Acorn Motor Group - Acorn MG Crewe Reviews 

231
TrustScore 5 out of 5

4.8

Marshfield Bank, CW2 8UY Crewe, UK, Cheshire, GB


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Rated 5 out of 5 stars

Second time I’ve had a mg car from here. Always been very professional and dealt with my car efficiently. Would definitely recommend using them

Company replied

Rated 5 out of 5 stars

My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Cald... See more

Company replied

Rated 4 out of 5 stars

My experience so far has been really good. Chloe Caldwell has provided excellent, friendly, pressure free customer service whilst I have been deciding if I want to go ahead with my car purchase. I am... See more

Company replied

Rated 5 out of 5 stars

We have had a fantastic experience from start to finish dealing with Acorn motor group. We have been assisted from start to finish with the purchasing of our car by Chloe. Chloe is an absolute credit... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Marshfield Bank, CW2 8UY, Crewe, UK, Cheshire, United Kingdom

  • 01270507490

4.8

Excellent

TrustScore 5 out of 5

231 reviews

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4.8

All reviews

(231)

763 reviews in the last 12 months

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Rated 5 out of 5 stars

Second time I’ve had a mg car from…

Second time I’ve had a mg car from here. Always been very professional and dealt with my car efficiently. Would definitely recommend using them

August 19, 2026
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Dave, for your fantastic review. We are delighted that you chose us for your MG cars once again and truly appreciate your kind words about our reliable and efficient service. Our friendly staff is dedicated to providing a pressure-free experience, ensuring your satisfaction throughout your ownership journey. Your recommendation means the world to us, and we look forward to supporting you in the future. If you need anything else, please don't hesitate to reach out. Take care and happy driving, Have a great day.

Rated 5 out of 5 stars

Excellent Company selling Excellent MG…

Excellent Company selling Excellent MG cars…thanks to Charley on Sales who was very friendly and efficient….prices very competitive and this Company will become market leaders in the UK.

August 19, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Bob, for your wonderful review. We're thrilled to hear that you had an excellent experience with us and that Charley made a positive impression. Our friendly staff are dedicated to providing a pressure-free sales environment and ensuring customer satisfaction. We appreciate your recognition of our competitive prices and commitment to quality. Rest assured, we will continue to support you throughout your ownership journey with our reliable aftercare. We look forward to seeing you again soon. Have a great day.

Rated 5 out of 5 stars

I was a walk in customer but Chloe made…

I was a walk in customer but Chloe made herself available. Knowledgeable and helpful throughout the process. Thank you.

August 17, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Allan, for your wonderful feedback. We're thrilled to hear that Chloe provided you with knowledgeable and helpful service during your visit. Our friendly staff are dedicated to ensuring a smooth and pressure-free car-buying experience. Your satisfaction is our priority, and we appreciate your trust in us. If you need any assistance in the future, please don't hesitate to reach out. Enjoy your journey with your new vehicle.

Rated 5 out of 5 stars

What a lovely experience I went looking…

What a lovely experience I went looking for a suzuki dealership but found a MG dealership instead
Everyone of the staff we very very helpful including water bowl for a very hot dog and a air conditioned room we were dealt with by a really down to earth nice guy Sean in car sales who was fantastic very knowledgeable and couldn't have been more helpful 10 out of 10 for customer service made the whole experience a really nice day only went to look at a car ended up putting a order in What a great dealership Acorn MG Crewe

August 13, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Alan, for your wonderful review. We are thrilled to hear that your visit to Acorn MG Crewe was such a delightful experience. Our team, especially Sean, is dedicated to providing excellent customer service in a friendly and pressure-free environment. It’s fantastic to know that we could assist you in finding the perfect car and make your day enjoyable. We truly value your trust and are committed to supporting you throughout your ownership journey with our strong aftercare. If you have any questions or need assistance, please don’t hesitate to reach out.We're looking forward to your next visit with us to collect your new car. Take care and have a great day.

Rated 4 out of 5 stars

My experience so far

My experience so far has been really good. Chloe Caldwell has provided excellent, friendly, pressure free customer service whilst I have been deciding if I want to go ahead with my car purchase. I am going ahead with it and look forward to collection.

July 30, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Chris, for your wonderful feedback about your experience with Chloe. We are delighted to hear that you enjoyed our excellent and pressure-free customer service while making your decision. Our knowledgeable and friendly staff are committed to providing a smooth and transparent car-buying experience, and it’s fantastic to know you felt supported throughout. We look forward to welcoming you for your collection and are here to assist with any questions you may have. Your satisfaction is our priority, and we truly appreciate your trust in us as a reliable dealership. Take care and have a great day.

Rated 5 out of 5 stars

We have had a fantastic experience from…

We have had a fantastic experience from start to finish dealing with Acorn motor group. We have been assisted from start to finish with the purchasing of our car by Chloe. Chloe is an absolute credit to the Acorn group. She was quick in answering the phone and/or responding to emails. She talked us through every aspect of purchasing the car and explained each area in great detail so we were fully informed at all times. She was extremely approachable and so down to earth, in fact she was an outright star!!! We all need more Chloe’s in the world. Based on the service we received from Chloe at Crewe, we would have no hesitation in recommending the Acorn group to other prospective buyers. To round off, extremely happy and satisfied and to Acorn group, give Chloe a massive pat on the back and hopefully an extra bonus😄

July 30, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hello, Neil, thank you for your fantastic feedback. We are delighted to hear about your exceptional experience with Chloe at Acorn Motor Group. Our team is dedicated to providing reliable and trustworthy customer service, and it’s clear that Chloe embodies our commitment to quality and helpfulness. We truly appreciate your recommendation and will ensure she receives the recognition she deserves. Your satisfaction is our priority, and we look forward to supporting you throughout your ownership journey. Enjoy your new car and rest assured, we are here for you every step of the way. Take care and happy driving. Have a wonderful day.

Rated 5 out of 5 stars

Very helpful Charlie and Lewis made the…

Very helpful Charlie and Lewis made the purchase a pleasant experience. Very knowledgeable and helpful with no pressure sales tactics.
Very highly recommended and will purchase again from them.

July 31, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, David, for your fantastic review. We are delighted to hear that you enjoyed our relaxing atmosphere and found our friendly staff so helpful. Our team is dedicated to providing excellent customer service in a pressure-free environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly appreciate your recommendation. We look forward to supporting you throughout your ownership journey with our strong commitment to aftercare. If you need anything else, please feel free to reach out. Take care and have a great day.

Rated 5 out of 5 stars

Looking th change my mobility car

Looking th change my mobility car, we called in at the MG garage in Crewe and spoke with a lovely guy, Louis. I explained what I was looking for. He was easy to talk with, answered all my questions, gave us honest and truthful advice, showed prices online, explained how the exchange would work and payments needed. I was interested in either a full electric or a hybrid. I didn't understand properly, just how the hybrid worked, but Louis fully explained how my driving of the car, the speeds I drive at, works the hybrid, by charging the battery at low speeds, then the petrol is used at higher speed. We took the car I had chosen for a test drive, where I tested out this and could feel the car change from battery to petrol.
On visiting the garage, I did not expect to choose a car there and then,but I did. I will be getting an MG Trophy in a beautiful blue.
Very impressed with the car and extremely impressed with Louis.
Thank you Louis.

July 21, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Julie, for your fantastic feedback! We are delighted to hear about your positive experience with Louis at our Crewe MG garage. Our friendly staff is committed to providing reliable and honest customer service, and it's wonderful to know that Louis was able to guide you through understanding the hybrid vehicle and the purchasing process. Congratulations on your choice of the stunning blue MG Trophy! We are here to support you throughout your ownership journey and ensure your satisfaction. If you have any further questions, please don't hesitate to reach out. We'e looking forward to your next visit with us to collect your new car. Take care and have a great day.

Rated 5 out of 5 stars

My my and I was welcomed by a lovely…

My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Caldwell, she was amazing. Very professional and understanding of my needs on the Motability scheme. I am so pleased I decided to choose Acorn MG. The customer service is excellent. Chloe has planned everything and is a credit to you. Thank you, John Flanagan.

July 25, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, John, for your fantastic feedback. We are delighted to hear that you and your wife felt so welcomed by our friendly staff. Chloe Caldwell, in particular, exemplifies our commitment to excellent customer service and is dedicated to providing a smooth and pressure-free experience. It's wonderful to know she could assist you with your needs on the Motability scheme. We truly appreciate your trust in Acorn MG and are here to support you throughout your ownership journey. Your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out .We're looking forward to your next visit with us to collect your new car. Take care and have a wonderful day.

Rated 5 out of 5 stars

What a pleasant team

After having a bad experience elsewhere I have to say that everything and everyone involved with the purchase of my car was second to none. Thank you Dean for your understanding and professionalism and for your prompt communications throughout.
A very friendly team, making my purchase easy and pleasant

July 15, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Ruth, for your fantastic feedback. We are delighted to hear that your experience with us was so positive, especially after a challenging situation elsewhere. Dean and our friendly team are dedicated to providing excellent customer service in a pressure-free environment, and it’s wonderful to know we made your car purchase smooth and enjoyable. Your satisfaction is our top priority, and we truly appreciate your kind words about our professionalism and communication. If you ever need assistance in the future, please don’t hesitate to reach out. Take care and enjoy your new car.Happy driving. Have a great day.

Rated 5 out of 5 stars

Plenty of stock to choose from and the…

Plenty of stock to choose from and the staff are knowledgeable and friendly

July 2, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Rob, for your fantastic feedback. We're thrilled to hear that you found our stock plentiful and our friendly staff knowledgeable. Our commitment to providing a pressure-free sales environment ensures a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we appreciate your trust in us as a reliable dealership. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.

Rated 5 out of 5 stars

A big THANK YOU th Chloe from Acorn MG motors Crewe

I would like to say a very big thank you to Chloe from Acorn MG motors in Crewe.
From the moment I walked in I was treated with respect and professionalism. Chloe is such a very knowledgeable and helpful person . She wasn't pushy and helped me make the right choice of vehicle I required. I went back for a test drive and she came out with me.
Again not being pushy in anyway but very professional in answering my questions.
Then told me to take my time think it over and when I was ready to purchase just to call her which I have and I am purchasing the car from them and Chole as delt with everything I require and the adaptations I need. Thank you so much.

June 28, 2026
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Thank you so much for your wonderful feedback, Jane. We are delighted to hear about your positive experience with Chloe at Acorn MG Motors in Crewe. Our team is committed to providing excellent customer service in a pressure-free environment, and it's fantastic to know that Chloe's helpfulness and professionalism made a significant impact on your car-buying journey. We pride ourselves on our reliability and quality, ensuring that our valued customers feel supported throughout their ownership experience. If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new vehicle. Take care and have a wonderful day.

Rated 5 out of 5 stars

Happy New Car

Charlie was very welcoming, listened to what I needed and it didn't feel like a sales pitch. Matt the sales manager was really helpful when there was delays also.

April 4, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, for your fantastic feedback. Our friendly staff are dedicated to ensuring a pressure-free and enjoyable experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever need assistance or have any questions, please feel free to reach out. Enjoy your new car and know that we're here to support you throughout your ownership journey. Take care and have a great day.

Rated 5 out of 5 stars

Good new car experience

Good car and Haley looked after us well. All in all a good experience when buying a new car.

April 25, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you for your 5-star review. We are thrilled to hear that you had a positive experience with Hayley and our friendly staff. Our commitment to providing reliable customer service in a pressure-free environment is at the heart of what we do. We strive to ensure a smooth and transparent car-buying experience, and we are always here to support you throughout your ownership journey. Your satisfaction is our priority, and we appreciate your trust in us. If you have any questions or need assistance in the future, please don't hesitate to reach out!

Rated 5 out of 5 stars

Helpful and caring

Called in twice looking to change my mobility car, not due for 2 weeks, found their mobility advisor, polite, friendly, professional and very helpful. To the extent that paperwork completed and will be submitted when due, to save me having to call back. highly recommended, having been to other dealers who were not as attentive or helpful when they found out it was a mobility vehicle

April 16, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you, Peter, , for your wonderful feedback. We're thrilled to hear that the team provided you with excellent service in a pressure-free environment. Our team is dedicated to ensuring a smooth and transparent car-buying experience, and it's great to know that you felt supported throughout the process. We pride ourselves on our knowledgeable and friendly staff, and your satisfaction is our top priority. If you have any further questions or need assistance, please don't hesitate to reach out. We're looking forward to your next visit to collect your new car. Take care and have a wonderful day.

Rated 5 out of 5 stars

couldnt ask for better service no pushy…

couldnt ask for better service no pushy salesperson
Chloe was fantastic credit to your team explained
everything showed me the controls and even contacted
me when i got back to see if i was happy with the car

April 10, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you Michael, for your fantastic feedback. We're delighted to know that our friendly staff provided you with excellent service in a pressure-free environment. Your satisfaction is our priority, and we take pride in offering a smooth and transparent car-buying experience. We truly appreciate your trust in our reliable dealership and are committed to supporting you throughout your ownership journey with our strong aftercare. If you need anything else, please feel free to reach out. We look forward to welcoming you back soon Take care and enjoy your new car. Have a great day.

Rated 1 out of 5 stars

Beware they will drain your screen wash .

Have always praised Acorn in every aspect of my dealings with them. However my latest experience has left a very sour taste. Purchased an MG HS from them just on a year ago, it was now due for its first service (2,600miles +-) neither of my local MG dealers get a good write up for service so I thought it was worth the 90 mile round trip to go back to Acorn. Molly and her colleague in the service department were the usual professional and friendly manner I have become accustom to with Acorn staff.
When you trust a dealer you don't bother to check what you are paying for, big mistake. It was only when I got home and checked the invoice I realised I had been charged £2.37 for Screen wash. I was quite surprised as I use a screen wash that I make-up myself and I had made sure the washer bottle was full before I took it for the service. I called Molly at Acorn and asked how they could put screen wash in the bottle when it was full. Her response shocked me. She told me that MG supply a sachet of 250ml to be used when a car is serviced. She then explained that the workshop would have drained the screen wash and refilled it. I have to believe her but now i have to drain what I have paid for and refill with my own screen wash. Would have been better off going to a local dealer and save the couple of gallons of petrol.

April 2, 2026
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Dear David, thank you for sharing your experience with us. We genuinely appreciate your loyalty to Acorn and are truly sorry to hear about the frustration you've encountered. Our team, including Molly, is dedicated to providing excellent customer service, and we regret that we fell short this time. We understand the importance of transparency regarding service charges and will review our processes to ensure clarity moving forward. Your satisfaction is paramount, and we are committed to enhancing our aftercare to better serve you. We appreciate you bringing this experience to our attention.Our Customer Care Team will ask the Aftersales Manager at site to review this as a priority and contact you directly to discuss what has happened and work towards a resolution with you. We value your trust and support and look forward to providing you with a more positive experience in the future.

Rated 5 out of 5 stars

Smooth and easy and friendly process…

Smooth and easy and friendly process when we purchased our new car at a price we wanted to pay.

March 25, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you so much for your fantastic review, Steven. We're delighted that your car purchase was smooth, easy, and friendly, and that you paid the price you wanted. It's experiences like yours that really keep us motivated! Your feedback is invaluable to us, and we look forward to providing you with trustworthy service and support in the future. Have a wonderful day.

Rated 5 out of 5 stars

We would like to thank Chloe for her…

We would like to thank Chloe for her help and making the purchasing process so easy.

March 23, 2026
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Thank you for your wonderful feedback, Jeff. We are thrilled that Chloe made the purchasing process so easy for you, reflecting our commitment to honesty and reliable service. We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Acorn MG Crewe! We truly appreciate your trust and look forward to seeing you again when you collect your new car. Hope you have a great day.

Rated 5 out of 5 stars

Great experience at the show room

Great experience at the show room , Andy the salesman was very knowledgeable and helpful all in all a very painless experience

March 14, 2026
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you for your wonderful review. We are thrilled to hear that you had a great experience in our showroom and that Andy provided you with knowledgeable and helpful service. Our team are dedicated to creating a pressure-free environment and ensuring a smooth car-buying experience. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to supporting you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out.

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