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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and clear communication. However, some customers also noted issues with communication, reporting long waits for responses and a lack of proactive feedback after viewings. A few people mentioned feeling that there were inconsistencies in the information provided and challenges with the overall service, leading to frustrating experiences and delays in process completion.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the team for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. Sh... See more

Company replied

Rated 5 out of 5 stars

Emma has guided me through two house sales in recent months and I cannot thank her enough: her service, attention to detail and sense of humour has made the entire process an enjoyable and stress-free... See more

Company replied

Rated 5 out of 5 stars

Called to enquire about a plot of land and was very pleased to be helped by Charlie, who went out of his way to provide advice and guidance, to an extent I really wasn't expecting. I look forward to e... See more

Company replied

Rated 5 out of 5 stars

AbbotFox have been brilliant when dealing with both our purchase and sale. Sam Le Good has been very clear in his communication and has done everything he said he would do. He was able to secure o... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

abbotFox is not your typical estate agency. Based in Norwich and covering Norfolk and north Suffolk, we’ve built a reputation for doing things differently. Since 2012, we’ve combined modern, design-led marketing with traditional values to offer a smarter, more personal way to move. Whether you are a buyer, seller, landlord or tenant, our aim is simple: to give you the very best experience possible. Our award-winning team is dedicated to clear communication, honest advice and outstanding results. With professional photography, engaging video tours and creative marketing, we ensure every property, whether for sale or to let, stands out. Within our main agency, abbotFox also offers a private bespoke office dedicated to the sale and acquisition of unique, period, modern and country homes. This specialist service combines market expertise, creativity and discretion to deliver exceptional outcomes for properties that demand a more tailored approach. What truly sets abbotFox apart is how we treat people. Clients tell us that working with abbotFox feels refreshingly different, less corporate, more human, and always focused on results.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

After using Abbotfox to recently sell…

After using Abbotfox to recently sell my house, the service which they provided to me and my family has been amazing. The whole process was smooth, quick and professional. We were kept informed by Ethan at every point during the sale and never had to ask for information. We were in a long chain and unfortunately one link in the chain fell through so we were back to square one. Fortunately for us, Colin managed to find another buyer in one day! This was fabulous. I am so happy, I will definitely be recommending them.

February 2, 2021
Rated 5 out of 5 stars

5 star service!!

Brilliant service from start to finish. Great communication throughout and someone was always at the other end of the phone to help. 5 star service!!

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Valuation

I recently had my elderly parents property valued by Abbot Fox. Jaime was very helpful in describing the sales process in full. He gave great advice on how to maximise the property's full potential when the time comes to selling it. What made the difference between this and other agents I spoke to, was the honesty and also the sense that nothing was too much trouble and that he had time to give to us. I will definitely be using them again.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

After having dealt with the sales team…

After having dealt with the sales team at AbbotFox I would highly recommend them. They were efficient in their responses, experienced and knowledgeable. As we were first time buyers, it was important for us to find the right home and AbbotFox helped us do that with no stress! I would not hesitate to work with the team at AbbotFox again, thank you!!

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

I thought that finding a place in…

I thought that finding a place in Norwich for the first time was going to be difficult especially during a pandemic however Anna was really profesional and helpful. Made the task so much easier. Thank you!!!

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

They sold our house within 8 days!

We had over 10 viewings in the first week and had calls to book in viewings the morning after our property went live. We had 3 offers within 8 days and our estate agent managed these offers to help us get the right price. Have to say too, their marketing is really good - we were so happy with the photos of our property and the way they explained it which is why I think we got so many viewings. Delighted.. after sales is good too. The service you would want

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have recently been in contact with Abbotfox regarding advice on selling my property. Jack Parr was extremely helpful, knowledgeable and happy to go that extra mile to provide an excellent service. I would not hesitate to recommend this company.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Having bought several properties over…

Having bought several properties over the years, I assumed most estate agents simply relied on Rightmove to sell. I've been really impressed to get calls from the sales team about houses before they go online. They've listened to what I want, and I'm confident I'll find a property that works for me.

January 22, 2021
Unprompted review

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