My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Cald... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience so far has been really good. Chloe Caldwell has provided excellent, friendly, pressure free customer service whilst I have been deciding if I want to go ahead with my car purchase. I am... See more
Company replied
We have had a fantastic experience from start to finish dealing with Acorn motor group. We have been assisted from start to finish with the purchasing of our car by Chloe. Chloe is an absolute credit... See more
Company replied
Second time I’ve had a mg car from here. Always been very professional and dealt with my car efficiently. Would definitely recommend using them
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, Cheshire, United Kingdom
- 01270507490
4.8
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall experience excellent
Overall experience was above expectations, I'm old school when it comes to service but pleasently surprised by Acorn MG, everything was done in a professional and friendly manner, definitely recommend, special mention for Chloe who I dealt with over the phone then who delivered the car for going the extra mile and ensuring I was 100% satisfied with the new car.
August 26, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you for the glowing review! We are thrilled to hear that your experience with Acorn MG exceeded your expectations. Our team takes pride in delivering professional and friendly service, and we are happy to know that Chloe went above and beyond to ensure your satisfaction. We appreciate your recommendation and look forward to serving you again in the future!" #AcornMG #CustomerSatisfaction
Extremely good service
Extremely good service in particular Louis who explained everything thing in detail you deserve 6 stars
August 23, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Linda, thank you for taking the time to leave us this feedback. We are so pleased you enjoyed your visit to Acorn MG Crewe. We are thrilled to hear that you found Louis and our team welcoming and professional during your visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a wonderful day.
Best wishes
Acorn MG Crewe
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Dean, We are so glad you enjoyed your visit to Acorn MG Crewe. Thank you for your kind words. We pride ourselves on having a brilliant sales team that is always committed to providing exceptional service to our customers. We are grateful for your support. Please don't hesitate to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us. Take care and have a great day.
Best wishes
Acorn MG Crewe
#customerlove #teamwork
Excellent service
I was very impressed with the service with Acorn MG.
Charlie explained everything very clearly to me and I was very pleased with the arrangements for the purchase of my new car.
August 5, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Heather, We are glad you enjoyed your visit to us. Thank you for your kind words about your experience. , we are thrilled that you were impressed with our service and that Charlie was able to provide clear explanations. We appreciate your trust in us and look forward to continuing to exceed your expectations .Please don't hesitate to reach out to us if there is anything additional we can do for you. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn MG Crewe
#AcornMG #ExceptionalService
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Dean, Thank you for your very kind words and support! We strive to provide excellent customer experiences and are so happy to hear that you found our services to be both friendly and professional. We appreciate your patronage and hope to continue exceeding your expectations in the future. Again thank you very much for this very kind and positive review. All the very best, take care and enjoy the rest of your day. Acorn MG Crewe.
Great sales guys
Chloe and Matt were both very helpful. We loved their chilled approach to selling cars…so much so that me and my wife both bought cars!!
We’ve been to this garage in the past but now it seems to be far more alive!
July 16, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Chrissy, Thank you for the positive review. We're thrilled to hear that Chloe and Matt provided a laid-back and helpful car buying experience. It's great to hear that you and your wife both found your dream cars at our garage. Its experiences like yours that really keep us motivated. Please don't hesitate to reach out to us if there is anything additional we can do for you. We truly appreciate your continued support and hope to see you again in the future. Take care and enjoy your new cars. Have a wonderful day.
Best wishes
Acorn MG Crewe
Great service louis
I would like to thank Louis for being so caring with me. It's my first time in an automatic and on the test drive he was very understanding and listened to my needs and concerns.
On collecting the car he could tell I was nervous but put me at ease and went through all the controls and information in terms that were easy to understand.
A very polite young man a credit to the Acorn group.
July 14, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Diane, Thank you for your kind words. We are thrilled that Louis was able to make your first automatic experience a positive one. We are proud to have such a caring and knowledgeable team member. Thank you for choosing us, we appreciate your business. Please don't hesitate to reach out us if there is anything additional we can do for you. We do hope to be of assistance to you in the future. Take care and enjoy your new car. We hope you have a wonderful day.
Best wishes
Acorn MG Crewe
#AcornGroup #CustomerServiceGoals
I got a new car!!
I got a new car!!! Chloe Caldwell was excellent from start to finish to make the purchase easy and smooth. Provided a video of the car , and made the purchase and collection hassle free with 1 single visit to the showroom due to the travel distance would recommend Chloe and Acorn MG crewe team
July 11, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello John, Thank you for your kind word. Our team works hard to provide exceptional service and we're thrilled to hear that Chloe made your car-buying experience seamless.Please don't hesitate to reach out to us if there is anything additional we can do for you. Enjoy your new car and thank you for choosing Acorn MG Crewe. We hope to be of assistance to you in the future. Have a great day. Best wishes
Acorn MG Crewe
Citroën Airbag Replacement
I am one of the thousands of C3 owners who received a recall notice last month to have the Takeda airbags replaced. This was later upgraded to a rare stop drive notice which caused a huge spike in the numbers of requests to have this job completed as soon as possible and there are news reports of people facing waits of several months.
I am so pleased to report that my experience with Acorn Motors in Crewe has been nothing short of excellent from the initial telephone enquiry through to the job being done today - on a Sunday when the service department is normally closed. All the staff are going above and beyond to try to facilitate refitting as many vehicles as they can in the shortest time possible.
I will certainly be returning when I need any further service.
Thank you again.
July 6, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Anne, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn . Our team at the reception desk works hard to provide exceptional service to all of our customers . we're so glad that we were able to go above and beyond your expectations . Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes,
Acorn MG Crewe
Great communication from Adam
Great communication from Adam, kept me updated on repairs. My car had a recall, was done quickly. They left my car clean and shiny and did a free health check. A great team.
July 2, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Joanne , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Very annoyed with today's experience…
Very annoyed with today's experience nowhere to park had to wait for a salesman to see us and basically said there was nothing that would suit us after buying 2 new cars and a used 1 in the past I will not visit again.
July 2, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Dear Kathleen
Thank you for taking the time to share your feedback. I am genuinely sorry to hear about your experience during your visit to Acorn MG Crewe. This is certainly not the level of service we aim to provide, and I appreciate you bringing this to our attention.
We take all feedback seriously and will be reviewing this matter internally to ensure we address the behaviours that led to your disappointment. Please be assured that we are committed to providing respectful and helpful service to all our customers.
I would welcome the opportunity to hear from you directly to discuss your experience in more detail. Your feedback is invaluable in helping us improve.
Please contact us on customercare@acorn-group.co.uk alternatively you can call the site direct on 01270 507490 and ask for the Sales Manager.
Thank you again for your honesty.
Kind regards,
Acorn MG Crewe
A smooth handover with Chloe looking…
A smooth handover with Chloe looking after everything for me.
June 30, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Donald , we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Chloe and our team welcoming and professional during your visit to Acorn. it's experiences like yours that really keep us motivated. We sincerely thank you for your business. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and enjoy your new car, Have a wonderful day.
Best wishes
Acorn MG Crewe
Hayley, Matt and Craig
Hayley, Craig and Matt were very helpful and reassuring, a great team effort and I know I can count on them to help me with my motoring needs, which is why I am a loyal customer :-) thank you to all involved.
July 1, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Frances .we are so pleased you enjoyed your visit to Acorn MG Crewe.. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. Reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for your continued business. Please don't hesitate to reach out if there's anything additional we can do for you. Thanks for taking the time to leave a review. Take care and have a wonderful day.
Best wishes
Acorn MG Crewe
Great service
Great service. Helpful but not pushy sales team who really want your car to be perfect when you buy it.
June 26, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hi there, we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for taking the time to leave us such a wonderful review . We are thrilled to hear that you found our team welcoming and professional during your visit . it's experiences like yours that really keep us motivated. Please don't hesitate to reach out if there's anything additional we can do for you. We sincerely thank you for your business. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Charlie was very pleasant and helpful
Charlie was very pleasant and helpful
June 15, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Ruth , we are so pleased you enjoyed your visit to Acorn MG Crewe. thank you for taking the time to leave a review for us. We're happy we could meet your expectations. We are thrilled to hear that you found Charlie and our team welcoming and professional during your experience. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn MG Crewe
Dean was amazing with his customer…
Dean was amazing with his customer service and patience in getting me my first car! He went above and beyond and I couldn't reccomend him highly enough
April 17, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Lola , we are so pleased you enjoyed your visit to Acorn MG Crewe. thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Dean and our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. We sincerely thank you for your business. Thanks again for the recommendation, take care and enjoy your car. Have a great day.
Best wishes
Acorn MG Crewe
I had a good experience throughout my…
I had a good experience throughout my visit to this garage .Louis the sales man was very proffesional knew what i was looking for after explaining my needs and it became an easy option for me to choose with no pressure selling i was left to look around the car having had a tour around the car and have a play around with the console buttons .
Everyone was friendly and proffesional which was something i found different in other garages whilst hunting for the right vehicle for us .Not forgetting Charlie who was my first point of contact who was very nice responded well to emails etc and also very proffesional .
Overall experience of the the test drive well it was great plenty of room for legs and the seats were comfy too and plenty of passenger room in the back which was one of my bug bears with other vehicles this one matched everything required .
The end result i ordered the MG HS Trophy which is perfect for me and my family a big bonus is i wont need to wait for delivery as the car is there waiting for my pick up date which is ideal no delays and no faffing about .
Thank you louis and Charlie for your valuable attention towards my requirements .
June 11, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Rob , we are so pleased you enjoyed your visit to Acorn MG Crewe. Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. it's experiences like yours that really keep us motivated. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn MG Crewe
Great personal service.
Great personal service.
Kept me updated and fixed any faults.
Thank you!
May 31, 2025
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Ruth, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Andy from Acorn MG was extremely…
Andy from Acorn MG was extremely helpful, collecting our new car at the weekend. Thanks again
May 27, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Kevin , we are so pleased you enjoyed your visit to Acorn MG Crewe .Thank you for taking the time to leave a review for us. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. it's experiences like yours that really keep us motivated. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn MG Crewe
Pleasant and easy experience from start…
Pleasant and easy experience from start to finish. Decided to look at the car the evening before. Arranged to view and test drive at 10:30, part-ex and paperwork for new car completed by 1pm.
Chloe from Acorn was a pleasure to deal with and had a good giggle as we went through the purchase.
May 20, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Dave , thank you for taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and enjoy your new car, have a great day.
Best wishes
Acorn MG Crewe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.