Aerolinks Travel Limited Reviews 

163
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, customers and reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and attentive throughout the entire travel planning journey. People note that the team organizes everything smoothly, from flights and accommodation to completely custom travel packages. Travelers often share that agents go above and beyond to ensure trips are completely comfortable and stress free. However, some people mentioned frustrating issues regarding booking transparency, deposit refunds, and unfulfilled hotel room arrangements. A few reviewers ultimately decided to cancel their plans and requested their money back after experiencing unclear communication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting helpful, responsive, and professional... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful staff who provide prompt... See more

Booking process

Users describe ambiguous interactions with booking process, as consumers frequently praise helpful agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very pleased with Brother Asim from start to finish dealing with the flight tickets and then having to adjust the return date , Brother Asim kept me and my mother updated throughout whole proce... See more

Rated 5 out of 5 stars

Incredible company. I have booked numerous times and Ms Eman William is an outstanding travel agent. She has accommodated MULTIPLE holidays for us, including umrah and destination holidays (for exampl... See more

Rated 5 out of 5 stars

Excellent communication and our agent Mr Zia was very honest and helpful to find the best flights and hotel for our package at the most competitive price range. He was also always available via phone... See more

Rated 5 out of 5 stars

Brother Zia was great to deal with, very organised a prompt. Had an issue with the hotel when we got to Madinah (10pm in the UK) but the emergency contact from Hajj&Umrah was available and hel... See more


Company details

  1. Tour Operator

Written by the company

Air tickets.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

163 reviews

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4.4

All reviews

(163)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Zain should be PROMOTED

This marked our second family trip, and I was initially hesitant about booking with a group. However, I stumbled upon this travel company and decided to inquire about a personalized package. Zain, the representative, was incredibly understanding and quickly grasped my requirements. He not only tailored the package perfectly but also offered a remarkably affordable price for the entire experience. We were accommodated in luxurious 5-star hotels conveniently located within walking distance from both mosques. The transportation provided was both executive and exceedingly comfortable. Zain consistently went above and beyond to ensure every detail was tailored to our preferences. I wholeheartedly recommend this company, particularly Zain, for an exceptional travel experience.

Zain made our travel experience absolutely unforgettable and worth every penny spent. His dedication to ensuring our trip was tailored to perfection was truly exceptional. From understanding our preferences to securing affordable yet luxurious accommodations, Zain's expertise and attention to detail were evident throughout the journey. His efforts in providing top-notch service and going the extra mile did not go unnoticed. We felt incredibly well taken care of, thanks to his professionalism and warm demeanor. If you're looking for a travel expert who delivers beyond expectations, Zain is the person to rely on. Our heartfelt gratitude for making our umrah journey truly remarkable!
Honestly zain should be promoted!!

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Family Umrah Trip - Aug 23

We booked our umrah trip through hajj and Umrah experts and our representative was Talha who was excellent.
Talha was able to get us a great deal on our trip. We were very specific with what wanted and Talha ensured we were able to get exactly what we asked for. He also organised all the additional aspects swiftly, such as visas and transfers. I had lots of questions and Talha was readily available via phone or email and very prompt to respond. I was sceptical using a company I hadn’t heard of before but honestly it was a very good decision and everything went smoothly. I highly recommend the service and especially Talha’s great costumer service.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

I had recently bought an umrah package…

I had recently bought an umrah package with the help of brother zia. He was so helpful he guided me through it all. Everything was better than explained, the hotel, transport service, flight everything went smoothly and was perfect. We really enjoyed our stay. In'Sha'Allah I will go again using this service, and I really do recommend it to people that are wanting to go umrah!

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

My whole trip was very complicated by…

My whole trip was very complicated by my side and emaan helped me I had to go to 2 different countries before my going to umrah and then back to 🇬🇧 she organised hotels and also the flights and the visa for Saudi Arabia 🇸🇦 I will definitely come back through them. Also will tell my family and friends to go through them I’ll also pray 🤲🏻 for them thanks to them for the help and effort 👏🏻 ⭐️⭐️⭐️⭐️🌟

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Best experience

I was a little worried when I first called to Aerolinks but agent EMAAN understood what I actually asked for because I wanted an Umrah package + one Arab country. She organised the whole trip very well. I will definitely call her again in future and will recommend family and friends after my amazing experience. Thank you so much EMAAN once again.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I am grateful to Aerolinks for arranging an amazing Umra Package for my family - Flight arrangements / Transport / hotel reservation were all done smoothly and with no hassles . team is wonderful , i would especially mention about Areeba who been very kind . helpful and tailored this package which suited all our needs - Thanks AREEBA . WELL DONE

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Umrah journey

Alhumdulilah brother zia mustafa step by step planned our journey for us family of 5. Alhumdulilah the journey was very smooth and the hotel.was suitable in makka.in madina was not happy with the room alhumdulilah 1 phone call to brother zia sorted in no time.we were given another room.transport to mecca and madina was on time alhumdulilah I have no complains. Inshallah will definitely use this company in the future and will recommend it to other people

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Aerolinks Umrah travel

I booked through Aerolinks Umrah package for myself in July 2023, and Talha Khan was great at helping to organise everything.
He was efficient, answered my queries and was available when I contacted him multiple times with different questions.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Me and my husband were planning a last min umrah trip just before Hajj. With so many travel agents available, it was so hard to decide who we can trust. Zia contacted me and we spoke over the phone and discussed our dates and hotels. He gave an excellent package that was reasonably priced. We wanted to make sure everything was included: travel and Ziyarat so we wouldn’t have to worry about organising anything ourselves as we were only going for a week. Zia took care of it all and provided exceptional service. Not once was I worried or had to chase anything up!

Once we arrived in Makkah, we were able to contact our driver and he was there to pick us up at the airport even though we arrived 6 hours late. We were easily able to tell them our days and times for Ziyarats in both Medina and Makkah which was just me and my husband. The travel to medina was in a comfortable car and was a very smooth journey.

I was a bit hesitant at the beginning with booking with this company but I’m so glad as their service was amazing!

Just on a side note: if the flights are not direct, make sure there is a minimum of

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Umrah Package

Ahmed Riaz was our lead at aerolinks travel, he was quick to respond to any queries at any time of day/night. Found us the best deal for what myself and the wife required. my parents had already booked their package through him, Ahmed was able to book the same Makkah hotel and Medina hotel nearby at very short notice. he was understanding and able to address any issues effectively. We had a great time with the umrah package he set up for us in Ramadan this year and hopefully will be re-booking with him again.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

We have booked Umrah package last year…

We have booked Umrah package last year we were very satisfied so we did book umrah for my son and his wife for Ramazan this year. service is very good . Ahmed helped us whatever query we had very helpful guy. Would recommend him any day. will use his service again

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Co-operative Representative

Aero Link Rep. Emam was very helpful & efficiently handled my booking . She managed every thing within my budget &. travel schedule. I feel she is perfect in her field & does things with a smiling face
Highly recommended for reservations specially Haj & Umrah
Aqueel

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

I needed to join my family for Umrah…

I needed to join my family for Umrah but I only have few days to book it. Isha Noor answered my request she was very professional and helpful she managed to put together a package and obtained my visa on time despite Eid holidays and at very short time. Thank you Isha Noor
I appreciate your efforts and highly recommend Aerolinks Travel.

May 3, 2023
Unprompted review

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