are consistently polite and the vehicles modern and very well kept.

Pre booked a taxi the day before to take me to the train station. Checked the app when the taxi failed to show. The taxi was 14 mins late. Called and was told that bookings via the app weren’t given priority and that I should call. If this is the case, surely there should be instructions on the app to say this. Second time they have badly let me down. There will not be a third.

I booked a Taxi for 8 people four days in advance online for a family meal. I confirmed it by phone immediately.
I then also confirmed it four hours before departure, again stating it was for 8 people.
When it failed to turn up I called the firm to be told it was 10 mins away! It eventually arrived 25 minutes late!!! The taxi only had four seats!!!
Totally ruined the evening as we had to drive our own car for the other four people!!

The worst experience we’ve ever had in 25 years of using taxi services where we live. The taxi was booked for 6am; the first contact from the driver was at 6.15am saying he was lost, claiming his sat nav had taken him to a completely different location the other end of our village: After much help with trying to guide him, he eventually found us at 6.30am. No apology, all sat nav’s fault apparently. We had to get to Thornhill Park & Ride by 6.45am to catch the Airline coach to Gatwick Airport, which was clearly impossible as it was a 30 minute journey. Fortunately, the Airline coach was running 15 minutes late, so we just caught it as it was about to leave. Still no apology from the taxi driver, who demanded full fare, which was way more than quoted when we booked the taxi. He’d evidently set the meter running long before he got to us. In order not to miss the coach we paid him the fare originally quoted of £30. I also called 001 Taxis to complain, but they offered no help; just said put your complaint in an e-mail. DON’T USE 001 TAXIS EVER! We certainly won’t. Complete scumbags, who take no responsibility whatsoever for ensuring their drivers can use sat nav, or for assisting if anything goes wrong.

Unfortunately left my phone on back seat of the taxi 001 cars my wife phoned my number the driver answered my phone and said he had it and would return it when he arrived he requested £35.00 to hand it over.I understand his time and fuel is not free but £35.00 no receipt was given for my payment.

In recent weeks since the App update 001 service has been shocking and appalling.
We always book our taxis many hours in advance to allow 001 to allocate the work. Taxis have arrived more than 30 mins late and with drivers recently parked outside of other properties where you can't see through bricks and mortar; yesterday's example was sat next door with no phone call, rang head office to be told sat outside; driver claimed he couldn't park outside of our property when you could've parked a bus!
We've also experienced 4 times in a row where drivers cannot be allocated for a job.
Really disappointed with 001.

Booked the evening before for an 0800 pick up. Driver didn't arrive and I was told that they had only put the job out for "bidding" at 0800.
Phoned 5 times and was told so much nonsense including that "I should know to allow half an hour either way from the time the driver should pick up. Naturally they couldn't evidence that they had told the customer this interesting 'policy'. I was of course late for something that was work important. Would never use them again. Used Go Green taxis who were brilliant! ==

I pre-booked a taxi at 12:22 for a 19:00 pick-up. It didn’t arrive until after 19:20. On the way, we stopped to collect more passengers, and I was charged extra for “waiting time” because one passenger ran back inside for a jacket — which took less than a minute! If anything, we should have received a discount for 001 taxi's lateness.

This was meant to take us to a wedding reception. Many guests, including us, had return journeys booked with 001 taxi's— not a single one turned up. Other wedding guests who were not drinking kindly then arranged lifts for everyone. Absolutely unacceptable service and completely unreliable.

Worst Company in Oxford
Twice now wait over 35 mins no reasons given!!!
Then when you do get a taxi the driver will always say NOT BUSY!!
Thankfulky UBER is now in Oxford
Will NEVER use this Company again

I have been using their service 5 days a week every two weeks for the last 3 months, so I am confident in this review

I always pre-book and they are very unreliable. Do not use if you need to be somewhere on time!

I use them because they are the cheapest.even when paying for the priority service.

They only get two stars because of the price and the drivers.

Daylight robbery-extortionate! Charged £45 for less than a 1.5 mile journey. Reason given was that the driver had to come from somewhere further away and it wasn't their usual area- yet from booking to arrival was less than 15 mins so doesn't add up. Clearly in the area already. Even so, surely you charge for the journey! Taxi service was recommended by the hotel we were staying in but not for long if I have anything to do with it!

Pathetic, they charged me double pay for a 15 minute journey? So diabolical.

Even though the booking was done more than 12 hours before the pickup time, they still managed to fail to meet the time, when contacting the firm all you get is excuses that they are busy. I will not be using 001 taxis again and would not recommend them as they are unrealiable.