I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
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See what reviewers are saying
Horrible customer service. I asked for a refund for a product which was delivered spoiled & unsafe for consumption.I was told that I was wrong & that the product was fine.
Company replied
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
Your customer care on the phone are super polite & professional. I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before l... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.2
Great
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UBUY tracking information is not accurate
UBUY says, go to the app for realtime tracking, but in realtime, a shipment is out for delivery while in UBUY app, it somewhere else in other country.
May 10, 2022
Reply from Ubuy Kuwait
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Genuine products as displayed on the…
Genuine products as displayed on the page. Delivered ontime.
May 9, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
good service
May 2, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Awsome servers
Good quality products. Exactly as described on the website. Customer service representatives are friendly and helpful. Occasionally, some items take longer than expected to arrive, and that's the only downside. Good luck!!
May 2, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hi,
Thank you so much for taking the time to leave us a 5-star review.
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Best Regards
Team Ubuy
I ordered this eco-friendly free Dyson…
I ordered this eco-friendly free Dyson Airwrap Compatible Countertop Corner from ubuy. Keeping aside the superb product quality, I am quite pleased with the express shipping and packaging of the item.
April 28, 2022
Unprompted review
Reply from Ubuy Kuwait
Hi,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Team Ubuy
Very nice and I received product before…
Very nice and I received product before time and very fast service thank you
April 25, 2022
Reply from Ubuy Kuwait
Dear,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Regards,
Team Ubuy
I've ordered some pots and succulents…
I've ordered some pots and succulents for wedding purpose. There was a bit of an issue with the delivery but the team quickly sorted this out and got everything to me. Great service and the pots look fantastic..
April 23, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I got these delivered much before time…
I got these delivered much before time & in a very good condition. The colour, design & size of the product is perfectly ok & matches to the product shown on the website. Prices are also competitive. I'm fully satisfied & I would recommend this site for online shopping..
April 23, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
i ordered 2 items and each one 10…
i ordered 2 items and each one 10 pieces and you charged me . Now when I followed the order it is only one item ONLY !!!!! what kind of service is this ? how you describe this ???
April 23, 2022
Reply from Ubuy Kuwait
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please share your experience in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Product did not has delivered
April 22, 2022
Reply from Ubuy Kuwait
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please share your experience in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Ordered a phone from hongkong as I…
Ordered a phone from hongkong as I spoke to the call center regarding the phone he was in a bad mood and he cancelled my order within 2 minutes
April 21, 2022
Reply from Ubuy Kuwait
Hello,
we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please share your experience in detail along with the order number at info@ubuy.com. Our team will look into the concern.
Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Buying on UBUY
Easy to access via the net. Excellent display of Products, excellent after sale service. very high quality products worth the price.
April 18, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Very excellent service.
April 18, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Bad follow-ups
Well, the worst matter about Ubuy follow-up service is that there is no follow up on delayed orders/parcels this observation also includes not being able to collect the entire order in one parcel upon ordering but is instead dispersed into multiple parcels of the same order which makes it difficult to follow!. I hope this observation is clear and noted. Thank you.
April 15, 2022
Reply from Ubuy Kuwait
Hi,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
great service
April 13, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Always a good experience
Always a good experience - any issues I have are quickly resolved by the dispute team.
April 8, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Thank you very much
Thank you very much. Very happy with the purchase. Arrived safely and was very well packaged.
April 7, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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