4 Living Reviews 

620
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Ttust Pilot have failed miserably. They get zero stars. I advised them on 10 May 2026 that this company 4 Living went bankrupt per my review of that date yet Trust Pilot sends a request for a review.... See more

Rated 5 out of 5 stars

The item we ordered was out of stock. We were immediately contacted and given options (wait, cancel / refund). We decided to wait. Good comms throughout the waiting period. Delivered when they... See more

Rated 1 out of 5 stars

If this company manages to remove this review too, then it'll be the third they've succeeded in having removed. Do not buy anything from them. Hi Sophie Whiting, 4living has flagged your re... See more

Company replied

Rated 1 out of 5 stars

I keep getting asked to review a product which I’ve been awaiting for ages. They don’t respond to queries unless you go online. I’ve now had the same reason for delay given at least twice & am losing... See more

Company replied

Company details

  1. Furniture Store

Written by the company

4 Living is a leading UK retailer of premium solid wood furniture, specialising in timeless designs from world-renowned brands. We are proud to be one of the UK’s trusted Ethnicraft stockists, offering the full collection of Ethnicraft oak, teak, and walnut furniture with free premium home delivery across the UK and Ireland. Alongside Ethnicraft, we also offer handpicked collections from Skovby, Hudson Living, Zuiver, Kluskens and other leading European brands. Our range includes dining tables, sideboards, lighting, organic bedding, clocks, and rugs — all chosen for their quality and sustainability. With over 20 years of experience and an Excellent rating from our customers, 4 Living is committed to personal, reliable service and seamless delivery — from our warehouse to your home.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

620 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(620)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chinese vases

i bought 2 Chinese vases which were delivered exactly on time.
Unfortunately, the colour wasn't exactly as expected and i had to send them back. The return and refund process went without any problem and I found the staff extremely courteous and helpful. It is a pleasure to deal with 4Living.
Marie-Madeleine Scott

October 2, 2019
Unprompted review
Rated 2 out of 5 stars

Terrible service.

I ordered a sideboard from 4 Living, and was pleased with their service until the point of delivery. I can't understand why they sent one man to deliver a 110kg piece of furniture. It was literally dropped out of the van and manhandled into our hallway where it was left blocking access, as he refused to bring it any further than the threshold of the front door. The box was badly damaged but thankfully the furniture inside was OK. We were forced to sign the paperwork without having a chance to inspect for damage inside despite initially refusing. I did raise the issues with 4 living directly but they did not have the courtesy to respond. Quite shocking for a £1.7k piece of furniture. I will never buy from this company again and advise others to avoid this company and look elsewhere.

September 6, 2019
Unprompted review
4 Living logo

Reply from 4 Living

Dear Mr Haughton,

I am so sorry for the poor delivery service you clearly experienced! Your sideboard was booked for a two-man room of choice delivery so I was shocked to hear they turned up with just one man with this 100Kg oak sideboard! We have taken this up with the delivery company. I am very sorry we failed you like this at the last step the delivery. We will be in contact with you. Kind regards, Naomi

Rated 5 out of 5 stars

Excellent company

Excellent service. Good communication with the customer.
The prices are competitive. I bought four Heathfield table lamps and I saved literally hundred of pounds buying from 4living.
Very very pleased

May 2, 2019
Unprompted review
Rated 5 out of 5 stars

Professional service.

Staff very helpful and service excellent. Pricing very competitive. Samples were delivered by return. Delivery on time. When I queried how to protect the table and what oil to use, they could not be more helpful. Always felt confident that I was dealing with a reputable company. Would highly recommend 4living.

May 1, 2019
Unprompted review
Rated 1 out of 5 stars

BEWARE.... they take your order and money when product is not available

I ordered a Ethnicraft table on Sunday via there website and on Monday received an email to say order in process and then on Tuesday told product is discontinued. I would not expect a company to take an order and your money if it is not available. Now I have to wait for a refund. It should be refunded immediately.

April 30, 2019
Unprompted review
4 Living logo

Reply from 4 Living

Dear Paula, I'm really sorry we didn't process your refund straight away, we always like to offer our customers alternatives when an item is sold out, which we think is a good customer service. We did refund you three days after you placed the order, immediately after you confirmed you preferred a refund rather than change your order. We do hope you understand that we did communicate with you as fast as we could. Best wishes, Anja (Customer service manager)

Rated 5 out of 5 stars

Great products. Excellent service.

Really delighted with my tables and the delivery was great. They kept me informed throughout. I’ve also been talking to them about further purchases. They couldn’t be more polite or more helpful. Highly recommend this company.

April 30, 2019
Unprompted review
Rated 5 out of 5 stars

Conran Wave Sideboard

I ordered a Conran Wave sideboard. The sideboard is beautiful - quite heavy but well made. We had to attach the legs in situ. Price was excellent. Communication re delivery was good (all furniture has a lead time) Delivery very good too.
Would definitely buy again from 4 Living.

April 19, 2019
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING SERVICE-A FIRST CLASS COMPANY

Just taken delivery of Chelsea Tables - gift for my son who is 'over the moon' cannot praise the company enough, first class service throughout. Special thanks to Naomi for her part in dealing with our queries etc., such friendly advice, care & consideration. So much so, that I felt I was conversing with a friend. The tables are stunning and I am sure my son will treasure them for years to come.

February 18, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

I can not praise 4Living enough. I had lots of initial questions, which they answered promptly every time. The whole transaction was smooth and delivery was prompt despite Christmas and New Year. My order arrived well packaged with no damage and the delivery people where very helpful.

I’ve never bought furniture online without seeing the item first so this was a first for me. I can confidently say that I will be ordering more from 4living. Great company to deal with 😊

January 5, 2019
Unprompted review
Rated 5 out of 5 stars

Can’t be beaten on price or service

Best prices coupled with amazing customer service. A big thank you to Jo in customer services who was able to get me a Conran item before Christmas when John Lewis could not get a better date than the folllowing February. And excellent delivery service within central London. A true gem of a company and I cannot recommend more highly!

January 4, 2019
Unprompted review
Rated 1 out of 5 stars

Very poor experience with 4 living

Very poor experience with 4 living. Despite being told that the wardrobe would be assembled for us, we are in the second day of the near impossible task of assembling a large, oak wardrobe. The fittings are better at Ikea, who I would have shopped with had I known what the experience would be. Supposedly free issue products were not provided. I would not recommend at all based on my experience. Save the money and go elsewhere.

December 30, 2018
Unprompted review
4 Living logo

Reply from 4 Living

Hello Mr Poyner, I'm really sorry that the wardrobe did arrive un-assembled and you expected assembly. As it is a very large wardrobe it does state: "Comes in parts for easy delivery access. Requires Assembly". Of course we do offer an assembly service but it needs to be organised separately to delivery and is at an extra cost. I'm sorry this wasn't explained to you properly and that the free issue product arrived a few days late. Please accept our apologies for that. Kind regards, Naomi

Rated 5 out of 5 stars

Excellent chat service that made the sale happen

Hannah and Naomi on the chat service were brilliant and the reason I ended up buying from 4Living. Having a real human at the other end, not an annoying Bot, is indispensable. They looked up measurements for me that weren’t displayed and that made up my mind to buy the Terence Conran bookcase. The Price Match promise was also upheld. I look forward to buying from you again.

November 25, 2018
Unprompted review
Rated 5 out of 5 stars

Straightforward,efficient,good…

Straightforward,efficient,good humoured,honest and effective service.
Just what is required when dealing via internet. I never met the sales staff but had an immediate connection with them.

The whole experience couldn't have been better.

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Customer Service

Ordered matching Lacquer sideboards for a Design Client of mine.
The Customer service & communication was excellent and both the ordering and delivery process very good. They are now one of the first companies I source for my Clients Schemes

September 6, 2018
Unprompted review
Rated 4 out of 5 stars

I love the priduct but the customer service ignored me

I love the priduct but the customer sercive was mostly useless. They ignored some of my written enquiries. I will not buy again from this website.

August 24, 2018
Unprompted review
4 Living logo

Reply from 4 Living

Hi Dee, Thanks for the 4 stars though but I am truly sorry if we didn't respond to your enquiry! If you will give us another chance in future just email us for an extra voucher code to make it up to you. Kind regards, Naomi

Rated 4 out of 5 stars

Would purchase from 4Living again

I’d not bought furniture online before, so was a little unsure what to expect. A live chat before purchasing helped to manage my expectations and to finalise the costs, including delivery to Northern Ireland. The delivery was on schedule and the items were well packaged and arrived unmarked.

Delivery outside GB cost a little extra and I was advised that this would be a doorstep delivery only, i.e. I’d need to arrange help to carry the items inside. This was the only issue as one item was quite heavy.

Overall, I’m very happy with the customer service, but would have valued a regular delivery, particularly as my address didn’t qualify for free, two-man delivery.

August 22, 2018
Unprompted review
Rated 5 out of 5 stars

I have made two purchases from 4living…

I have made two purchases from 4living in the last few months and on both occasions my experience has been fantastic. I would highly recommend 4living, especially for their brilliant customer service.

August 19, 2018
Unprompted review

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