Acorn Motor Group - Acorn Kia St Helens Reviews 

253
TrustScore 4.5 out of 5

4.5

Jackson Street, WA9 1AW St Helens, England, GB


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Rated 5 out of 5 stars

When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St... See more

Company replied

Rated 4 out of 5 stars

We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and... See more

Company replied

Rated 5 out of 5 stars

Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how... See more

Company replied

Rated 5 out of 5 stars

First time visiting Acorn Kia St Helens, had a great experience, no pressure sales felt at ease looking through showrooms. Our sales representative, Gary, was extremely helpful, answered all our quest... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Jackson Street, WA9 1AW, St Helens, England, United Kingdom

  • 01744411777

4.5

Excellent

TrustScore 4.5 out of 5

253 reviews

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4.5

All reviews

(253)

691 reviews in the last 12 months

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Rated 5 out of 5 stars

Mrs Vicki Jones in St Helens branch was…

Mrs Vicki Jones in St Helens branch was really helpful and explained everything about the vehicle and the Finance option including Insurance scheme.

July 12, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Thank you for your kind words. We're thrilled to hear that Vicki provided you with helpful and thorough information about your vehicle and finance options. We strive to provide excellent service to our customers and it's great to know that Acorn met your expectations. We're looking forward to your next visit with us to collect your new car. Take care and have a wonderful day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Very professional staff

The showroom was nicely set out,drinks machine available. Cars nicely spaced.
Staff very pleasant .
Vicki Jones dealt with us in a very helpful,friendly and professional way. We were very impressed

July 11, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Sheila, Thank you so much for the kind words and positive feedback, it means a lot to us. Our team takes pride in creating a welcoming and organized showroom experience for our customers. We're glad Vicki was able to assist you with such helpful and professional service. We appreciate your business . Please don't hesitate to reach out if there is anything additional we can do for you. We're looking forward to your next visit with us. Take care and have a wonderful day.
Best wishes
Acorn Kia St Helens
#customerfocused #exceptionalservice

Rated 5 out of 5 stars

Being a Sportage owner I went to Acorn…

Being a Sportage owner I went to Acorn to look for my next car. As I’m looking to move to HEV Julie took me through my options and explained the current deals available.
Julie is very knowledgeable about the product and purchase process.
I’ve ordered my new car and look forward to working with the dealership over the next few years.
Once again thanks to Julie and Chris for your assistance in making this a smooth process.

July 6, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Graham, Thank you for choosing Acorn for your car needs, we're thrilled to hear about your positive experience with Julie and Chris. We strive to provide excellent customer service and it's great to hear that we've met your expectations Please don't hesitate to reach out if there's anything additional we can do for you. Looking forward to serving you for years to come. Take care and enjoy your new car. Have a great day. . #HappyCustomers #AcornCars
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

New Car Handover

A very good experience. They kept in touch to check everything was OK. Jack was very good and knowledgable.

June 24, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Eric , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations.Thanks for your praise and kind comments about Jack and our team. it's experiences like yours that really keep us motivated. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We do hope we can be of assistance in the future. Take care and enjoy your new car, Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Thank you for you efficient service

Fast service, no messing about, everything sorted, no problems.

June 30, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia St Helens

Hello , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Mike

Mike! Mike is an absolute star, listened accepted, talked me through everything start to finish, it has been an absolute pleasure dealing with Mike and the team at Acorn

July 2, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Abbie , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for taking the time to leave a review for us . We're happy we could meet your expectations. Thanks for your praise and kind comments about Mike and our team. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We do hope we can be of assistance in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Everything was made very easy!

Everything was made very easy!
Mike Lowden the sales guy was super efficient!

July 1, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Jane , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Mike and our team welcoming and professional during your visit to Acorn. We strive for 100% satisfaction, and it is great to see you had such a positive experience. it's experiences like yours that really keep us motivated. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and enjoy your new car. We hope you have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Arranged a test drive of a Kia Niro and…

Arranged a test drive of a Kia Niro and we received the most excellent service fromJulie Pilling in Acorn Kia,St Helens.

Julie explained everything to us, model, specifications, price and colours and then took us out in the model we chose. She then came with us to explain all the controls.

I would highly recommend Julie and Acorn Kia.

June 26, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Wendy, we are so pleased you enjoyed your visit to Acorn Kia St Helens, thank you for taking the time to leave a review for us. Thanks for your praise and kind comments about Julie and our team. it's experiences like yours that really keep us motivated. Please let us know if there is anythin g else we can do for you; we are more than happy to help. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care and have a wonderful day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Great experience @ KIA

Great experience @ KIA. Everything was explained fully as I was given lots of different options, no hidden charges and easy to understand. Couldn’t be more happier dealing with KIA & Mike L.

June 25, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Ian , we are so pleased you enjoyed your visit to Acorn Kia St Helens. thank you for taking the time to leave a review for us .We're happy we could meet your expectations. we're happy you found Mike and our staff to be so supportive during your experience. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Kia car sale st hel ns

From the moment of entering all staff where very pleasant and helpfull. The sales person mike o’crawley that seen to me was great. Helped me out with all options and guided me through the process perfectly. Even checking in on how things are going with the car and helping transfer some things from old to new. Many thanks for everything :)

June 26, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hi there, we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Mike and our team welcoming and professional during your visit . Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We do hope we can be of assistance in the future. Take care and enjoy your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Great experience

Very friendly and professional service. From the very beginning when I reserved the car via Autotrader, there was great communication from the team and I had great experience with Mike L. (The Handsome Mike) 😁 who talked me through all my options and provided help when I needed it. He explained all the documents in great detail so I understand what I’m signing. The place itself looks very professional and all staff that I was introduced to (ie. service team) was very friendly and helpful.
Very good experience.

June 23, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Ania , we are so pleased you enjoyed your visit to Acorn Kia St Helens. ,Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn . Thanks for your praise and kind comments about Mike and our team. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business, We do hope we can be of assistance in the future. Take care and have a wonderful day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

I took my car for a diagnostic test to…

I took my car for a diagnostic test to Acorn, St Helens, it needed a part so i re-booked. The part was fitted a couple of weeks later but the same problem happened as i was driving home. I contacted ACORN on my return home and spoke to Peter (Service Manager). He rebooked my car in to check it over again. I was given a courtesy car for the day. My experience in dealing with Peter was amazing. He explained everything. He even took me on a test run with the courtesy car as i had never driven an automatic car!. I picked my car up next morning where i spoke to Peter again. He assured me that after many checks my car was fine. Peter is a lovely chap, professional and understanding. Nothing was too much for him. I feel he went above and beyond; a rarity in this day and age! Thank you Peter.

June 23, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Susie ,thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Peter and our team welcoming and professional during your visit. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia St Helens. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes,
Acorn Kia St Helens

Rated 5 out of 5 stars
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Fran, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Fast booking smooth service

Fast booking, smooth service

June 21, 2025
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Antony, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Ordering a new car

Just a few words to say thank you very much to Vicki.
Despite some I.T. problems, not of her making, she continued with great professionalism and cheerfulness.
Her product knowledge was first rate and was able to help with the many questions fielded by my wife and myself.

June 16, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Peter , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Another great experience with Acorn Kia…

Another great experience with Acorn Kia St Helens, Kerry gave a very warm friendly welcome, work carried out by Kieron who was very polite and helpful (nothing to much trouble). Vicky is always ready to greet and help with a friendly smile and a very helpful person.All in all I found my experience today a pleasant one and that is due to the professional, friendly staff at Acorn Kia.

June 16, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Elaine, thank you for taking the time to leave a review for us at Acorn Kia St Helens. We are thrilled to hear that you found our team welcoming and professional during your visit . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all o ur customers. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes,
Acorn Kia St Helens

Rated 5 out of 5 stars

Great experience from start to finish

I had a fantastic experience working with Mike at the dealership. From the start, he was pleasant, polite, and easy to talk to. We even discovered we had a few interests in common, which made the whole process more enjoyable and relaxed.

The test drive went smoothly, and Mike made sure we had all the time and information we needed to feel confident. The car itself is perfect for our needs—plenty of space, especially for our large dog Bruce, who will definitely appreciate the extra room on road trips. Bruce was also invited to come to the dealership when we took the car home, which was a lovely little bonus for us all.

Overall, Mike made what can sometimes be a stressful experience into a genuinely positive one. Highly recommend working with him!

June 13, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Kirsty , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Mike and our team welcoming and professional during your visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. We sincerely thank you for your business. I am sure that you and Bruce will have many a happy a road trip in the coming years. Thanks again for the recommendation, take care and have a wonderful day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Fab service

Absolutely fab service from Julie at your St Helen’s branch! She went above and beyond to get me the car I wanted & was very professional. Can’t wait to pick it up, thank you so much ☺️

June 12, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Rebecca, we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Julie and our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Excellent Service and Experience

The showroom was spacious and easy to access. I was made to feel very welcome and comfortable. The adviser Julie was excellent. Very knowledgeable, pleasant and helpful. She made the whole process of ordering my car extremely easy. I would totally recommend Acorn Motor Group/Acorn Kia extremely highly. Excellent service and experience.

June 9, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Anthony, we are so pleased you enjoyed your visit to Acorn Kia St Helens. thank you for taking the time to leave a review for us. We're happy we could meet your expectations.Thanks for your praise and kind comments about Julie and our team. it's experiences like yours that really keep us motivated. If you have any further questions, please give us a call. We're always happy to help. Thanks again for the recommendation,. We're looking forward to your next visit with us. Take care and have a great day.
Best wishes
Acorn Kia St Helens

Rated 5 out of 5 stars

Vicki was very friendly

Vicki was very friendly, knowledgeable and efficient in her role and answered any questions that we may have had. Vicki made the process of purchasing the car seamless. We would have no hesitation in recommending Acorn in the future.

June 3, 2025
Unprompted review
Acorn Motor Group - Acorn Kia St Helens logo

Reply from Acorn Motor Group - Acorn Kia St Helens

Hello Glenys , we are so pleased you enjoyed your visit to Acorn Kia St Helens .Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Vicki and our team welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care and enjoy your new car. Have a wonderful day.
Best wishes
Acorn Kia St Helens

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