Ttust Pilot have failed miserably. They get zero stars. I advised them on 10 May 2026 that this company 4 Living went bankrupt per my review of that date yet Trust Pilot sends a request for a review.... See more
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The item we ordered was out of stock. We were immediately contacted and given options (wait, cancel / refund). We decided to wait. Good comms throughout the waiting period. Delivered when they... See more
If this company manages to remove this review too, then it'll be the third they've succeeded in having removed. Do not buy anything from them. Hi Sophie Whiting, 4living has flagged your re... See more
Company replied
I keep getting asked to review a product which I’ve been awaiting for ages. They don’t respond to queries unless you go online. I’ve now had the same reason for delay given at least twice & am losing... See more
Company replied
Company details
Written by the company
4 Living is a leading UK retailer of premium solid wood furniture, specialising in timeless designs from world-renowned brands. We are proud to be one of the UK’s trusted Ethnicraft stockists, offering the full collection of Ethnicraft oak, teak, and walnut furniture with free premium home delivery across the UK and Ireland. Alongside Ethnicraft, we also offer handpicked collections from Skovby, Hudson Living, Zuiver, Kluskens and other leading European brands. Our range includes dining tables, sideboards, lighting, organic bedding, clocks, and rugs — all chosen for their quality and sustainability. With over 20 years of experience and an Excellent rating from our customers, 4 Living is committed to personal, reliable service and seamless delivery — from our warehouse to your home.
Contact info
1A Isetta Square, 35 New England Sreet, BN14GQ, Brighton, United Kingdom
- +44 (0)1273 257085
- hello@4living.co.uk
- www.4living.co.uk
2.7
Poor
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been waiting for weeks but item still…
Been waiting for weeks but item still not delivered. No correspondence about a delay
January 24, 2026
Reply from 4 Living
Hi Rhian,
We’re very sorry for the delay and the lack of communication, we completely understand how frustrating this must have been.
Unfortunately, there was a hold-up with our supplier which caused the delay. The good news is that your item is now ready, and we’re pleased to confirm it can be delivered this Wednesday. Our delivery company has emailed you also.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Best wishes,
Anja & the 4 Living Team
I keep getting asked to review a…
I keep getting asked to review a product which I’ve been awaiting for ages. They don’t respond to queries unless you go online. I’ve now had the same reason for delay given at least twice & am losing patience & confidence that I’ll ever see the item. It’s odd as some customers are delighted, but I’m absolutely not.
January 22, 2026
Reply from 4 Living
Hi Guen,
We’re very sorry to hear about your experience and completely understand your frustration.
Deliveries to Scotland can take longer, as mentioned on our website, however in your case there has also unfortunately been an additional delay from the producer, which has extended the timeline further. We appreciate that receiving repeated updates without progress is frustrating, and we sincerely apologise for this. We have updated you now and your order has reached the warehouse of our delivery teams Scottish counterpart, who are currently planning your delivery, so it will take place soon.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best wishes,
Anja and the 4 Living Team
Unhappy with how my item was delivered
Unhappy with how my item was delivered. Delivery was already delayed due to Christmas. I understand that but my item came with complimentary white glove service. The item was delivered fully put together however no one offered to unbox the desk, put in the room I wanted and take away all the rubbish. A bit upset as the item has is incredibly heavy to lift and move on my own.
January 23, 2026
Unprompted review
Very nice bok table by ethnicraft and…
Very nice bok table by ethnicraft and good service from 4living
December 3, 2025
Unprompted review
Over promising and badly under delivering.
This company over promised and significantly under delivered. When informing them about my experience in writing they only provided excuses and completely ignored my request for material compensation for the failure to deliver on time, failure to provide the stated materially valuable complimentary services and items associated with the order and finally the significant distress caused by the eventual delivery.
Based on this experience I strongly suggest finding other companies that trade in the same items as sold by 4 Living.
December 22, 2025
Unprompted review
Reply from 4 Living
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience fell short of expectations and caused you frustration and disappointment.
Your order was placed on 25 November. Due to the pre-Christmas period, delivery took slightly longer than the estimated 10–15 working days. As noted on our website, deliveries to Scotland, particularly areas north of Edinburgh, can take longer. Your order was delivered by 22 December.
As delivering before Christmas was a priority and it is the busiest time of the year, we used an alternative delivery partner, and we apologise that the service provided did not meet our usual standards.
We take feedback like this seriously, as it helps us review both our processes and the partners we work with.
Thank you again for your feedback.
This has been one of the worst…
This has been one of the worst companies to deal with. Such poor communication and misinformation from emails and the online chat. I was in contact before placing the order after reading other reviews about delivery but decided to go with them anyway, was told it would be delivered before Christmas. Week before Christmas I got in contact to be sure - was told yes would still be delivered. An hour later I get an email saying it would be delayed 10 working days, online chat said this was incorrect. I got an email to say table was in the warehouse ready for delivery, 4 days later I get another email telling me the order has left Belgium and will be in the warehouse in 5 days.
A really frustrating company to deal with and seems like blatant lies from the team.
December 22, 2025
Unprompted review
Reply from 4 Living
Dear Adam,
Thank you for your honest feedback. Please accept my sincere apologies for the conflicting information you received regarding your order; this is certainly not the level of service we strive for at 4Living.
As a brand that prides itself on a good service, it is clear that our internal communication during the busy Christmas period fell short. The conflicting updates regarding the Belgian shipment versus our Irish warehouse stock were the result of a synchronization error in our tracking system, and I am deeply sorry for the frustration and 'misinformation' this caused you.
We value your trust, especially since you reached out to us before ordering, and we are devastated that we let you down on our delivery promise. Please be assured that we are doing our utmost to get this resolved. Again many apologies. Regards, Roger van der Matten, Managing Director.
If this company manages to remove this…
If this company manages to remove this review too, then it'll be the third they've succeeded in having removed.
Do not buy anything from them.
Hi Sophie Whiting,
4living has flagged your review because they don’t think it’s based on a genuine experience.
To ensure that reviews on Trustpilot reflect genuine experiences, we have guidelines about who can write a review and when. In this case, your review seems to go against these guidelines, so we've taken it offline.
October 9, 2025
Unprompted review
Reply from 4 Living
We’re sorry to see this situation and for any frustration caused.
To clarify, although the delivery company marked the pillow order as delivered, we made the decision to process a full refund for you.
Kind regards,
4Living
Fabulous and beautifully craft bar…
Fabulous and beautifully craft bar stools made in Serbia - very pleased with the quality and aesthetics! Chairs were delivered as per shared schedule and 4 Living communicated clearly about the delivery
November 24, 2025
Unprompted review
Reply from 4 Living
Thanks for sharing your feedback and that you are enjoying your bar stools. Best regards Alex
Lovely side table received on time
Great service from Anja!
Beautiful item received in stated time.
Would buy from here again in the future
December 1, 2025
Reply from 4 Living
Hi Carla,
Thank you for your feedback, and we're sorry to hear you’re disappointed.
We hope you saw that the delivery timeframe for this item is 15–20 working days, and your order is still well within that forecast. We also note on our website that deliveries to Northern Ireland can take a little longer than the standard prediction.
We'll update you again closer to the delivery prediction.
Best wishes,
Anja and the 4 Living team
Update: Hi Carla, I'm glad your order was delivered now, faster than the delivery prediction on our website. We are happy to assist with anything else.
Very nice clock.
Very nice clock.. having the “cuckoo “ just missing the hour strike. Took batteries out to reset but still just missing the hour strike.
Update … 4living has contacted me and I now have problem solved … thank you!!
November 22, 2025
Unprompted review
Reply from 4 Living
Let me ask the manufacturer for you and let you know via email. best wishes, Alex
A great customer service team
A great customer service team, responsive, knowledgable and price matched my product.
November 18, 2025
Reply from 4 Living
Hi Esther, thank you for your feedback. Best wishes Alex
Extremely helpful customer care staff…
Extremely helpful customer care staff with plenty of patience for my indecision! End result: very satisfied customer with perfect new duvet. Highly recommended
October 29, 2025
Unprompted review
Reply from 4 Living
Thank you Rosemary. Enjoy your Hemp duvet! Alex
Great company Great communication
I would definitely order from this company again ! Great communication.
I ordered a beautiful coffee table I enquired if it could possibly come earlier than when it was due because I was going on holiday and it came on Wednesday a week earlier.
The coffee table is fantastic quality and looks so much nicer than on line.
Highly recommend 10/10
September 17, 2025
Unprompted review
Reply from 4 Living
Thanks for your feedback. Best wishes, Lucy
Having waited a year for my order to be…
Having waited a year for my order to be in stock again I am now quite delighted with my purchase. Thank you
September 12, 2025
Reply from 4 Living
Thank you Mrs Thorne, Great to hear. Best regards, Alex
Delivered with care but there was a…
Delivered with care but there was a distinct lack of communication with 4 living who did not appear to be aware that it had been delivered
August 1, 2025
Reply from 4 Living
Dear Customer,
thank you for your feedback. We’re glad to hear your order was delivered with care, though we’re very sorry for the lack of communication. We are always aiming to improve our communication.
Best wishes,
Anja and the 4 Living team.
Great company
Great company, they kept me informed as to when my furniture would be delivered
arrived really well packed and the delivery men positioned it where I wanted.
June 5, 2025
Reply from 4 Living
Dear Rachel,
Thank you so much for your kind words. We’re delighted to hear you were kept well informed and that your furniture arrived safely and was placed just where you wanted it.
Best wishes,
Anja and the 4 Living team
The response from your staff both in…
The response from your staff both in the UK and Europe was excellent. Very quick and efficient responses from your chat portal.
April 28, 2025
Reply from 4 Living
Dear Tim,
Thank you for your wonderful feedback. We’re so pleased to hear that both our UK and EU teams were able to respond quickly and efficiently to your queries.
Best wishes,
Anja and the 4 Living team
The Ethnicraft coffee table
The Ethnicraft coffee table is exceptional. I am very pleased with the purchase and 4 Living were so helpful in managing the delivery.
April 29, 2025
Reply from 4 Living
Thank you so much for your kind words. We're delighted to hear you're enjoying your Ethnicraft coffee table and that our team could assist with a smooth delivery. We really appreciate your support.
Best wishes,
Anja and the 4 Living team
Ethnicraft Oak Bok Bench
Ethnicraft Oak Bok Bench
I ordered another bench instead of ordering 4 chairs. I was so happy with the existing long bench ad the large tables, I wanted ti have clear lines. Lucy was instrumental in helping me make that decision.
Overall great product, design and quality but above all great customer service for the most important furniture. To buy this without seeing the table and bench was a huge risk.
I have purchased for my new barn in Norfolk. Really happy
April 29, 2025
Unprompted review
Reply from 4 Living
Thank you so much for your thoughtful review. We're delighted to hear how pleased you are with the bench and table, and that Lucy could support you in making the right choice for your space. We understand how big a decision it is to buy such key pieces without seeing them in person, so it means a lot to know you’re happy with the outcome. Wishing you all the best in your beautiful new barn in Norfolk!
Best wishes,
Anja and the 4 Living team
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