A Choice Insurance Reviews 

Selena was brilliant at sorting out my query

The fast and easy process for getting my insurance

There were errors/assumptions on the insurance documents because those fields don't exist on the comparison website questionnaire. Plus I was asked to clarify info that was already confirmed. I took time out of my day to rectify the errors/assumptions (after being on hold for ages) and the member of staff parrot fashion read out an entire new quote and then said that on this occasion the changes would be made with zero charge and there would be no increased premium. When I said "I should hope so" - she simply didn't have the ability to grasp how ridiculous that was, and instead, told me that they would normally make charges for making policy changes. When I tried re-explaining that I wasn't changing anything that I had provided, she just kept repeating that changes normally incur charges, and implying I should be grateful that they were changing (their own errors/assumption) for free. Just a very strange and frustrating call.

So quick and easy and very quick response

Very easy to set up insurance. Website straight forward to use.

Absolute shambles of a company.

Price and customer service brilliant suzie was very helpful and pleasant

As a first time customer I was very impressed

Good reliable insurer when you need them you find them at any time very good communication customer service though. Shoutout for Kate who was also very lovely when I phoned up!!

**Impossible to Speak to Anyone**

We currently have two insurance policies with A-Choice and have tried twice to contact them about the renewals.

On the first call, we were left on hold for around 30 minutes. On the second call, we waited for more than 22 minutes and still did not manage to speak to anyone.

This is extremely poor service, especially when an existing customer is trying to renew two policies. We are now seriously considering moving both policies elsewhere unless A-Choice contacts us promptly and resolves this.

Charged £50 to change address when we moved house! Ridiculous

Really decent terms for Car Insurance for a learner driver. Straightforward and no pushy sales, which is appreciated. Takes a long while for calls to be answered -hence the 4 stars rather than 5 - but they do offer a call back eventually.

If you want an honest review of this insurance company, I'll give you one.

Firstly, I found three things that this company like to do, No.1 is to lie, No.2 is false promises and No.3 is being rude. I had my policy with these guys for 355 days whilst paying an extortionate amount all year, I maintained a high driver score while informing them when I intentionally removed my telematics device (for e.g. OBD readings). Although, due to the telematics box being faulty, I was given a 7 days cancellation notice 17 days before my policy ended.

Unfortunately, I tried to explain to the customer support that I am not intentionally doing this, even asking if an individual selected by A Choice could come down and inspect the device. Although the response given was that I would be put through to the telematics supervisor. ALTHOUGH, the telematics supervisors shift had ended, so to put me through to him me and the operator arranged a time and date for the supervisor to give me a call.

Once again, I had been lied to and told a fake promise because I did not receive the important call. This was stressful, especially where I was in a time period of my insurance being cancelled, for something, once again, that was not my fault.

I then once again made an effort to email the company about the phone call and ask why I did not receive one, and inform them the importance of the situation, which I thought they would already understand.
Surprise, surprise, I did not get an email back.

Finally, I tried to contact them once again on the Saturday as my insurance was going to be cancelled on the Sunday to find out the status of my policy. My intention was that if nothing was going to be done about it, then I would cancel it myself to protect my history and to prevent myself from paying an excessively higher premium in the future. Although, I was once again lied to, which for me, is the most frustrating part about this review.

I was told on my phone call on the Saturday that the telematics supervisor was once again not in to talk to me and that I had to wait until the Monday for a phone call (heard before). I explained to the operator that this was not possible as my insurance was being cancelled the following day, although, the operator made the decision to tell me that my insurance was not getting cancelled on the Sunday because it had not been put through yet. He said I was able to drive on the Monday fully insured and that I would receive a phone call Monday morning about my policy. He also stated that he would put down that the phone call was high urgency and that I would be prioritised that day. Unfortunately I believed him and was once again manipulated into receiving help that was never given.

On Monday, I patiently waited for a phone call from the insurance company, and received nothing. Due to me being at work, I planned on phoning them on my lunchtime and discussing why I never received a phone call. I received an email before my lunch saying my insurance was now cancelled. Absolute joke.

I am now struggling with extortionate prices thanks to this company's manipulative lies and rudeness. This was my first year driving and it was critical for me to get my 1 year NCB, which I could not receive due to my policy getting cancelled 10 days before being eligible.

I'm also confident with all information I have supplied as all calls are recorded (they say) and proof of email and date.

Many Thanks, Archie.

Very helpful staff on the phone, on multiple occasions. Helped me renew my policy and navigate a way to help me afford it with money being tight on the week I was due for renewal.

Accidentally aired them when I had cancellation debt for about 5 months, my bad team.

Really poor administration services. Don’t take out a monthly payment option as they charge you exorbitant fees to cancel at any point. Watch out for those hefty administrative fees of £50 to cancel a policy that was only worth £200 !