My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Cald... See more
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My experience so far has been really good. Chloe Caldwell has provided excellent, friendly, pressure free customer service whilst I have been deciding if I want to go ahead with my car purchase. I am... See more
Company replied
We have had a fantastic experience from start to finish dealing with Acorn motor group. We have been assisted from start to finish with the purchasing of our car by Chloe. Chloe is an absolute credit... See more
Company replied
Second time I’ve had a mg car from here. Always been very professional and dealt with my car efficiently. Would definitely recommend using them
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, Cheshire, United Kingdom
- 01270507490
4.8
Excellent
232 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Acorn Motor Group - Acorn MG Crewe
Hello , we appreciate you taking the time to leave us this feedback.. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Crewe
The work was done quickly and…
The work was done quickly and efficiently plus everyone was very helpful and friendly
February 5, 2025
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Nick , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything . We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Extremely impressed
We have purchased an MG ZS Hybrid at MG Crewe through a salesman called Louis in the past week. It proved to be a seamless experience. Louis was very professional, everything was well organised and we are very impressed with the car. Would highly recommend.
January 31, 2025
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Tom , thank you for taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Pleasant and polite and helpful.
January 20, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Mark, we are so pleased you enjoyed your visit to Acorn MG Crewe. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Great service
Great service, quick delivery and great presentation on car handover.
January 25, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Chris , thank you for taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations. it's experiences like yours that really keep us motivated. Thanks for your praise and kind comments about our team.
we strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any further questions, please give us a call. We're always happy to help. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Sales Mg hs
Sales lady .... Hayley was so professional, and extremely helpful. She had good customer service skills along with great knowledge of the vehicles and brand. Bought many many cars over time from top end Porsches, Land rover, but this was the best sales service ever
January 22, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello, we are so pleased you enjoyed your visit to Acorn MG Crewe! Thank you for taking the time to leave a review for us . We're happy we could meet your expectations. it's experiences like yours that really keep us motivated! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a wonderful day.
Best wishes
Acorn MG Crewe
Beyond Grateful To Louis
I recently purchased a pre registered MG HS from Acorn MG in Crewe. I’m so beyond grateful to Louis for all of the help and support to not only get me the best possible deal but also the support and kindness he showed through the entire process. This is our second car from MG and we will be going back in a few years for another. Louis really is a credit to the team!
January 15, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Chloe , thank you for taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations! it's experiences like yours that really keep us motivated! , thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Excellent service.... Cannot fault any part of it
I have always taken my car here to be serviced as the whole feel of the place is so lovely and friendly, plus you get free hot or cold drinks, so when I was looking for another car it was obvious where to start looking.
I messed Louis around for a few months as I wasn't 100% sure on what I wanted plus Christmas was looming. A few months later the ideal car came along and Louis messaged me to let me know. From this point on, I am not joking when I say he has been amazing. He has literally dealt with the sale from start to finish. There has been no passing me around from pillar to post, it has been Louis the whole time. He has kept me informed every step of the way, he has printed everything off for me, he sorted out the V5 and car tax without being asked, honestly, if you need a car go and see Louis. He is worth his weight in gold
January 16, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Jennifer, we are so pleased you enjoyed your visit to Acorn MG Crewe! thank you for taking the time to leave a review for us. . We're happy we could meet your expectations. reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a wonderful day.
Best wishes
Acorn MG Crewe
Dean at Acorn MG was brilliant
Dean at Acorn MG was brilliant and helped me buy, and take home, the car within the day at a great price. It was an easy sell as I knew exactly what I wanted, but he made sure every detail was covered to ensure I was happy with my choice.
January 13, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Emma , thank you for taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations! we are so pleased you enjoyed your visit . we're happy you found our staff to be so supportive during your experience. your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help. We do hope we can be of assistance in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn MG Crewe
Very pleasant experience
How buying a car should be.
Simple.
Professional Salesman.
Nothing to much of a problem.
Never had such an easy car buying experience.
Well done Elliot Brookes.
January 13, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Paul , thank you for taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations! thanks for your praise and kind comments about our team. , it's experiences like yours that really keep us motivated! Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
The salesman who helped me ,both of…
The salesman who helped me ,both of them 10/10 helpful not pushing you in to anything, around good guys ,ok on the one bad thing was the service guy I had one one question about the car he said to me look on line how would he no ,this upset me very poor customer service, the car MG3 is very good ,,5 stars is only for guys in the show room
December 20, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Jonathan , thank you for taking the time to leave us feedback about your experience with us. we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at 01270 507490 at your earliest convenience to discuss how we can turn your experience into a positive one. We look forward to hearing from you.
Exceptional service from Dean at Acorn MG
Called into Acorn MG to look at the new MG HS. I met the sales person, Dean Charlesworth who made the whole experience an absolute pleasure. Not pushy, very friendly and went the extra mile to ensure that I chose the right car along with the fantastic extra insurance products, paint protection and service plan. I would recommend Acorn and Dean to anyone who is looking to buy a car. I am so impressed with the MG and look forward to many happy years enjoying it.
December 21, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Peter, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn MG Crewe. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
After care needs more work and attention
I liked the swift service and communication before I viewed/bought the car.
Once purchased the communication was sporadic, they over charged me by £40 and said full refund in three days. It’s been 3 weeks. Still waiting on log book also.
December 3, 2024
Reply from Acorn Motor Group - Acorn MG Crewe
Hi Customer, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at 01270 507490 when you have an opportunity, and ask for the Sales Manager or contact us on customercare@acorn- group.co.uk with your name and registration number in order for us to help you further, as we cannot progress this for you without these details, and we will be more than happy to try and turn your experience around
Absolutely brilliant
Absolutely brilliant. Car went in for diagnostic assessment following an intermittent light coming on. The MG garage kept me updated and throughly investigated in order to find the problem. Staff professional throughout, very impressed with the service and the cost for a main dealer was much better than I’d anticipated. Decided to have the car serviced whilst there and was provided with a full report on everything they had done and any findings that needed to be addressed. Very happy with the service provided will certainly use again.
December 4, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Kerry, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything . We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
Good straight forward deal with elliot.
Good straight forward deal with elliot.
November 28, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello David Fuller, we are so pleased you enjoyed your visit to Acorn MG Crewe! we appreciate you taking the time to leave us this feedback. thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. We're looking forward to your next visit with us! Take care and have a great day.
Best wishes
Acorn MG Crewe
Collected my MG ZS EV today
Collected my MG ZS EV today. Hayley and her manager were very helpful, efficient and friendly. Excellent coffee too! Very pleased with the car.
November 14, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Mr Derek Brockhouse, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Customer service was poor
Customer service was poor. When he rang to tell me what the technician had done and I asked a question his default answer was " I'm reading what the technician has said". He had no understanding of what I was asking and didn't offer to speak to the technician to get the answers. His attitude was I'm right you are wrong.
November 7, 2024
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Ian , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for bringing this to our attention. We will use y our comments to refine our efforts to ensure this issue does not happen again
Hayley has been amazing from the first…
Hayley has been amazing from the first time we met her, helpful, friendly, knowledgeable and professional. I’m so pleased with my new car and I’d like to thank Hayley for all of her help and for getting me my new car so quickly. I wouldn’t hesitate in recommending Acorn MG Crewe, to family and friends.
November 5, 2024
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Fiona, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your feedback, we are glad you enjoyed your visit to Acorn MG Crewe. we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn MG Crewe
CAR HAD PAINT JOB, ACORN REFUSE TO ACKNOWLEDGE.
Purchased Corsa E, 6 months ago. When purchased looked fine, Over time the paintwork has faided
Obviously had paint job done, on door panel. Refusing to acknowledge it
Brake disks binding after 3 months, EV battery isn’t properly fixed to chassis.
Acorn + Warranty, not interested. Offered me a service which I’d have to pay for and drive 2 hours
June 1, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Luke , we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Acorn MG Crewe, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 01270 507490 to discuss ways we can make your experience a positive one. We look forward to hearing from you.
Friendly knowledgeable and explained…
Friendly knowledgeable and explained everything in depth
October 20, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Hello Maxine , we are so pleased you enjoyed your visit to Acorn MG Crewe! thank you for taking the time to leave a review for us. We're happy we could meet your expectations! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience . If you have any further questions, please give us a call. We're always happy to help! We're looking forward to your next visit with us! Take care and have a great day.
Best wishes
Acorn MG Crewe
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