A2btransfers Reviews 299

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

aweful requested 1 car seat for infant and 1 for child car supplied on arrival had neither but due to late arrival hour had to use with children on lap tried to rectify and reconfirm requirement... See more

Company replied

Rated 5 out of 5 stars

We used A2B for the first time in January/February 2019 for a return journey to Manchester Airport. The fare quoted at the outset was reasonable and the day before we were due to leave we received a p... See more

Rated 4 out of 5 stars

Arrived in lanzarote met with charming smiling gentleman at desk.v helpful bus journey was quick but had to wait a little while on others.driver v helpful and polite . chat on website with mandie to c... See more

Company replied

Rated 5 out of 5 stars

Easy to book, that's if you remember to put your times in for arrival and departures, but even if you forget they still pick you up on time using your flight number in and out of Alicante airport.Text... See more

Company replied

Company details

  1. Taxi Service

Information provided by various external sources

Airport transfers and holiday taxis from A2B Transfers make it easy to get around on holiday. From airport taxis and holiday transfers to specialised taxi transfers.


Contact info

3.0

Average

TrustScore 3 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very friendly and knew exactly what I…

Very friendly and knew exactly what I was trying to find out.

May 8, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Libby,

We are very happy to hear that our agent was able to assist you with your query. We look forward to continue providing you with a high standard of service.

Kind Regards,
A2B Team

Rated 5 out of 5 stars

No problems with service

May 7, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Linda,

Thank you for taking the time to leave us your positive review - we are so pleased you experienced our services this way.

Kind regards,
A2B Team

Rated 3 out of 5 stars

Issues with timing

Our flight was late one hour and when we arrived our shuttle representative was not there. We called and he said someone would come pick us up in 5 minutes. We waited about 30 min and a guy in fact came but not in a car or bus. He made us follow him to a bus lot which was a far walk with all our luggage. It was also confusing because he didn’t speak English so we weren’t sure where we were even walking. Once we got to the shuttle, the service was okay. There was no AC but the driver was nice. Given all the hassle, I would say the experience was mediocre at best

May 3, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Good Day,

We are sorry to hear that you were disappointed with the service received. We have noted that you booked a shared shuttle, which explains why a large bus was provided, as well as the waiting time experienced to arrange a new transfer for you.
Our apologies once again.

Kind Regards,
hoppa Team

Rated 5 out of 5 stars

Great online help to clarify a…

Great online help to clarify a question.. Highly recommend.

May 3, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Dave,

This is lovely to read. Thank you for letting us know - we will be sure to pass on the compliment to the agent who assisted you online.

Best wishes,
A2B Team

Rated 5 out of 5 stars

Great service

Great service. Agent was very helpful. Would recommend to a friend

May 2, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Dionne,

This is lovely to read. Thank you for letting us know - we will be sure to pass on the compliment to the agent who assisted you.

Best wishes,
hoppa Team

Rated 5 out of 5 stars

I have been using A2B for the last 5…

I have been using A2B for the last 5 years. I have never been let down, they always been on time for pick up. Great service.

May 1, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Yasmin,

It is too kind of you to leave us your great show of support over here - it is a privilege providing you with pleasant transfers.

Many thanks,
A2B Team

Rated 5 out of 5 stars

Really quick nice reply

May 1, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Rachel,

This is lovely to read. Thank you for letting us know - we will be sure to pass on the compliment to the agent that assisted you.

Best wishes,
A2B Team

Rated 4 out of 5 stars

Relatively easy to navigate system but…

Relatively easy to navigate system but couldn’t find my specific hotel although I’d been advised by the help team it was on the system so had to put general area and add specific bane on the additional info section. Just hope I get there!

May 1, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Anthony,

Your feedback means a lot – thank you for sharing such helpful comments. Our aim is to provide our valued clients with a convenient and comprehensive online facility, so your review will be included in our improvement strategies. Your consideration is greatly appreciated!

Best wishes,
A2B Team

Rated 1 out of 5 stars

A2b are scammers disgraceful

Do not use this company we arrived at Palma airport last week and had to sit and wait for over an hour for our couch the driver didn't speak a word of English but at least we got to our hotel but the return didn't turn up we was suppose to be picked up at 17.00 outside our hotel but no suprise no signs of them we had the hotel receptionist ring them about 10 times and they kept saying he's 15 mins away until 2 hours later at 19.00 they said they won't be coming and we had to find our own way to the airport which cost us 80 euro in a taxi that they refused to pay it was over an hour journey from our hotel to the airport so just made our flight and there was no care from this company at all it's a disgrace DO NOT USE

May 1, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Ryan,

Please accept our apologies for the inconveniences caused. Please could you provide us your booking reference number so that we can attend to this matter?

Thank you,
A2B Team

Rated 4 out of 5 stars

Use them regularly

Use them regularly, only downside is according to the booking form you will only wait a maximum of 45 minutes at the airport. I have regularly waited well over a hour.

April 28, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Steven,

Your feedback means a lot to us! Thank you for sharing your thoughts on the services we offer – the point raised has been included in our improvement strategies. Please do not hesitate to share your experiences with us in future!

Best wishes,
A2B Team

Rated 5 out of 5 stars

Cancellation of the transfers

I needed to cancel the transfer arrangements so I chatted online with A2Btransfers and did exactly that! It was very easy and as I did it within the relevant timescales there was no charge.

April 24, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Good Day,

We are so happy to hear that you were able to arrange the cancellation without any trouble and trust that there will be many more opportunities to enjoy the transfers offered.

Kind Regards,
A2B Team

Rated 4 out of 5 stars

Good service

April 17, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Shaun,

Thank you very much for sharing your experience with us - your feedback is valued and ongoing support much appreciated.

Warm regards,
A2B Team

Rated 5 out of 5 stars

Calm and efficient

Calm and efficient. Thank you.

April 13, 2018
Unprompted review
A2btransfers logo

Reply from A2btransfers

Dear Jim,

Thank you for sharing your experience with our agent. Your feedback means the world to us.

Kind Regards,
hoppa Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look