Ace Jewelers Reviews 

402
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I live in Australia and placed an order for an aftermarket IWC OEM Watch Strap, order was fulfilled and shipped very quickly half way around the world. Communication all the way through was sup... See more

Company replied

Rated 1 out of 5 stars

I bought 2 items and it’s been a year now and I still haven’t gotten it. I’ve repeatedly sent emails and gotten no response. I’ve spent around $200 in items and I don’t know what to do.

Company replied

Rated 5 out of 5 stars

Thank you for a great watch and great service! Ordered a Nomos Limited Edition, which was shipped as soon as payment went through via UPS Express. All customs paperwork was proper and had no issues im... See more

Company replied

Rated 5 out of 5 stars

I just received a Nomos Ludwig Duo from Ace Jewelers. The whole experience was pleasant, easy and trouble free. All my interactions were through email and the online contact form. I received quick res... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

De Ace Juweliers Groep van de familie Ben Joseph bestaat uit twee juwelierszaken en een luxe eBoutique, AceJewelers.com. De boutiques, Ace & Dik Juweliers en Ace & Spyer Juweliers, zijn beiden gevestigd in het centrum van Amsterdam en bieden een uitgebreide collectie horloges en sieraden van luxe merken als Omega, Breitling, IWC, Nanis, Bulgari, TAG Heuer en Parmigiani Fleurier. Ace & Spyer Juwelier was in 1998 de eerste Nederlandse juwelier met een Breitling corner. In 2008 lanceerde Ace Juweliers als eerste Nederlandse juwelier de luxe eBoutique AceJewelers.com, waarmee Ace een omni-channel retail pionier werd. In 2015, 2016 & 2017 won Ace Juweliers de Thuiswinkel Award voor beste website in zijn klasse.


Contact info

4.2

Great

TrustScore 4 out of 5

402 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(402)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, beautiful product but also fantastic communication. I have never written a review but felt I needed to for this company, well done 👍

February 10, 2021
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind review! We greatly appreciate it!

Rated 5 out of 5 stars

A nice shop to come

A beautiful shop with friendly, hospitable and professional people. Very high level of knowledge and service. Thinking in terms of possibilities. Highly recommended to visit this store.

February 3, 2021
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words!

Rated 5 out of 5 stars

Ace is the plAce to be!

Always a pleasure shopping at Ace! Alon and his A-team are great. Top high quality service is what you can expect.

February 3, 2021
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your review! Enjoy your new watch in the best of health!

Rated 5 out of 5 stars

Excellent service!

Super nice experience to buy a watch at Ace Jewelers in Amsterdam! Thanks for the excellent service!

August 24, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you so much for visiting us and taking the time to rate us with five stars. We hope to welcome you back soon.

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service. Ordered on Friday, shipped on Monday with great communication. Friendly and helpful —as good as anyone in the industry. Highly recommended.

August 13, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you so much for your kind words, Michael!

Rated 5 out of 5 stars

Five Star service

It is very nerve racking to purchase an expensive watch from a company in another country. The team at Ace Jewelers made the whole process so easy and seamless from start to finish. Alon Ben special ordered me the exact watch I wanted at an excellent price and got it delivered to US in no time. There is no reason for me to buy my future collection of watches anywhere other than from Ace!

July 25, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind review, Jay! It was a pleasure doing business with you. Enjoy your beautiful watch in the best of health!

Rated 5 out of 5 stars

Excellent customer service

Purchased a watch last year during my vacation in Amsterdam. Watch is great. Had some trouble getting my tax refund from global blue but customer service assisted me the whole time. Was in contact with Tamarah for several months until I finally got the refund. Will definitely recommend this store to anyone in Amsterdam.

July 9, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words!

Rated 5 out of 5 stars

Excellent service

Completely faultless service from A to Z. This was my first purchase from ACE after being referred here from a friend, it won’t be my last. Thank you team ACE - it was a pleasure.

July 4, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you very much! It was a pleasure doing business with you!

Rated 5 out of 5 stars

Faultless and Personal

Right from the moment I first enquired about the newly released Nomos Tangente 38 Amsterdam to pre-booking and finally receipt of the time piece, dealing with Ace Jewelers was as personal, seamless and a pleasure as the beautiful watch itself. No wonder such a well known watchmaker as Nomos is happy to associate with them. Simply one of my ‘happiest’ watch acquisition experiences. Thank you, Ace Jewelers, and well done!

July 4, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you so much, Yousif, for such a lovely review! We greatly appreciate it and we are looking forward to welcome next time you are in Amsterdam ;)

Rated 5 out of 5 stars

True Professionals and exceptional service

My husband who's a watch collector got a recommendation for Ace Jewelers a year ago and I kept it since then in the back of my head as the go to place for when I was ready to buy a special watch for him to celebrate our anniversary. I am still in awe by the incredible service we got from Tamarah and the rest of the team. From the moment we contacted Ace, Tamarah was nothing but a pleasure to work with. She was super accommodating, quick to respond, and just genuinely super nice and thoughtful. We both were so impressed with the service and kindness. We'll definitely buy from Ace again and couldn't be happier with the experience and the watch itself. It was a meaningful purchase for us and we highly recommend Ace to anyone who is in the market to buy a watch.

June 24, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words! It was a pleasure and honor doing business with you. We hope to welcome you back soon.

Rated 5 out of 5 stars

One of the best place to shop watches in Amsterdam

If in amsterdam ,shopping for something beautiful like high-end watches this is the place to take your time 🕺🎯great knowhow and super service. I know they for years and they never let me down. my latest score a magical Omega speedmaster !!

March 29, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words! May you enjoy your beautiful Speedy in the best of health!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Professional, friendly and knowledgable staff. Fast (and free!) shipping to the United States. Pleasure doing business with.

February 5, 2020
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words! It was a pleasure doing business with you.

Rated 5 out of 5 stars

Nomos Tangente Update 41

This is my second watch from Ace Jewelers. Tamarah was a pleasure to work with, she was quick to respond, clear communication both verbal/written, understood my needs and helped me along the process.

The most important thing was TRUST! Tamarah made sure I was at ease with the purchase, I was not rushed and the whole process was a pleasure which is important as it gets lost while buying online.

Lastly the personal touch along with the watch was highly appreciated and made buying from Ace Jewelers an absolute pleasure.

Highly recommend Ace Jewelers and Tamarah!

December 17, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words, Akshay! It's always a pleasure doing business with you! We hope you enjoy your watches in the best of health!

Rated 5 out of 5 stars

First Class Experience

Tamarah, Deniz, and the rest of the Ace team were a pleasure to work with in buying my new Nomos Ludwig Automatic. The entire experience, from the first time I entered their beautiful store until I put my new watch on my wrist, was first class and I can't wait to work with them again in the future. I really can't say enough about a store that puts customers first all the way through the process. Well done, team Ace!

December 10, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you so much for your kind words, Casey! The pleasure was truly ours. Enjoy your beautiful Nomos in the best of health! Happy Holidays from Team Ace.

Rated 5 out of 5 stars

My first transaction with Ace Jewelers…

My first transaction with Ace Jewelers — purchasing a luxury watch — was flawless and painless. My questions were answered and my watch arrived in perfect condition and very quickly. Their customer service is top-notch. I enjoyed doing business with them.

November 14, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words, David! It was an honor assisting you with your purchase. Wear your beautiful timepiece in the best of health!

Rated 5 out of 5 stars

Great service and value again

I just made my second purchase with Ace, and continue to be extremely pleased with them. The service and price they provide with their remote / online sales are superior to what I'm able to get with my local dealers. I'm looking forward to purchasing from them again.

November 12, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you so much for your kind words, Andrew! It's great to hear that you are satisfied with our service! Thank you for taking the time to review us.

Rated 5 out of 5 stars

Wide and attractive range of watches…

Wide and attractive range of watches and competitively priced. The professional teams makes me feel welcome every time I return.

July 8, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you very much, Robbert! We hope to see you again soon!

Rated 5 out of 5 stars

Also the second purchase was flawless

Also the second purchase was flawless, they assisted me in every phase.
I contacted them in chat and email and they were very helpful to satisfy my requests.
When i received every package i found a hand written thank you card for the purchase.
I consider Ace Jewelers one of the best shop i purchased from.

June 29, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you so much for your kind words! We truly appreciate it!

Rated 5 out of 5 stars

Excellent communications and very…

Excellent communications and very speedy delivery. Very happy and would recommend them and use them again.

June 17, 2019
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words, Keith! We greatly appreciate your feedback.

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