AC Mortgages Reviews 

583
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and informative. The service provided is frequently highlighted as seamless and stress-free, with many people appreciating the efficiency and ease of the overall process. People consistently report excellent communication, noting prompt responses and regular updates throughout their application journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how efficiently and clearly everything was explained.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers giving a 10/10 rating and describing it as prompt,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and patience of... See more

Response time

Users describe positive interactions with response times, consistently highlighting quick and efficient... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as seamless, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently dealt with Zak in securing our mortgage for our first home, he was extremely patient, friendly, approachable and informative. He clearly explained our options and detailed the process... See more

Rated 5 out of 5 stars

Chelsea and Neil have been brilliant right the way through this process. They worked super hard to get our mortgage through quickly despite it not being the easiest case because of me being self emplo... See more

Rated 5 out of 5 stars

Recently purchased a new property and used AC once again. Both Craig West and Stevie White made the mortgage/porting process extremely seamless, kept in contact throughout and brought everything to a... See more

Rated 5 out of 5 stars

I would highly recommend Kassie @AC for helping my autistic son with his application for his first time Morgage, She was soo professional, friendly and really helpful she made my anxious son exper... See more


Company details

  1. Mortgage Broker

Written by the company

AC Mortgages – part of Aberdein Considine – offers free whole-of-market mortgage advice. With access to exclusive deals, as well as over 15,000 mortgages from all major lenders, we’ll find the perfect one for you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

583 reviews

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No recent history of asking for reviews

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5.0

All reviews

(583)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mortgage Application AC Glasgow

Chelsea from AC Glasgow Byres road promptly answered any and all of my questions and made my first ever mortgage process easy and a breeze. Would highly recommend

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Noreen and Krysia in Edinburgh

Noreen and Krysia in Edinburgh were friendly and helpful, always answering queries promptly and sometimes even outside of the 9-5! This was my first mortgage, they kept the process stress free and transparent throughout.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage advice from Clare

Clare from the Inverurie branch was very helpful and knowledgeable when securing our mortgage. She explained everything to us and even managed to find a better deal than the original one. We would highly recommend her to anyone looking for independent advice.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgable and Trusting Mortgage Help

Craig and Stevie were so vital in securing my mortgage. I had quite a complicated situation and therefore the process before I reached out to AC Mortgages was very stressful. As soon I got in touch with Craig he was knowledgable and reassuring that he would be able to find me a mortgage that was right for me. The communication from both Craig and Stevie was constant and I was always made aware of next steps and changes. Can't recommend them enough, they took all my stress away and I now have a great mortgage offer. Would highly recommend!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, Scott at the Aberdeen branch was really helpful and always super quick to answer our (many) questions. Everything was set up in good time and he answered all our questions and explained all processes. Super satisfied, many thanks!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Great service as usual from Tanya at A&C always so helpful and super friendly wouldn’t deal with anyone else. Tanya always goes above and beyond!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Craig

Amazing service from Craig! We used AC when we first bought our house which was smooth sailing thanks to the support from Craig, he’s also reached out and helped us remortgage onto a better deal now we’re 2 years down the line.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing support from David and team at AC. Cant fault the process from start to finish. Easy and smooth communication and complicated mortgage talk explained very well. We felt that we were in good hands with excellent knowledge and advice given

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Neil and Chelsea were both fantastic to work with. As a first-time buyer starting a new job, I was nervous that the process would become overly complicated, but Neil and Chelsea made the whole process very easy. I appreciate how transparent they were with me throughout. I would highly recommend their services to anyone looking to inquire about a mortgage.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't thank Krysia and the team more…

Couldn't thank Krysia and the team more in securing my morgage, I had umpteen things wrong on my end and Krysia worked tirelessly and against all odds got it sorted in the end and got a better deal than I ever thought possible

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent First Mortgage Experience

Excellent First Mortgage Experience! Craig and Stevie made my first mortgage application smooth and stress-free. They were helpful, clear and supportive throughout the entire process. Highly recommended!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have used A&C before for a previous…

I have used A&C before for a previous purchase and as always the full team were very professional and massively helpful in ensuring the whole process was efficient and stress free. Particular mentions to Noreen and Krysia for all their assistance in the process and keeping me informed throughout. Highly recommend and will definitely use A&C again in the future.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Scott…

I had a great experience with Scott Brown the mortgage advisor. He always replied to my emails within the hour and hats off to him as I asked him a lot of questions.

As a first time buyer I didn’t understand the important of getting a mortgage in principle. He explained the advantages and having this in place helped me secure my dream home. I viewed the flat on the 28th of May, and will be moving in on the 8th of June which feels like a quick timescale, this was helped a lot by getting accepted within 3 business days. Scott ensured to get all the right paperwork before hand so although there were some slightly complications, these were tackled before the application went through ensuring a smooth and speedy process.

Even when Scott went on holida, Zak was very helpful in answering my questions and progressing the application

I look forward to using Aberdeen considine when my deal ends.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

We’ve used Susan and Kim for many years for our mortgages and it’s been a brilliant experience each time. You feel cared for and like you’re a priority to them. You’re always kept up to date and each time we’ve had a mortgage applied for, the decisions are through quickly.
We wouldn’t go anywhere else!

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process with updates

Would highly recommend! Chris, Noreen & David were amazing from first contact. Process was very smooth for getting a mortgage for our new home. Daily updates throughout the application process which was brilliant. Thanks again

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Easy, Straightforward Transfer with Zak

Having to product transfer was a very smooth and stress free experience with Zak. He kept us well informed throughout the process and explained the new product in simple, straightforward language. I would happily use Zak again for all future mortgage advice and assistance.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Both Neil & Chelsea were amazing…

Both Neil & Chelsea were amazing throughout the mortgage process. Answered every question I had as a nervous first time buyer and always made the time to chat. Process was smooth with constant updates. Would highly recommend to anyone requiring mortgage services.

June 9, 2025
Unprompted review

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