A1 Blinds Reviews 

We had nice new blinds fitted in our bedroom, landing and hallway. Not only are we happy with the quality, the level of services was great too!
Cheers,
Nathan

Fantastic service from start to finish- contacted within 24 hours and then measuring arranged within 10 working days as I needed a Saturday- ordered and fitted within 14 days. Everyone I came into contact with were so helpful, professional and friendly-I would definitely recommend
Quality of blinds great too !

I am reading all the reviews in disbelieve , A1 comments back to customers is astonishing , all your customers are upset customers , so may become angry at times because of the upset a1 have caused them , so a bit more understanding a1 would go along way , after all if you are not upsetting customers etc..... they would not be getting angry with your staff .....your staff maybe need trained how to deal with unhappy customers asap ....my dealings so far with a1 are not great .... i will do a review at the end of my order and lets see how all goes !!

Absolutely terrible service. Arranged a visit between 12pm and 4pm, no show. Called them numerous times and they said they had rang me (load of rubbish). Each advisor said they would follow the call up and get back to me… I never heard back. Awful customer service, strongly recommend using another company unless you want your time wasted.

As per the reply below. Abusive, get a grip. Nothing wrong with the lady who took the call. I said you were a load of sh** because your service is a load of sh**. If you did ‘strive’ to keep your customers satisfied you would have called to update me or rearrange etc. Not once did that happen. Also, they probably don’t deserve to be spoken to like that. But nor should your customers be sat wasting their time and having to call you over and over while you make zero effort to resolve the situation.

Rupees4click is best app but first time withdrawl so late

Excellent Service and great quality blind for my bathroom!!

From measuring to fitting we have received excellent service. The blinds are made of excellent quality materials and fitted well. They add so much to our home we are really happy with them. Thank you A1blinds

Absolutely beautiful blinds, amazing quality and brilliant customer service from the gentleman that came to measure and the gentleman that came to fit them too! Totally recommend A1 Blinds! Thank you much!

Do not use this company!!😡

We ordered a roller blind in the showroom as we don’t want anyone in our home at the moment, so we supplied the measurements of the window.

When I collected the blind it was “rolled the wrong way exposing the white blackout backing material when rolled up and not the silvery blind colour, we had seen this before so specifically asked to avoid it.

I was told simply unroll the blind and reverse the roll it may crease but it will be ok, although no offer from A1 to do this.

The reroll didn’t work because of how it’s made, I contacted them immediately and was told nobody would take a call and I should email the Info email address. We did this and NO REPLY, so I chased again to be transferred to Sam the customer care person, or rather customer don’t care 😳😳.
She told me A1 blinds don’t make blinds the way my blind was made (even though she was looking at the photos I sent them), obviously I asked who had made it ??.
Sam was a very arrogant, unhelpful and matter of fact individual that never called back or returned emails without me chasing, eventually she said they had made the blind this way and would send a fitter into our home to make it work.
1.we don’t want anyone in our home.
2. A £165 blind should be made correct not bodged to work.

We asked for the blind to be remade correctly or a full refund, she can’t authorise a refund it has to be the Manager, who won’t talk to us !.

However a refund was offered, another of my emails ignored when I asked how this would be processed, so we returned the blind and was given a CHEQUE refund although we paid by credit card in their card reader.
Again neither Sam or Manager were available to talk to.

This is probably the worst experience we have had dealing with aftersales. Also be aware the measurements you give to them the will take some off when making the blind , something we were not told.

It’s really disappointing and the colour and material of the blind we liked ☹️☹️☹️☹️

Ordered perfect fit blinds for my patio doors, And they definitely are not perfect fit! Massive wonky gaps at the top of the blinds, The fitter took them back straight away but left 2 odd ones on my doors. Had a phone call from Sam who told me they are worn on the inside so they will have to make new ones! When I questioned Sam about them being worn as supposedly they are be made to fit/brand new, she back tracked and stuttered. Straight away this give me no confidence in the blinds so I asked for a full refund, If this has happened straight after manufacturing how are they going to last a year or two. Was told to email info@A1blinds as no manager to speak to apart from the company director who monitors the email address! Wow no managers!! Received an email back from Kevin Taylor MD saying refund will not be given, we will make some new ones! Kevin Taylor the MD then started to mention terms and conditions, but I still owe half the money, So how am I in a contract?? These blinds have not been in my house longer than 10 minutes, faulty, damaged, worn and they refuse to give me my money back!

If only they had kept their appointment time I would happily have given them 5 stars, but they kept me waiting for 2 hours past the agreed installation time, and it was me who had to chase them. Other than that, they were very good: prompt attention to my enquiry, good choices, great prices, and completion well within estimated date.

Excellent service, the blind is beautiful, great quality and fitted really well we couldn’t be happier!!! Thanks A1, looking forward to the other 7 blinds I’ve just ordered being fitted!!! Can’t recommend highly enough!!!

I recently used A1 Blinds for an office refurb and they were fantastic from start to finish. They came out and measured quickly and the blinds were fitted within a week. I am now looking for some blinds for my home and I will be contacting them again.

I wouldn’t go anywhere else for my blinds. Service was friendly, fast and cheap in comparison to other services. Bathroom and kitchen blinds looking amazing! Thank you A1

Since the very beginning, their sales agent who dropped by at my property put me and my partner in a bad mood by rushing us into making a decision quickly taking any joy away from the experience and we would later find out that he had even taken all the measurements wrong, if you can believe it!

The fitter, and I feel bad for him, had to come over three times as the blinds were of the wrong size first, and then another one was not even straight!

Some of the blinds were also delivered a bit dirty, one has a stain, and their finance people hounded me by calling three times in the space of an hour while I was working from home to receive payment for the second half (after I had paid the first as advance payment), which I've realized only too late it is absolutely far away from reality for the "quality" and service offered. (I found other companies that would offer better quality blinds for slightly more than half of what I paid them.)

Unfortunately for me their company has been actually suggested to me by a work colleague who had his blinds fitted by them in the past (five years ago), but it's quite clear to me that the quality of their service has dropped massively to say the least in the last five years.

They refused to offer me any form of discount for the disservice and inconvenience (stating that their terms allowed them up to 31 days to fix any problem, your own free time, time without your blinds and the annoyance is worth nothing to them apparently), and I am still not even satisfied with the end in result.

All in all, dreadful service, experience and quality, I wouldn't recommend them to my worst enemy if I had one.

Do yourself a favor and find yourself a better supplier, I would also encourage anyone to measure and fit them yourself if you can handle a bit of DIY, as they can't even be trusted with getting the measurements right.

Over the Moon with my lovely new Blinds from A1 - I went with 3 sets of Wood Blinds and 1 Set of Vertical Blinds. The Quality is excellent, and the Service was spot on from coming out to get measured to them getting fitted... All very efficiently done and Safe (especially under current Covid restrictions) and most importantly a great Price. Couldn't be happier, will definitely be back and wouldn't hesitate to recommend them.

Very pleased with service from A1 blinds. Peter arranged my appointment for Steve to measure up for my Venetian blinds. Andrew fitted them last week and they are fab. Excellent service from start to finish.

ordered vertical blinds by telephone, person who took the order did not have a clue what fabrics were in stock. when i opened the blinds the stitching was terrible,contacted them , no one rings you back, customer service does not seem to exist. will never use this company.

Bad from day one. Abysmal customer service, shocking communication, just a catalogue of errors all the way along, I would avoid this company in the future. Staff dont know what they are doing and no managers anywhere across three stores at 4pm on a thursday. forgot our order, didnt order enough blinds, calling me the day before fitting to advise vlinds werent in stock, the list goes on. Use another company.

One can only speak as you find regardless of what others may think, one can never please everyone that is true in all walks of life, personally I found A1 blinds to be deserving of their name, A1 in personel from front desk to fitting, the venitian blinds I choose were a first class product, although I must admit I had help in choosing from an A1 employe who also turned up to fit them, no hassle or fuss just highly skilled at his job, I will have no qualms in recommending them to anyone who is looking to have new blinds, highly recommended from start to finish, A1 does all it says on the tin.