Doors Ltd Reviews 

326
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

1 star is still one too many! Ordered and paid deposit back in September 2023 (£900) booked survey and work for November and didn't turn up. Then again when rearranged, apparently didnt have time t... See more

Rated 1 out of 5 stars

Ordered nine doors from doorz ltd in Bury, second lot for upstairs the joiner tells me he got the wrong handles but would fit and replace week after. Nine months on excuse after excuse, they did not... See more

Rated 1 out of 5 stars

Bought a 'hardwood' external door. Turns out it's 'engineered hardwood' which actually means it's engineered chipboard with a thin veneer of hardwood. Absolute rubbish. Find that the inf... See more

Rated 1 out of 5 stars

I ordered a door on the 21st September, paid nearly £40 for delivery and it still hasn't arrived; it's due on the 23rd October. That's over a month! The attitude of Ian, who I spoke to a couple of ti... See more

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1.1

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TrustScore 1 out of 5

326 reviews

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Rated 5 out of 5 stars

Very helpful, informative, friendly. I could go on but would probably become mind extremely boring!!

I'm causing a house to be built for myself and the subject of doors has reached the top of the list. My Architect suggested I look on line for Kershaws. I never thought I would be buying a door/doors on line but found not only an enormous amount of choice but their telephone number! The phone was answered quickly and "Ian" answered. So very helpful, full of advice and nothing was a problem. I'm now the proud owner of an extra wide front door at a very reasonable price with the other 12 internal doors coming towards the end of the summer. Can only advise everyone to look no further than this Company.

March 13, 2015
Unprompted review
Rated 4 out of 5 stars

Good product - long delivery

Very helpful staff. Communication and admin was good.
Delivery times for stock items was poor. I ordered on Monday and received the goods 9 working days later. I expect stock items to be delivered much quicker.
I will travel the 200 miles and collect next time. Cheaper and quicker.

March 6, 2015
Unprompted review
Rated 2 out of 5 stars

door ppurchase

I ordered and paid for a door and was told that it would be with me Friday/Monday, then told it would be Wednesday, then told it would be with me the following Friday, some two weeks after purchase. I was told that it was out of your hands and it was the couriers, I seriously think you should find a more reliable courier.

March 2, 2015
Unprompted review
Doors Ltd logo

Reply from Doors Ltd

You ordered and paid for the door and requested standard delivery on Thursday the 12/02/05, the website states "It usually takes around 7 days to obtain stock of this item". The door came to us on the 17th and we despatched it the following day. The deliver to your postcode WD25 is as stated on delivery page "5 to 7 working days from when your order is in stock" You received the door on the 27th that is eleven working days from the date of order and well within the stated time frame of 14 working days.

So why two stars?

Rated 5 out of 5 stars

Lovely door - excellent service

Our door was delivered bright and early this morning and we are really pleased with it. The quality of service from the time we ordered to the day of delivery was excellent. The delivery driver was very courteous and helpful. Our thanks to everyone for a first class service. Kershaws Doors will be our first port of call for any future requirements.

Liz & Colin Clifford

February 26, 2015
Unprompted review
Rated 3 out of 5 stars

Misleading delivery times

We recently purchased a door, which is of a very good quality and design. But, when we ordered the door the delivery was quoted as 5-7 days. After a few days we had received no contact from the company so my wife gave them a call. She was told by the representative that it was actually 5-7 days once it was delivered to them, my wife questioned this and the person agreed that the web site was slightly misleading. This needs to be addressed for future customers.

January 30, 2015
Unprompted review
Doors Ltd logo

Reply from Doors Ltd

We are glad you like your door and are sorry you expected the delivery sooner, however the website clearly states -
Standard Delivery is (Normally 5 days of the goods becoming available) and "Delivery time quoted is from our despatch and is totally dependant on the availability of the items ordered (estimated lead-time for each product is stated separately on the website)

Rated 5 out of 5 stars

Unusual door sourced

I needed an unusual fire door and found it nowhere else. The team obtained the correct door as promised and it was ready for collection when agreed. They helped me load it and gave protective board to protect it on the roof rack. Friendly and courteous throughout. Good work.

January 28, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered handles as replacements for my lounge as the springs had gone faulty. The handles arrived within a few days and are as described. No problems.

January 28, 2015
Unprompted review

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