Really decent terms for Car Insurance for a learner driver. Straightforward and no pushy sales, which is appreciated. Takes a long while for calls to be answered -hence the 4 stars rather than 5 - b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Any, who coincidentally I dealt with last year, was very patient and tentative. However, the reason I didn’t renew this year was because they’re renewal price just was not competitive. I appreciate t... See more
Company replied
Called customer service to ask a few questions. Extremely helpful and able to answer any questions I had. Stayed on the phone while I went through the online forms. Learner driver insurance was very r... See more
Company replied
Their quote was still the cheapest for my daughter's car incurance. We did need to make some changes as my daughter is now in full time education and has increased her mileage, but the renewal remaine... See more
Company replied
Company details
About A Choice Insurance
Written by the company
A Choice is a leading insurance broker that works with a panel of providers to help motorists get a great deal on their motor insurance.
We are part of the Premium Choice group, established in 1999 and specialise in providing cover for learners, young drivers, van drivers and those with motoring convictions.
As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
A Choice has always maintained a niche approach to providing motor insurance. When motorists struggle to obtain insurance at a competitive premium from other providers, our knowledge and expertise could help find them a great deal.
Why choose A Choice for motor insurance
- Over 25 years of expertise in motor insurance.
- Over a million policies sold.
- Expert advice on suitable insurance protection.
- Authorised and regulated by the Financial Conduct Authority.
- A member of the British Insurance Brokers Association.
Contact info
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, United Kingdom
- 0330 127 4500
- www.achoiceinsurance.co.uk
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A Choice Insurance
Hi Kyle,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Well professional and truly efficient
Well professional and truly efficient
June 25, 2026
Unprompted review
Reply from A Choice Insurance
Hi Shawn,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
I’m really happy with my insurance…
I’m really happy with my insurance policy
June 26, 2026
Unprompted review
Reply from A Choice Insurance
Hi Kinthu,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Was on the phone for atleast 40 minutes…
Was on the phone for atleast 40 minutes with no answer aswell as this wasn’t updated on when my insurance was coming out so didn’t have the money in the correct account at the time and went to pay and took me through many voices telling me to press multiple numbers on the key pad when calling after pressing and listening 7 times they then after all that decided to tell me I can’t make the payment
June 26, 2026
Unprompted review
Reply from A Choice Insurance
Hello
We use a credit provider to finance insurance products. You may have been trying to contact the credit provider to make your payment.
Your review did not include the information I need to find your file. Please contact me at feedback@premiumchoice.co.uk so I can help you communicate with your credit provider.
Thank you
Kate
Learner driver quote was best received.
June 24, 2026
Reply from A Choice Insurance
Hi Brian,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Great insurance company for learner…
Great insurance company for learner drivers. Very competitive rates. Everything is explained in great detail. Very easy website to use.
June 22, 2026
Reply from A Choice Insurance
Hi Simon,
Thanks for your review and choosing to insure with A-Choice. We appreciate your great feedback and comments.
Regards,
A-Choice
The girl was very helpful who delt with…
The girl was very helpful who delt with me
June 25, 2026
Unprompted review
Reply from A Choice Insurance
Hi John,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto our agent.
Regards,
A-Choice
Renewal
Any, who coincidentally I dealt with last year, was very patient and tentative. However, the reason I didn’t renew this year was because they’re renewal price just was not competitive. I appreciate that this is a common problem with renewals, which is a shame because it doesn’t promote loyalty, so regrettably, and not because of any thing to do with service. I have had to go to an alternative provider. The difference in premium was just too significant to not take advantage of it. In terms of the service I’ve received from A choice, it has been very good. I didn’t make a claim so I can’t comment on their claim service but their paperwork is very clear. The communication is very good and for two years running I’ve had a very positive experience with Amy, so I speak very positively of that side of the business..
June 25, 2026
Unprompted review
Reply from A Choice Insurance
Hi Susan,
Thank you for your 5-star review. We appreciate the feedback. We have passed your comments onto Amy.
Regards,
A-Choice
Simple straightforward
June 21, 2026
Reply from A Choice Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Reply from A Choice Insurance
Hi Sangita,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Great customer service great price
June 19, 2026
Reply from A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Susie was really helpful and offered…
Susie was really helpful and offered call back very professional too
June 22, 2026
Unprompted review
Reply from A Choice Insurance
Hi Joanne,
We're so grateful you took the time to leave us a 5-star review. Thank you! We have passed your comments onto Susie.
Regards,
A-Choice
Good am happy
June 19, 2026
Reply from A Choice Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Excellent Communication service which…
Excellent Communication service which was clear and extremely helpful.
Satisfied with the service provided by Shazia.
June 22, 2026
Unprompted review
Reply from A Choice Insurance
Hi Sharan,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Shazia.
Regards,
A-Choice
no one answers phone
i am on hold for over 30 min at a time to be told I'm through to wrong department then transferred. i am currently on hold now and no one picks up!!!!
June 19, 2026
Reply from A Choice Insurance
Hi Lisa
When customers call us, we have various teams available to help. Our customer service team, adjustment team, renewals team, sales team, and cancellation team. Our recorded message provides a list of these teams for customers to select from.
I'm glad to see from your file that our adjustment team assisted you with making the changes you needed to your policy.
If you need any assistance in the future, please feel free to contact me at feedback@premiumchoice.co.uk, and I will be happy to help you.
Thank you
Kate
Easy peasy
Easy peasy (for a change, too many firms use 'bots' that haven't got a clue what you're asking).
June 18, 2026
Reply from A Choice Insurance
Hi Nicholas,
Thank you for the 5-star review!!
Regards,
A-Choice
Super helpful when dealing with…
Super helpful when dealing with Insurance renewal. Very thorough. Great policy for young drivers.
May 21, 2026
Unprompted review
Reply from A Choice Insurance
Hi,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards,
A-Choice
Reply from A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Reply from A Choice Insurance
Hi Mr Stuffin,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Great company
Great company, straight forward & very competitively priced. Highly recommend for learner driver insurance
June 16, 2026
Reply from A Choice Insurance
Hi Bex,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.