A1personalised Reviews 52

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I ordered a series of trophies and medals to celebrate the first end-of-season tour of an age-grade rugby team and the individual achievements of several players. A1 Trophies were a pleasure to deal w... See more

Rated 5 out of 5 stars

i recently purchased two personalised jute bags . I am so happy with them . I volunteer for bulldog rescue so wanted a bag to put my equipment in when i do home checks and temperament tests . The colo... See more

Rated 5 out of 5 stars

Absolutely top service- I had a last minute request from other coaches to add more trophies after ordering and A1 were superb getting them added to the batch and making sure I got everything in good t... See more

Rated 5 out of 5 stars

What a brilliant service , excellent product . A1personalised thank you , you made my day when I received my item . Excellent quality the engraving is lovely . My goddaughter will be overjoyed with he... See more

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4.3

Excellent

TrustScore 4.5 out of 5

52 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Personalised fleece

I ordered a custom NHS fleece from this company last week. It only took 5 days to get dispatched, which I think is great for a personalized item. Once it was dispatched, it arrived the very next day. The quality and stitching are spot on. Plus, it was the cheapest one I found. Overall, I'm really happy with it. Thanks! :)

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague.

Ordered an over priced but personalised school bag for my son. A lot more expensive than other places but I wanted his name on it so i went with this company.

Order placed 8th August, money taken and a delay with shipping. When I chased up my delivery they said oh sorry this item is no longer available, 4 weeks later.

I requested a refunded, went on Amazon and ordered the item for next day delivery for £10 cheaper.

They then came back and said .. we may now be able to get it for you. I said no I’ve bought elsewhere please refund (still in August). They emailed me back to say this would be processed and I thought no more.

I got an email yesterday almost 2 months later to say the item order had been cancelled and that they have refunded my money 2 months later. I emailed them to ask why it has taken so long and have been ignored.

I won’t use this company again.

August 7, 2025
Unprompted review
A1personalised logo

Reply from A1personalised

Thanks for your feedback, firstly the refund was authorised 5 weeks go, 2 days a go we received a letter from WorldPay to say there was an issue and twice they had put through a refund but it has failed. We don't hold credit card details as this is not how it works, so when I contacted you, this was the first we had heard of an issue and tried again at our end.
We can only act on the error once it came to light.
Our branded merchandise once customised can not be authorised to be sold on amazon.
I replied to your email the day it was read and explained to you of the issue world pay had presented us with. it has now been sorted and they said they can see it on the system.

Rated 5 out of 5 stars

Great service

Great service, product is exact as described and great quality. Good postage times. Thanks 2 great gifts for Father’s Day.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

A1 Trophies - High quality products and exceptional customer service

I ordered a series of trophies and medals to celebrate the first end-of-season tour of an age-grade rugby team and the individual achievements of several players. A1 Trophies were a pleasure to deal with from the outset: prompt; helpful; efficient; accurate; and ever reliable. The company clearly takes a pride in its work and that shows in both the quality of its products and the customer service it offers. A special thank-you goes to Carl for helping to make the team's first tour a very memorable one. Keep up the good work!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and service

Great products offered. Superb customer service and response to questions. Finishing off with fab engraving of personal design and super quick delivery. Really impressed and would highly recommend

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

i recently purchased two personalised…

i recently purchased two personalised jute bags . I am so happy with them . I volunteer for bulldog rescue so wanted a bag to put my equipment in when i do home checks and temperament tests . The colours match perfectly with our branding and the CEO and other volunteers loved them too !! more shall be ordered!!

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Bought a personalised fleece for my daughter, poor quality, sizing all wrong and Nicole just stopped emailing when i was trying to get the issue resolved.
Not a great experience.

February 8, 2025
Unprompted review
A1personalised logo

Reply from A1personalised

Your first contact was to replace a custom item because you was told to order a size that was wrong, now all of sudden the quality of the item is an issue, failed to mention that you ordered wrong size, full size guide advertised.

if at any time its faulty or our fault we would put it right, making out a custom made item is wrong because of the buyers own mistake is not the sellers fault in any way. I suggest buying the correct size if its being made to order.

Rated 5 out of 5 stars

I've ordered several times from…

I've ordered several times from A1Personalised. Their gift products are great and I love that you can personalise so many things from them.
Their customer care us A1 too
I would highly recommend this company.
Thank you

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, and customs service was brilliant, contacted me every step of the way, and even sourced a graphic design for me as I was unable too.
Quality of polo shirt is excellent too, and true to size
Thank you so much

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

What a brilliant service

What a brilliant service , excellent product . A1personalised thank you , you made my day when I received my item . Excellent quality the engraving is lovely . My goddaughter will be overjoyed with her christening gift .once again many thanks

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and amazing customer…

Amazing quality and amazing customer service. I was ripped off by another company and these guys not only completed my order, after I explained what happened they did it within two days and it was delivered within another 2. Can’t recommend this company enough and I will be placing a lot more orders.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely top service

Absolutely top service- I had a last minute request from other coaches to add more trophies after ordering and A1 were superb getting them added to the batch and making sure I got everything in good time. The trophies look fantastic too. Great service- very happy to recommend and I’ll definitely be a repeat customer!!

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

They were amazing

They were amazing, upgraded the post at their own cost to ensure I received this in time! I ordered a personalised embroidered baseball cap. I requested a certain font and nothing was too much trouble! Quality and colour is amazing. Really happy and would definitely recommend and use again. Brilliant service and quality😀

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

A Star Product.

The product I ordered was superb and to high quality. Would highly recommend this company to anyone looking for any personalised gifts. Customer service and email response was top notch. Carl and team thank you.

December 12, 2022
Unprompted review

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