Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
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Review summary
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Reviews shaping this summary
Quick delivery packaged lovely, would have been nice if customer services had replied to my question about the dimensions of the product (hence only 4 stars) - they did reply initially days later but... See more
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
Company details
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Perfect experience
Perfect experience from start to finish. Great communication and customer service which in this day and age is very rare. Would happily use them again. Quick delivery and I’m over the moon with my watch. Highly recommended.
July 12, 2024
Unprompted review
Shoddy customer service
Received necklace quickly and happy with the quality. But the gift bag had no handle, and as it was a birthday present for a friend, I emailed to ask for a replacement to be sent. That was over a week ago, and I haven't heard a thing. Friends birthday today, so I'm really disappointed.
June 3, 2024
Unprompted review
Excellent Customer Service
Lovely, affordable jewellery.
Customer services are brilliant .
May 9, 2024
Great price, good customer service
Great price, excellent range of products, reasonable delivery time. Customer service response good. Previously I ordered and the items were out of stock. I got refunded.
May 9, 2024
Beautiful presentation box and great…
Beautiful presentation box and great quality earnings
May 9, 2024
Lovely products
Lovely products but emails updating you on your order were a little delayed and out of time.
May 9, 2024
DO NOT USE THIS COMPANY!
If I could give 0 stars I would. I checked the delivery time before I ordered and it stated 3-4 days. I ordered a gift for my son's girlfriend's 21st birthday. Unfortunately it took well over a week to get her present and it didn't come in time for her birthday. I emailed the company but they didn't bother to reply. Needless to say I won't be using them again. Very angry and disappointed.
May 1, 2024
Unprompted review
Reply from Acotisdiamonds
Dear Mrs Jones,
Thank you for your recent email and for taking the time to share your feedback.We truly value your insights regarding your purchase experience. As the item you ordered followed our standard stock rule of an estimated 3 to 5 days for dispatch, we recommend opting for special delivery if a product is needed urgently.We always aim to dispatch items as quickly as possible, but during busy periods, such as our recent bank holiday sale, dispatch times may be slightly delayed.
Considering your order was placed on the evening of 2nd May and taking into account the bank holiday on Monday, we dispatched your item within our recommended timeframe of 5 working days. We apologise for any inconvenience this may have caused.
In the future, please feel free to contact us if you require an item sooner, and we will be happy to assist you.Order Details:Product: Sif Jakobs Green Zirconia Roccanova Piccolo Earrings SJ-E42250-GCZ-YG
Price:Now: £50.15
Was: £59.00
Save: £8.85 (15%)
Courier Service: Royal Mail 1st Class Service Delivery - £3.75
Tracking Reference: VY483591627GB (Royal Mail)
Date Ordered: 2nd May 2024, 7:58 pm
Date Dispatched: 9th May 2024, 1:53 pm
Delivery Date: 10th May 2024 (Royal Mail Tracked 24™)
Delivery Address:
Mrs Alison Jones
11 Aster Close
Didcot
South Oxfordshire
UK - Mainland
OX11 6
Absolutely amazing experience…
Absolutely amazing experience purchasing a ring. I ordered with ease, there was a clear sizing guide to follow and simple check out service and my ring arrived the next day. This is the best customer journey ive received in a long time and my ring is fabulous. I will certainly be returning to purchase more beautiful pieces of jewellery soon.
April 3, 2024
Unprompted review
I can say Acotis customer service are a…
I can say Acotis customer service are a great compny after resending my item after it was stolen from my doorstep! I will be using them again!
March 21, 2024
Unprompted review
For the perfect personal gift
Good range of products , no hassle ordering and prompt delivery.
Gift well packaged
March 1, 2024
lost product
one star does not begin to explain this experience. I ordered a necklace at the beginning of december and have still not received it nearly 3 months on. Lack of communication from the team on this issue and when asked to refund my product they refused.
Awful service.
February 29, 2024
Unprompted review
Prompt delivery in time for my birthday
February 7, 2024
Unprompted review
Great products great service
The website is easy to navigate and order from and I can always find what I’m looking for. There is a huge range of products to choose from. There’s something for everyone. The service is always prompt and my item arrived quickly and safely packaged.
February 14, 2024
Unprompted review
5 star customer service
I'd like to thank Mike and Sue for a 5 star customer service experience. What a lovely Team, a pleasure to deal with! 😊
I received responses to my emails very promptly, item was well packed, arrived quickly and is absolutely lovely in real life.
I'm looking forward to ordering some more Trollbeads from you guys in the future. I highly recommend this shop to everyone!🙂
February 13, 2024
Unprompted review
Do not buy from this company
Do not buy from this company. I bought a beautiful bracelet (expensive) for my wedding. I tried this on with my dress and was disappointed to find it didn’t look right. I contacted customer service, I was aware it was outside the allocated returns policy. However the policy stated that outside of this a credit note would be issued. I emailed CS and was told I was unable to return I explained the situation and requested a credit note (4 weeks outside of stated refund returns) my first email was met with a cold response. My second email requesting a credit note - ignored. An expensive piece of jewlery that will forever be sat in a drawer and un wearable. Terrible customer service and so very disappointing. Never again !
February 6, 2024
Unprompted review
Reply from Acotisdiamonds
Thank you for your review I have located your order as below
Beginnings Sterling Silver White Freshwater Pearl Textured 19cm Bracelet B3701W
Grand Total: £60.70
Miss Ruth Anelay
14 Quebec Road
Outlane
Huddersfield
West Yorkshire
UK - Mainland
HD3 3FQ
Tracking Reference : VY483569371GB (royal_mail)
Date Ordered : 24th November 2023, 9:45 am
Date Dispatched: 25th November 2023, 2:18 pm
Payment Method : Credit or Debit Card
I can see the item was received on - Your item was delivered on 28-11-2023
Our standard return policy allows for returns within 30 days from the date of receipt. However, during the Christmas period, this timeframe is extended until the 15th of January. I've observed that you initially reached out to us on the 1st of February, which exceeds two months from the day you received the item. These policies are in place to ensure that customers return products within a reasonable timeframe. Unfortunately, due to the extended duration in this instance, we regret that we were unable to accommodate your request on this occasion. Nevertheless, we can offer you a full credit that can be used for any future purchase. If you would like to take advantage of this option, please let us know.
Regards
Mike
Silver plated baby brush and comb
I bought a silver plated baby brush and comb set for a christening present.
The product itself is heavy but looks really lovely.
But I was so disappointed with the packaging! It comes in a plain horrible nothing box. The tissue paper inside was all horribly crunched up. There's a grey pouch for them but it's a cheap piece of material. No thought at all has gone into presentation at all!
The engraving is very slight but I assume it's the nature of the material as far as that's concerned
February 1, 2024
Unprompted review
Reply from Acotisdiamonds
Thank you for taking the time to review our product. We apologise for the packaging you received; it is not produced by us but rather supplied by our supplier. If you would like, please inform us if you prefer to receive packaging from our own range.
Best regards,
Mike
Easy to use website and my order was…
Easy to use website and my order was delivery quickly. Had to return them as I ordered the wrong items. Exchange process went very quickly. Thank you, keep it up.
January 10, 2024
Prompt delivery..
January 10, 2024
Great service- recommended.
Item arrived on time, packaging was in good condition and they even had included a branded Swarovski flat gift bag to be used when presenting the gift. Excellent.
January 10, 2024
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