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77 Diamonds - London Reviews 

216
TrustScore 5 out of 5

4.9

3 Hanover Square, W1S 1HD London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I don’t often, if ever write reviews but my experience with 77 diamonds warrants it. Josh in particular. He was unbelievable throughout the whole process. He helped with the design the image I... See more

Company replied

Rated 5 out of 5 stars

Cecilia was fantastic throughout the whole process of buying our engagement ring and earrings. She gave great advice and really helped us choose the right pieces. The jewelry arrived on time, and when... See more

Company replied

Rated 5 out of 5 stars

I ordered a solitaire ring with a 2-carat diamond, and the service was both fast and extremely efficient. The ring needed to be resized and polished, which was done very quickly, and despite a ver... See more

Company replied

Rated 5 out of 5 stars

We’ve purchased our wedding and engagement rings from 77D and we’re very happy. We were well looked after by Tarek and Steffi throughout - excellent customer service.

Company replied


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info

  • 3 Hanover Square, W1S 1HD, London, United Kingdom

  • 442035401477

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(216)

1,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Company!..

What can say about this company apart from what an amazing experience i have had, I have made three orders so far and from the first moment you place your order they go over and beyond to keep you updated, not only that, Tarek Alawiye has been fantastic! He really does go out of way to ensure you receive nothing but pure satisfaction with your order. This is my go to jeweller now and I would just like to finish with a big thank you to them all, you have put smiles on people's faces with some beautiful items and also mine with the great value for money. You will not be disappointed with your purchase!..

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great product & smooth ordering…

Great product & smooth ordering process. Tarek was really helpful and managed to turn around rings in our tight schedule!

November 4, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Jordan,

Thank you for your kind feedback. We are so glad to hear everything went smoothly and that Tarek could help get your rings to you on time!

Kind regards,
Team 77D

Rated 5 out of 5 stars

Fantastic experience

The team at 77 Diamonds were absolutely fantastic, the ring came on time and was more beautiful than I could ever imagine. My girlfriend (now fiancé) is absolutely over the moon it, would thoroughly recommend to anyone.

November 8, 2025
Unprompted review
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Reply from 77 Diamonds - London

Dear Daniel,

Thank you so much for your review!

We’re absolutely delighted to hear that you had a fantastic experience with 77 Diamonds and that the ring exceeded your expectations. Congratulations to you both on your engagement!

Thank you again for your kind recommendation.

Kind regards,
Team 77D

Rated 5 out of 5 stars

Lee was absolutely amazing

Lee was absolutely amazing! Helped me design the perfect ring and even though I was cutting it extremely fine to have in time, she ensured that it was. My fiancé and I couldn’t be happier! Thank you Lee!

November 4, 2025
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Reply from 77 Diamonds - London

Dear Jack,

Thank you for your lovely review!

We’re so happy to hear that Lee could help create the perfect ring and make sure it was ready on time. It’s wonderful to know that both you and your fiancé are thrilled with!

Kind regards,
Team 77D

Rated 5 out of 5 stars

Amazing service start to finish

An amazing and stress free experience from start to finish. Advised, made and then delivered the diamond early in time for my holiday. I cannot recommend these enough.

November 10, 2025
Unprompted review
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Reply from 77 Diamonds - London

Dear John,

Thank you so much for your wonderful review!

We’re thrilled to hear that your experience was stress-free from start to finish and that your diamond arrived in time for your holiday.

Your recommendation means a lot to us!

Kind regards,
Team 77D

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly, easy to place the order, delivered with care.
Alexis Papapetrou helped us to choose and decide , Lulu tian kept us informed about our order and arranged for the delivery

November 9, 2025
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Aseel,

Thank you so much for your kind review!

We’re thrilled to hear that you found the process professional and friendly, and that Alexis and Lulu were able to assist you throughout. We truly appreciate your feedback!

Kind regards,
Team 77D

Rated 5 out of 5 stars

The team were great & walked me through…

The team were great & walked me through my custom purchase process up until the day production was ready.

Great customer service...

November 4, 2025
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Adeile,

Thank you so much for your kind review!

It’s amazing to hear that you were satisfied with our customer service, and we’re glad we could process your order smoothly.

We look forward to assisting you again in the future!

Kind regards,
Team 77D

Rated 5 out of 5 stars

Excellent from start to finish

From the moment we booked our appointment, the whole process was easy, relaxed and enjoyable. Before the day, they asked what kind of rings and styles we wanted to see, so everything was ready for us when we arrived.

During the appointment, the staff member was brilliant. He was friendly, knowledgeable and never pushy. There was no pressure to view things out of our price range and he never tried to upsell anything, which made us feel completely comfortable. Instead, they made the experience exciting and special, helping us focus on what truly felt right for us.

They kept me informed on the timeline, where the ring was on production and delivery timeframes. The ring was even ready earlier than anticipated so had communications on earlier delivery.

Overall, it was a wonderful experience and we couldn’t be happier with both the service and the ring

September 16, 2025
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear David,

Thank you so much for your lovely review!

We’re delighted to hear you had such a smooth and enjoyable experience, from booking your appointment to receiving your ring. It’s wonderful to know our team made you feel comfortable and kept you informed throughout.

We’re so happy you love your ring and truly appreciate your kind words.

Kind regards,
Team 77D

Rated 5 out of 5 stars

Outstanding quality, service and value

This was my first time buying through 77 Diamonds. I needed a bespoke ring with just two weeks notice and the company delivered exactly what I asked for in the timeframe. Cecilia was my main point of contact and she was outstanding throughout, helping me choose the diamond and expediting the entire process. I travelled to the companies impressive Hanover Square store to collect my order and everything went very smoothly. I highly recommend 77 Diamonds and thank you Cecilia for all your help. Dan

October 31, 2025
Unprompted review
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Reply from 77 Diamonds - London

Dear Dan,

Thank you so much for your kind words.

We’re thrilled to hear that your bespoke ring was delivered exactly as you wanted, even with such a tight timeline. We are happy that Cecilia's support throughout the process made a difference and helped everything run smoothly.

We truly appreciate your recommendation and we look forward to assisting you again in the future!

Kind regards,
Team 77D

Rated 5 out of 5 stars
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Meriem,

Thank you for your feedback! We’re glad to hear you had smooth communication with our team and appreciate you sharing your experience.

Kind regards,
Team 77D

Rated 5 out of 5 stars

Recently ordered a necklace for my wife…

Recently ordered a necklace for my wife and Raul Berciu from sales was excellent really helpful and knowledgeable. This is my second time purchasing from 77D and they have been excellent both times, couldn’t recommend more, thanks again!

October 27, 2025
Unprompted review
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Reply from 77 Diamonds - London

Dear Liam,

Thanks for your feedback! We’re glad Raul could assist you, and it means a lot that you chose 77 Diamonds again. Your recommendation is much appreciated!

Kind regards,
Team 77D

Rated 5 out of 5 stars

Had an amazing experience with 77 diamond

Had an amazing experience with 77 diamond!
Cecelia service was impeccable.
Friendly, attentive & great communication.
A really easy experience, everything was explained to me with great detail.
Would highly recommend 77 diamond.
Thankyou again Cecilia.

October 7, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Bruce,

Thank you so much for your thoughtful review! We’re thrilled to hear that Cecilia provided such attentive and detailed service and that your experience with 77 Diamonds was so smooth. Thank you for your trust and recommendation!

Kind regards,
Team 77D

Rated 5 out of 5 stars

Personal, Helpful and Knowledgeable

Holly a was very helpful choosing a last minute birthday gift. Initially, I organised to collect the jewellery in person but the team seamlessly organised Royal Mail delivery to my home address.

October 18, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Julian,

Thank you for your kind words! We’re happy to hear Holly could help you find the perfect gift and that the delivery was seamless. We really appreciate your feedback!

Kind regards,
Team 77D

Rated 5 out of 5 stars

77 Diamonds and especially Tarek…

77 Diamonds and especially Tarek Alawiye were very easy to work with and quick to come back with what one had requested. I would recommend their company for those searching a good experience.and transparency with time needed.

October 9, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Sophie,

Thank you for your kind words! We’re so pleased to hear that Tarek made your experience with our company smooth and transparent. We truly appreciate your recommendation!

Kind regards,
Team 77D

Rated 5 out of 5 stars

The 7th star of the 77 Diamonds - Stefana Adamache

Competitive prise will always be a choosing criteria; but the 5 stars experience was because of the sales person who took time to go through the entire process with me; Stefana Adamache, had the patience to give me all the possible options so that i find the best piece within my budget and still keep my personal requirements; a person with very good knowledge of sales and customer service; because of Stefana, I will choose 77 Diamonds from now on without any doubts. I have worked 5 years for Colombian Emeralds Miami, as sales manager and i can only end my review by mentioning that she has all the knowledge and skills to become a future leader withing your corporation and hopefully she will.

September 23, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Adrian,

Thank you so much for your thoughtful and detailed review! We’re delighted to hear that Stefana provided such exceptional service and helped you find the perfect piece within your budget. Your recognition of her professionalism and dedication truly means a lot.

Thank you for your trust in 77 Diamonds and we look forward to assisting you again in the future.

Kind regards,
Team 77D

Rated 5 out of 5 stars

Fantastic from the get go

Fantastic from the get go, really happy with how it has turned out, Cecilia was brilliant and always kept me informed of how the ring was doing, also managed to change the carat size at the very last minute 😀
Would definitely recommend to anyone, also the ring came a week before it was going to which is an added bonus 👍

October 24, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Thank you so much for your kind feedback! We’re delighted to hear that Cecilia could make the process smooth and enjoyable, It’s wonderful to know that your ring arrived ahead of schedule and that you’re so happy with how it turned out.

Kind regards,
Team 77D

Rated 3 out of 5 stars

Bad communication

It was VERY difficult to communicate and try to order a engadgement ring after a purchase of the stone, They asked around 300 euro more than on the website. So we just make it by our local juwellery, more options and cheaper. The stone was not a problem, I received it relativelly quick.

October 1, 2025
Unprompted review
77 Diamonds - London logo

Reply from 77 Diamonds - London

Dear Nick,

Thank you for taking the time to share your feedback. We’re sorry to hear that communication felt difficult during your order process, that’s certainly not the experience we want for our customers.

We understand that you were working with a very tight timeline, and our team offered an alternative option to accommodate your request as best as possible with what was available at the time. We’re glad to hear that your diamond arrived promptly, and we hope you’re pleased with it.

Kind regards
Team 77D

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