Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... See more
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... See more
Company replied
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... See more
Company details
Written by the company
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contact info
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3.5
Average
499 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing received yet ?
May 18, 2023
Reply from aden + anais
Hello, Thank you for your feedback. We can see your order was placed on 19th May and delivered on 26th May. Please kindly contact our Customer Service team if you have not received your order at europehelp@adenandanais.com. Kind Regards,
Beautiful blankets
Bought dream blankets and swaddles for baby due soon . Previously bought for other granddaughter so knew how good quality they were. Would recommend to anyone
May 17, 2023
I wanted the best for my grandson for…
I wanted the best for my grandson for when he arrives on June 15th, and after a lot of searching and reviewing these where the best.
May 13, 2023
100% recommend
The quality of the products is top, the packaging cute and recyclable... Very happy with my purchase.
May 14, 2023
Stylish designs on comfortable…
Stylish designs on comfortable materials.
Beautifully packaged gift box.
Touch of luxury but practical for use.
Efficient despatch.
May 3, 2023
Beautiful Swaddles
So many beautiful designs to choose from and quality is excellent. Bought these for my grand daughter who is due early August so not used them yet but pleased with how soft and the delicate pattern.
Goods were also recieved very quickly and well packaged .
So one very pleased gran to be.
April 30, 2023
Easy ordering and delivery
Beautiful product and experience with aden anais. Would.order again
April 25, 2023
I placed a lovely order for my sisters…
I placed a lovely order for my sisters upcoming new arrival.
Decided to get her something lovely.
The item arrived in ripped packaging with just one of my items.
I have heard about this sort of thing and never expected it to happen.
It just makes me want to not order anything online as online scams seem to be everywhere.
April 16, 2023
Reply from aden + anais
Hello, thank you for your feedback. We are sorry to hear you have experienced this. Our customer service team have reached out to you via email to provide assistance. Kind Regards,
Beautiful quality and soft muslin
Beautiful quality and soft muslin, bibs and sleeping bags.
April 15, 2023
Just ok
The delivery was a bit slow compared with many others I ordered from different companies at the same time. I would advise others not to ask for gift wrapping. I paid for gift wrapping and while the wrapping was done well, I didn’t like that a massive printed label was whacked on the top of each present. My gift wrapping is supposed to look nice for the recipient, not be a huge advert for the brand. If they like the gifts, that is all the advertising you need surely…just a bit distasteful. I removed it and wrapped it myself as it was a bit tacky. I could understand if it was a well known luxury brand name but they would have no idea who you are. Also the message on the box to the recipient was a massive white label with typewriter font which again just didn’t feel right for me so I removed it and added my own
April 10, 2023
Nice products but customer services need to improve
I like the products, great quality and beautifully put together but Customer Services are either snarky in their replies or don’t reply at all
April 10, 2023
Will make a great present.
April 9, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.