2for1glasses Reviews 

116
TrustScore 1.5 out of 5

1.3

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Rated 2 out of 5 stars

I have used 2 for 1 three times, first time was fine, second time poor with delays and misinformation. I figured the second time was a one off - and used them again. Third time was worst yet, variou... See more

Company replied

Rated 1 out of 5 stars

I ordered two pairs of glasses on August 22nd, both of which were listed as 'in stock', with specific stock levels indicated (e.g. only 9 left). After a month, I was informed that one pair... See more

Rated 1 out of 5 stars

They took 16 days to arrive (6-9 days later than they quote) whilst living in the same country they operate from. Poor communication and poor grammar in the few emails they sent me. Lenses are bad qua... See more

Rated 1 out of 5 stars

Iordered two pairs of glasses one reading one distance for my husband. After a couple of weeks the lenses on the reading glasses cracked all around the frame. I sent them back (I had to pay the postag... See more

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1.3

Bad

TrustScore 1.5 out of 5

116 reviews

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1.3

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(116)

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Rated 5 out of 5 stars

professional service

I have now used 2for1glasses several times and each time I have had what is a quick professional experience. While this shouldn't be anything out of the ordinary it is very pleasing when a company does everything professionally and friendly. Would very much recommend to others and will be using again.

January 24, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

It's the second time I get glasses from this website and couldn't recommend more to any of my friends. The quality and service are Superb.

Thanks
Eduardo

January 24, 2016
Unprompted review
Rated 4 out of 5 stars

Good if you know what you need

Just ordered an identical semi rimless frame to replace a pair that had been run over, (the lenses were fine) they were half the price compared to the high street.
I recieved the frames (with clear plastic lense ) within 3 work days.
Youtube showed me how to swap the lenses over.

January 20, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and communication. Quick delivery and both pair of glasses are perfect. I will definitely use this site again.

January 19, 2016
Unprompted review
Rated 2 out of 5 stars

Poor policy on rectifying their mistakes

They sent the wrong frame. I rang them and sent photographs via email to show error made. It was clearly their mistake and they wouldn't rectify until they received the wrong specs. It took almost a month to resolve the problem. They seem to think that this was ok!
Really disappointed with this poor service.
I asked to speak to a manager who was busy and expected a phone call. I didn't get a call just sent an email, I found this is lack of courtesy especially as it was clearly their mistake that could have been resolved very easily. I had offered to send the specs back but requested the exchange pair be sent smiltanously for swiftness. This was beyond them.
Really let down.

January 19, 2016
Unprompted review
2for1glasses logo

Reply from 2for1glasses

Dear Rajesh,

We're very sorry you were not happy with the service you received from us recently.

All our glasses are checked thoroughly before they are sent to customers, and we apologise the mistake on your order was not picked up before they were sent to you. So that we can inspect the returned items are received in pristine condition we do request customers return incorrect or faulty goods before we agree to remake them with a new pair, and we're sorry for any inconvenience caused to you by you doing this.

Our records show that a Team Leader tried to call you to discuss your complaint, but when we could not get through you were emailed for expediency.

Kind regards

2for1glasses Team

Rated 5 out of 5 stars

Excellent Service Throughout

I could not be happier with the service that you 2for1glasses provided since the initial order to the change in prescription, which was my fault. To be honest I was a little sceptical about ordering on-line compared to the normal bricks and mortar outlet but the service they provided was faultless.
Would recommend and definitely be ordering from 2for1glasses again.

January 18, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing service

I ordered my glasses and received them within a few days. Great quality and I absolutely love them. Cannot fault the customer service they was brilliant !
Will be ordering from here again I highly recommend. Great value for money

January 17, 2016
Unprompted review
Rated 5 out of 5 stars

Very fast service

I purchased a pair of Ray Ban prescription glasses from 2for1 glasses. The website was easy to navigate; ordering the glasses was a breeze. I also received a further 20% off the cost of the glasses, as I chose not to take the second free pair. I received delivery of the glasses within a week.
Excellent value for money (same glasses were priced at £250 from a well known major high street retailer). Would definitely use this company again, and would recommend to my friends.

January 10, 2016
Unprompted review
Rated 5 out of 5 stars

Very happy

The glasses I ordered (and couldn't find elsewhere) were as clearly advertised and came quickly, in the full original packaging.
I couldn't fault the service and would happily use them again.

January 3, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant

My husband ordered some glasses a couple of weeks ago and he had them with in 4 days so I decided to do the same. I wasn't expecting quite such prompt service being the week leading up to Christmas, however I was wrong....I ordered on Sunday 20th December and they arrived on Christmas Eve! Marvellous! Will def be ordering again in the future! Well done 2for1 glasses...1st class service!

December 27, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Absolutely brilliant service couldn't fault anything at all. A*******. High st opticians will soon be out of business.

December 21, 2015
Unprompted review
Rated 5 out of 5 stars

Ray ban glasses

I could not fault this company or speed of service.ordered on Sunday evening and wearing them on Thursday morning.not only this,but I paid a third of the price charged on the high street.wouldnt have any reservations about buying from them again!

December 20, 2015
Unprompted review
Rated 1 out of 5 stars

Two month wait for items that were 'in stock'

I ordered two pairs of glasses on August 22nd, both of which were listed as 'in stock', with specific stock levels indicated (e.g. only 9 left).

After a month, I was informed that one pair had been discontinued. This was refunded promptly.

I had to wait a further months for the remaining pair of glasses to be dispatched, which arrived on October 23rd.

Clearly their stock indicators are completely bogus. There was no effort to warn me of any potential delay. I had to chase them up multiple times and got bogus responses like "they're in the lab now", which was later contradicted.

Avoid them and all other Eyeware Brands Ltd websites.

October 23, 2015
Unprompted review
Rated 1 out of 5 stars

Poor communication, unacceptable delays

I ordered the glasses over 4-5 weeks ago and should have realised there were issues from the start when the first confirmation email stated that they needed my PD which was filled in during the order process. I replied back immidiately with my PD and then it still took someone 3 days to confirm they had recieved it. I then waited 1 week before checking back to find that the frames I selected were not in stock even though this is on their website under the FAQ's
'Usually 7 to 10 working days excluding dispatch. If any items are out of stock, you will be notified via email or telephone of an approximate delivery date.'
I never got that call or email.
I then started chasing and eventually I was toild the stock had been arrived and the order was being processed. That was 10 days ago. I am now chasing constantly and even though the frames have been at the lab for the last 4 days no one can tell me how much longer it will take.
Very poor communication and sense or urgency and customer satisfaction is rubbish.
I wish I had seen some of these reviews before I placed the order as all the reviews on their site are obviously favourable to them.

Do not buy from this lot unless you can afford to wait.... a long time.

October 13, 2015
Unprompted review

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