Excellent service throughout. From the first tentative expression of interest in a Kia, through the test drive and collection of our new car yesterday, Richard was helpful, friendly, and supportive.... See more
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Richard Dixon and the service team are all very familiar with our requirements in terms of our choice of car and servicing. This car will be the 5th car we have purchased from Richard - 4 of the being... See more
Company replied
Alex was very helpful, answered all the questions we had with no pressure to buy at all, all the staff we came in to contact were really friendly.
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was ve... See more
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Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, United Kingdom
- 01270507490
4.8
Excellent
533 reviews
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Replied to 100% of negative reviews
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The service was excellent and the staff…
The service was excellent and the staff very friendly and knowledgeable.
The right balance was struck between giving information but not overpowering.
First class
May 19, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Stuart, for your wonderful feedback. We're thrilled to hear that you experienced professional service from our friendly staff. Our team is dedicated to providing a pressure-free sales environment and ensuring a smooth, transparent car-buying experience. Your trust is invaluable to us, and we are committed to offering reliable support throughout your ownership journey. Your satisfaction is our top priority, and we truly appreciate your recognition of our efforts. If you need any further assistance, please don't hesitate to reach out anytime. We're looking forward to your next visit with us. Take care and have a great day.
Acorn Kia Crewe fab experience
Just bought a car from Acorn Kia in Crewe. Delt with a really nice man called Elliot. He was brilliant. He didn't push to sell me stuff I didn't want and didn't add on load of extras then give me a total like a previous Kia garage did. He was really helpful and answered all my questions even if they sounded stupid. And to top it off he organised delivery of my car on the day I wanted. So grateful love the car. Great dealer great guy. Thanks
May 21, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Julie, for your fantastic feedback. We're delighted to hear about your positive experience with Elliot. Our team is committed to providing reliable and trustworthy service, and it's wonderful to know that Elliot's professionalism and our friendly staff made a difference for you. We strive to create a pressure-free environment and ensure customer satisfaction at every step. If you have any questions or need assistance in the future, please feel free to reach out. We're here to support you throughout your ownership journey. Take care and enjoy your new car. Happy driving. Have a great day.
Old-school professional trusted dealership
Professional, friendly sales service from everyone. Car, prices, options, support and service all explained really well - deal offered was great, simple and products are superb
May 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, for your fantastic review. We're delighted to hear that we provided you with helpful and pressure-free service during your visit. Our friendly staff are committed to delivering a smooth and transparent car-buying experience, and it's wonderful to know we met your expectations. We look forward to supporting you throughout your ownership journey with our strong commitment to aftercare. If you need anything else, please don't hesitate to contact. Take care and have a great day.
Bought a Car remotely last year and amazing customer support over a year later !
I bought my Kia electric car remotely from Kia Crewe last year, and from the very start the experience felt personal, reassuring, and genuinely enjoyable. I was sent helpful videos and photos before buying, arranging delivery was straightforward, and the whole process was smooth and stress-free. Since then, the car has been fantastic, and I have truly loved owning it.
When I recently tried to book it in for a service through the official Kia website at Kia Bell Northants, my local dealer, I was disappointed and frustrated to be told they could not find my prepaid service plan, even though the booking confirmation clearly showed that it was covered and free.
After several attempts to sort it out and feeling like I was getting nowhere, I contacted Kia Crewe for help. I then spoke to Molly Hambrook. She was incredibly helpful, quickly sending over the previous service records, confirming that the car had been serviced at the correct intervals, and reassuring me that the prepaid service plan was valid and should have been visible to Kia Bells Northampton as well.
Thanks to her support, the issue was finally resolved and Kia Bells Northampton were able to locate the plan. Molly’s excellent customer service made a real difference, and I am genuinely grateful for the care and professionalism she showed throughout. Because of that experience, I would wholeheartedly recommend Kia Crewe to anyone considering buying a car, whether in person or remotely.
Special thanks also to Alex Cooper who facilated the original sale and helped with all the questions and arranging the car as well along with the finance side. A friendly helpful knowledgeable chap
May 1, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Dave , for your fantastic review. We're delighted to hear that Molly and Alex provided you with a helpful and efficient service. Our friendly staff are committed to delivering a smooth experience, and it's wonderful to know we met your expectations. Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation truly means a lot to us, If you need anything else, please don't hesitate to contact us. Take care and have a wonderful day.
Acorn Kia Crewe 💯
Chloe made my new Motobility purchase so easy and seamless. Would 100% recommend Acorn Kia Crewe to everyone.
May 13, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Sarah, for your fantastic review. We're delighted to hear about your amazing experience with Chloe.. Our knowledgeable and friendly staff are dedicated to providing excellent customer service in a pressure-free environment, ensuring a smooth and transparent car-buying experience. It's wonderful to know that you found the process easy and stress-free. We truly appreciate your recommendation and are committed to supporting you throughout your ownership journey with our strong aftercare. Take care and enjoy your new car . Happy driving. Have a great day
My experience at Acorn Kia- Chloe was very supportive and open to…
Chloe was very supportive and open to questions. A test drive was arranged and was hassle free.
The team were very welcoming and friendly. It was a calm and relaxed atmosphere. I was able to progress with a car exchange, confident in the decisions I had made. Especially, when changing from a petrol hybrid to an electric vehicle.
May 8, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Susan, Thank you, , for your wonderful review. We're thrilled to hear that you found Chloe and our team friendly and helpful, and that your experience was stress-free. Our commitment to quality and customer satisfaction is at the heart of what we do, and we appreciate your trust in us. If you have any further questions please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Exceeding expectations
We had a clear view of what we wanted and came out with something more… so great experience
May 3, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Richard, for your fantastic review. We are delighted to hear that your experience with our friendly team at Acorn Kia was so smooth and enjoyable. Our knowledgeable staff is always ready to provide reliable support and answer any questions you may have, ensuring a pressure-free sales environment. We take pride in our strong commitment to customer satisfaction and aftercare throughout your ownership journey. If you have any further questions, please don't hesitate to reach out to us. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Great experience with this garage
Great experience with this garage, very straightforward, no hard sell. Josh was excellent, organised a test drive then dealt with him throughout the purchase.
April 16, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Nigel, for your fantastic feedback. We're thrilled to hear that you enjoyed your visit to Acorn and appreciated our pressure-free sales environment. Our friendly and knowledgeable staff are dedicated to providing a smooth and transparent car-buying experience, ensuring you feel valued and supported in your decision-making. We take pride in our commitment to excellent customer service and aftercare, and we are here to assist you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back when you collect your car. Take care and have a great day.
Very friendly
Very friendly, informative & not pushy. Talked through options & very honest at managing expectations. Happy to show us colours, makes & models.
April 19, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Sarah for your fantastic feedback! We're thrilled to hear that you enjoyed your visit to Acorn and appreciated our pressure-free sales environment. Our friendly and knowledgeable staff are dedicated to providing a smooth and transparent car-buying experience, ensuring you feel valued and supported in your decision-making. We take pride in our commitment to excellent customer service and aftercare, and we are here to assist you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back when you collect your car. Take care and have a wonderful day.
Excellent as always
Excellent as always. Made to feel as if you’re listened to and that your custom is important to all concerned as Acorn Crewe
April 16, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Ian, for your fantastic review. We're delighted to hear that you found our staff friendly and welcoming, and we truly appreciate your feedback. We look forward to providing you with the same reliable service and quality support on your next visit. Hope you have a great day.
Another amazing visit
Another amazing visit. EML came on Lauren & Molly both fantastic ringing me with updates on the car. Engineer found the fault and fixed it within 24 hours. Thank you.
Customer Service at Acorn kia Crewe is excellent. I purchased the kia from this dealership and they have been brilliant.
April 16, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Tina, for your wonderful review. We're thrilled to hear that you found our garage to be reliable and our staff especially Lauren and Molly to be friendly and helpful. Our team are dedicated to providing excellent customer service and ensuring a smooth, pressure-free experience for all our customers. Your satisfaction is our top priority, and we appreciate your recognition of our commitment to quality and aftercare. If you need any assistance in the future, please don't hesitate to reach out. We're here to support you. Hope you have a great day.
Very knowledgeable very professional…
Very knowledgeable very professional and courteous a really nice easy transaction well done!
March 31, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you David, , for your fantastic feedback. We're delighted to know you had an excellent experience with our friendly staff. Our team is committed to providing reliable and trustworthy customer service in a pressure-free environment. We take pride in ensuring a smooth and transparent car-buying experience and supporting you throughout your ownership journey. Your satisfaction is our priority, and we truly value your support. We look forward to assisting you again in the future. Enjoy your new car. Happy Driving. Have a fantastic day.
The perfect customer service
I walked in and dealt with Josh, he explained he had a customer coming in in an hour but didn’t make us feel rushed at all he was honestly amazing time effort banter the lot honestly i genuinely think I brought the car because of him.
Thank you Josh
March 26, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Chris, for your fantastic feedback. We're delighted to hear that Josh provided you with such a positive experience. Our dedicated team is committed to delivering excellent customer service in a pressure-free environment, and it's wonderful to know that Josh's friendly approach made a significant impact on your car-buying journey. We truly appreciate your trust in us and look forward to supporting you throughout your ownership experience with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy Driving 🚗 have a fantastic day.
Everything was explained clearly and…
Everything was explained clearly and there was an honest and straightforward points as to buying a car from Kia.
I did not feel pushed to not buying a car but rather helped to make a he right decision and outcome for myself.
April 1, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic review, Sandy. We're delighted to hear that our honesty and reliable service helped you feel supported in making the right decision for yourself. If you have any further questions, please don't hesitate to contact us. We truly appreciate your feedback and look forward to welcoming you back soon for more quality service.
I definitely recommend
Chloe and the team made the whole process of trading in and buying my car seamless. They were professional and very considerate of my challenging needs!
I’m really pleased with the car and have recommended Acorn Kia Crewe to several friends.
March 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful feedback. We are delighted that Chloe and the team provided you with a seamless service and great support while addressing your challenging needs. Your trust in us and your recommendations to friends mean the world to us, it's experiences like yours that really keep us motivated. We are always more than happy to assist you if anything else comes up. Take care!
We had a really good feeling straight…
We had a really good feeling straight away from Kia Crewe. Josh was not in the least pushy but was patient and informative and appreciated we had never considered Kia before. He also knew we were looking at other manufacturers. We returned a week or so later and took a test drive, cancelled our next day Volvo test drive as a result and bought the Sportage . Whole experience was above and beyond our expectations.
March 19, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic review, Geoffrey. We are delighted to hear that your experience at Kia Crewe exceeded your expectations and that Josh provided you with the trustworthy support you needed. Reviews like this give us motivation and help us ensure we provide high quality care. . We truly appreciate your trust in us and hope you enjoy your new Sportage for many miles to come. If you have any further questions, please don't hesitate to reach out. We look forward to serving you in the future. Take care and have a wonderful day.
Very good service from Kia
Knowledgable regarding car. Simple and clear explanations regarding car features. Test drive very useful. Smooth part exchange process. Really pleased.
March 19, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic review, Shirley. We're delighted to hear that you found our team knowledgeable and appreciated the clear explanations and useful test drive. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Crewe. Your satisfaction with the smooth part exchange process truly reflects our commitment to honesty and reliable service. Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to support you again in the future. Take care and enjoy your new car. Happy driving 🚗 Have a wonderful day.
Very helpful and friendly staff
Very helpful and friendly staff , Josh was great
March 8, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Gary, for your wonderful feedback. We're thrilled to hear that you found our staff helpful and friendly, especially Josh. Our team is dedicated to providing excellent customer service in a pressure-free environment. We believe that a smooth and transparent car-buying experience is essential, and your satisfaction is our priority. If you need any assistance in the future, please know we are here to support you throughout your ownership journey. We appreciate your trust in us as a reliable dealership.
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your wonderful feedback, Paul. We are delighted to hear that our friendly and knowledgeable staff made your experience so positive. Our commitment to providing a pressure-free sales environment ensures that you can trust us for a smooth and transparent car-buying journey. We pride ourselves on our aftercare and are here to support you throughout your ownership experience. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any further questions, please don't hesitate to reach out. We look forward to your next visit with us. Take care and have a fantastic day.
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you, Patrick, for your wonderful feedback about our friendly staff. We take great pride in delivering excellent customer service in a pressure-free sales environment. Your satisfaction is our top priority, and we are dedicated to providing strong aftercare and support throughout your entire ownership journey. We appreciate your trust in us. . If you have any questions or need assistance, please feel free to reach out. We are here to help and ensure you have a smooth and enjoyable experience with us. Take care and have a fantastic day.
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