A1 Blinds Reviews 

All I can say about A1 blinds is that its a Mickey mouse company, we got measured in February for 5 blinds for our bow window bear in mind we have had a pandemic so we knew things would be later than normal,anyhow we got them fitted about 6 weeks ago and not 1 of the 5 fitted properly and to top it off the ribbons on the blinds 4 had 2 ribbons and 1 blind had 3 ribbons, anyhow the fitter remeasured and said he would get it sorted straight away, anyhow we waited for a few weeks but not a peep from them so we called into our local A1 blinds shop to see what the hell was going on then on Saturday gone the fitter turned up but no one told us he was coming, luckily we were in as we were waiting for the gas man, this rate we might have them for xmas.

KEEP AWAY!!!
If it was possible to give a 0 star rating I would have used it.
Lived in my house for 13 years and have used A1 blinds everytime, this being the third occasion. 3 x roller blinds ordered and waited a couple of weeks for fitting date.
I work, so asked my son to come and sit whist blinds were being fitted which was 21st August. At about 9.40am I received a call to say fitter would be 10 minutes?..I asked if he could give me 15/20 minutes as my son had to travel to my house.
Fitter rang back to say he would be there at 10am, which was fine, baring in mind my son swapped his day off at work to come and sit.
At 10.10am I received another call from fitter to say he had the wrong order on his van and would be back after lunch. My son decided to just sit and wait anyway. I heard nothing more until it got to 13.35pm and I decided to call to see what time he would return to fit blinds? I was put on hold and then told he'd be another couple of hours? Which takes the time up to approximately 15.40pm. More like teatime rather than "just after lunch".....
A few minutes later I received another call from Jasmine explaining that the material they had opened to use for my blackout blinds (2 of them) out of the 3 was faulty???
Seems strange that the fitter was on his way earlier that morning with the wrong order, so where was my original blinds??????
I assumed he'd gone to rectify the matter, not for the company to manufacture them AFTER the morning they were supposed to be fitted?
All this time my son is sitting in my house wasting time. Jasmine on the other hand was of little or no help at all. She apologised, expecting that to be enough?
I tried ringing them twice to ask for discount for all the inconvenience, I also had old blinds sold to 2 people,they were let down there too, no answer so sent email.
Jasmine rang back and again apologies for what had happened, but said I wouldn't receive any discounts at all. She spoke over me when I was trying to explain about all the inconvenience at our end , but she wasn't interested at all. Very bad customer service indeed. I told her I'd never use A1 Blinds again, even that didn't phase her?
What I can't get my head around is where or what happened to the blinds that were being fitted at 10am?
Take your custom elsewhere is all I can say.

I agree, worst customer experience I've ever recieved. I think it depends on who your dealing with but we waited for a blind consultation for 4 hours and he never turned up in the time bracket we were given. When we chased it up, I was reassured he was on his way, an hour later when I called I was told he has already been and we had missed him, which was false. Poor communication. Went with ryton blinds instead and recieved much better service.

Do not use. Ordered blinds then told 2 weeks for it to be fitted. They arrived with wrong fittments said he would contact office to have them sent urgently and they would contact us about fitting them the next day (Saturday). As he went to leave said it could be Monday. No call over the weekend we contacted them on Monday as looked as though they would not contact us. Said they would check and get back to us, two hours later just been informed it would not be till the end of week before they get parts so not even a date for fittment. now going to seek legal advice as this is breach of contract.

Bryce came out and fixed our outside blind. His communication was excellent. He did the job with no charge which was totally unexpected. He was courteous and responsive. I wouldn’t hesitate to recommend them to anyone.

We recently moved into a new build house and desperately needed blinds. A1 came out to do a quote for 8 blinds and was told the would be fitted 2 weeks from the quote date. I got a call a couple of days later to advise that one of the blinds wouldn’t be the right fit for the window- which was annoying as I had paid for this. I realised I didn’t have a breakdown per blind but the guy who came to measure advised that the blind would be £160, when I called the office to adjust the final invoice she told me it was £110... insisting I was wrong! She eventually called me back to confirm I was right. 2 weeks arrived and 2 days before the fitting I called the office to see if everything was on track as I’d taken the morning off work- yep all fine! The day before I got a call to advise that the 3 of blinds were delayed?! I then had to book another half day to accommodate the missing blinds being fitted, 2 of which ended up being fitted unevenly one the window (lazy effort) and I questioned if they were black out as the fabric looked very see through!! I was assured they were and the guys left. After closer inspection it was obvious the blinds weren’t black out! I immediately called the office and new blinds were ordered as urgent (I was advised around a week)... 3 weeks later they arrived which meant a further afternoon off work. I called the office to complain, I was told this would be escalated and then I heard nothing. I called again and spoke to someone called Lindsay... the words were “we apologise but to isn’t our fault as the blinds come from Dubai”.... as a customer, I’m not interested in your supply chain, I have paid YOU money for the service! The best A1 could offer for the series of errors was a simple apology.
We spent a lot of money with a1 blinds and it felt like they had our money so didn’t care about the service they delivered, I would never use a1 blinds again- their customer service is probably the worst I have ever come across.

I emailed them to ask if they could make blinds out of my own material, and they arranged to send a fitter to measure up. When he arrived he told me they don't use customer's material, and he confirmed this by 'phoning them. When I emailed them to point out they had wasted my time, and their fitter's time, they responded with "Sorry if you feel you have wasted our time" - which has prompted me to write this review. Incidentally, if you check you'll see that ALL of the reviews written on 20th or 21st May were positive, and until the last two (which, like the earlier ones, praise the 'service') every review since has been negative. Strange !

truly excellent customer service. My mother is 94 and ordered a blind from A1 blinds. The blind came in two colours . When it arrived it was the wrong colour. My mother gets very confused and couldn’t remember what she had asked for. However the invoice stated the colour, but mam hadn’t noticed. I rang up with no expectation to say what had happened. When I explained the situation, there was no question of blame, only sympathy for my mothers distress. They instantly said they would remake in the colour she wanted, which they did and fitted within a week.
We could not believe that a company would be so kind. Full marks for their ‘human’ skills,
Too many companies would have said a flat disinterested no, given that the paperwork said the correct colour. Thank you so much

Great customer service. I placed an order for roman blinds and unfortunately one was lost in transit. No fault of the company - they were very honest and apologised deeply for the delay. As a gesture of goodwill they gave me a substantial discount on a subsequent order for vertical blinds. Very honest company - open to customer feedback and will go the extra mile to put things right.

Watch out for hidden costs as what was agreed is not what was installed. In addition advise given was very bad as it was difficult to access opening and closing. Maybe one should pay a little bit more and get a proper service with peace of mind without having to call them out and incurring extra costs. Bad experience.

Ordered some blinds for our whole flat from A1 blinds. Our fitting was delayed because the supplier was delayed in sending the blinds to the warehouse, which is fair enough. When the first person came to fit the blinds we were told that all the blinds were too short and one of the blinds was measured incorrectly and didn't fit. So we then had to stay in on another Saturday morning to get the correct blinds fitted and slats added to the other blinds. When the fitter came round he then informed us that none of the blinds were too short, which is confusing - so unsure if their fitters know what they're doing. I was told to ring A1 Blinds whilst the fitter was at my flat to sort out compensation but I forgot, so I rang them a couple of days after to which I was told a manager would get back to me.

I rang a couple of times and no one rang me back. Finally managed to speak to someone today who informed that we won't be getting any compensation and her response to not getting any calls back from management was that I should've called them when the fitter was at my house. I understand that I forgot to call them when I was with the fitter but that I tried to rectify this by calling a couple of times to follow it up. I was also told the managers didn't call me back because they had been in meetings - so apparently they're in a meeting that last over a week.

Appalling customer service and they obviously don't care about their customers to give them the time of day.

Purchased blinds for patio doors,kitchen window and three velux windows.Upon first installation visit,wrong brackets sent for Velux windows.Therefore fitter returned one week later.
Blinds on patio door and kitchen window fine.
Velux blinds not as described in showroom.Chose grey blinds,however very pale when installed.Discussed with customer services who explained due to sunlight this would lighten the blinds considerably.I feel this is poor quality as the blind should be the colour described and sold in the showroom.Sales person did not explain how much the daylight would effect the quality of the blind.Plan was for member of staff to review the blinds in the home,he suggested different blinds to maintain the grey colour.That visit was over two weeks ago,still awaiting for customer services to return my call with a solution.Still not heard anything.
This is very unfortunate customer service.I feel the initial sales person ill advised me with regards to blind quality and colour choice.Customer services have not followed up my complaint at all.I would therefore not recommend this company and rate the service as poor.

A1 measured and fitted our blinds within a couple of weeks (24 windows). Even when we forgot to include two windows they measure and fitted these within a week. Excellent service. Thank you A1!!!

First class job would definitely recommend many thanks once again

Excellent service.
Estimater was very pleasant and the fitter was good, and did the job quickly and efficiently.

Very good and quick service. Great knowledge by all staff. Very reasonable prices.

Fast and efficient. Nice blinds and a good price.