A1 Blinds Reviews 100

Back to A1 Blinds again because of the excellent service we have had previously- and once again are delighted with the entire service and blinds- great communication, received a call to say that the fitter was on his way and Andrew was so professional and friendly (even coping with our very friendly but vocal cocker !) Would not hesitate to recommend.

Got blinds fitted today excellent service, fitted by Mark done excellent job so pleased went with a1 blinds, no mess and fit perfectly

Fantastic service today! The blind fitting was super quick with no mess! Would highly recommend, thank you!

Good price fast service.
2 blinds fitted in 15minutes.
Fitter even cleaned up.
Big thank you to all staff & fitter.

DO NOT waste money on this company !
Sold me some sand coloured blinds & failed to tell me they go pink /orange in the sunlight.
The women on the phone admitted they would not tell a customer about it so in other words ripping people off .
I will be going to trading standards & phoning my bank as the quality is absolutely terrible.

I can only praise A1 Blinds for their excellent service. I absolutely love my Perfect Fit wooden blinds! Every interaction was friendly, helpful, and professional.

Would you like me to make it sound more formal, enthusiastic, or keep it natural and conversational like this?

We had some Venetian blinds fitted & from A1 & could not have been simpler. We got turned away by a local company with having a very awkward half bay window, but the fitter for A1 made light work of it. We absolutely love them. Highly recommend A1.

From start to finish the service I received was fantastic. The staff in the shop were really helpful and then the guy that came out to measure up was great. Fitting was done efficiently, very tidy and the fitter gave great customer service. My family have used A1 blinds for years and we will continue to do so.

Staff were helpful and friendly. We were given a time slot for measuring. They gave us a quote, we placed our order and given a fitting date the following week. Fitter arrived and blind was fitted quickly. Great quality blinds, have always used A1 blinds and highly recommend them.

I would like to put a complaint re to the A1 Blinds at Braydon
On Saturday the 7th June we had the whole house fitted with Wooden Venetian Blinds
When the fitters arrived they fitted all of the rooms apart from the French Door window in the lounge.
When they began to fit the French Door window in they couldn’t do it for the reason was that the person who measured the windows for the blind had wrongly measured the French Door Window.
I then paid the fitter the remaining balance of £800.
The total for the Venetian Blinds was £1.600.
I paid the total balance assuming that the job would be completed on Monday 9th June.
The bracket is already in place to fit the blind which would take 10 to 15 minutes.
On Monday the 9th June I contacted the A1 Blinds on Chainbrige Road which is about 3 miles to where we live.
I spoke to the customer service to find out when the blinds would be fitted, I was informed that the fitters would be out on Wednesday 11th June from 8am to 4pm.
I informed them that I have an hospital appointment as I am receiving Chemotherapy at 2pm and asked could they make it a AM appointment.
I also mentioned that I have a hospital appointment on Tuesday 10 June and another Appointment on Thursday 12th to have Cataracts to be removed.
I was informed they could come out on Saturday 14th or Monday 16th.
I then asked to speak to the manager ref to this as I had paid for the job of all of the blinds to be fitted .
I then asked to speak to the manager and I explained the situation to the manager that the job will only take around 15 minutes to finish.
I explained the situation ref to hospital appointments and my unavailability to be in all day on the Wednesday 11th.
Also I was mainly concerned that there was no blinds on the French Doors and it was a security risk as you can see right through into the lounge and sitting room.
All I was asking was could they make it a AM appointment for the fitters to finish the job what has been paid for .
The manager was not very helpful try to arrange this for me and said that she could not guarantee that they will be out on a morning call.
She was very abrupt and was very assertive towards me and kept interrupting me when I was trying to talk.
And eventually said she would try and see the fitters to come early although could not guarantee it.
I found by talking to her that her management skill are not up to standard, also her customer service skill were zero by not being helpful and her attitude being very assertive towards me.
This person in my opinion needs to be trained in her management skill and almost certainly in her customer service approach
What would only be a 15 minutes job to do before they start there other days work after all the job has been paid in full and I expected some respect from your company.
I have used A1 Blinds for many year and I also have properties and used A1 Blinds for them as well.
I expected better customer service from your company which I did not receive and not to be spoken in such of manner that I received from your Manager.
After all of the years I have used your company I am very reluctant to do so in the future.

Recently had Nick from A1 come and fit the whole house with new sets of blinds having had Steve come out a couple weeks previously to measure. Very quick, easy and painless experience, blinds look great, and we had a reasonably priced deal too.

Would recommend both of them and A1 in general to anyone, they were great throughout.

Just had a shutter fitted by A1 Blinds - from appointment through to installation A1 Blinds were superb at every stage, already booked to get more. Would definitely recommend - top class!!

Very impressed with our new blinds, excellent quality and expertly fitted

We had 3 bedroom blinds fitted recently. The team were lovely and we received excellent customer service all the way through. Very happy with the final result and the quality of the blinds, especially the star patterned blind in my baby son’s room! Will definitely be using A1 again when we decorate the rest of the house.

Got two blinds fitted in my new house and cannot fault the customer service or the product itself. Very friendly and helpful from start to finish and the quality of the blinds are fantastic, especially at the cost. The value is great! I love them in our new house. Will be back.

Learned the hard way - rated 2.9 on here for a reason.
Check the Terms and Conditions before paying a penny, there is nothing that they will be held liable for.
To add salt to the wound, my experience with their customer services was also disappointing- no human element, referred back to their 52 t&cs.
Thankfully a small order to begin with! Avoid and spend your money elsewhere, as we will be going forward.

In response to the reply I have received - the fitter, came and rectified the issue on Tuesday as stated, I was at this point asked to remove my review. I politely noted that although I appreciate the blind was fitted (late 5.50pm- and I was not notified what time until I had to message and ask, after waiting in all afternoon) still stand by it being a 1* service - and I will not use you again.

Had fly screens installed the product quality is good but the issue is i was not told by Shaun who came and took the measurements that there would be gaps under the flyscreens (no information was given regarding it )
It made no difference amount of bugs,spiders coming in from the gaps
Wish i had not even bothered getting it installed

Beware of this company they are been dreadful to deal with if you cancel an order. They came out to do a free quotation and I was quoted a supposedly discounted price from the salesman. £145 for one large blind. However after looking at the website they offer 5 blinds for £269! So I inquired why it was so expensive for mine. They said I had ordered a more expensive fabric. I was not given any other option by the salesman he offered one fabric and said all colours were the same price. He gave me a higher quote but said he had applied discount and rounded down the price making it out I was getting a good deal. £145 for 1 blind.
I was not happy about this so I asked them to cancel the order which they said we can’t do as we have not got the paperwork back yet. I phoned the next day they said we can refund you but it will be £20 admin charge I explained that I was within my 14 day grace period they said that as it was a measure up they had to make a charge but I reminded them they offer free quotes so they then said it was because I paid by card!
They have not returned my payment which they promised to send last week deducing an admin fee! Which they are not allowed to do I have been in touch with consumers service and as it was cancelled before they got the paperwork back I am entitled to a full refund as the item wasn’t even made prior to cancellation (same day).
I have contacted this company 4 times about my refund They have given me the runaround saying they will send a cheque 2nd class which they promised to do last week phoned today and still not sent! A cheque 2nd class won’t get it till next week then will take a week to clear!!! Cheques??? who does this in this day and age??? Dark ages or what! how desperate is the company not to handle a simple refund by bacs?? Not very professional in my opinion!
The manger was aggressive and as
I record personal calls due to hearing difficulties and memory issues and told them this I was then threatened by the manager who said I was breaking the law and not allowed to do this! It is not illegal for person calls to be recorded so intimidating tactics from them also!

The blinds I had from them in the past (1 year ago) have stared to break I was told they would change £20 to replace a brass cog that flew out and a quote for snapped cords. I was a fool to go back and urge others to go elsewhere as this company are not very efficient in dealing with complaints and refunds.

POOR CUSTOMER SERVICE VERY RUDE
myself and my partner’s mum visited the store in Forest Hall the woman that working in the counter don’t even say hi and look at us, my partner’s mum had rang prior the visit and booked for appointment to measure our house. Just like pretty woman moment the staff was so rude and looking at us as we can’t afford your blinds.
Gary came to our new house and measure the blinds, he was friendly and professional, I agreed with the price and paid the deposit, one week later Andrew came to fit the blinds but he came with the wrong size of blinds and had to reschedule another week. I was okay with it, then customer service rang me that they have booked a day for new fitting, as I won’t be in, I can arrange my partner’s mum to be in the house for them, I rang them to ask for their account number only to be given the wrong details. The woman on the phone was rude and had ill telephone manner. I found their email on google and ask for the correct account details, someone reply with the correct details. As soon as I get it I transferred and paid my remaining balance. The fitter came and fitted the new blind only asked my partner’s mum for another payment and I’ve got an email that I haven’t paid my remaining balance. I had to send screen shot of my bank transferred.
The service absolutely diabolical and unprofessional, absolutely embarrassing the way they handled client experience.

Not recommended to use them.

Great product choice and a quick install. Everyone from start to finish very friendly.