When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St... See more
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We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and... See more
Company replied
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how... See more
Company replied
First time visiting Acorn Kia St Helens, had a great experience, no pressure sales felt at ease looking through showrooms. Our sales representative, Gary, was extremely helpful, answered all our quest... See more
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Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Jackson Street, WA9 1AW, St Helens, England, United Kingdom
- 01744411777
4.5
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Julie was so helpful and not in any way pushy. She gave me the time and space to make the best decision for me.
June 2, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Rebecca , thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations. Thanks for your praise and kind comments about Julie and our team. Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Good communication and updates…
Good communication and updates regarding my purchase ‘ MG4’ however I have had some technical issues with entertainment centre as it was still linked with previous owner and I have to wait 72 hrs before it all resets so I can store all my information in, that’s the only criticism I have the car itself drives lovely and Mike was a nice guy to deal with
May 29, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Alan, we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia St Helens. we're happy you found our staff to be so supportive during your experience . We take all our customers feedback very seriously, and your comments have been pass ed onto our management team. in order that they may follow this up. If you have any further questions, please give us a call. We're always happy to help. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Warning on dashboard when engine…
Warning on dashboard when engine switched off that key battery charge was low. Even after putting in new batteries into both keys fault remained. Acorn St Helens looked at the problem and handed over the car saying that the voltage in the battery key was low and so they changed the battery and problem should be solved. However got the car home and switched off the engine to discover the dashboard warning was still displayed. Will now book car into another kia dealership nearer to me so that hopefully they will identify and remedy the issue.
May 16, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mr Edwards, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns . Please reach out to us directly at 01744 411777 and ask for our Service manager alternatively you can e mail customercare@acorn-group.co.uk when you have a chance. Thank you, and we look forward to hearing from you
Service and Mot booked online
Service and Mot booked online. Girls on reception very professional and pleasant
May 16, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Joseph , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anythi ng. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Appalling customer service
Disgusting behaviour yet again from the service reception of this company. I gave this company the benefit of doubt after my last service visit 12 months ago and the attitude of the same individual on that occassion, thinking it could have been a " one off" but yet again today the attitude of the service reception Rep was disgraceful on arrival "name, what do you want? " "im here for a service" , Yes your at the service desk name ? Just very hostile and unfriendly was it my last review of my previous visit by any chance you decided to continue were you left off?,I asked why the attitude then she suddenly got up from her position and walked away into the back office and requested a colleauge " you deal with this" the colleague being fair was apologetic and stated the individual in her words "was not very well and had just returned". I apologised and left at once I'm not being treated like something on the bottom of idividuals shoe and will take my quoted approx £300 worth of work elsewhere . I hope Kia UK take a serious note of how their brand is damaged by this company and in particular the individual concerned and looking at the past reviews of Acorn St Helens I'm not the only person to feel the wrath of this idividual on the service reception either in person or by telephone for no reason but just turning up to drop your vehicle off or making an enquiry to this kia main dealer hence the minium allowable one star review only.
May 14, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for bringing this to our attention. We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. Please reach out to us at 01744 411777 when you can so we can address this situation directly. Alternatively e mail customercare@acorn-group.co,uk . We look forward to hearing from you. Kind Regards
Excellent service
Excellent service, friendly staff at Acorn St Helens.
May 11, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Cled , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Buying a car from Acorn St Helens
Sales team most helpful. Vicky was great very knowledgeable had great customer care.
May 3, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Raymond , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for taking the time to leave a review for us. . We're happy we could meet your expectations. We are thrilled to hear that you found our team welcoming and professional during your visit . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Buying a New Vehicl
Called in on the off chance, without an appointment to discuss the specifications of a KIA Sportage, with the intention of buying a new vehicle at a later date. Julie made time for us, talked us through the specifications, showed us around a similar vehicle and talked us through the purchase and delivery process. The service was absolutely outstanding, so much so, we ordered a vehicle there and then. I have no hesitation at all in recommending ACON KIA St Helens.
April 30, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Andrew , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Julie and our team welcoming and professional during your visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us.Take care and have a great day.
Best wishes
Acorn Kia St Helens
Great experience
I had a great experience with Acorn. I live in Edinburgh so it was all done over the phone. Vicki was brilliant keeping me informed every step of the way.
April 8, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Jade, thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations. We are thrilled to hear that you found our team welcoming and professional during your experience. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. We do hope we can be of assistance in the future. Take care and we hope you have a wonderful day.
Best wishes
Acorn Kia St Helens
Mike helped me pick out and test drive…
Mike helped me pick out and test drive my new car, he was supportive all the way through and nothing was too much of an ask, he explained everything clearly and I felt very at ease with all decisions, would highly recommend Mike and John, thanks very much guys!
April 24, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Jenna, we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for taking the time to leave a review for us . We're happy we could meet your expectations. We are thrilled to hear that you found our team welcoming and professional during your visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and enjoy your new car. We hope you have a fantastic day.
Best wishes
Acorn Kia St Helens
I had the best test drive with Julie…
I had the best test drive with Julie yesterday. Amazing customer service
April 23, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Adela , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations. Thanks for your praise and kind comments about Julie. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Please let us know if there is anything else we can do for you; we are more than happy to help. We hope to see you soon. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Booked in quickly
Booked in quickly, waited while EV6 Aircon was regassed,quick health check on car, lovely staff, with plenty of time to chat. Will go back
April 16, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Andrew , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Great communication.No pushy sales.
April 7, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Gillian ,thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Worst garage I have ever been too
Worst garage I have ever been too had my car since 24 January. Phone up hundreds of times for updates as when thay says thay will phone u. U never get any just get fob off every time u phone up.been in touch with kia customer service team witch are a waist off time been in touch with acron customer service who said thay will get in touch with acron st Helens and someone will phone me that was on Friday 4 of April and am still waiting now its the 7 April.on Saturday the 5 of April I phone the garage and thay said someone will phone you back still waiting I still don't have my car or Evan know when am getting it back I have a partner that needs going to hospital appointment and my mum not well so it's very stressful not knowing whats going on.so on the 7th of April I had a email off them saying
I thought I would write to you so it is clear what we are doing with your vehicle. As you are aware we have had the car and it has not faulted at all since we have had it. We have been taking instruction from the KIA UK technical team as to where to go next as I’m sure you understand that with no fault showing itself to us it is very difficult to diagnose and fix. We have informed them of what you have reported to us just in case they have had a similar case before and give us some kind of clue as to what may be happening.
KIA UK have asked us to do what is called a flight record but this will only work when the car is faulting so that they can look at the data and settings in the vehicle, but as I have said it hasn’t faulted for us. I have attached some pictures of the items we have been checking such as the 48V Battery / fuse box and ECU’s (electronic control units) and CAN wiring to make sure all the wires have the right voltages and resistance and right trigger signal going through them. I understand this must be a stressful time for you without your vehicle but what I don’t want to do again is give it you back and it faults when you get it back.
My plan is to send my driver out with the diagnostic machine plugged into the vehicle tomorrow and hope that it faults and triggers the flight record system, this may take some hours and fingers crossed it will trigger when the warning light illuminates, that is what I am hoping. Still not hard off senior manager. Just get fob off all time
January 24, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mark, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We appreciate you bringing this experience to our attention. We will ask that a member of our Senior Management team contacts you so we can work towards a resolution. Kind regards
Acorn Kia St Helens
Made changing the car an easy process
Made changing the car an easy process.
Explained everything
March 24, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello David , we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for your kind review; we are happy to pass along your comments to the team . We strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Great experience
Had a great experience buying a car from Acorn Kia St Helens this week. Organising a test drive and getting a part ex valuation was very quick and straightforward. Special thanks to Vicky who was dealing with me, she was great, no hard sell, explained all the options and made it a relaxing and pleasant experience. Would highly recommend and will use again.
March 20, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Matt, we are so pleased you enjoyed your visit to Acorn Kia St Helens. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help. Thanks again for the recommendation, We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Graham , thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. We strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any further questions, please give us a call. We're always happy to help. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Absolutely shocking customer service
Absolutely shocking customer service. Bombarded with TXTs and e mails for 2 weeks that my car was due for an MOT so i booked it in via my lease group at Kwikfit. It turns out it isn't due until 20.2.26!!. There is a warning light on and when i called to get it booked in and explained why they sent me for an MOT early i was met with abuse that why did Kwik fit do it if it wasn't due and we cant get your car booked in until April. No apology and made to feel like it was my fault and very abrupt on the phone. Great car would have another but would never deal with the St Helens dealership again. The first time i used them they broke my phone holder, said it was cleaned and it was dirtier that when i took it in, lost 2 2 dust caps from the 2 front tyres, i should have known then not to return!!!!!
March 19, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mark , we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. . We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. We would like the opportunity to address your concerns. Please reach out to us directly at customercare@acorn-group.co.uk when you have a chance. Thank you, and we look forward to hearing from you
Get in touch with you to tell you your…
Get in touch with you to tell you your car is ready,rather than me waiting all day for a call which didn’t happen and had to call myself to see what was happening
March 18, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Neil, Thank you for taking the time to give us this feedback. We always strive to provide top quality service to every guest and are disappointed to hear that your experience here at Acorn Kia St Helens had some points which you have raised. We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. We hope to be of service to you again in the future. Take care.
Forget your nightmares
Forget your nightmares about car salesmen. They do still exist (I've met them!) but not at Acorn Kia St Helens. We've been looked after by the very friendly and personable Luke Hughes who has answered all our questions, provided helpful advice and made the whole process enjoyable. Above all, he has given us plenty of reassurance and confidence, absolutely essential when you're thinking of making a big purchase. On our experience so far, I'd have no hesitation in highly recommending Acorn Kia St Helens.
March 12, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Ian ,, thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation,. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia St Helens
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