Recent annual service & MOT on 10 yr old Fiesta (50K miles) resulted in replacing rear suspension bushes and coil springs. Due to cars age the cam belt replacement was advised by Ford. Acorn had diffi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you to Chloe for her help and advice regarding dashcam fitting. All emails responded to promptly and efficiently with clear advice.
Company replied
Great showroom very clean and tidy nice facilities and drinks. Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements. Car prepped like brand new... See more
Company replied
Excellent service department. First appointment was a pick up from home and delivered back, pick up driver great. Then we had to return for a small warranty job where they ordered part . The whole tea... See more
Company replied
Company details
Written by the company
Here at Acorn Business Centre we can take care of your every need. Whatever you're after, get in touch with our business team today. Leasing your car with us: We supply and lease all makes and models of vehicles available in the UK market including prestige marques such as Audi, BMW, Jaguar, Land Rover, Lexus, & Mercedes. So if you have a particular model in mind - please talk to us! We pride ourselves on delivering high-quality customer service coupled with a friendly can-do approach to any challenge we receive from our customers."
Contact info
Cannock Rd, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, United Kingdom
- 01543673222
4.6
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would definitely recommend Kia…
Would definitely recommend Kia Burntwood - had a great experience when buying my car a few months ago - Callum was so helpful both when buying the car and with any queries I had after - and it was serviced recently and that went smoothly. Everyone is very friendly and professional.
February 15, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Laura, we appreciate you taking the time to leave us this feedback.we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we are very happy to have provided you with such a positive experience! thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello Karl Wilkinson, we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we are very happy to have provided you with such a positive experience! , thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello Matt, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything.We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Acorn Burntwood
Always used them since I bought this car and the service has always been good.
February 14, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Jean, , we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and we hope you have a great day.
Best Wishes
Acorn Kia Burntwood
Friendly and professional
Friendly staff greeted me, I knew (most of) the costs before I arrived and I like the video check.
February 14, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Andy, we are so happy to read such a great review about Acorn Kia Burntwood! we are very happy we could provide you with a positive experience! thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Helpful and courteous staff.
Helpful and courteous staff, friendly and welcoming.
Would recommend all Kia vehicle owners to visit if possible.
Thanks again for a efficient service and completed on time stated.
February 16, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out to us if there's anything more we can do! We hope to be of service to you again in the future. Have a wonderful day.
Best wishes,
Acorn Kia Burntwood
Really lovely service team
Really lovely service team. Cheerful, polite and quick at doing their job. Knowledgable with the repair that was needed and create a nice environment m. Many thanks team
February 15, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything.We do hope we can be of assistance in the future. Take care and have a great day.
Best Wishes
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello, ,we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia Burntwood! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
I dropped my car off at 8 and picked it…
I dropped my car off at 8 and picked it up around 530si I was without a car all day. The repair that was needed wasn’t an all day job. I’m probably being petty but I had hoped for a curtesy wash and vac oh well
February 10, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, thank you for taking the time to leave us feedback about your experience with us. we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at 01543 685656 when you have a chance. Thank you, and we look forward to hearing from you. Many Thanks
Acorn Kia Burntwood
Pleasant helpful staff.
Pleasant helpful staff when booking car in and on arrival at the dealership. Phoned me when work was completed
February 9, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you please reach out. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Went for service information was clear…
Went for service information was clear and car was cleaned after
February 11, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything. Have a wonderful day.
Best Wishes
Acorn Kia Burntwood
Excellent service and customer service
February 6, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Julie, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Great experience.
Great experience.
from time of arrival and checking in to picking the car after service and MOT everything was carried out by friendly and efficient staff.
The video of the MOT checking was professional and gave me a sense of security.
February 10, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best WIshes
Acorn Kia Burntwood
Had agreed to lend me a car but was…
Had agreed to lend me a car but was unable to due to my age.
Otherwise all very good.
February 7, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello,we appreciate you taking the time to leave us this feedback. we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything We hope to be of service to you again in the future.
Best wishes,
Acorn Kia Burntwood
Having purchased a new Kia Sorento from…
Having purchased a new Kia Sorento from this Crewe KIA dealership in Sep 2023. As of now Feb 24 I have still to receive the car registartion documents. I have contacted staff by telephone & email over the past 5 months & I have been constantly fobbed off with different stories. For me personally dealking with the Acorn Motor Group has been a real headache. This matter is still unresolved.
February 11, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at 01270 507490 and ask for our Sales Manager, when you can so we can address this situation directly. We look forward to hearing from you.
Reply from Acorn Motor Group - Acorn Business Centre
Hello, thank you; we appreciate your feedback! we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Friendly staff ,Quality of service
February 6, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Trevor, we appreciate you taking the time to leave us this feedback. we are very happy we could provide you with a positive experience! we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Burntwood. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future.
Best wishes,
Acorn Kia Burntwood
No problem with the work done on our…
No problem with the work done on our car other than it taking an extra day. We were however given the courtesy car for free for that final 4th day.
February 9, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. we are happy to pass along your comments to the team here at Acorn Kia Burntwood! we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. We hope to be of service to you again in the future.
Best wishes,
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Poor customer service for faults…
Poor customer service for faults reported on my van, they required me to rebook to find a fault that I reported on the day, plus the service is expensive compared to local garages.
February 8, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to make this up to you. Please contact our manager at 01543 685656 so we can make your experience a positive one. We look forward to hearing from you.
Best Wishes
Acorn Kia Burntwood
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.