A1 Blinds Reviews 

Beware of this company they are been dreadful to deal with if you cancel an order. They came out to do a free quotation and I was quoted a supposedly discounted price from the salesman. £145 for one large blind. However after looking at the website they offer 5 blinds for £269! So I inquired why it was so expensive for mine. They said I had ordered a more expensive fabric. I was not given any other option by the salesman he offered one fabric and said all colours were the same price. He gave me a higher quote but said he had applied discount and rounded down the price making it out I was getting a good deal. £145 for 1 blind.
I was not happy about this so I asked them to cancel the order which they said we can’t do as we have not got the paperwork back yet. I phoned the next day they said we can refund you but it will be £20 admin charge I explained that I was within my 14 day grace period they said that as it was a measure up they had to make a charge but I reminded them they offer free quotes so they then said it was because I paid by card!
They have not returned my payment which they promised to send last week deducing an admin fee! Which they are not allowed to do I have been in touch with consumers service and as it was cancelled before they got the paperwork back I am entitled to a full refund as the item wasn’t even made prior to cancellation (same day).
I have contacted this company 4 times about my refund They have given me the runaround saying they will send a cheque 2nd class which they promised to do last week phoned today and still not sent! A cheque 2nd class won’t get it till next week then will take a week to clear!!! Cheques??? who does this in this day and age??? Dark ages or what! how desperate is the company not to handle a simple refund by bacs?? Not very professional in my opinion!
The manger was aggressive and as
I record personal calls due to hearing difficulties and memory issues and told them this I was then threatened by the manager who said I was breaking the law and not allowed to do this! It is not illegal for person calls to be recorded so intimidating tactics from them also!

The blinds I had from them in the past (1 year ago) have stared to break I was told they would change £20 to replace a brass cog that flew out and a quote for snapped cords. I was a fool to go back and urge others to go elsewhere as this company are not very efficient in dealing with complaints and refunds.

POOR CUSTOMER SERVICE VERY RUDE
myself and my partner’s mum visited the store in Forest Hall the woman that working in the counter don’t even say hi and look at us, my partner’s mum had rang prior the visit and booked for appointment to measure our house. Just like pretty woman moment the staff was so rude and looking at us as we can’t afford your blinds.
Gary came to our new house and measure the blinds, he was friendly and professional, I agreed with the price and paid the deposit, one week later Andrew came to fit the blinds but he came with the wrong size of blinds and had to reschedule another week. I was okay with it, then customer service rang me that they have booked a day for new fitting, as I won’t be in, I can arrange my partner’s mum to be in the house for them, I rang them to ask for their account number only to be given the wrong details. The woman on the phone was rude and had ill telephone manner. I found their email on google and ask for the correct account details, someone reply with the correct details. As soon as I get it I transferred and paid my remaining balance. The fitter came and fitted the new blind only asked my partner’s mum for another payment and I’ve got an email that I haven’t paid my remaining balance. I had to send screen shot of my bank transferred.
The service absolutely diabolical and unprofessional, absolutely embarrassing the way they handled client experience.

Not recommended to use them.

Great product choice and a quick install. Everyone from start to finish very friendly.

Wouldn’t recommend them.they had 4 attempts at fitting mine and they were a mess then they call you an “awkward customer” 🫣 all because I wanted blinds that fit! I think4 attempts is enough chances. Worst company I have ever had in my home. The blinds were different distance from the window at both sides of the window. The mechanism was hanging out. The pull chord were 72 inches from the floor, which is outside government recommendations and as I am only 5 ft I needed to use a chair to
Operate … nightmare. The customer service was poor and the office manager was rude! But they twist it and say you were rude to them. I don’t normally react to bad behave but this time I did and I admit I was rude back after the way the manager continued to speak to me was inappropriate for her to do this as I was only asking for blinds that I was paying for to fit correctly! And they aren’t the cheapest or best quality. Use another company if you can.😤 I now have beautiful better quality blinds fitted by a local professional trader for a fraction of the cost 💕 I don’t expect their response to this feedback will be a positive one but it’s the truth! 😳 and the truth often stings! Wouldn’t have given any stars but they was the only option to give one star I knew you would respond this way.its your only defense for what you say is minor mistakes but after 4 attempts you still couldn’t correct them! The sarcastic person was in face your office manager and there is other evidence on here to confirm other customers have been in the receiving end of her unprofessional behaviour and that does need to be addressed!! Instead of deflecting this onto your customers.

Outstanding service from start to finish
Gray came to measure for me talked me through everything was happy to give several quotes on different blinds lovely man Mark came to fit them very quick at fitting them cleaned up the little mess he made lovely lad one happy customer would definitely recommend 😊

Got my roller blind fitted paid £100 for a little window material thin as anything gap left people can see in abs rubbish phoned to complain got told to email customer service done that still waiting for reply week later quick enough to take money slower of your not happy il keep at them till this is resolved , explained I'm struggling to start with but managed to get money together and the product is cheap be going elsewhere next time

Excellent service from start to finish. Gary came to measure up and gave us lots of help and advice. We needed15 blinds in total and they were made in just 1 week. The 2 fitters were excellent and really quick and have made a super job, we are very happy we chose A1 and will certainly use them again in the future

What an absolute fantastic service, should of used A1 blinds when we 1st moved into property.

1 measuring appointment was absolutely fine, the guy explained everything clearly, didn't feel rushed at all.

2. Spoke with a lovely lady, on the phone to make payment, I so wish I had got her name, so polite and had a very calming voice.

I believe she was an older lady, so please if you know who she is, tell her she's absolutely wonderful.

3. 7 days blinds fitted, they look great, and room looks so much brighter. The guy who installed them,
Was polite and very professional, while having a good crack on.

Will 100% use them again, and recommend to friends and family based on my experience.

Personally won’t use A1 Blinds again, my experience was poor. Gentleman came to measure the blinds and three weeks later I managed to secure a fitting date. Some blinds were fitted poorly and others were the wrong size, another date was rescheduled. AGAIN on the second date the blinds were still the wrong size. I was then contacted by a member of their team with a bad attitude, asking to set another date. The blinds were finally fitted, I then contacted A1 blinds to express my dissatisfaction with their service. I have now been ignored. Thanks again A1

Brilliant Service!
The entire process from the selection of blinds, regular updates on the delivery date and installation was extremely efficient. The installation was clean and professional, well done to "Mark". Highly recommended.
Thanks again,
Manas

We have just had our blinds installed. Excellent service from ordering to installation.
Highly recommended.
Thank you

Unfortunately, I wish I had read the reviews before ordering with A1 Blinds in Oct 2022, initial appointment was rushed, but I didn't realise this wasn't a normal experience until speaking to people afterwards.

When the fitter came to install one of the made to measure blinds was completely the wrong size to his due he took this away and said another install would be booked in. The date then came 3rd January a further 3 weeks later, which I said I couldn't do. Since then I have been in touch to ask when this will be done as this is almost 10 months later, promised a call back, never happened, called again spoke to a lovely lady at this point so thank you, then I was called again by another lady, who said she would have to try and find it, extremely unhelpful, I did ask to speak to a manager to which I was told, they are upstairs and only communicate initially via email which surprisingly is an info@ email address , I have asked to be called back this afternoon for either the following outcomes 'install date or a refund'. There seem to be some internal communication issues. Hopefully someone will reach out to me with a resolution, but I would seriously consider where you spend your money if you are looking for some good customer service. On a positive note the blinds are actually nice, just a shame I am missing one when I spent so much money.

Made an appointment, someone came out and measured my window. He was in a hurry so I felt that I had to choose my blinds as quick as possible. The roller blinds are not the quality that I expected, my old blinds are far superior. The cord that operates the blind is so inferior, I have to keep putting it back together. The price that I paid for this inferior product is beyond a joke. They were advertising much cheaper prices when I ordered mine. I FEEL THAT I HAVE WELL AND TRULY BEEN RIPPED OFF.

We are still waiting for the correct blinds. This will be the third pair they have made. The initial appointment felt rushed and only two books were brought in to choose from. I only knew there were more choices because I’d called into the showroom so I asked for them. The first lot were fitted but so quickly that we weren’t given a chance to even check them before paying. They’d switched the colours on the orders so I rang them and a nice lady was apologetic and reordered them. They arrived another week later and they’d done the same thing again. They are now making our third pair. They are clearly rushing, the process is a bit slipshod and it’s disappointing as I’ve used them before. Won’t be again. Communication is clearly very poor and the measurement and first delivery felt rushed and off hand. It’s a shame for a local company. Needs an overhaul.
I think with regard to your reply, a much more gracious and sincere apology would have been more appropriate and would have sufficed.

2nd time trying to get this company out for a quote but apparently they don't seem to cater for people working 9-5. Asked for the latest appointment and the bloke rocked up at 12.35pm hence I wasn't in due to being at work till 3pm. Won't be rebooking as was also left an arsey message stating he was sat outside. Maybe if you communicated with customers like ringing half an hour before just showing up between 12-4pm you wouldn't have no shows... just a thought!! I'm off to book an appointment with a more reputable firm now... have a good day

I have used this company before; it took three attempts for them to get the right sized roman blind.
Giving the benefit of the doubt this second time, I physically took my daughters blind into store to order an identical one but a different colour. I picked it up a week later. 3 inches too short. How?!
Passive customer service.
I used as they are local to me.Not again.

We had our full house fitted today with a1 blinds. The quality of our chosen blinds are excellent. The fitter was very quick and professional. He even swept up after himself. With such a choice of blind companies these days I am very happy we chose them for our installation. I have already started recommending them to all of our family and friends.

I wouldn't touch A1 Blinds with a barge pole. I ordered 3 kitchen roller blinds at a cost of £374 - 1 at 6 feet wide and 2 at 3 feet wide. One of the smaller ones was fitted at a tiled window surround. Two weeks after it was fitted, 18 tiles and the trim at this window came crashing down on the bench smashing several china mugs. The drilling into the tiles had obviously loosened them and they eventually came loose and dropped. These tiles had been in place for 30+ years. I contacted A1 blinds, asking if someone could come out and see what had happened. (I took and sent photographs of the 18 fallen tiles and trim on the bench). However A1 Blinds attached no blame on their behalf to the problem. The Managing Director emailed me to say if the fitment of that blind had caused the tiles to dislodge, then why had the other two not caused the same problem. VERY SIMPLE ANSWER - the other two were not fitted to tiled windows! I had to pay for a tradesman to retile the window. The old tile cement had to be ground from each of the 18 tiles and then they were cemented back around the inside of the window. Needless to say I wont be using A1 Blinds in the future and have advised all my friends and family to stay clear of A1 Blinds .

Extremely pleased with 2 Venetian blinds fitted recently.
Great customer service from Geraint and the 2 fitters. All were approachable, efficient and happy in their work.
The blinds look amazing!