Excellent service throughout. From the first tentative expression of interest in a Kia, through the test drive and collection of our new car yesterday, Richard was helpful, friendly, and supportive.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wanted to write a review following a really positive experience with Acorn Motor Group Kia in Crewe Cheshire. We found the dealer - and specifically Holly Quigley, their Sales Representat... See more
Richard Dixon and the service team are all very familiar with our requirements in terms of our choice of car and servicing. This car will be the 5th car we have purchased from Richard - 4 of the being... See more
Company replied
Alex was very helpful, answered all the questions we had with no pressure to buy at all, all the staff we came in to contact were really friendly.
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, United Kingdom
- 01270507490
4.8
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Recommend
Staff were helpful, welcoming and friendly. Assisted by Chloe, very professional and informative.
July 19, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Lisa, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our staff, especially Chloe, provided exceptional service. We take pride in providing friendly and professional assistance to our valued customers. We appreciate your support . Please don't hesitate to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us. Take care and have a great day. Best wishes
Acorn Kia Crewe
! #CustomerSatisfaction #ProfessionalService #FriendlyStaff
Professional and friendly
Excellent customer service as usual from this branch cannot fault it.
Staff very friendly and helpful even offered to walk me out of the building.
A complete explanatory video of my car explaining any problems.
Cannot fault this dealership 💯
July 17, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Robert, Thank you for your kind words. Our team is dedicated to providing excellent customer service, always going above and beyond to make sure our customers are satisfied. We are thrilled to hear about your positive experience and look forward to serving you again in the future 💯 Take care and have a wonderful day
Best wishes
Acorn Kia Crewe
Car buying as it should be done!
Had a great experience buying my car from Acorn Kia. Hannah really went the extra mile to ensure everything went smoothly. I live in the north east so travelled down to collect the car. Everything was as described and I was very well taken care of. Thanks again to Hannah who made it such an easy and enjoyable car buying experience. I would not hesitate to recommend this dealership to anyone looking for their next purchase. Joe B
July 15, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Joe, Thank you so much for your kind words. We are thrilled to hear about your positive experience with Hannah and our dealership. We strive to make car buying as easy and enjoyable as possible for our customers. Its experiences like yours that really keep us motivated. Thank you for recommending us, we truly appreciate it Please don't hesitate to reach out if there is anything additional we can do for you. We hope to be of assistance to you again in the future. Take care and enjoy your new car. 😊🚘
Best wishes
Acorn Kia Crewe
Great friendly staff
Great friendly staff. Nothing seems too much to ask or do for the customer
July 12, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Paddy, Thank you so much for your kind words. Our team works hard to ensure every customer feels valued and their needs are met. We appreciate your business and look forward to serving you again. Take care and have a great day.
Best wishes
Acorn Kia Crewe .
#CustomerServiceGoals
Very professional and high standard
Friendly welcoming staff. Work carried out efficiently and within exprcted timescale.Excellent standard of cleanliness. Free coffee while waiting most welcome. No hidden or unexpected charges
July 12, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Michael, Thank you so much for your positive feedback. We strive to provide efficient and top-notch service while also making sure our customers feel welcomed and comfortable. We're glad you enjoyed our complimentary coffee and were happy with the transparency of our pricing. Looking forward to seeing you again soon. Take care and have a great day
Best wishes
Acorn Kia Crewe
Extremely helpful staff.
Josh was very helpful, and knowledgeable, not pushy. No sales pressure. We had a very relaxed experience of purchasing a car. I would definitely recommend the Crewe Kia garage.
July 12, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Vicky, Thank you for trusting us with your car purchase, and for highlighting our sales team's helpful and knowledgeable demeanor. We strive to create a relaxed and pressure-free environment for our customers. We appreciate your recommendation and look forward to seeing you at Crewe Kia again, to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia Crewe
#CustomerSatisfaction #NoSalesPressure
Car check over …
Booked car in for a check over ...originally I was to drop off car and return later that day . This involved 2 bus trips .
I spoke to service receptionist and service manager and they agreed to take car into workshop if I was prepared to wait , which would save me messing about with the bus service .
Just over an hour and a coffee in the waiting area the car was returned with a clean bill of health and an invoice to prove the check over . Along with a washed cleaned car. Bonus !!!
All carried out with a pleasant friendly manner and a smile
July 8, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for choosing our service for your car check. We appreciate your feedback and are thrilled to hear that our team was able to provide you with a speedy and convenient experience. Your satisfaction is our top priority and we hope to see you again in the future. Take care and have a great day
Best wishes
Acorn Kia Crewe
#customersatisfaction #convenience #happycustomer
Excellent service
The staff Chole is professional on doing all steps for purchase and part exchange, it’s really save my time.
July 9, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Thank you for your kind words. We are thrilled to hear that our staff, especially Chole, provided efficient and professional service during your purchase and part exchange. Our goal is to always save our customers precious time. Please don't hesitate to reach out if there is anything we can do for you. We look forward to serving you again in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Crewe
Great team great experience
What a great team everyone is very friendly. Holly was extremely helpful. I would highly recommend buying a car from this dealership in Crewe. Nothing is to much trouble.
July 7, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Chris, Thank you for the fantastic review We are thrilled to hear that you had a positive experience at our dealership. Our team strives to provide exceptional service and we are happy to hear that Holly was able to assist you. Thank you for your recommendation, we truly appreciate it. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and enjoy your new car. We hope you have a great day.
Best wishes
Acorn Kia Crewe
Outstanding service
On the back of the recent recall for airbag replacement for many DS3 and C3 vehicles, we took my daughter's DS3 to have the airbags changed. The service in terms of communication and turnaround was simply outstanding. With an expected completion of up to 2 week due to such high volumes, it was complete within 36 hours. Quite incredible. 2 calls to check everything was alright plus an interior and exterior clean. This is the sort of service that makes you want to go back. Outstanding.
July 5, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Paul, we appreciate you taking the time to leave us this feedback. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. Our team at the reception desk works hard to provide exceptional service to all of our customers. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes,
Acorn Kia Crewe
Great experience
From start to finish a stress free experience trading in a sportage for a new model. Hannah knows her stuff and guided us without pressure to choose the right car for us. Picked it up two weeks later and just perfect so far. Thanks Hannah you are a credit to the business.
June 22, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hi there, we are so pleased you enjoyed your visit to Acorn Kia Crewe. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations. Thanks for your praise and kind comments about Hannah and our team. it's experiences like yours that really keep us motivated. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We do hope we can be of assistance in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Crewe
Our EV 9 test Drive
A super day test driving the impressive Kia EV 9 a car boasting a really high spec and impressive acceleration with a very smooth drive...even on the current poor roads.
Elliot proved very knowledgeable and helpful.
July 3, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello David , we are so pleased you enjoyed your visit to Acorn Kia Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Elliot and our team welcoming and professional during your visit. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We're looking forward to your next visit with us. Take care and have a wonderful day.
Best wishes
Acorn Kia Crewe
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Graham , we are so pleased you enjoyed your visit to Acorn Kia Crewe. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. it's experiences like yours that really keep us motivated. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Pete , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything . We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Nice friendly knowledgeable staff can’t…
Nice friendly knowledgeable staff can’t go wrong
June 28, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Ian , thank you so much for the positive review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Crewe . Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future.
Best wishes,
Acorn Kia Crewe
Very helpful and kind service dept…
Very helpful and kind service dept during a stressful time for me. I was so impressed that I will be using Acorn Crewe in future, despite the distance. The main agent closer to me were as useless as a chocolate t.pot
June 26, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Fiona, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything . We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Patrick, we are so pleased you enjoyed your visit to Acorn Kia Crewe. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. it's experiences like yours that really keep us motivated. If you have any further questions, please give us a call. We're always happy to help. We sincerely thank you for your business. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Penta grey Proceed
Just collected my lovely penta metal grey Proceed Gt Line S from Hannah at Crewe. Hannah was very helpful and arranged for the car to be brought across from Warrington. I can’t thank her enough for sorting everything out and making everything run so smoothly.
June 26, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello David , we are so pleased you enjoyed your visit to Acorn Kia Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Hannah and our team welcoming and professional during your visit to Acorn. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business, We do hope we can be of assistance in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Crewe
The staff treated us with kindness and…
The staff treated us with kindness and respect there was nothing they wouldn't do for us
June 24, 2025
Reply from Acorn Motor Group - Acorn Kia Crewe
Hello Robert, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
They had scratched our new car
They had scratched our new car. It was taken in for warranty check as to why the coolant was slightly low, to find out if there was a leak. Informed me that the whole door panel had to be sprayed so they are not doing it. The service woman told us that she will order touch up paint and that we had to touch this up ourselves. The red touch up paint never arrived. Said they could do nothing as the service manager was off. When we asked Holly, she suggested that we might have done this ourselves which is wholly untrue. Never take it to them again. The person who did it whilst in Acorn garage would know in his heart of hearts that he had done it and we do not know how he can sleep at night. Shocking. The scratches were too deep for a simple touch up.
June 25, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Crewe
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you would be willing, we would like to have you contact our manager at 01270 507490 to discuss this matter. Alternatively e mail customercare@acorn-group.co.uk. Thank you and we look forward to hearing from you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.