4 Living Reviews 

620
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Ttust Pilot have failed miserably. They get zero stars. I advised them on 10 May 2026 that this company 4 Living went bankrupt per my review of that date yet Trust Pilot sends a request for a review.... See more

Rated 5 out of 5 stars

The item we ordered was out of stock. We were immediately contacted and given options (wait, cancel / refund). We decided to wait. Good comms throughout the waiting period. Delivered when they... See more

Rated 1 out of 5 stars

If this company manages to remove this review too, then it'll be the third they've succeeded in having removed. Do not buy anything from them. Hi Sophie Whiting, 4living has flagged your re... See more

Company replied

Rated 1 out of 5 stars

I keep getting asked to review a product which I’ve been awaiting for ages. They don’t respond to queries unless you go online. I’ve now had the same reason for delay given at least twice & am losing... See more

Company replied

Company details

  1. Furniture Store

Written by the company

4 Living is a leading UK retailer of premium solid wood furniture, specialising in timeless designs from world-renowned brands. We are proud to be one of the UK’s trusted Ethnicraft stockists, offering the full collection of Ethnicraft oak, teak, and walnut furniture with free premium home delivery across the UK and Ireland. Alongside Ethnicraft, we also offer handpicked collections from Skovby, Hudson Living, Zuiver, Kluskens and other leading European brands. Our range includes dining tables, sideboards, lighting, organic bedding, clocks, and rugs — all chosen for their quality and sustainability. With over 20 years of experience and an Excellent rating from our customers, 4 Living is committed to personal, reliable service and seamless delivery — from our warehouse to your home.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

620 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(620)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Furniture

I bought the Ethnicraft Bok table & chairs and I must say it looks even nicer then it does on the pictures. The quality of the table and the chairs is excellent and the chairs are so comfortable to sit on.
The Service I received when placing my order was excellent too and the communication received while waiting for my order to arrive was spot on.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

A great company…

A good ordering experience and helpful team. Delivery was faster than promised and delivery day was painless. All in all a great experience and a super product!

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Refreshing Approach To Retail

Had the pleasure of purchasing a sofa from 4 Living. Their level of customer service is second to none with great communication and personal attention to detail made the whole experience a real pleasure. Nothing appears to be too much trouble and they go out of their way to ensure complete customer satisfaction. Highly recommended.

July 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, we ordered 2 beautiful oriental lamps, they arrive promptly and the quality was brilliant, we love them!. Would highly recommend and use again.

February 8, 2021
Rated 5 out of 5 stars

Fantastic Furniture Company

This is my first ever review, but I recently purchased a new dinning table, chairs and sideboard from 4 Living and I can not recommend them high enough. All of the furniture was delivered on time and to a very high quality and the after service support was fantastic to resolve a small issue we had.
I will definitely use 4 Living again.

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

We purchased a Skovby Ellipse dining…

We purchased a Skovby Ellipse dining table this autumn and we’re very impressed by the level of customer service. I changed my mind about the finish and size and this was accommodated with no problems. Delivery was on time and the table was lovely.

December 26, 2020
Unprompted review
Rated 5 out of 5 stars

Although I had to wait a little longer…

Although I had to wait a little longer than the anticipated timescale for delivery due to COVID, my emails for an update were answered promptly. The delivery guys were polite and friendly and placed the furniture where I asked while maintaining a safe COVID distance and when I unpacked the items, which were perfectly protected for transportation, I was delighted at the quality of the Ethnicraft shadow 3 door sideboard and the large Twist side table. They have transformed my dining area. I would definitely purchase from this company again.

October 9, 2020
Rated 1 out of 5 stars

Missing Delivery / Client Services response

Order ID#9446
Waiting for a response to queries raised ref missing delivery and Pinnacle NO contact, ongoing since 17th Sept chasing a customer service response (several emails) sent.
Will update this review once i get a conclusion and hopefully positive response, paid for the goods in July so i have been patient !

September 30, 2020
Unprompted review
4 Living logo

Reply from 4 Living

I'm really sorry about the delay in your delivery and the delay in response too. We did have an error in our system entry of our delivery company which we have now fixed and this won't happen in future. I'm glad your delivery is now booked in for next week and it will be complete then. Apologies once again. Best wishes, Anja

Rated 5 out of 5 stars

Just placed my order and had a few…

Just placed my order and had a few questions before hand. Naomi and Anja were absolutely fab and went above and beyond to get me the answers I needed. I haven’t got the products yet but 10/10 so far - the best customer service I have experienced in a very long time. Thanks guys.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service & Fantastic product!!

I would 100% purchase from here again without hesitation! Our product was unfortunately delayed due to current circumstances but the team at 4 Living have been extremely helpful and understanding throughout, keeping us well informed and updated! When the product did arrive - it’s great we absolutely love it and amazing quality!!

May 15, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid -- terrible delivery, missing pieces

I bought an Ethnicraft Bok extending table for ~£2200 in October.

I had two main issues: (1) the delivery, and (2) missing parts of the product.

(1) The delivery was atrocious. There were a plethora of issues:

- The website says 14-21 days delivery. This is not true, my table was delivered in December and I ordered in October.

- The delivery time arranging system is terrible. They give you one option, and if that doesn't work then you have to wait another week or two to get another delivery slot.

- They sent one person to do the delivery instead of two, so I had to help carry this exceptionally heavy table into the house. He refused to help after it was in the hallway.

- The table was delivered inside a crate that had been drilled shut. It took me over an hour to unscrew everything and get the table box out of the crate. Now I have a large crate in my house that I need to deal with disposing of, too.

(2) Pieces of the table were missing.

The second issue was that the legs of the table were not sent with the table. I just have a large pane of oak and no legs.

It now seems that I will not have the table in time for Christmas. They have not yet responded about the missing legs.

UPDATE --

The table legs arrived and they are broken. This is the worst company of all time.

December 10, 2019
Unprompted review
4 Living logo

Reply from 4 Living

Dear Mr Fish,
I’m really sorry you felt you had such a poor service. The first delivery date that was offered to you was a few days over the predicted delivery time (you ordered on the 29th of October and we offered the first delivery day on the 22nd of November as part of our free delivery). As you were not available it took another two dates to find one that was suitable. This is a high volume delivery time before Christmas so sometimes a few days can be added to delivery. We do apologise for that. The table does come in a crate so that is arrives with you without any damage, so it is for extra protection of a high quality item, I’m sorry we didn’t warn you about that, we will do so in future. We are currently investigating as to why the table legs were missing, we are looking at rectifying this as a matter of urgency, please bare with us. We are keeping in touch about this as mentioned in our email and phone message.
Kind regards,
Anja
(customer service manager)

UPDATE --
I'm really sorry the legs arrived with one leg broken. We tried to get them to you very fast with a courier and that was our mistake as the risk to damage was too high. Its a real shame you weren't available for our own delivery service. As agreed you are returning the item rather than waiting for replacement legs and again we are very sorry for the transit damage and the frustration you have experienced!

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