Acorn Motor Group - Acorn Suzuki Crewe Reviews 

456
TrustScore 5 out of 5

4.8

Marshfield Bank, CW2 8UY Crewe, Cheshire, GB


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Rated 5 out of 5 stars

My service done today in Crewe. Special thanks for Becca. She is brilliant. Highly recommended.

Company replied

Rated 5 out of 5 stars

The whole buying process was very easy. Charlie our sales executive was very helpful and friendly as well as being very professional and knowledgeable. We were offered a test drive and were able to ex... See more

Company replied

Rated 5 out of 5 stars

We went to a dealer event at Acorn Suzuki, we meet Louis who was fantastic very friendly and profesional. He took us through all options both model and financial wise.we eventually signed for a new... See more

Company replied

Rated 5 out of 5 stars

My 4 year old Kia E Niro had just recently had its 90000 miles service with Acorn Kia Crewe and just like the car itself everything involved with service was 5*. Including booking service, collection... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Marshfield Bank, CW2 8UY, Crewe, Cheshire, United Kingdom

  • 01270 507490

4.8

Excellent

TrustScore 5 out of 5

456 reviews

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4.8

All reviews

(456)

690 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service.Booked in for 0800,told it would be about 1 hour .Was done by 0850.received video of service by the time I got home.People friendly and helpful Definitely great service

Booked in for 0800.told it would be about 1hour work completed by 0850.people were friendly and helpful. Offered me a coffee etc.I received a video of the work by the time I got home .Definitely a great service all round.

June 26, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Clive , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 4 out of 5 stars

Timely service

June 25, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Efficient as always

Efficient as always

June 20, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Janette , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Very efficient and helpful staff and…

Very efficient and helpful staff and the works were completed quickly.

June 6, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Chris , we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Suzuki Crewe. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Crewe

Rated 5 out of 5 stars

Excellent Service

Fault and issue quickly diagnosed and rectified.
Car made available as per time requested, cleaned and ready to go,
Ladies on Kia Service desk were polite and professionally efficient.

June 19, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Rick, we appreciate you taking the time to leave us this feedback. Thank you for your kind words. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Crewe

Rated 5 out of 5 stars

Listen to what we wanted

Listen to what we wanted. Not pushy

June 17, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hi there, we are so pleased you enjoyed your visit to Acorn Crewe. Thank you for taking the time to leave a review for us. We're happy we could meet your expectations. We're happy you found our staff to be so supportive during your experience it's experiences like yours that really keep us motivated. If you have any further questions, please give us a call. We're always happy to help. We do hope we can be of assistance in the future. Take care and have a wonderful day.
Best wishes
Acorn Crewe

Rated 5 out of 5 stars

Service, real service

You walk in, are welcomed, reassured and acknowledged. Comfortable surroundings, friendly staff and excellent service delivery within the advertised time. Well done.

June 17, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Bob , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Fantastic service as always from my…

Fantastic service as always from my initial booking in when i made the phone call to dropping off and collecting the car once completed.
No issues at all. The service was second to none and up there as one of the best service departments i have visited over the years.
Very friendly staff with nothing too much trouble.
Thank you

June 14, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Andrew , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Highly personalised and informative staff

From the very start I was treated by friendly, kind and informative staff; nothing was too much trouble.
They arranged everything from booking MOT to arranging a courtesy car, from listening to my specific needs to suggesting a range of options.
All in all my husband and I are 100% satisfied with our purchase.
Lovely, lovely people.

June 13, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Caroline, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Thank you for sharing your positive experience. If you have any further questions, please give us a call. We're always happy to help. We sincerely thank you for your business, and look forward to seeing you again soon. Take care and enjoy your new car. Have a wonderful day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Super Service!

My car was serviced and given a health check supplied by email as a short video and was washed before collection.
The staff were courteous and helpful.

June 12, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Peter , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

The people at Acorn are always helpful…

The people at Acorn are always helpful and friendly

June 10, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello John , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Came and picked my car up from my home

Came and picked my car up from my home. Very prompt and good to view the video of my car while having a check up

May 31, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Susan , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything . We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 4 out of 5 stars

Great Car Dealer

Helpful, friendly and accommodating staff . Great service. Only a slight problem and I have had 2 cars from Acorn in Crewe with the same issue ,I arranged to have the car picked up and on both occasions had other appointments to attend and had to wait an hour and a half longer than expected as the cars weren’t ready . Not a big issue but just a bit inconvenient .

May 29, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Clare , we are so pleased you enjoyed your visit to Acorn Suzuki Crewe. we're happy you found our staff to be so supportive during your experience. We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a wonderful day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

MOT completed before agreed time

MOT completed before agreed time. Car washed. Excellent.

May 31, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Crewe

Rated 5 out of 5 stars

We have driven from Gloucestershire to…

We have driven from Gloucestershire to Crewe to have our car serviced. We were greeted with warmth and felt like family. The car was serviced and the service desk rang and again we were greeted like family when we arrived to pick it up. Thank you

May 30, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Sarah , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anythin g. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

All the paperwork was ready for my…

All the paperwork was ready for my arrival. I was kept up to date and the mechanic finished early which was a bonus. Well run and efficient system. Far better than some of the major garages I have used in the past.

May 28, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Mr Johnson, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Excellent service

Everything from collecting the car plus service and MOT to returning the car and the communication in between were excellent.

May 23, 2025
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Michael , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Sandra , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Keith , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars

Won't use another dealership now

Louis went above and beyond to sort a car. He did the paperwork and hand over really quickly which was great as hubby didn't feel very well. Louis was so helpful compared to other dealership we looked at. Really impressed.

May 16, 2025
Unprompted review
Acorn Motor Group - Acorn Suzuki Crewe logo

Reply from Acorn Motor Group - Acorn Suzuki Crewe

Hello Nancy , we are so pleased you enjoyed your visit to Acorn Suzuki Crewe .Thank you for taking the time to leave a review for us.. We're happy we could meet your expectations. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. If you have any further questions, please give us a call. We're always happy to help. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Suzuki Crewe

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