I went in to enquire about a new Kia but the one I went in about was sold, so I was disappointed as I have always wanted a blue one. Anyway my son & I sat down with Richard Dixon at the Crewe showro... See more
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Brilliant customer service from Chloe all through the process of our Kia Sportage purchase. Thank you so much, we couldn't be happier with our new car.
Company replied
The salesman, Alex Cooper. His non pushy approach and taking all the time we needed, transparent, honest and very relaxed in his approach put us at ease immediately. He’s a credit to Acorn, Crewe.
Company replied
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was ve... See more
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, United Kingdom
- 01270507490
4.8
Excellent
529 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I went in to enquire about a new Kia.
I went in to enquire about a new Kia but the one I went in about was sold, so I was disappointed as I have always wanted a blue one. Anyway my son & I sat down with Richard Dixon at the Crewe showroom and he was so helpful & friendly I told him I was disappointed that the car I went for was sold & he found me another one which was a bit more expensive. He gave us the keys to go & sit in it, as soon as I got in I loved it, I said to my son I felt like crying as it was so nice. I can't wait for Thursday now to go & pick it up, I'm like a kid at Christmas 🤣
Richard Dixon was so helpful with the purchase, we felt we'd made a new friend by the time we left, so thank you so much Richard & hope you're camping trip turns out ok 👍
August 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Jane, for your fantastic review. We're delighted to hear that Richard was able to assist you in finding a car you truly love, even after the initial disappointment. Our team prides itself on providing excellent customer service in a pressure-free environment, and it's wonderful to know you felt supported throughout your experience. We look forward to seeing you on Thursday to pick up your new Car. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and have a great day.
Car test drive
Very friendly staff explained everything clearly with no pushy sale tactics
August 15, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Andy , for your wonderful feedback. We're delighted to hear that you found our staff friendly and our approach pressure-free. Our team is dedicated to providing a smooth and transparent car-buying experience, and your satisfaction is our top priority. We truly value your trust and are here to support you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Have a great day.
Brilliant customer service from Chloe…
Brilliant customer service from Chloe all through the process of our Kia Sportage purchase. Thank you so much, we couldn't be happier with our new car.
July 23, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Ian, for your wonderful feedback. We're thrilled to hear that Chloe provided you with brilliant customer service during your Kia Sportage purchase. Our team are dedicated to ensuring a smooth and pressure-free experience, and it's fantastic to know that you're happy with your new car. We truly value your trust and satisfaction, and we're here to support you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car.
Our recent service experience with…
Our recent service experience with Acorn of Crewe was exceptional, Reminders were sent in advance that the service was due, booking was easy. On the day staff were friendly and welcoming , we chose to wait for our car and the customer waiting area was very comfortable, TV , coffee and very comfortable seats. The work was completed on time and we are very satisfied, cannot recommend Acorn highly enough , first class experience
August 18, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Christopher, for your fantastic feedback. We are delighted to hear that your experience was exceptional. Our friendly staff are dedicated to providing reliable and quality service, and it's wonderful to know you enjoyed our comfortable customer waiting area. Your recommendation means a lot to us, and we are committed to supporting you throughout your ownership journey. Your satisfaction is our top priority, and we strive to go above and beyond for all our customers. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and have a wonderful day.
The salesman
The salesman, Alex Cooper. His non pushy approach and taking all the time we needed, transparent, honest and very relaxed in his approach put us at ease immediately. He’s a credit to Acorn, Crewe.
August 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Brendan, for your fantastic feedback about Alex. We're delighted to hear that his friendly and pressure-free approach made your experience so enjoyable. At Acorn, Crewe, we take pride in our reliable customer service and our commitment to ensuring every customer feels valued and supported throughout their journey. It's wonderful to know that Alex exemplified our dedication to honesty and quality. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to assisting you again in the future and providing you with the same excellent service. Enjoy your new car.
Alex Cooper is a very helpful and…
Alex Cooper is a very helpful and informative sales person, knows his product well and provided helpful advice, I have been very impressed with the Crewe team from sales to after sales support highly recommended to anyone looking to move to the Kia brand
August 9, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Sharon, for your fantastic feedback. We're delighted to hear that Alex provided you with helpful advice and that our Crewe team impressed you with their friendly and knowledgeable service. Our commitment to excellent customer service and aftercare is at the core of our values, ensuring a smooth and pressure-free car-buying experience. Your recommendation means the world to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
My experience with kia crewe was really…
My experience with kia crewe was really good,I spoke to Alex saying what I wanted and what my budget was ,Alex was really good,got me the car I wanted and turn around,from seeing it,to collecting next day was absolutely brilliant,i have been going back to kia,now for a number of years,they are really lovely team there,very helpful and nothing to much bother ,we'll done kia crewe.
Special thanks to Alex for everything.
Yvonne
August 4, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Yvonne, for your fantastic feedback. We are delighted to hear that Alex provided you with such excellent service in helping you find the perfect car within your budget. Our friendly staff is dedicated to creating a pressure-free sales environment, and it's wonderful to know you felt supported throughout the process. Your loyalty over the years is truly appreciated, and we are committed to offering you reliable aftercare and assistance on your ownership journey. If you need anything else, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Acorn Motor Group
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was very professional throughout. She also came in on her day off to do the handover personally, taking me through the functions of the vehicle and setting up bluetooth / apple car play etc. She is a credit to Acorn and I'm sure she will have a great career in the motor industry.
July 31, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your fantastic review. We're delighted to hear that Holly provided you with such excellent customer service and truly went above and beyond to ensure your experience was smooth and enjoyable. Her professionalism and dedication reflect our strong commitment to quality and customer satisfaction. We pride ourselves on creating a pressure-free environment, and it's wonderful to know you felt well looked after during your purchase. We wish you many happy journeys in your new Kia Sorento and are here to support you throughout your ownership journey with our reliable aftercare. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and happy driving. Have a fantastic day.
Just ordered replacement vehicle for Oct delivery. Alex was excellent and usual. Thank you for his patience and knowledge
Alex was excellent as usual.
July 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Andrew, for your wonderful feedback. We're delighted to hear that Alex provided you with the excellent service we strive for. Our friendly staff is committed to creating a pressure-free environment, ensuring a smooth and enjoyable experience for all our customers. Your satisfaction is our priority, and we truly appreciate your trust in us. Should you have any questions or need assistance, we're here to support you throughout your ownership journey. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Great service with a smile the same as…
Great service with a smile the same as always in the last four years
July 17, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Max, for your wonderful feedback. We're thrilled to hear that you've consistently enjoyed our service over the past four years. Our friendly staff are dedicated to providing a reliable and pressure-free experience, and your satisfaction is our top priority. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If there's anything more we can do for you, please don't hesitate to reach out. Have a great day.
I can’t recommend Acorn Group Kia in…
I can’t recommend Acorn Group Kia in Crewe highly enough.
From the moment I walked through the door, everyone was welcoming, friendly and genuinely helpful. After visiting several other, more local Kia dealerships, the difference in customer service was immediately obvious.
A huge thank you to Alex Cooper, who helped me purchase my new car. He was incredibly knowledgeable, approachable and patient throughout the whole process. I had a lot of questions, but nothing ever felt like too much trouble. He answered everything thoroughly and honestly, and I never felt under any pressure to make a decision. It was such a relaxed, enjoyable experience.
At some of the other dealerships I’d visited, I didn’t always feel like I was being taken seriously. At Crewe, it was the complete opposite – you’re looked after from the moment you arrive, and the whole team makes you feel valued.
I also arrived quite late in the day, close to closing time, but despite that, everyone still went out of their way to help as much as they could. I never once felt rushed.
The level of service has been so good that I’m more than happy to drive a little further for future servicing because I know my car will be in good hands.
Thank you again to Alex and the whole team for making what can often be a stressful experience such an enjoyable one. I wouldn’t hesitate to recommend Acorn Group Kia Crewe to anyone looking for fantastic customer service. 👍🏼
July 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful feedback, Claire. We are delighted to hear about your positive experience with Alex and our friendly team at Acorn Group Kia in Crewe. Our commitment to providing excellent customer service in a pressure-free environment is fundamental to our approach, and it's fantastic to know you felt valued and supported throughout your car-buying journey. We truly appreciate your trust in us and are thrilled that you plan to return for future servicing. Thank you for recommending us to others, and we look forward to assisting you again soon! Enjoy your new car.
Brilliant came into the show room…
Brilliant came into the show room speaking to Josh had a good talk and walked out with a new motor car ordered
July 1, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Michael, for your brilliant review. We're delighted to hear that you had a positive experience with Josh and left with a new motor car. Our friendly staff is dedicated to providing excellent customer service in a pressure-free environment, and it's fantastic to know we met your expectations. We truly value your trust and are committed to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance, please feel free to reach out.We look forward to your next visit with us to collect your new car. Take care and have a great day.
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Earl, for your fantastic feedback. We are thrilled to hear that you found our staff to be polite, helpful and knowledgeable. Our team is committed to providing excellent customer service in a pressure-free environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly appreciate your recognition of our dedication to quality and aftercare. If you need any further assistance, please feel free to reach out. We look forward to your next visit with us to collect your new car. Take care and have a great day.
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Jeffrey, for your fantastic feedback. We're delighted to hear that our friendly and knowledgeable staff made your experience enjoyable. Our commitment to providing excellent customer service in a pressure-free environment ensures a smooth and transparent car-buying journey. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever need assistance, please reach out. We're here to support you throughout your ownership journey with reliable aftercare. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Great service
Great service, knowledgeable staff who take care of you! Would definitely recommend
June 27, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Laura, for your wonderful feedback. We're thrilled to hear that you had a great experience with our knowledgeable and friendly staff. Our team is dedicated to providing excellent customer service in a pressure-free environment, and it's rewarding to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out. We're here to help. Take care and have a great day.
I went to inquire about a new Kia car…
I went to inquire about a new Kia car with my family. As soon as we entered the showroom, all the agents pretended to be busy and offered no assistance. After some time, we were attended to by an agent who didn't even offer us water, despite it being 33 degrees outside. He seemed uninterested in answering our questions and even suggested that we visit the MG garage instead, claiming they have better cars. Due to this experience, I will not be buying from Kia anymore; you have lost a customer.
June 23, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Dear Rishi, thank you for sharing your experience with us. We sincerely apologise for the lack of attention and support you received during your visit. Our aim is to create a pressure-free environment with friendly staff who are dedicated to providing excellent customer service. Your feedback is invaluable, and we will address this issue with our team to ensure it does not happen again. We are committed to regaining your trust and delivering the quality service you deserve in the future. If you have any further concerns, please feel free to reach out directly to customercare@acorn-group.co.uk. Thank you and we look forward to hearing from you.
The service was excellent and the staff…
The service was excellent and the staff very friendly and knowledgeable.
The right balance was struck between giving information but not overpowering.
First class
May 19, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Stuart, for your wonderful feedback. We're thrilled to hear that you experienced professional service from our friendly staff. Our team is dedicated to providing a pressure-free sales environment and ensuring a smooth, transparent car-buying experience. Your trust is invaluable to us, and we are committed to offering reliable support throughout your ownership journey. Your satisfaction is our top priority, and we truly appreciate your recognition of our efforts. If you need any further assistance, please don't hesitate to reach out anytime. We're looking forward to your next visit with us. Take care and have a great day.
Acorn Kia Crewe fab experience
Just bought a car from Acorn Kia in Crewe. Delt with a really nice man called Elliot. He was brilliant. He didn't push to sell me stuff I didn't want and didn't add on load of extras then give me a total like a previous Kia garage did. He was really helpful and answered all my questions even if they sounded stupid. And to top it off he organised delivery of my car on the day I wanted. So grateful love the car. Great dealer great guy. Thanks
May 21, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Julie, for your fantastic feedback. We're delighted to hear about your positive experience with Elliot. Our team is committed to providing reliable and trustworthy service, and it's wonderful to know that Elliot's professionalism and our friendly staff made a difference for you. We strive to create a pressure-free environment and ensure customer satisfaction at every step. If you have any questions or need assistance in the future, please feel free to reach out. We're here to support you throughout your ownership journey. Take care and enjoy your new car. Happy driving. Have a great day.
Old-school professional trusted dealership
Professional, friendly sales service from everyone. Car, prices, options, support and service all explained really well - deal offered was great, simple and products are superb
May 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, for your fantastic review. We're delighted to hear that we provided you with helpful and pressure-free service during your visit. Our friendly staff are committed to delivering a smooth and transparent car-buying experience, and it's wonderful to know we met your expectations. We look forward to supporting you throughout your ownership journey with our strong commitment to aftercare. If you need anything else, please don't hesitate to contact. Take care and have a great day.
Bought a Car remotely last year and amazing customer support over a year later !
I bought my Kia electric car remotely from Kia Crewe last year, and from the very start the experience felt personal, reassuring, and genuinely enjoyable. I was sent helpful videos and photos before buying, arranging delivery was straightforward, and the whole process was smooth and stress-free. Since then, the car has been fantastic, and I have truly loved owning it.
When I recently tried to book it in for a service through the official Kia website at Kia Bell Northants, my local dealer, I was disappointed and frustrated to be told they could not find my prepaid service plan, even though the booking confirmation clearly showed that it was covered and free.
After several attempts to sort it out and feeling like I was getting nowhere, I contacted Kia Crewe for help. I then spoke to Molly Hambrook. She was incredibly helpful, quickly sending over the previous service records, confirming that the car had been serviced at the correct intervals, and reassuring me that the prepaid service plan was valid and should have been visible to Kia Bells Northampton as well.
Thanks to her support, the issue was finally resolved and Kia Bells Northampton were able to locate the plan. Molly’s excellent customer service made a real difference, and I am genuinely grateful for the care and professionalism she showed throughout. Because of that experience, I would wholeheartedly recommend Kia Crewe to anyone considering buying a car, whether in person or remotely.
Special thanks also to Alex Cooper who facilated the original sale and helped with all the questions and arranging the car as well along with the finance side. A friendly helpful knowledgeable chap
May 1, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Dave , for your fantastic review. We're delighted to hear that Molly and Alex provided you with a helpful and efficient service. Our friendly staff are committed to delivering a smooth experience, and it's wonderful to know we met your expectations. Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation truly means a lot to us, If you need anything else, please don't hesitate to contact us. Take care and have a wonderful day.
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