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Rated 3 out of 5 stars

Compétitive price and 2 day test pack delivered. But no email received for pin no. An hour wait on line in queue on téléphone for help but agent quickly sorted inputting pin code for me and so poste... See more

Rated 5 out of 5 stars

Where can you find a Covid Laboratory who will make instant changes to certificates when your clients cannot even remember their emails or date of birth correctly! I cannot thank this team enough for... See more

Rated 5 out of 5 stars

Very happy with this service. Was concerned about delay in getting results but after emailing them found out that PCR test kit was still in transit due to Royal Mail New Year holidays. On their recei... See more

Rated 5 out of 5 stars

Great so far… put the wrong date of arrival to the UK on our PCR test request, and processed it. When I noticed what I had done, I panicked like hell - there are four of us! This is the first time I’... See more

4.6

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.6

All reviews

(226)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can recommend Vital Clinic services.

Very happy with this service. Was concerned about delay in getting results but after emailing them found out that PCR test kit was still in transit due to Royal Mail New Year holidays. On their receipt of test kit received results within 24 hours. Excellent.

January 8, 2022
Unprompted review
Rated 1 out of 5 stars

72hrs max, seriously ?!? Took 5 days!!!

Booked a 2 day PCR costing £47 on my return from Italy. Sent sample off priority 24hr Royal Mail on Sunday 2nd Jan. Contacted them by email on Thursday as I hadn't received my result yet, and nobody even bothered to respond.
My negative certificate has just been emailed to me at 4.30pm today (Friday 7th Jan) with no apology for the delay. It is 2 days late, and I have had to self isolate unnecessarily.
I started back at work this week and have been unable to go into the office which has caused issues.
I am very angry!!
This site was on the NHS website as one of the verified and checked companies. Who is policing this fraud???
What a disgusting end to a nice holiday. It was easier to get a test in Italy !! This is a total joke !!
I will not be happy until I have had a full refund :(
Please beware when ordering tests, and don't use this company, also listed as Allhealthcare.

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
after SEVEN DAYS still waiting for test results, this is fraud. Have they gone bust? no response to emails and only a premium phone number.
I complained to UK government as they listed them as providers meeting the day 2 pcr standard on gov. UK website. the link is Under feedback beside the list of approved covid testers.
UK Governemt response said I'm due a full refund, website advertised result is 24-48 hours. seven days and waiting is a scam. Partner has been unable to go to work as results are 5+ days overdue so lost a fortune

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Failure - avoid

Very poor service. Ordered kit over a week before arrival to UK. Until now never arrived. Had to take another test and spend extra money. I am highly NOT recommending this company. They also not responding for emails.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Fast service

I was waiting for my delivery on my pcr test I contacted costumer service and they were really helpful and quick reply

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Good. I guess the price is reasonable since there are no hidden costs. They also answered quick if I had some problem.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, decent price, speedy delivery of the kit, reasonably straight forward activation of the kit and quick results

January 6, 2022
Unprompted review

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