Acorn Motor Group - Acorn MG Crewe Reviews 

232
TrustScore 5 out of 5

4.8

Marshfield Bank, CW2 8UY Crewe, UK, Cheshire, GB


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Rated 5 out of 5 stars

My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Cald... See more

Company replied

Rated 4 out of 5 stars

My experience so far has been really good. Chloe Caldwell has provided excellent, friendly, pressure free customer service whilst I have been deciding if I want to go ahead with my car purchase. I am... See more

Company replied

Rated 5 out of 5 stars

We have had a fantastic experience from start to finish dealing with Acorn motor group. We have been assisted from start to finish with the purchasing of our car by Chloe. Chloe is an absolute credit... See more

Company replied

Rated 5 out of 5 stars

Second time I’ve had a mg car from here. Always been very professional and dealt with my car efficiently. Would definitely recommend using them

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Marshfield Bank, CW2 8UY, Crewe, UK, Cheshire, United Kingdom

  • 01270507490

4.8

Excellent

TrustScore 5 out of 5

232 reviews

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4.8

All reviews

(232)

687 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received at the service centre . Car was booked in for MOT and service.. All work completed, some extra work required to get it through the MOT but great Comms at every stage of this too and all works completed on the same day and very reasonable cost... Very pleased. Car cleaned and hoovered too!

November 20, 2025
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Thank you so much for your fantastic review, Mr Averill. We are delighted to hear that you were very happy with our customer focused service, especially the great communication and quality of work completed on the same day. Your satisfaction is our priority, and we truly appreciate your trust in us; we look forward to supporting you again in the future. Take care and have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Dean was brilliant

Dean was brilliant

November 8, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hi David, Thank you for your wonderful feedback, We're thrilled to hear that Dean was brilliant and provided you with the quality service we strive for. We appreciate your support and look forward to your next visit to collect your new car. Feel free to reach out if there is anything additional we can do for you. Take care and have a wonderful day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Mighty Oaks

Louis the salesman. A credit to the company. Car ordered on Wednesday ready to pick up Friday. Nothing too much trouble. An excellent company to deal with. Highly recommend.

November 7, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hi There, We are pleased you enjoyed your visit to Acorn MG Crewe. Thank you for your wonderful review, We're thrilled to hear that Louis provided you with excellent service and made your car ordering experience so smooth. Your recommendation means a lot to us and we appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car 🚗 Happy driving. Have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 4 out of 5 stars

Got the car we required

November 9, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you for your review, David. We're thrilled you found the car you needed and appreciate your kind words about our customer-centric service. Your feedback is invaluable to us. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Lovely buying experience

Lovely buying experience. Louis went out of his way to make us feel welcome, tips and shortcuts on how to use the car. We even got a coffee!

November 6, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hi Gary, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Louis and our team welcoming and professional during your visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
Best wishes
Acorn MG Crewe.

Rated 5 out of 5 stars

Great service from Chloe and dealership manager at Acorn Suzuki &MG Crewe

Chloe Caldwell and the dealership manager went over and beyond in assisting us with the purchase of our vehicle. Chloe was friendly at all times. Great service delivery.

November 2, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hi there, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you for your praise and kind comments about Chloe and our team. we're so glad that we were able to go above and beyond your expectations. Reviews like this give us motivation and help us ensure we provide high quality care. We truly appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

The perfect experience of buying a car

The level of customer service is impeccable, everyone has been so friendly especially Chloe who did an amazing job finding me the perfect car and went above and beyond to make sure everything went smoothly.

November 5, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hi Sarah, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Chloe and our team welcoming and professional during your visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. Take care and enjoy your new car, Happy driving 🚗 Have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Acorn Crewe

Warm welcome from the sales team, great communication initially on the phone before our visit. Very helpful, no hard sell, great trade in for my vehicle too . Fully recommend!

November 5, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hi Lynn, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving. 🚗 Have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Second car I’ve got from this…

Second car I’ve got from this dealership, Chloe was very helpful and professional, would definitely recommend!

October 29, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hello Daryl, Thank you for taking the time to leave us this feedback. We are pleased you enjoyed your visit to Acorn MG Crewe. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Great family run car retail group

From enquiry to purchase Charlie was polite, friendly and a joy to do business with. Charlie is great communicator and has the ability to save a sale with her knowledgeable but common sense approach. Even when faced a challenging customer.

From a handover stand point more related to Acorn senior management, yes paper free is the way to go, but make it quicker!

Over an hour for a handover isnt progress when with paper you can be done and away within 20 mins. Please invest in an electronic pad & stylus for signatures. Signing your life away with a mouse is awful. In fairness, Charlie did offer me the option of wet signatures but I hadn't realised the paperless version would be so clunky.

Other than that no complaints and would use this family run garage group again. Many thanks Charlie

October 23, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hello Scott, we are pleased you enjoyed your visit to Acorn MG Crewe. Thanks for your praise and kind comments about Charlie, we will be sure to pass your compliments on. . We take all our customers feedback very seriously, and your comments have been passed onto our management team. We truly appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a fantastic day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Acorn MG CREWE and their sales advisor…

Acorn MG CREWE and their sales advisor Dean was really knowledgeable and answered any question we threw at him with a professional attitude, absolutely fantastic! He made what can sometimes be a stressful experience really enjoyable. patient, genuine, and made sure we found the perfect car for for our budget. We never felt pressured, and Dean went above and beyond to make sure I was happy with my purchase. Highly recommended.

October 14, 2025
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Keith, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Dean and our team welcoming and professional during your visit to Acorn. We are happy we could meet your expectations. We appreciate your business. Thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. Thank you for your recommendation. We look forward to serving you in the future. Take care and enjoy your new car. Happy Driving. 🚙We hope you have a great day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Totally amazing experience from start to finish

Amazing service totally professional and courteous. Chloe Caldwell made the whole experience of purchasing my new car effortless with total peace of mind. Thank you Chloe.

October 8, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Thank you for taking the time to leave this kind review, we are thrilled to hear that Chloe provided such excellent service during your car purchase. It was our pleasure to make your experience effortless and worry-free. Enjoy your new car!
" #CustomerSatisfaction #ProfessionalService

Rated 5 out of 5 stars

Chloe cauldwell at Acorn Crewe

Chloe cauldwell at Acorn Crewe. Chloe is brilliant at her job. From when I called to enquire about my new car right until collecting it today. Chloe has worked really hard for me bless her. Thankyou chloe I am over the moon with my new car

October 5, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hello Frances, Thank you so much for your kind words, we are thrilled to hear that Chloe provided you with exceptional service and helped you find your perfect car. We strive to give our customers the best experience possible and we are grateful to have Chloe on our team.We appreciate your business. Thank you for choosing us. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Enjoy your new car. Take care and have a great day.
Best wishes
Acorn MG Crewe
#TeamAcorn #ExcellenceInService

Rated 5 out of 5 stars

A lot of support and guidance start to…

A lot of support and guidance start to finish in buying car

September 26, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn MG Crewe

Hello Kayleigh, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you for sharing your positive experience. We make it our priority to provide excellent support and guidance throughout the entire car buying process. We're thrilled to hear that we delivered on our promise.We appreciate your business. Thank you for choosing us. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving. Have a great day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

MG acorn motor group

Very happy with my experience with MG acorn motor group Crewe, it was the first time visiting this garage and the sales team were very accompanying understanding and outgoing. Louis took time to explain everything I didn't understand and was very professional. It was nice to hear about acorn MG motor group and that he enjoys his job, I wish him well with his career.

September 24, 2025
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Antony, Thank you for choosing Acorn MG Crewe. We appreciate your kind words and are thrilled to hear about your positive experience with our sales team, especially Louis. We take pride in our knowledgeable and friendly staff, and we're so glad they could make your visit enjoyable .We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn MG Crewe
#AcornMG #HappyCustomers

Rated 5 out of 5 stars

My experience with acorn motor group…

My experience with acorn motor group has been great ..
Dean has been very helpful with a prompt and very informative approach!!

September 22, 2025
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Clive, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for your kind words.We are thrilled that Dean was able to provide you with prompt and informative service. We strive to make every customer's experience with us as great as possible. We appreciate your business. Thank you for choosing us. Feel free to reach out if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn MG Crewe.

Rated 5 out of 5 stars

I was due an upgrade of my Suzuki…

I was due an upgrade of my Suzuki Swift, I wasn’t sure whether to get an upgraded new Suzuki or go for one of the new MG’s. Chloe was super helpful, we went through both options and it worked out I was getting more for my money by going with an MG3, we gave it a test drive and I loved it! Been driving it for 5 days now and I’m so glad I went for the MG, it’s an absolutely gorgeous car and so nice to drive.

September 15, 2025
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Natalie, we are so pleased you enjoyed your visit to Acorn Crewe. Thank you for trusting us to help you find the perfect upgrade for your Suzuki Swift, we are thrilled to hear that you love your new MG3. Thank you for your kind comments about Chloe. Our team is dedicated to providing the best options and value for our customers.We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn MG Crewe
Happy driving! #NewCarLove #UpgradeSuccess 🚘

Rated 5 out of 5 stars

Brilliant service by Dean in Sales

Brilliant service by Dean in Sales. Has gone above and beyond to help me get the best deal in the car I wanted. Very happy customer.

September 6, 2025
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Natalie, we are so pleased you enjoyed your visit to Acorn MG Crewe. We are thrilled to hear that Dean provided you with excellent service, going above and beyond to ensure you got the best deal on your car. We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out to us if there is anything additional we can do for you. We're looking forward to you next visit with us. Take care and have a great day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

Rear Brake discs and Pads replaced.

Rear Brake discs and Pads replaced.
Estimate of repair duration and cost achieved.
Showroom and waiting area immaculate.
Well managed business.

August 28, 2025
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Beverley, Thank you so much for your kind words. We strive to provide excellent service and a comfortable environment for our customers. We are glad to hear that we met your expectations. We appreciate your business. we look forward to serving you again in the future.Take care and have a great day.
Best wishes
Acorn MG Crewe

Rated 5 out of 5 stars

From the time I entered the showroom…

From the time I entered the showroom the sales agents were first class,and very knowledgeable about there product and willing to answer all questions, Would highly recommend this company to any one looking for a vehicle.

August 23, 2025
Unprompted review
Acorn Motor Group - Acorn MG Crewe logo

Reply from Acorn Motor Group - Acorn MG Crewe

Hello Richard, We are pleased you enjoyed your visit to Acorn MG Crewe. Thank you for taking the time to share your positive experience. We are thrilled to hear that our team provided excellent service and answered all of your questions. It means a lot to us that you would recommend our company to others We appreciate your business. Please don't hesitate to reach out to us if there is anything additional we can do for you.. We look forward to assisting you with all of your vehicle needs in the future. Take care and enjoy your new car. have a great day.
Best wishes
Acorn MG Crewe

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