I honestly can’t thank Shaq enough! He’s an absolute massive asset to Vauxhall and from start to finish he made the whole process of finding my first car so easy and so much fun. I was a bit nervous g... See more
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I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner. From start to finish Josh provided us with outst... See more
Company replied
After leasing my cars from work for the past ten years it was time to purchase my own vehicle due to unforeseen circumstances.Having dealt with big car dealership's in the past and having an absolutel... See more
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We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pres... See more
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Company details
Written by the company
Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...
Contact info
Farnham Road 87-89, SL1 4UN, Slough, United Kingdom
- 01753744844
- info@email.advancevauxhall.co.uk
- www.advancevauxhall.co.uk
3.8
Great
287 reviews
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Replied to 77% of negative reviews
Typically replies within 2 weeks
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My husband and I recently visited…
My husband and I recently visited Advance Vauxhall in High Wycombe looking at purchasing a new car. Jake Woolven was kind, caring, informative and was always happy to answer any questions we had. We had been to other car dealerships and certainly did not receive the same warmness and care that Jake gave us. I would highly recommend visiting if you are looking for somewhere that you'll be listened to and treated with respect, good communication and kindness. We are so appreciative of Jake and can't compliment him enough. Thank you Jake!
November 15, 2025
Unprompted review
Reply from Advance Vauxhall
Deaer Rachy
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you and your husband had such a positive experience with Jake at Advance Vauxhall High Wycombe. Providing friendly, informative and respectful service is incredibly important to us, and it’s great to know Jake made you feel listened to and well looked after.
We truly appreciate your recommendation and your kind words. Jake will be thrilled to read your feedback. If you need anything at all as you move forward with your new car purchase, we’re always here to help.
Thank you again for choosing us! 🚗✨
Take Care
The Customer Care Team
Great experience!
I took my 6 year Grandland for the replacement of a wet belt. The price given was a lot better than expected. I am very happy with the service given, communication was great as well. Happy customer:)
November 14, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Felicity
Thank you so much for your kind review! We’re really glad to hear that you were happy with the wet belt replacement and that our pricing, communication, and service all met your expectations. It was a pleasure looking after your Grandland, and we truly appreciate you choosing us.
If you ever need anything in the future, we’re always here to help. Happy motoring! 🚗🙂
Take Care
The Customer Care Team
Have used the advance Vauxhall in No faith in advance Vauxhall any more.
Have used the advance Vauxhall in slough was always happy with them . I don’t know what is going on with them but they have gone down hill have been let down twice in the last 6 weeks,not getting in touch and not ordering the parts latest one is a carbon copy of the previous fiasco also have never been offered a courtesy car which I need very very poor customer service.
But they still charge you a fortune for the repairs with no such thing as a sorry or compensation.
November 13, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Thomas
Hi there,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experiences. This certainly isn’t the level of service we aim to provide, and we’d really like the opportunity to look into what went wrong and put things right.
Could you please email us at info@email.advancevauxhall.co.uk
with the details of what happened, including your registration number and any booking information? A member of our team will investigate this as a priority.
Thank you again for bringing this to our attention — we appreciate your patience and hope to restore your confidence in us.
Take Care
The Customer Care Team
Dodgy MOT
This company are giving MOT certificates to cars that aren't roadworthy. Complete fraud and should be investigated.
November 9, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Graeme
We take allegations of this nature extremely seriously. Please could you email us directly at info@email.advancevauxhall.co.uk
with your full name, vehicle details, and any supporting information so we can investigate this matter thoroughly.
We are committed to maintaining the highest standards of integrity and safety in all our MOT testing and would like the opportunity to look into your concerns properly.
Thank you,
The Advance Vauxhall Team
Fantastic Service
The service from Martin was fantastic, was very friendly, knowledgeable, and supported me on every step of getting my first car! I will definitely recommend this Dealership and Martin !
November 7, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Carlo
Thank you so much for your kind words! We’re delighted to hear that Martin made your first car-buying experience such a positive one. We’ll be sure to pass along your feedback to him — he’ll be thrilled to know he made such a great impression.
We really appreciate your recommendation and look forward to welcoming you back in the future!
Best regards,
The Advance Vauxhall Team
Amazing service all round from Martin
Amazing service all round from Martin. Highly recommended
November 1, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Naeem
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with Martin. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Take Care
The Customer Care Team
Super experience of purchasing my vehicle
Full and clear explanation given by Martin Diep. He explained things in a way that non-techy people like myself can understand. Constant commination through the whole process from ordering to delivery and most importantly supported on the price with a clear understanding on when we should be placing the order. I would fully recommend Martin to anyone looking to purchase a vehicle. 5***** service
October 30, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Andrew
Thank you so much for your wonderful review! We're delighted to hear that Martin provided such a clear and supportive experience throughout the entire process. Making things easy to understand and ensuring great communication are top priorities for us, so it’s fantastic to know this came through. We truly appreciate your recommendation and your 5-star feedback — enjoy your new vehicle!
Take Care
The Customer Care Team
Car lease - Leapmotor C10
I recently leased a Leapmotor C10 through Advance Vauxhall Watford, and the experience was excellent from start to finish. I placed my order at the end of July, and Martin Diep handled the process with great professionalism.
Martin was highly efficient and kept me well-informed throughout the entire journey. Communication was clear and timely, and he consistently went the extra mile to ensure everything went smoothly. The vehicle arrived on schedule, and the whole experience was seamless with no issues at all.
Fantastic customer service — highly recommended!
October 29, 2025
Reply from Advance Vauxhall
Dear Sohaib
Thank you so much for your wonderful review! We’re delighted to hear that your experience leasing the Leapmotor C10 was such a positive one. Martin and the team will be thrilled to know their efforts made the process smooth and enjoyable for you.
We truly appreciate your recommendation and your trust in Advance Vauxhall Watford. Enjoy your new vehicle, and please don’t hesitate to get in touch if there’s anything we can assist with in the future!
Take Care
The Advance Vauxhall Customer Care Team
Smooth handover when car finally arrived
Despite delay in delivery, Ahmad kept me informed. Handover with Bhav was very smooth and I am delighted with the New Frontera. Thank you!
October 27, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Carolyn
Thank you so much for your kind words! We're delighted to hear that you’re enjoying your new Frontera. We really appreciate your patience with the delivery and are glad Ahmad kept you updated throughout the process. It’s also great to know Bhav made the handover smooth and enjoyable. Wishing you many happy miles ahead, and we look forward to seeing you again in the future!
Take Care
The Customer Care Team
I have received great customer service
I have received great customer service
October 25, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Ewa
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. We truly appreciate your support!
Take Care
The Customer Care Team
Looking for an alternative option for a new car
I was looking for an alternative from my previously leased cars and found Vauxhall Romford, dealing with Ricky. He was very knowledgeable and I stated what I was looking for. After a while I was fully informed and left with information that enabled me to make a no rush decision. Ricky was very helpful along my journey and I hope we do business again.
September 4, 2025
Unprompted review
Reply from Advance Vauxhall
Dear James
Thank you so much for taking the time to share your experience! We’re delighted to hear that Ricky was able to provide you with all the information you needed and made your visit a relaxed and informative one. We’ll be sure to pass along your kind words to him.
We really appreciate your feedback and look forward to welcoming you back to Vauxhall Romford when you’re ready for your next vehicle.
Best regards,
The Vauxhall Romford Team
Travelled 1 1/2 hours to see VW Sharan
Travelled 1 1/2 hours to see VW Sharan. Told it was in prep, but could test drive it. On arrival told no cannot drive as it is in prep. First said because of advisory on MOT, worn suspension bush, which that said that had sorted!! Should not be a problem! Then said CV joint boot had deteriorated. Looked under and CV boot is new! Also no satnav SD card, said they could probably get one. Said Android auto, but unit not unlocked for that. Difficult to trust anything dealer says. Complete waste of time.Wish I had read reviews before travelling
October 22, 2025
Unprompted review
Reply from Advance Vauxhall
Hi Mr Eveleigh, we’re very sorry to hear about your recent experience and the inconvenience caused by your visit. This is certainly not the level of service we aim to provide. We’d like to look into what happened in more detail and address your concerns. Please could you email us at info@email.advancevauxhall.co.uk
with more information about your visit? We appreciate you bringing this to our attention.
Take Care
The Customer Care Team
Very bed experience so rude naver go…
Very bed experience so rude naver go again
October 21, 2025
Unprompted review
Reply from Advance Vauxhall
Hi Mr Khan, we’re very sorry to hear about your recent experience and the inconvenience caused by your visit. This is certainly not the level of service we aim to provide. We’d like to look into what happened in more detail and address your concerns. Please could you email us at info@email.advancevauxhall.co.uk
with more information about your visit? We appreciate you bringing this to our attention.
Warm Regards
The Slough Customer Care Team
Shaq Richardson was friendly
Shaq Richardson was friendly, helpful and professional throughout our purchase. service with a smile still exists !
October 3, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Michele
Thank you so much for your kind words! We're thrilled to hear that Shaq Richardson provided you with friendly, helpful, and professional service throughout your purchase. "Service with a smile" is exactly what we strive for, and we're glad it showed. We truly appreciate your support and hope to see you again in the future!
Take Care
The Customer Care Team
Professional Service
The guys at Advance Motors Watford, were friendly, patient and informative which was very helpful for me as someone who doesn’t know a great deal about cars.
My experience with them was an easy and smooth process, and I would recommend anyone who’s looking to purchase a car.
October 1, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Tommy
Thank you for taking the time to share your experience! We're so pleased to hear that our team at Advance Motors Watford made the process easy and smooth for you. We understand that not everyone is a car expert, so we’re always happy to take the time to explain and guide you through the process. Your recommendation means a lot to us, and we’re grateful for your trust!
Take Care
The Customer Care Team
Car fine, customer service bad.
Whilst overall I’m happy with my car, despite the 2 faults that have occurred, my issue with Advance Vauxhall has been mostly around how they’ve dealt with customer service.
Due to a delay in being able to collect the vehicle as they hadn’t arranged to have a dent repaired when they said they would, plus the EML coming on within 24 hours of me collecting the car - I was offered a complimentary service by the sales person and his manager. Whilst I didn’t have this in writing, I was assured to get in touch and explain when my service was due.
I actually asked about the service when I had to return the car for a new fault, and because I don’t have it in writing - have been told there is nothing they can do. Even the sales person evidently has ‘no recollection’ of offering this and his manager has since left the business.
If I’d never been offered this complimentary service, I wouldn’t actually be leaving a 2 star review. But instead I have been repeatedly ignored, unless I chase multiple times and told that I’ve basically made it up.
So if you choose to purchase a car from Advance Vauxhall I would suggest the following: get everything in writing and, if possible, buy your new car elsewhere.
July 31, 2025
Unprompted review
Reply from Advance Vauxhall
Dear David
Firstly, we’re genuinely sorry to hear about your experience and want to thank you for taking the time to share this feedback — even when it’s difficult to hear, it gives us an opportunity to improve.
We’ve looked into the matter thoroughly, and Marcin, our Group Sales Manager, has personally reviewed your case. Unfortunately, as we’ve been unable to verify the offer of a complimentary service — and with no written confirmation or the manager involved now having left the business — we’re not in a position to provide this service at no charge. We understand how frustrating and disappointing this must be, especially after being reassured at the time.
We also want to apologise for the communication issues you've experienced, particularly around the delay in collection, the fault shortly after purchase, and the way your follow-ups were handled. This isn’t the level of service we aim to provide, and we’re sincerely sorry that we’ve let you down in this instance.
Your feedback has been shared with our wider team to ensure situations like this are better handled in the future. We truly regret that your experience did not reflect the high standards we set for ourselves, and we’d still welcome the opportunity to restore some of your trust in us moving forward.
Kind regards,
The Customer Care Team
A special thank you and massive shout out to Shaq!
I honestly can’t thank Shaq enough! He’s an absolute massive asset to Vauxhall and from start to finish he made the whole process of finding my first car so easy and so much fun. I was a bit nervous going in, but he made me feel completely comfortable and went above and beyond to help me find the perfect car. He’s super knowledgeable, genuinely cares about his customers, and his energy is infectious. You can tell he loves what he does. Thank you, Shaq, for making such a big milestone such a great experience!
October 13, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Danielle
Thank you so much for your incredible review! We're absolutely thrilled to hear about your experience with Shaq — he truly is a superstar and we're lucky to have him on the team. It's fantastic to know he made your first car-buying journey smooth, enjoyable, and memorable. We understand how big of a milestone this is, and we're so glad Shaq could help make it a positive one. We’ll be sure to pass on your kind words to him. Enjoy your new car and welcome to the Vauxhall family!
Met salesman Martin Diep was looking…
Met salesman Martin Diep was looking for a van,the type I wanted was not at Watford,but he managed to find one at Slough branch,and collected it the same day,to enable a test drive.Decided to buy the van,there were a few things that needed addressing,and thanks to Martin they were all taken care of.
More than satisfied with my experience with Martin at Vauxhall,would recommend them.
October 13, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Colin
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Martin was able to assist you in finding the right van—even going the extra mile to source it from our Slough branch for a same-day test drive.
It’s great to know that everything you needed was taken care of and that you’re more than satisfied with your experience. Martin will be especially pleased to hear your kind words.
We truly appreciate your recommendation and look forward to seeing you again in the future. Enjoy your new van!
Best regards,
The Customer Care Team
Habbeb Dar
Habbeb Dar, the Senior Sales who sold me my new car was absolutely brilliant! He has not hesitated for a second after I told him I was very nervous to drive around High Wycombe and offered to drive the car himself! So polite, so helpful! Took care of all paperwork as well, nothing was a problem, no question was silly. Thank you Habeeb!
October 10, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Veronika
Thank you so much for your kind words and fantastic review! We're thrilled to hear that Habeeb made your car-buying experience such a positive one. He truly goes above and beyond to ensure our customers feel supported, and it’s wonderful to know his thoughtful approach—especially offering to drive and handling all the paperwork—made you feel at ease.
We’ll be sure to pass on your appreciation to Habeeb. If you need anything in the future or just want to pop in for a coffee and a chat, you’re always welcome!
Wishing you many happy miles in your new car,
The Advance Vauxhall Customer Care Team
Joe Walsh what an amazing service at vauxhall hemal deal ship
Amazing services. I was really impressed with the the sales team, especially Jamie who was so helpful and just brilliant. He gave me all the information I needed and took time to show me all the gadgets in my Crossland. Would recommend this deal ship as they were amazingly helpful and friendly to buy from
August 1, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Joseph
Thank you so much for your wonderful review! We're delighted to hear you had such a great experience with our sales team, and especially with Jamie. He takes great pride in making sure customers feel confident and informed, so it's fantastic to know he made such a positive impression.
We’re glad you’re enjoying your Crossland and all its gadgets—it’s a brilliant choice! Thank you again for recommending us, and we’re always here if you need anything in the future.
All the best,
The Customer Care Team
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