Ace Jewelers Reviews 

402
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I live in Australia and placed an order for an aftermarket IWC OEM Watch Strap, order was fulfilled and shipped very quickly half way around the world. Communication all the way through was sup... See more

Company replied

Rated 1 out of 5 stars

I bought 2 items and it’s been a year now and I still haven’t gotten it. I’ve repeatedly sent emails and gotten no response. I’ve spent around $200 in items and I don’t know what to do.

Company replied

Rated 5 out of 5 stars

Thank you for a great watch and great service! Ordered a Nomos Limited Edition, which was shipped as soon as payment went through via UPS Express. All customs paperwork was proper and had no issues im... See more

Company replied

Rated 5 out of 5 stars

I just received a Nomos Ludwig Duo from Ace Jewelers. The whole experience was pleasant, easy and trouble free. All my interactions were through email and the online contact form. I received quick res... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

De Ace Juweliers Groep van de familie Ben Joseph bestaat uit twee juwelierszaken en een luxe eBoutique, AceJewelers.com. De boutiques, Ace & Dik Juweliers en Ace & Spyer Juweliers, zijn beiden gevestigd in het centrum van Amsterdam en bieden een uitgebreide collectie horloges en sieraden van luxe merken als Omega, Breitling, IWC, Nanis, Bulgari, TAG Heuer en Parmigiani Fleurier. Ace & Spyer Juwelier was in 1998 de eerste Nederlandse juwelier met een Breitling corner. In 2008 lanceerde Ace Juweliers als eerste Nederlandse juwelier de luxe eBoutique AceJewelers.com, waarmee Ace een omni-channel retail pionier werd. In 2015, 2016 & 2017 won Ace Juweliers de Thuiswinkel Award voor beste website in zijn klasse.


Contact info

4.2

Great

TrustScore 4 out of 5

402 reviews

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No recent history of asking for reviews

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4.2

All reviews

(402)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Top company top stafff very reliable And I would recommended five star !!!!!!!

I have worked with Tamarah before on many Many occasions fantastic company always helpful always willing to go the extra mile superb!!

I wouldn’t hesitate to recommend them and will be using them again and again

Thank you
Tamarah

July 15, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words, Stephen! It's always an honor & pleasure assisting you!

Rated 5 out of 5 stars

Fantastic Experience

Spent a lot of time deliberating on the right watch, once decided the first place I contacted was Ace Jewellers based on the great feedback from Watchuseek forums.

Expected a great experience with Ace Jewelers and I wasn't disappointed. It was a pleasure communicating with both Tamarah and Dale from the Ace team. Very competitive price point also.

Thanks again, Tamarah and Dale.

July 13, 2018
Unprompted review
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Reply from Ace Jewelers

It was a pleasure assisting you Sean! Thank you very much for your detailed review!

Rated 5 out of 5 stars

I have now made several purchases with…

I have now made several purchases with Ace Jewelers all of which have been online as I live out of the country. Each time I have been treated with the utmost respect, professionalism, and courtesy. My (many) questions have been answered timely and considerately. Tamarah assisted me with my most recent purchase and I could not have been happier with her as a sales consultant. Ace knows the value of hiring true professionals, and I have come to the point where I will pass by the many local jewelry stores in my city to make my purchase via Ace. They have a lifelong customer in me, and I recommend you give them an opportunity to win over your business as well. I know you will not regret your decision.

Rick D.

July 12, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you so much for the kind review! It's honor doing business with you, Rick!

Rated 5 out of 5 stars

Best customer service! Extremely happy!

I had my wedding band filled with diamonds at Ace and i am extremely happy with their help, customer service, professionalism and care! I have been to the store multiple times to try out different rings and styles for an eternity ring and finally decided on filling my wedding ring with diamonds. Throughout this whole process, and my visiting their store a couple of times, they were very helpful, always patient (i asked a thousand questions and tried on every ring in the store), offered to ship in different styles of rings to choose from and kept me updated via email. When i finally decided to have my wedding ring filled, Wesley helped me through it all, carefully explained the whole process and kept me informed the whole time. They met all my needs and requests, nothing was too much to ask for and they were kind and customer friendly throughout. Every time we visited we were greeted with a warm welcome by all employees.

I LOVE the end result and get so many compliments on my ring! While i am emotionally attached to my wedding band and was a little hesitant about filling it up, they exceed all expectations! I can absolutely recommend Ace to anyone, whether you buy a new piece of jewellery or need help with an existing piece of jewellery: their service, staff and professionalism is outstanding!

Thank you, Wesley!! And thank you, team Ace! We'll be back!

July 10, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words! We really appreciate that you have taken the time to review us. May you wear your wedding band in the best of health!

Rated 5 out of 5 stars

Great shopping Experince at Ace…

Great shopping Experince at Ace Jewelers.
Very fast and kind asnwers to all my questions, delivery fast and as promised. very well and beautifully packaged and last but not least an amazing product.
Thank you once again!

July 10, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you so much for the kind review! We are really happy to hear that you're satisfied!

Rated 5 out of 5 stars

Very satisfied

Good price. Great communication. Delivery as promised. Packaging was top class.

June 24, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much, David, for your kind feedback!

Rated 5 out of 5 stars

Excellent service and shopping experience

After visiting the store earlier this year, I was very charmed by NOMOS. Alon took all the time to answer my questions, and to explain even more. Then, during Basel, I received via WhatsApp pictures of newly introduced NOMOS models. When these came in store, they called me and reserved the models I showed interest in. And today I bought one.
All this just to illustrate the level of service you can expect from Ace Jewelers. Second purchase for me at Ace, still first class treatment. In short, I highly recommend this company!

May 29, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind words, Paul! It was an honor assisting you and we hope that you will enjoy your Nomos in the best of health!

Rated 5 out of 5 stars

Excellent service from Ace Jewellers

Excellent service from Ace Jewellers. I ordered a bracelet for my Oris 65 on Thursday, and it was in my hands in Canada four days later on Monday. Outstanding, thanks Ace!

May 8, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind review! Glad to hear that you're so happy with our service, thanks!

Rated 5 out of 5 stars

Amazing experience

Just purchesed an Omega as my first luxury watch. The team at ace were great, answered every question quickly and clearly, made an effort to get a model that is almost no longer produced .
A great experience and service that is hard to find these days.
Highly recommended, special thanks to Alon.

April 18, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind feedback! Congratulations on your watch, we hope that you will wear your Omega in the best of health!

Rated 5 out of 5 stars

Great friendly service and a beautiful watch

Great friendly service from Tamarah and a beautiful limited edition Nomos De Stijl. Sent to the other side
of the world, delivered in great packaging - lots of care and attention from Ace. Recommend Ace and their special Nomos edition. Thank you

April 12, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much, Mr. Scharder, for your kind words! It was an honor doing business with you.

Rated 5 out of 5 stars

100% Satisfaction

Fabulous service from enquiry to delivery! A special thank you to Tamarah for her help and advice. Would recommend Ace Jewelers to everyone!

April 9, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your lovely feedback! The pleasure was all ours!

Rated 5 out of 5 stars

Great shopping experience!

Great shopping experience! I ordered a few luxury pens. Great communication, fast shipping and a fantastic price. I really recommend this dealer.

March 28, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your review, Matthias! It has an honor doing business with you!

Rated 5 out of 5 stars

Outstanding service!

Great communication, quick shipping, great quality and authentic producs. I'll buy again from Ace very soon.

March 19, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your review, Mr. Pino! It was our pleasure doing business with you.

Rated 5 out of 5 stars

Aces high!

Ace always delivers way above expectations. They are my first choice store for watches, always providing quality with a smile!

March 2, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your review! We are happy to hear we are your go-to jeweler for watches!

Rated 5 out of 5 stars

Great seller

Good seller, excellent communication, very fast shipping. I'll be back to shop with them

January 18, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind review, Mr. Ferraris! It was an honor doing business with you.

Rated 5 out of 5 stars

Impeccable customer service

I ordered some items and the customer service was outstanding. Emails were replied to the same day (despite the time difference - I'm in Australia), and I was kept informed and updated on the status of my order at all times (I wanted a couple of special order items). This is exactly the sort of customer service every business should strive for!

The shipping to Australia was free and the VAT was taken off making my purchase a bargain. Based on my experience I have no reservations whatsoever in recommending Ace - absolutely perfect!

January 13, 2018
Unprompted review
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Reply from Ace Jewelers

Tim, thank you very much for your kind words! It's an honor doing business with you.

Rated 5 out of 5 stars

Buying online from USA is well worth it

I ordered my watch online from the USA. Ace Jewelers attention was outstanding, the watch was well packaged and a thoughtful message was included as well.

January 12, 2018
Unprompted review
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Reply from Ace Jewelers

Thank you very much for your kind feedback. We are extremely happy to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Great experience!

The people at ACE make you feel welcome from the moment you step into their beautiful shop. Great hosts, very knowledgeable and they take all the time for you. I bought a beautiful Omega at Ace (my first luxury watch) and they made it an unforgettable experience. I can recommend their service to everybody.

January 12, 2018
Unprompted review
Ace Jewelers logo

Reply from Ace Jewelers

Thank you very much for your kind review, Ton! Congratulations on your beautiful purchase! Enjoy in the best of health.

Rated 5 out of 5 stars

I ordered the Nomos de Stijl watch

I ordered the Nomos de Stijl watch, which is a limited edition done as a collaboration of Ace Jewelers and Nomos. The watch is beautiful and the service was excellent. I was traveling, had a small time window in which to receive the watch, and was concerned about delays with customs. Ace Jewelers advised me on how to avoid delays – things went exactly as they said they would. All in all a very good experience.

January 9, 2018
Unprompted review
Ace Jewelers logo

Reply from Ace Jewelers

Thank you very much for your kind review, Mr. Anderson. It was an honor doing business with you and we hope you enjoy your Ace x Nomos Limited Edition Orion in the best of health!

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