When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St... See more
Company replied
We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and... See more
Company replied
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how... See more
Company replied
First time visiting Acorn Kia St Helens, had a great experience, no pressure sales felt at ease looking through showrooms. Our sales representative, Gary, was extremely helpful, answered all our quest... See more
Company replied
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Jackson Street, WA9 1AW, St Helens, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mrs Vicki Jones in St Helens branch was really helpful and explained everything about the vehicle and the Finance option including Insurance scheme.

Reply from Acorn Motor Group - Acorn Kia St Helens
The showroom was nicely set out,drinks machine available. Cars nicely spaced.
Staff very pleasant .
Vicki Jones dealt with us in a very helpful,friendly and professional way. We were very impressed

Reply from Acorn Motor Group - Acorn Kia St Helens
Being a Sportage owner I went to Acorn to look for my next car. As I’m looking to move to HEV Julie took me through my options and explained the current deals available.
Julie is very knowledgeable about the product and purchase process.
I’ve ordered my new car and look forward to working with the dealership over the next few years.
Once again thanks to Julie and Chris for your assistance in making this a smooth process.

Reply from Acorn Motor Group - Acorn Kia St Helens
A very good experience. They kept in touch to check everything was OK. Jack was very good and knowledgable.

Reply from Acorn Motor Group - Acorn Kia St Helens
Fast service, no messing about, everything sorted, no problems.

Reply from Acorn Motor Group - Acorn Kia St Helens
Mike! Mike is an absolute star, listened accepted, talked me through everything start to finish, it has been an absolute pleasure dealing with Mike and the team at Acorn

Reply from Acorn Motor Group - Acorn Kia St Helens
Everything was made very easy!
Mike Lowden the sales guy was super efficient!

Reply from Acorn Motor Group - Acorn Kia St Helens
Arranged a test drive of a Kia Niro and we received the most excellent service fromJulie Pilling in Acorn Kia,St Helens.
Julie explained everything to us, model, specifications, price and colours and then took us out in the model we chose. She then came with us to explain all the controls.
I would highly recommend Julie and Acorn Kia.

Reply from Acorn Motor Group - Acorn Kia St Helens
Great experience @ KIA. Everything was explained fully as I was given lots of different options, no hidden charges and easy to understand. Couldn’t be more happier dealing with KIA & Mike L.

Reply from Acorn Motor Group - Acorn Kia St Helens
From the moment of entering all staff where very pleasant and helpfull. The sales person mike o’crawley that seen to me was great. Helped me out with all options and guided me through the process perfectly. Even checking in on how things are going with the car and helping transfer some things from old to new. Many thanks for everything :)

Reply from Acorn Motor Group - Acorn Kia St Helens
Very friendly and professional service. From the very beginning when I reserved the car via Autotrader, there was great communication from the team and I had great experience with Mike L. (The Handsome Mike) 😁 who talked me through all my options and provided help when I needed it. He explained all the documents in great detail so I understand what I’m signing. The place itself looks very professional and all staff that I was introduced to (ie. service team) was very friendly and helpful.
Very good experience.

Reply from Acorn Motor Group - Acorn Kia St Helens
I took my car for a diagnostic test to Acorn, St Helens, it needed a part so i re-booked. The part was fitted a couple of weeks later but the same problem happened as i was driving home. I contacted ACORN on my return home and spoke to Peter (Service Manager). He rebooked my car in to check it over again. I was given a courtesy car for the day. My experience in dealing with Peter was amazing. He explained everything. He even took me on a test run with the courtesy car as i had never driven an automatic car!. I picked my car up next morning where i spoke to Peter again. He assured me that after many checks my car was fine. Peter is a lovely chap, professional and understanding. Nothing was too much for him. I feel he went above and beyond; a rarity in this day and age! Thank you Peter.

Reply from Acorn Motor Group - Acorn Kia St Helens

Reply from Acorn Motor Group - Acorn Kia St Helens
Just a few words to say thank you very much to Vicki.
Despite some I.T. problems, not of her making, she continued with great professionalism and cheerfulness.
Her product knowledge was first rate and was able to help with the many questions fielded by my wife and myself.

Reply from Acorn Motor Group - Acorn Kia St Helens
Another great experience with Acorn Kia St Helens, Kerry gave a very warm friendly welcome, work carried out by Kieron who was very polite and helpful (nothing to much trouble). Vicky is always ready to greet and help with a friendly smile and a very helpful person.All in all I found my experience today a pleasant one and that is due to the professional, friendly staff at Acorn Kia.

Reply from Acorn Motor Group - Acorn Kia St Helens
I had a fantastic experience working with Mike at the dealership. From the start, he was pleasant, polite, and easy to talk to. We even discovered we had a few interests in common, which made the whole process more enjoyable and relaxed.
The test drive went smoothly, and Mike made sure we had all the time and information we needed to feel confident. The car itself is perfect for our needs—plenty of space, especially for our large dog Bruce, who will definitely appreciate the extra room on road trips. Bruce was also invited to come to the dealership when we took the car home, which was a lovely little bonus for us all.
Overall, Mike made what can sometimes be a stressful experience into a genuinely positive one. Highly recommend working with him!

Reply from Acorn Motor Group - Acorn Kia St Helens
Absolutely fab service from Julie at your St Helen’s branch! She went above and beyond to get me the car I wanted & was very professional. Can’t wait to pick it up, thank you so much ☺️

Reply from Acorn Motor Group - Acorn Kia St Helens
The showroom was spacious and easy to access. I was made to feel very welcome and comfortable. The adviser Julie was excellent. Very knowledgeable, pleasant and helpful. She made the whole process of ordering my car extremely easy. I would totally recommend Acorn Motor Group/Acorn Kia extremely highly. Excellent service and experience.

Reply from Acorn Motor Group - Acorn Kia St Helens
Vicki was very friendly, knowledgeable and efficient in her role and answered any questions that we may have had. Vicki made the process of purchasing the car seamless. We would have no hesitation in recommending Acorn in the future.

Reply from Acorn Motor Group - Acorn Kia St Helens
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.