Excellent service throughout. From the first tentative expression of interest in a Kia, through the test drive and collection of our new car yesterday, Richard was helpful, friendly, and supportive.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Richard Dixon and the service team are all very familiar with our requirements in terms of our choice of car and servicing. This car will be the 5th car we have purchased from Richard - 4 of the being... See more
Company replied
Alex was very helpful, answered all the questions we had with no pressure to buy at all, all the staff we came in to contact were really friendly.
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was ve... See more
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, United Kingdom
- 01270507490
4.8
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Felt a valued customer
Friendly reception on arrival, comfortable waiting area with refreshments, and work completely speedily and cost- effective service plans explained for future visits.
December 13, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your wonderful review . We are thrilled to hear you enjoyed our friendly reception, comfortable waiting area with refreshments, and found our service plans to be both speedy and cost-effective. Your feedback means a lot to us and we look forward to welcoming you back for your future visits. Take care and have a fantastic day,
Staff friendly and approachable
Staff friendly and approachable. Lots of information available regarding the vehicles I enquired about, although I didnt have a lot to choose from, as I was after a used car.
December 11, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your kind words, Lisa . We're thrilled to hear that you found our staff friendly and approachable and that you received plenty of information about the vehicles. We sincerely apologise for the limited selection of used cars and appreciate your feedback as we strive to enhance our inventory with quality and reliable options. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
The service was top notch
The service was top notch! Richard was honest and friendly, looked at several options before deciding which car to go with. Would recommend to anyone!
September 9, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic review, Sarah . We are delighted to hear that you experienced our top-notch service and that Richard provided you with trustworthy and friendly support while exploring your options. We truly appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. Thank you for your recommendation . We're looking forward to your next visit with us. Take care and have a fantastic day.
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful feedback, Nicholas. We are thrilled to hear you appreciate our excellent customer focused service and we remain committed to providing the honesty and reliability you trust. We can't wait to welcome you back soon for more quality experiences.Until the next time we meet, take care!
Excellent service friendly staff always…
Excellent service friendly staff always happy to help
December 8, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you Amanda , for your fantastic review. We are delighted to hear that you experienced excellent service and found our staff friendly and always happy to help. Your kind words inspire our team to continue providing trustworthy support and quality service, and we genuinely look forward to welcoming you back soon. Take care and have a fantastic day.
Nothing was to much trouble and sorted…
Nothing was to much trouble and sorted very quick and no problems
December 9, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your wonderful feedback, David . We are delighted to hear that nothing was too much trouble and that everything was sorted quickly for you. Your kind words motivate our team to continue delivering reliable and trustworthy service. We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
KIA EV4 ACORN MOTOR GROUP CREWE
Excellent service from Hannah and the team at KIA Crewe (Acorn Motor Group). They got the deal. Met the Service Manager too! Thank you.
December 5, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic review. We are delighted to hear about the excellent service you received from Hannah and the team at KIA Crewe. Your trust in our honesty and reliability means the world to us, and we can't wait to support you again in the future. Feel free to reach out if you have any further questions. Take care and have a fantastic day.
Excellent swift and efficient service
November 29, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful feedback, Chris. We are delighted to hear that you experienced excellent, swift and efficient service. Your kind words inspire our team to continue providing reliable and trustworthy support, and we can't wait to welcome you back soon. Take care and have a fantastic day.
Just Exceptional!
I had the pleasure of purchasing my son's new car from Acorn KIA, and the experience was truly exceptional from beginning to end, Thanks to the welcoming atmosphere and genuine care shown by the team.
I especially want to highlight Chloe, who was absolutely amazing throughout the entire journey. Her professionalism, kindness, and constant support made all the difference. She took the time to explain everything clearly, made sure we felt comfortable with each step, and consistently went the extra mile to ensure we were completely satisfied. Her outstanding customer service turned what I expected to be a stressful experience into a wonderful one.
My son is thrilled with his new car and I'm incredibly grateful to Chloe and everyone at Acorn KIA for making this such a positive and heartwarming experience. I couldn’t recommend them more!
November 7, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic review, Habeeb. We are absolutely delighted to hear that your experience at Acorn Kia was exceptional and that Chloe's trustworthy support made the process enjoyable and stress-free. Your kind words about our team's honesty and reliability truly mean the world to us, and we can't wait to welcome you and your son back for more quality service in the future. Feel free to reach out to us if there is anything additional we can do for you. Take care and happy driving 🚗. Have a fantastic day.
Great staff
Very friendly sales person. Knowledgeable and helpful without being pushy and overbearing. Very easy indeed! Would recommend!!
November 24, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful feedback, Sarah. We are delighted that you found our sales person friendly, knowledgeable and helpful without being pushy, as we strive for honesty and reliability in our service. Your recommendation truly means a lot to us, and we look forward to providing you with the same trustworthy support in the future. Have a fantastic day!
Excellent customer service Richard…
Excellent customer service Richard Dixon was outstanding.
The whole team work so well. Together
November 22, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your wonderful feedback, Rob. We're delighted to hear that Richard Dixon and the entire team provided you with outstanding customer service. Your kind words inspire us to continue delivering trustworthy and reliable support, and we look forward to welcoming you back soon for more quality service. Thank you, and have a fantastic day!
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fabulous review. We are delighted to hear you were pleased with the quality of our service and the care we took with your car. Your trust means everything to us, and we look forward to providing you with reliable support again in the future!We can't wait to see you again, have a great day.
Kia Crewe are amazing
The Kia at Crewe have always been fantastic. They’re not pushy and will always find you the best deal. They have found me my next new car and have been courteous and helpful as always finding me the car I want. I am off to them now to pick up my new car .
November 24, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful review, Paul Heneghan. We are delighted to hear that our reliable team provided you with the support you needed to find the best deal on your new car. Your trust in us means a lot, and we can't wait to welcome you back for your next visit.Thank you again for the great review! Until the next time we meet, take care!
Close contact with the salesman
Close contact with the salesman. We have dealt with Alex for a few cars and always found him very helpful particularly with after sales advice when needed.
Eric Hamilton
July 22, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful feedback Mr John Hamilton. We are delighted to hear that Alex has consistently provided you with reliable support and helpful after sales advice. Your trust in our service once again means the world to us, and we look forward to welcoming you back soon for more quality experiences. We hope you have a great day!
couldent have been more helpful when…
couldent have been more helpful when buying a car excellent customer service
November 19, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your fantastic feedback, Amanda. We are thrilled to hear that our customer focused service was excellent and that we could provide the support you needed during your car buying experience. Your trust in our reliable and trustworthy service means the world to us. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and have a fantastic day.
Best wishes
Acorn Kia Crewe
Fantastic Experience
Elliot was excellent from start to finish and went out of his way to make my experience a positive one. Thank you very much.
November 16, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your kind words, Jess. We're thrilled to hear that Elliot provided you with excellent service and made your experience a positive one. We truly appreciate your business. Feel free to reach out if there is anything additional we can do for you. Thank you for your feedback and look forward to welcoming you back soon for more quality support. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
Best wishes
Acorn Kia Crewe
Very professional
Very professional. Service completed and kept up to date throughout.
November 15, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your kind words, Gary. We're thrilled to hear that you found our service professional and that we kept you updated throughout. Your feedback is a wonderful reminder of our commitment to customer focused support and reliable service, and we look forward to serving you again soon. Take care and have a great day.
Best wishes
Acorn Kia Crewe
garage great, kia software rubbish
polite, efficient staff. unfortunately didn't sort my irritating problem due to kia software issues which, hopefuly, will be resolved in next update.
November 12, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your kind words, John. I'm glad to hear that you found our staff polite and efficient. I apologise for the inconvenience caused by the Kia software issues and appreciate your understanding as we work towards a resolution in the next update. We value your trust and look forward to providing you with the quality service you deserve in the future. Take care and have a fantastic day.
Best wishes
Acorn Kia Crewe
Great as always
Great as always. Staff are knowledgeable and friendly and waiting for my service in house was an easy and comfortable. The new EV4 is in the showroom and looks stunning. Would always recommend Acorn Kia Crewe to anyone. .
November 8, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you so much for your wonderful review, Christynan. We are thrilled to hear that our knowledgeable and friendly staff made your visit comfortable and that you love the stunning new EV4 in our showroom. Your recommendation means everything to us, and we look forward to providing you with more quality service in the future. Take care and have a fantastic day.
Best wishes
Acorn Kia Crewe
Our buying experience at Acorn Crewe
Visited the showroom on 7/11/25 to have a look round - we spoke to a very nice young gentleman Will (Teasdale I think) who was very helpful and polite and answered all our questions regarding the particular vehicle we were interested in, he ran through some figures and we decided to go ahead and put an order in for the vehicle
November 7, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hi Carole, We are so pleased you enjoyed your visit to Acorn Kia Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia Crewe.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.