A1 Clutches Reviews 

2,250
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient mechanics who complete vehicle repairs quickly while keeping communication exceptionally clear throughout the process. Consumers also appreciate the reasonable pricing structures and transparent quotations provided well before any major work actually begins. Some reviewers were not happy with unexpected billing issues, pointing out confusing invoices, hidden fees, and final costs that significantly exceeded their initial estimates. A few people additionally mentioned lingering mechanical problems after vehicle pickup, alongside occasional difficulties with arrangements like courtesy cars. Some customers also noted feeling dismissed when attempting to address these frustrating service discrepancies with the team.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient communication, friendly staff, and prompt... See more

Staff

Customers had positive experiences with staff, highlighting that team members are friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are fair, highly... See more

Product

Consumers find product experiences to be mixed, with starkly contrasting opinions. Many reviewers praise the... See more

Quality

Reviewers mention positive feedback about quality, noting that the workmanship is excellent and repairs are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional from the very first contact through to after work snagging. Clarity on quotation for work. Video review and phone call with solution options during work. Technical knowledge of why issues... See more

Rated 5 out of 5 stars

A big thanks to Guri and the entire team at A1 Clutches Tipton. Needed a new clutch, flywheel and slave cylinder on my S3. Was quoted a fair price for the work required. The job was completed a... See more

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Staff were courteous , honest and polite at all times. I was sent a video detailing the works and quoted a very reasonable price. I have collected the vehicl... See more

Rated 5 out of 5 stars

Clutch packed up the Thursday a week before Christmas. Phoned A1 on Friday. Tony said bring it in Monday (3 days til Christmas). Fixed it same day (had to replace clutch and slave cylinder). Incredibl... See more


Company details

  1. Auto Repair Shop

Information provided by various external sources

Established in 1990 A1 Clutches are the leading Clutch and dual mass flywheel specialists in the Midlands, we operate from multiple state of the art sites. We specialise in high performance, 4 – 4, light commercial vehicles and even motor homes. We consistently strive to offer our customers an unbeatable service and 2 year warranty on clutches, leading the way in our industry. A1 Clutches are a specialist IMI Approved Repairer of 7 speed DSG VW gearboxes. All of our technicians are highly skilled in their field and are continually trained in the latest procedures and practices. We operate a reliable collection and delivery service and can supply you with a free courtesy car whilst your vehicle is being repaired Subject to availability. We offer a free no obligation check on your clutch while you wait by one of our highly skilled technicians, this only takes minutes so there is no need to book.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,250)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

honest and very fast turn around they…

honest and very fast turn around they cannot do enough for there customers

November 19, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Mr Millward

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by the team at our Tipton branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Quick, easy and cheap

Quick and easy experience. I was kept informed throughout. Needed recovery for my car to get it to the garage and that was no trouble. Cheapest price by far in Derby. Don’t look anywhere else for car repairs especially clutch related issues. All fixed within 24 hours of the first call. Also includes a warranty. I’m not car minded but it was explained very well.

December 7, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon AJC

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Tony and the team at our Derby branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Amazing garage

I was very pleased with the service I received when I called the garage on Friday to arrange for my Mini Countryman's clutch to be replaced. My appointment was scheduled for the following day at 8:30 am, and the work was completed by 1:30 pm. The staff were professional and friendly. I highly recommend this garage and have already shared my positive experience with my family and friends.

My car now drives like a dream and feels brand new.

December 7, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Kat

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

5 Star service.

Excellent service from my first phone call for a quote to having the new clutch fitted. Thanks to Steve for good advice & arranging for the fitting in a timely efficient manner.

December 5, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Mr Wilson

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Very professional

Very professional, an efficient lady receptionist and Steve who was in charge. Easy drop off. They kept me informed throughout of progress and cost. Put themselves out to get the car back to me and the job was well done. Thanks

November 29, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Mr Massey

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Used some good garages over the years but they are among the best

I have used some good garages over the years but A1 has to be among the best. Not only did they provide the most competitive quote, but booked it in same day, gave me a courtesy car and by the time I got home had dismantled the clutch and sent a video of the problems!
Having agreed necessary extra work over the phone, they completed the job by the following afternoon.
Staff are friendly, efficient and clearly explained all the issues.

November 19, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Dave

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by the team at our Tipton branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

My experience with A1 clutch was superb…

My experience with A1 clutch was superb from start to finish. I found the staff very helpful and thorough. Rick took me on a test drive and was persitant to find the problem as it was intermittent. His knowledge was excellent and the mechanics fixed my car in one day. A1 sent me a video so I could see the exact problem. Overall I would highly recommend this company as I've been recommended over the years. Thanks to A1 my car is running perfectly

November 5, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Sally

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by the team at our Tipton branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great afternoon.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

My car was sorted in a very…

My car was sorted in a very professional manor I would recommend A1 clutches thank you for your service

October 23, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Ann

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Suki and his team at our Cannock branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Major Gearbox Repair on Volkswagon Tiguean…

Explained in detail what they were going to do. No mansplaining, young lady was very knowledgable. Did what they said they would do. Helpful video.

October 22, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Jill

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

The Best Of the Best..

Absolutely Amazing Service provided by A1 Clutches which Are Based in Bradford street Birmingham.I Had My Car Recovered From Coventry By The AA.
Had Issues with My Clutch on My Kia Optima...The Full Replacement was Done in Less than 7 Hours.
Also I Received a Video of The Failed Parts Promptly.
The Price Quoted Was An Absolute Steal...
Customer Service was Second To None..
Going Forward I will get my Car Serviced at A1 Clutches...Thank you So Much A1 clutches/Team For Your Honest Advice.I will not Hesitate to Recommend you To All my Family And Friends..
Thank You So Much Gill(Coventry)

October 31, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Mr Gill

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great weekend.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Excellent service,friendly staff done…

Excellent service,friendly staff done the work quickly and well,went above and beyond to get it done,competitive price,would recommend to anyone.

October 22, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Mr Morgan

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Suki and his team at our Cannock branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great weekend.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

a pleasure to deal with this company

a pleasure to deal with this company. phoned for estimate for a clutch on a vw tiguan, gave me a price and did the repair next day,Tony and his team were friendly and polite,and kept me informed all the time ,
EXCELLENT SERVICE .WOUD RECOMEND TO ANYONE..

November 1, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Mr Clayton

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Tony and the team at our Derby branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great weekend.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Returning Customer

Steve & Shaz

Returning Customer
I had the clutch replaced on our Skoda Octavia last year. The service and quality of workmanship was excellent and the car continues to perform well.

My Sons Car – Clio
Recently my son had a problem with the gearbox on his Clio and I had no hesitation in recommending the Birmingham branch of A1 Clutches.
Once again, the service and quality of workmanship was completed to a high standard and my son is happy with the work carried out.

Steve, Shaz and the team at A1 clutches continue to provide a friendly polite and professional service.

Keep up the excellent work.

Thank You.

October 30, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Laghdir

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Really good service very happy with all…

Really good service very happy with all I had done!

October 21, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Kimberley

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Suki and his team at our Cannock branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Great experience

Great experience! Extremely helpful and quick service for any issues I had. Would recommend massively.

October 22, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Charlotte

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Suki and his team at our Cannock branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Was a brilliant job on my car would…

Was a brilliant job on my car would recommend this place 100 present was very helpful and staff were great and very friendly and very good at getting things sorted on time thanks very much for your service

September 12, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Mandi

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Suki and his team at our Cannock branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.

Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Great service, can recommend!

My gearbox on my 2017 Kia Sportage had its synchros fail in 4th and 6th and was grinding into gear.

Booked in a week later at A1 clutches Derby. Dropped off on Monday and work complete by Wednesday lunchtime.

Clutch replaced and gearbox refurbed, now runs like new again.

Great service with piece of mind warranty.

October 23, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Mr Chambers

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Tony and the team at our Derby branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.

Steve Martin - Customer Services Dept

Edit reply

Rated 5 out of 5 stars

Fantastic!

Took my car to the branch to have a new clutch fitted. Once arrived at the branch, I was greeted with great customer service from the branch manager Suki. I then came back later that day to collect my car and it has driven great since. Great branch, great team, PLEASE USE!

October 21, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Morning Michael

Thank you very much for taking the time to write your 5 star review re the work carried out on your vehicle by Suki and his team at our Cannock branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great day.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Would recommend to anyone!!

Would recommend to anyone!!

I had my clutch replaced at A1 Clutches Digbeth and A1 is the perfect name for them! The service I received was impeccable from start to finish, the price was very good and Steve and Shaz kept me well informed of the progress and got me in and back on the road much faster than any other garage I tried. I am very happy with the service I received and would highly recommend them to anyone! 🌟🌟🌟

October 22, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Fatimah

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great afternoon.
Steve Martin - Customer Services Dept

Rated 5 out of 5 stars

Great!!

I called on Friday afternoon for a quotation, this was a better price than multiple other places I had tried. On acceptance they managed to fit my vehicle in the next day and the work was completed promptly, meaning from quote request to work completion was less than 24 hours. Couldn’t fault anything from customer service to standard of work. Have already recommended this service to others!!

October 12, 2024
Unprompted review
A1 Clutches logo

Reply from A1 Clutches

Good Afternoon Chris

Thank you very much for taking the time to write your 5* review re the work carried out on your vehicle by Steve and his team at our Digbeth branch, your comments are very much appreciated.

Customer service is our number one priority at A1 Clutches

We look forward to assisting you again in the future.

Have a great afternoon.
Steve Martin - Customer Services Dept

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look